I lived here for over 10 years. It was my first place in Los Angeles and was terrific to live in. I resided in a 1-bedroom unit, was waitlisted for a 2-bedroom, and then eventually moved into one about four years ago. The pool is nice, the laundry is not too busy on certain days (you just have to plan well,) and it's near Honolulu Ave, which has tons of restaurants and shops. You could walk down (only about half a mile), but that walk back up can be killer on a hot day. Maintenance has always been kind and responsive - Jeff, from my first few years, and Pablo, the last few. They are great guys. The things I didn't like include: being right next to the freeway (while convenient, it can be noisy and very dusty), how dusty my units got no matter how much I cleaned, and having to share laundry. In addition, the prep for the 2-bedroom was shoddy at best: the cabinet on the bathroom wall, for example, came off and so did the shower rod, which was replaced by a plastic one held up by tension. I was told they'd order a more permanent replacement, but over a year later, I still had the plastic one, which kept falling off whenever you moved the shower curtain the wrong way. My mom had to tape it together. Management can be hit or miss, and I must say, the rating I give now is a result of the move-out process. If I had to separate the experience of living here and the experience of leaving, I'd probably say 4 stars for the former and 2 for the latter. I rarely received responses about certain points of the move-out process despite emailing numerous times and calling and leaving a message. When I was trying to get a reference for my new place, management NEVER responded to my current manager despite her leaving numerous messages and emails. I was the one who had to call and was told that the new manager had to send a form. I'm not sure why Hillside management couldn't have just said that instead of ignoring the messages. I almost lost my new place because management here was so unresponsive. I emailed about the move-out walkthrough and my availability for that and was told they'd get back to me to set up a time by 5pm one day. Never got back to me. I was never told my prorated rent amount, and when I checked my Resident app, the full month's rent was deducted, which was rejected because I didn't have that amount in the account (having used it for a security deposit). I logged into my account again and saw the amount of about $380, which, doing my own calculation for proration (rent/30 days x # of days occupied), was about right, so I dropped off a check on my last day at the complex. The email I received the next day was that my rent amount "bounced" - which was the autopay of the full amount - and that I needed to pay $505. Using the formula for proration, I deduced that that amount was the prorated amount for an extra day of occupation + a $50 late fee. I was asked for a cashier's check. I paid that amount because I didn't want the rent to be even later. I drove there to drop it off and was there right before 5pm, knocked, but there was no answer - though I did see the light on. I have since asked for how the amount I paid was actually calculated because that was never made transparent to me. I take issue with the late fee, having never been informed of what the rent owed was. I was signed up for autopay, but on the first of the month the autopay was still set to the full amount, which they tried to take out. It absolutely disappointed, frustrated, and upset me to be completely dismissed as a resident - and a good one at that - for over ten years when I was leaving. The move-out process was already so very stressful, and the only one who helped with it was Pablo. I understand that maybe they didn't need to do the pre-move out inspection because they were going to replace everything anyway, but the complete lack of communication was confusing, especially about the prorated rent and the reference. I'll reach out to corporate to try to get an answer, but we'll see. Update: I was provided with an answer. I was charged an insufficient funds fee, plus the late fee. I wonder what the legality is of charging the NSF fee when they tried to take out the full month's rent amount, which I have a record of from my bank, instead of the prorated amount. So if you're moving out, be sure to cancel the autopay feature. read more

I lived here for just over a year, from 2021 until 2022. I absolutely loved my stay here. Detrice, the property manager, took great care of me from start to finish. I felt safe, I loved my apartment and the grounds were kept up really well. Maintenance was fast and efficient with the couple of minor problems that did arise, for example, a clogged bathroom sink. Never had a major issue here. The only reason I left was because I relocated to another state. In my opinion, it's one of the best complexes in the LA area and that's largely thanks to Detrice! read more

I've notified the building that their washing machines are ruining our clothes and leaving them stained. I've brought this up about a total of 10 times now (between emails, online maintenance requests, phone maintenance requests and in person complaints). This month alone I've reached out 3 times (Nov 2, 7 and 10) and have yet to receive a response. I have proof with photos of the ruined clothes and nothing is being done. Update: since nobody has reached out to me when I contacted the corporate office I will continue to update here. Did the laundry again today and will post another ruined article of clothing. read more

Hillside Village - Apartments Near Me - Montrose, California

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My roommate and I moved out six months ago but have many fond memories living here. We both used to work in Glendale and were not impressed with the housing options in that area. We wanted to live somewhere safe, affordable, within a 30 minute commute to work, and that has reasonable amenities. Montrose is a great area - safe, quiet, and honestly a hidden gem. We were minutes away from a really cute shopping center and the rent was a steal considering the location. During our year here, we never once had issues with management. Detrice (the property manager) was super welcoming the moment we stepped into her office. I can't recommend this place enough! The only downside for me was that it was next to the freeway, and nighttime construction was noisy at times. Other than that, I loved my experience here and would have definitely renewed if my roommate and I still worked in Glendale. Thanks Hillside! read more

I lived at Hillside Village for nearly seven years. I can attest to Lupe's and Lena's excellent management. They were always available and ready to help with any problem. The buildings are getting old but are still in decent shape. The rent is a tad high for the amenities but the location more than makes up for that. Unfortunately two items keep me from giving five stars. First: parking is terrible. The spaces are small and after some structural work a few years ago became smaller. This ultimately lead to some very nasty dings and scratches. Granted, part of that has to do with parking next to an inconsiderate jerk and his junker. Second: there is a recurring hot water problem. Once every month or two, the hot water goes out. Not to the whole complex but to my building at least. They generally give good notice about this, but it is very frustrating nonetheless. Overall this is a great place to live and a good bargain. The office staff are fantastic. Just park on the street and make sure to shower early. read more

My fiancé and I are planning our wedding and we all know how stressful that can be. Well, planning a wedding and shopping for a place to live as newlyweds is even more stressful ! After much hard work my fiancé found this place through apartments.com and made an appointment to check it out. I even remember him telling me "Tara, even if we don't like the place you will love Maria Guadalupe (the manager) she was so nice over the phone". So we went to our appointment and sure enough Maria Guadalupe is awesome ! She showed the apartment to us, and the garage, the pool, the fitness center, the laundry room, etc. Everything in the apartment is brand new and really clean. Well, i am happy to say that we officially have a place to live starting April 1st !!!!!!!!!! SO EXCITED ABOUT THAT. Can't wait to spend our first year as a married couple here =] read more

I provide pet care service and I was hired by a resident here to take care of his cat while he was out of town for the weekend. His apartment his fine though his doors hang poorly. My complaint is that there are two spots marked for guest parking (at this huge complex, only two), and they're not even guest parking, they're only for future residents. I was there for half an hour a day and I found a note on my car threatening to two it if they caught me there again. How does a complex this huge have ZERO guest parking? Maybe they assume all their tenants have no friends and need no outside services. read more

I have resided at Hillside Village for over 2 years and I love it here! Courteous, friendly, professional, and helpful office managers (Lupe Marie and Lina) and maintenance men. Every issue that arises is quickly taken care of. The complex is very quiet and the landscaping is superb.The pool is well maintained as well as the laundry rooms and the gym. I live here with my young son and he attends Mountain Avenue Elementary, one of the Blue Ribbon Schools in this district. My son loves living here as well and there are other children for him to play with. read more

Until a recent job relocation took me to Washington, my husband and I were residents at Hillside Village Apartments for a couple years. Having worked in the apartment industry for three years during the beginning of my career, I am well aware of what it takes to provide both good customer service and management skills. Honestly, I must say that Lupe Marie and Lena should be should be a model for your company as to what EXCELLENCE looks like. "Friendly Management" certainly does not do Lupe Marie justice. She was fair, consistently positive, authentic, and one of the hardest working managers I have ever witnessed at an apartment community. Whether independent or inspired by Lupe Marie, Lena followed suit. If my path ever brings me back to the Los Angeles area, it would be an honor to call home any place that Lupe Marie managed. You truly have a rare gem on your hands!!! read more

Nice, clean and we'll maintained. The manager Detrice is very professional and pleasant to work with regarding issues on the property. Cannot say that about a lot of other apartment managers! This place is located very conveniently next to the freeway, shops, restaurants, parks, and offers a really nice clean gym and pool that I used plenty. read more

I love this complex. I've lived here for a minute and we have had such a great experience. Seriously an amazing staff I love now especially Jeff hes amazing and super friendly. He gets things done on time and the leasing manager is super sweet. They do cute things for kids here and you're in walking distance of downtown Montrose. I recommend it 100% read more

My girlfriend and I lived in these apartments for close to 18 months. They're fantastic. The management staff is professional and always very helpful with anything you need. The amenities were great and the location was very quiet and safe. I don't believe the rent was too expensive for the area that you're in (Montrose-La Crescenta). It is a comfortable stay and very close to many local restaurants and farmer's markets. I recommend it! read more

OK...thought I would be staying here for years, but life has it's own surprises. In short, I had to leave due to the size of my family doubling. Ever had this experience: As soon as you decide not to renew your lease you are treated like an outcast? Not here. Everyone at Hillside is sincere, caring and real. With retirement not in the too distant future you can bet I'll return! (Especially if the same people are managing and maintaining the property.) read more

We moved here sight unseen from New York City, and even though we had no idea what to expect we were amazed by Hillside Village Apartments and its staff. Lupe Marie, Lena, Jeff, and Maurizio treated us like family and made these two New Yorkers feel like Angelinos - 3000 miles away from the East Coast, and they helped us make Los Angeles a home. The apartments are clean, comfortable, and meticulously well-run by Lupe Marie. We have incredible memories of our stay in LA, and many of them are simply of our apartment on Ocean View Boulevard. read more

I lived in this apartment for over 5 years. The environment is clean and neighbors are very gentle. The facilities are well organized and have good quality. I have been using the apartment gym almost everyday and am glad they enhanced its quality recently. I feel thankful to the people at the leasing office. Evan the manager at the office has warm personality. She always eager to talk with residents and encourages us to join their special party. I had a difficult situation on my moving out date but Evan took a good care of my situation. Also one time I lost my important belongings at the gym and she secured it safely for me. Jeff is in charge of maintaining the apartment complexes. He has been bright and always welcomed to listen to the tenants. The apartment has been peaceful cozy place to me in a long time. Thank you again. read more

NOT AT ALL HAPPY with the management of this place. Not organized and unfair. It is OBVIOUS that this place is corporate run with no regard for the tenant's needs. They increased our rent $100 a MONTH when renewal came along! A MONTH!!! Outrageous is an understatement. We were very happy with the previous manager (Lupe), but have not been happy with the current manager at all. She is rude and constantly repeats herself when you call her out on her mistakes. The water is not something to speak of. It dries out our skin and has a moldy smell. We asked if they could fix the issue with some filters or something and they just responded again with "there is nothing we can do". If you see what the sink head looks like after a few times of use, you will be BLOWN AWAY. Clearly, they just want their rent and that's that. Anyway, not happy with this place, hence the reason we are moving out. Too bad, because we really were happy in the beginning...I guess it ended up being too good to be true. Barely lasted a year here. read more