First, let me start by saying that the Hilton Anatole is a beautiful hotel! From the grounds to the interior, it is absolutely stunning. Our room was exceptionally clean, the bed was incredibly comfortable, and the AC worked amazingly well--which is always appreciated during a Texas summer! There are also so many on-site activities that a two-night stay isn't even close to being long enough to enjoy everything this hotel has to offer. The food options throughout the property are plentiful, although they are definitely pricey, which is somewhat expected at a resort-style hotel. We spent most of our days at the on-site water park with kids ages 3, 10, and 13, and every single one of them had a great time! The water park itself was clean and well maintained. The only exception was some trash left behind by departing guests, which obviously isn't the hotel's fault. There are plenty of trash receptacles throughout the area, so it's frustrating to see people leave their trash behind rather than walk a few feet to throw it away. I also want to specifically recognize Diego at the water park. He was incredibly welcoming, friendly, and professional and really stood out during our stay. He represented the hotel extremely well! Unfortunately, the biggest negative for me involved two separate encounters regarding tipping. The first was with the bellhop who brought our luggage to our room. Once we arrived, he told us he was supposed to inform guests that this was a "tipping service." Of course I understand that bell service is traditionally tipped--I actually already had his tip in my hand while we were walking to the room. But being directly told that it was a tipping service felt unnecessary and honestly a little classless. A tip should be given for good service, not something a guest should feel pressured into giving. The second incident happened at the water park snack bar and bothered me even more. The chips are sitting on shelves directly in front of the cashier window. We picked up two individual bags of chips ourselves and brought them to the window to pay. The team member told me that an automatic 20% gratuity would be added to the purchase. I asked, "20% for you to ring them up?" There was no food preparation, table service, delivery, or really any service involved beyond ringing up two pre-packaged bags of chips that we picked up ourselves. I told him I would prefer to add my own tip, and he said that wasn't possible because the 20% gratuity was automatically added. What made this even more confusing was that I had made two other purchases at the same location the day before, was allowed to add my own tip, and an automatic 20% gratuity was never mentioned. Nearly $11 for one single-serving bag of Funyuns and one single-serving bag of Cheetos is already a premium price. Adding a mandatory 20% gratuity for simply ringing up two bags of chips feels excessive. I am absolutely someone who believes in tipping well for good service. What I don't appreciate is feeling pressured or told that I am required to tip, especially in situations where there is little to no actual service being provided. Both encounters left a bad taste and felt out of place for a hotel of this caliber. Overall, though, we really enjoyed the Hilton Anatole. It is a gorgeous property, our room was wonderful, the kids loved the water park, and there is truly so much to do. With a little more consistency and transparency regarding the hotel's gratuity policies, our experience would have been even better. read more

Hilton Anatole - Swimming Pools Near Me - Dallas, Texas

We had a great time spending a night at Hilton Anatole and spending a day and half at Jade Waters Water Park. It is a small water park with a great lazy river and place to relax. It wasn't too busy so that was nice. We didn't reserve any chairs or spaces because the prices were outrageous! The Hotel is beautiful and clean. The room we stayed in was awesome. Comfy Bed. The staff we had dealings with were helpful and kind. read more

Hilton Anatole - Lots of shade - Swimming Pools Near Me - Dallas, Texas

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JadeWaters is a great spot if you're looking for a mini getaway without leaving the city. The lazy river is so relaxing, there are plenty of complimentary lounge chairs, and the atmosphere is perfect for families, couples, or groups of friends. It's definitely a fun place to spend the day with kids of all ages. The food was surprisingly good! I highly recommend the chicken tenders and fries. They had great flavor. My only SMALL downsides was the bar experience. The drinks are extremely overpriced for what you get, and the male bartenders during our visit were not very welcoming AT ALL it felt like you were bothering them to ask for a drink. They would probably do better serving drinks away from the public. Meanwhile the female staff were genuinely friendly and pleasant. (couldn't remember names) The overall experience was still pretty cool. It's a fun escape in the middle of Dallas and a great place to unwind for the day. We also used the sauna in the spa area which was A1 would recommend utilizing all of the great amenities as a hotel guest. Bottom line this is our new go-to spot for a staycation or when family is town. read more

Hilton Anatole - Swimming Pools Near Me - Dallas, Texas

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Pros: Staff are very friendly. Restrooms are kept clean throughout the day. Fruit is fresh every day. Burgers were okay. Cons: Short staffed at the gate on opening so plan on waiting if you reserved any chairs or cabana. The lifeguard chair on the back side of the lazy river was never occupied though a towel was laid on the chair every day as if. I would not depend on children being watched on that side. Several 8 to 10 year old kids would swim under people and climb into the surrounding gardens to pull plants and rocks out. The lazy river is very short when compared to typical water parks and during peak times incredibly crowded. The pool water around the swim up bar gets very hot in July/August. Bring your own floats for your kids. The tubes for the lazy river are bigger and many kids cannot see over the tube. The toddler area has water spraying straight out from the area the kids climb to go on the water slides. If your toddler isn't bothered by water spray straight at their face/eyes, then they will love it. Some parents bought big swim goggles for their little ones and that seemed to work well. Many kids weren't bothered and had a great time. Other kids didn't want to go. read more

My husband brought me here for the night to celebrate our 2 year wedding anniversary. We had a BLAST! This hotel is a lot older but it's beautiful and there is plenty to do. There is a bar that we went to once before dinner and once again after we came back from dinner. The blood orange margarita there were so good! The hotel room was beautiful and the bed was extra comfortable. So comfortable... we slept in until 10:30. Check out is at 11am. Oops! The waterpark was a lot of fun. There is a swim up bar that serves pretty good drinks. Obviously the prices are going to be high but it's okay for the occasion. The hotel and waterpark weren't too packed for Labor Day weekend. I would absolutely come back for another stay if and when the time presents itself. read more

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I recently stayed at the Hilton Anatole in Dallas while visiting from Augusta, Georgia to spend time with my daughter and two grandchildren. Unfortunately, my experience was disappointing from the moment I arrived. At check-in, the front desk clerk appeared unable to find my reservation and acted as though checking me in was an inconvenience. Eventually, he located the reservation under my maiden name, but the interaction left me feeling unwelcome. As a Hilton Honors member, I later learned from another employee at the water park that complimentary bottled water was available to me, but this was never mentioned during check-in. The most concerning issue occurred in our room when the toilet backed up. The first maintenance employee was unable to unclog it and called for another worker. During the repair, contaminated toilet water splashed across the bathroom floor and was then tracked onto the carpet by the maintenance staff. Although the bathroom floor was cleaned, we were uncomfortable knowing that wastewater had been tracked through the carpeted area of the room. Despite this situation, we were never offered a room change or relocation. I expected better customer service and guest care from a Hilton property of this caliber. Between the poor welcome at check-in and the handling of the sanitation issue in our room, this stay fell well below expectations. read more

Stayed here in late June for our annual CMSA conference. I opted for a room in the newer Tower vs the Atrium. The hotel is beautiful with several restaurants and quaint seating areas. My room was clean and & spacious. I had a small hiccup when I got in that was promptly addressed thru the texting app. We ate at Ser-Steakhouse and frequented the lounge downstairs for fresh pastries, pizzas, sandwiches and drinks as needed. Everyone was very friendly and helpful, I would highly recommend it if you have kids. There is a mini water park and play area just outside the tower. It has plenty of cabanas to sit and relax while they play their hearts out. read more

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I am truly easygoing so a three star in a hotel showcases adequate service, bare minimum cleaningness and a meh overall experience. This place is too big and looks tired. Had to be there (conference) but it wouldn't be my pick. read more

Hilton Anatole - Pop king bed - Swimming Pools Near Me - Dallas, Texas

We checked this place out on our recent stay at the Anatole and had a great time. The lazy river, pools, slides, hot tub and kids play area were awesome. Fun for the whole family. The swim up bar is a nice place to grab a drink in the refreshing water. The 2 water slides are fun. Our daughter enjoyed the kid's play area with another slide. The lazy river moves quick but is relaxing in a tube. The food at the pool grill was great. The smash burger, hot dog, and turkey wrap all had great flavor. The food was better than the hotel room service for sure. We had a great time. read more

Nice water park with just enough for a fun day. Has two decent slides we had a blast on. A lazy river and a few pools. A swim up bar and snack bar kept us full and "hydrated" (wink wink) all day. Food was pricey but that's to be expected from a downtown Dallas hotel/waterpark but pro tip. I did see lots of families bring their own food and snacks and eat at the picnic tables right outside the door of the waterpark that is still in the courtyard of the hotel. Great planning on their part!! read more

Great little Waterpark to relax in for a staycation. Waterpark access for guests when you stay at the Hilton anatole. The Waterpark has a couple slides, pool, hot tub, splash pad, water basketball and a lazy river. I love lazy rivers! It isn't very big, and you circle around pretty quick, but the current is pretty swift and there's lots of water features and changes in scenery that make it nice. There's a grill where you can order food and drinks. Basic food like chicken tenders, corn dogs, fries, etc. Not great, but will hold you over. There's also a swim up bar where you can charge to your card or room. Although I think the drinks are pretty overpriced. Lots off chairs and cabanas. There's also a private area you can reserve with daybed. But the park wasn't too busy and it was a nice and relaxing way to spend the day. read more

Overall a pretty good experience. Staff was very nice. Only remember one person - Asher I think who helped with luggage. Our room wasn't ready until after 4pm but they let us store our luggage until it was. Our room on 12th floor of tower was nice but old in terms of furniture being worn down (couch/chair). Bathroom and beds were nice. Elevator never took a long time which I was surprised by. I thought with 20 something rooms it would take forever. The "waterpark" was okay. Mostly my 4 year old and 8 year old liked it because of the kiddie and older kid slides. My almost 10 year old was over it after 1-2 hrs and just liked the lazy river. Also the pavement was surprisingly hot. Like foot blistering hot - so keep that in mind. Kids activities were okay. My kids did the duck race which was a lot of fun but the prizes for tokens weren't too cool. They were so excited about the tokens but then were severely disappointed with the prizes. Lol Room service was a bust. It was expensive and not worth it. We love getting room service at resort hotels and love the feeling of being pampered with the nice trays and presentation but that wasn't the case here. All of our meals came in a bag and my son was looking forward to the big pretzel and cheese and it wasn't good. Mostly because the cheese resembled orange gravy. We did valet and glad we did because it was always packed. You have it your entire stay and can grab your vehicle at any time. Just remember to request vehicle 30 minutes before you because the resort tends to be packed during weekend and summer. If you get the resort package then the kids eat free if you buy an adult breakfast buffet for like $25/person. It's one adult and one free kids. We didn't think we should because our kids don't eat too much but then we ended up spending $25 buying them a pastry and milk each so we just should have spent the $50 and all four of us could've had a hot meal. Overall a pretty good experience but we probably won't be back. read more

Hilton Anatole - Hotel room on 12th floor tower - Swimming Pools Near Me - Dallas, Texas

This is a decent waterpark at the Hilton Anatole. It has a couple pools, hot tub, and a nice swim-up bar. Lots of seating around the perimeter of the pool deck. It's a quick walk from the rear doors of the hotel too. I can see kids really enjoying there selves here. read more

Hilton Anatole - Swim-up bar - Swimming Pools Near Me - Dallas, Texas

One of my favorite places to take my daughter in summers for staycations. Resort style water park is super cool for the family. Really nice gym that is added plus. read more

If you're thinking of going to the Hilton Anatole, don't. The service people are arrogant for no reason and they think that their jobs are tenured. For $400 a night you might expect better, but it isn't. Never experienced such abysmal service in my life! I was at Anatole Hilton with the Texas PTA and almost 2,000 people. Media + Grill was the in-house dining option in our rooms. I tried to order food since 8:00 PM, however no one was picking up the phone, and every QR code led us to a Canva account instead of a menu. We couldn't reach anybody for help. They ended in-house delivery at 10:00 PM and we walked down to show them the error and order food in person. When we finally told them, one waitress blamed the QR code, which didn't make sense to me because it's just a static link. I talked to the front desk, and they claimed the hotel had no control over the restaurant. The restaurant manager on duty, Ibrahim, was dismissive and dishonest, saying everything was fine. But when we went to the bar to order, they said the menu wasn't available. It was a late-night menu, and we were out of luck. They didn't seem to care at all! To make matters worse, the person I was with had a $900 charge from this same restaurant for another reservation recently. No wonder she didn't feel comfortable ordering again. Avoid this place if you want to spare yourself horrible service and countless mistakes. Unfortunately, it's one of the very few options at the Anatole hotel. #BadService #AbysmalRestaurant #NoOptions read more

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We rented a cabana and they actually upgraded us! The staff was friendly. We did go during the week so it was not crowded. I love the swim up bar in the lazy river. read more

Brought my daughter here to hang out for the day. Totally overhyped,  and had I known it was not going to be anywhere near worth what I paid for, I never would have done it. We live in Mckinney and have the Apex within a 10 min drive. This place has everything the apex does. Except the apex does NOT have the rude workers and "can't bring in any outside food" rule.  After asking for directions at the front desk to Jadewaters (with a clearly visible yeti cooler bag on my arm) we walked all the way to the pool area, and we were forced to go back to our car, and leave the bag. No they wouldn't hold it. I paid for VIP loungers, and we were given regular bands at check in and had to find our reserved seats on our own. Funny enough first thing I saw when we walked in was someone with a Yeti cooler. Yep right at the front in plain sight. I asked a waitress walking around where to find our seats and she said it was very odd we were not walked to the correct spot. Nope,  inspector gadget was too busy worrying about 2 bottles of water, 2 mini bags of Lays, and sliced mango to read the reservation correctly. So of course once we found our seat someone claimed to be sitting there. Had to go back to the front and work it out. Of course he was in the wrong spot, and we had been given the wrong wristbands. So now that we had to order this crappy food my daughter had the mini corn dogs. She said those were fine but I tasted a fry and told her to stop eating them.   They were completely grease logged and cold. I ordered the go big or go home bowl. Asked for corn to be substituted for pickled jalapeños. Was told no, couldn't do that. Uhhh..ok...weird. Got the bowl and it had no artisan greens,  was just all rice. Waiter brought a side of greens. My brisket was actually mostly tendon and fat as seen in the pic. Despite the various ingredients ironically the bowl had no flavor. That's a new level of talent... not sure how that happens. The place was insanely overcrowded. Double the amount of people in the lazy river as there were floats for it, so expecting a float ... good luck.  My confirmation email listed the prices for parking as shown in pic. However once we got to the hotel signs showed 40 for valet or 30 for self parking. We sat in valet area when we got there, thinking they would park the car, but I just watched staff talk to each other for 5 minutes while we sat there, and they helped no one. I finally got out to ask, and they told me to park in lot 2. So overall I would give 0 stars if possible. $200 for 2 of us to spend a few hours at your pool,  and that's the experience we get?  No thanks.. thought I'd stay for most of the day...left in 4 hours....that was a frustrating 45 min drive home. read more

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Pool is nice for little ones and lazy river great for relaxing but Over priced drinks. They automatically add gratuity without deserving it. Payed $80+ for some chips, Caesar salad, a beer and margarita only for Maria to move my family from one of the tables only because a white family wanted it. Mind you, there were plenty of other tables available. Didn't say anything because I was in line while I was watching what was happening. Honestly better to stay at a diferente hotel and go to a water park. Front desk are very rude too. read more

I stayed at the Hilton Anatole for a work conference and had to enjoy the pool. We rented a cabana which was really nice because we were waited on. The taco salad had a lot of flavor and felt so refreshing especially in the heat and humidity in mid July in Dallas, Texas. read more

Hilton Anatole - Swimming Pools Near Me - Dallas, Texas

Be careful! You'll book your room but then get added an insane amount of fees when checking in, like $60 a night parking.. We were in shock when the woman at the front just kept adding on the additional costs, including the cost for the water park.. why even have it advertised if it's not even included in our stay? On top of that, we all slept terrible. Our neighbors were INSANELY loud. My 3 year old kept waking up because they were screaming and blasting music at 3am.. they finally quieted at around 4:30 and we were all exhausted and cracky the next day. There was also street racing on the freeway, found an old target bag in our room behind the curtains, and the shower didn't drain properly.. we drove from Austin and wanted to like this place so bad so we're incredibly disappointed. My son did enjoy the slides but it can't say we would stay here again :( read more

We had a fun day. But didn't reserve any VIP extras. Had a hard time finding chairs. Pretty overcrowded on a Saturday. Eventually landed on non chaise chairs and in the shade which turned out to be a great decision. Food and drinks were good. A bit overpriced but it's a hotel, captive audience. Do bring small soft cooler with beverages. They typically don't allow alcohol but it was kids doing screenings and looked easy enough to bring in to avoid more expensive drinks. read more

Wonderful service great customer service at hotel. The only thing I did not like I felt that the drinks were exceedingly expensive. Also the food was okay and very expensive. Coffee was much more expensive than Starbucks. Pool was good but the drinks and food were so extremely overpriced. Gatorade $7.80. Ridiculous! read more

Great time for everyone. Very comfortable rooms and service levels are top notch. Everyone from the Valet Team, Front Desk, Bell Captain, Wait Staff and the cleanliness and peaceful will put you in vacation mode. The Lazy River is by far the best attraction for most, the swim up bar and easy to order from your seat feature is great for the person who just want to rest and take it easy. The slide and game areas for the kids is also a hit. Nice getaway read more

No worth the hype DEFINITELY not worth the small fortune to come here No tubes available no chairs available, overpriced drinks Could have went to Hawaiian falls and had more things to do for a whole lot less money read more

Pros: -Fun for a multitude of occasions; I went with my partner and we had a great time, and lots of other people there were in bigger groups or there with kids. -The swim-up bar is great! They're fast and it's nice to not have to get out of the water. -Drinks are tasty. Cons/Good to knows: -Get to the pool as early as possible if you want a lounger. We arrived close to 11am on a Saturday, and we were really lucky to find chairs. -This is with most pools, but the bathrooms aren't the best thing ever. They're clean enough, but they're sort of wet and not any better than any other standard pool bathroom. read more

What a great spot! I only wish the pool was open later into the year! Closed after Labor Day is so premature for Dallas. I got to enjoy Jade Waters on an impromptu Girls Weekend staycation. We started with lunch Poolside (great portions and yummy drinks) and then relaxed via inertubes in the Lazy River for THREE hours! We were the only people sans kids in the Lazy River, but that didn't deter from the fun or relaxation. With our pruney toes we meandered over to the Adult Pool and got ourselves a drink at the swim up bar - yes please! All the bar-side spots were full buy we loved the in-pool tables and swim up seats as they offered some privacy and we could stay in the pool! I am so excited to go back again, I am just so sad I have to wait another year! read more

Where do I start! Should be 10stars! We called with questions about ADA .. left a message and didn't think we'd here anything back.. Boy was I wrong. Jeff promptly called back and was AMAZINGLY SWEET AND HELPFUL! The morning of our arrival Jeff called to let us know they were getting busy, to ensure we'd get shade for my paralyzed grandmother, he met us at the gates and found CONNOR. The two of them made our day absolutely amazing I was in awe of how wonderful they were accommodating us and helping. We wheeled my grandmother into the pool and they assisted her into a tube to enjoy the lazy river, she spent hours in the tube with her grandchildren splashing and playing nearby. They assisted anytime we needed something and checked in with us very frequently. Because of these two gentlemen our day could not have been better! We will be back because of them! read more

Hilton Anatole - Lazy river - Swimming Pools Near Me - Dallas, Texas

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We decided to meet our family for lunch at Media Grill. When we pulled into the valet lane we were told that Media Grill would validate our ticket. When we asked our waiter he told us to go to the front desk. When we arrived at the front desk the lady was rude and dismissive. We also spoke to an ambassador named Samuel and he accused my husband of trying to get over. He never acknowledged what we were told nor did he assist. When my husband told him how rude he was Samuel apologized. Not sure what's happening but if you train your staff you would not have to deal with customers who have been given bad information. I will certainly not recommend this location to friends or family. read more

Definitely a great place with less commotion than most waterparks. Decent size but not too big. My favorite part was the lazy river. You should rent a cabana or daybed on weekend days to secure a good shade spot! Jeff is the manager & his hospitality is spot on. We had two great waiters--Anton & Trayvon. They forgot our ladder, but I am still giving 5 stars because we were treated so greatly! If you are lucky enough to do this on a fireworks night-do it! A M A Z I N G! Definitely worth the money to stay here if you have trip & stay at the Anatole!! read more

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Pool area is much smaller than what pictures, description and price for resort pass was. There is no adult's only swimming area. Kids are still arms length away from the sim up bar. The bar is nice but for $9 a beer and $16 for cocktails it gets to be an expensive outing very quick. Bartenders are not friendly. read more

We love this place and are new regulars. There is so much to do and everyone is so friendly and accommodating. Very clean, very fun, very safe. Roger is the man! Super helpful. read more

I stayed overnight at the Anatole and went to Jade Waters in early July. Paid my bills from both the hotel and water park at that time. Fast forward to mid August and I see a charge for almost $200 from Jade Waters on my credit card. I've been trying to track down how my cc was used a month later when I wasn't even at Jade Waters in August. Hilton is giving me the runaround connecting me to several different departments with no resolution/reimbursement. read more

Smelly and overcrowded The area we found chairs to sit on stunk. The bathroom trash was overflowing and no toilet paper. Tiny gatorade for $4.33. Greedy business, they can take decent profit and spend money on cleaning rather than being greedy. read more

Very dirty and overcrowded. Kids are wild and unsupervised in and out of the pool. They push and kick you as they try to race each other in the lazy pool and in the lines to the waterslide. Pool is full of plant debris and human hair. Got a weave ponytail stuck around my leg in the lazy river and kept getting long hair stuck in my fingers-it wasn't my hair! The pool is really over chlorinated and just lukewarm. They really should put a cap on the people as it's way overcrowded!!! read more

I had no complaints about the waterpark area. It was perfect for my 6 year old daughter. There are several pools, a lazy river and 2 big water slides. Bring your own floaties, life jackets. There are tubes provided for the lazy river. There are free cold water dispensers and cups. We ate lunch at the snack bar, and while it was pricey ($18 for a turkey wrap and kids meal of chicken tenders), it was actually a lot of food and was good! Waitstaff walks around and brings you whatever you need - food, drinks. Towels are provided. Mermaid tails are not allowed (my kid...) There were plenty of lifeguards as well. Don't ask the hotel staff about JadeWaters. They don't know. They didn't know if there are life jackets available, if there were towels, how deep the lazy river is... read more

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I came here on a Monday as a guest of someone with a cabana. My first impression was how clean it was and it wasn't packed like other places. They had a bunch of different areas and I even ran into someone I knew because apparently it's really popular. My daughter had fun and I'd consider this the best water park I've seen in Dallas. read more

Two words: Lazy River. Wait, two more words: swim-up bar. That's all you need folks. I loved this waterpark - it was perfect for the Dallas heat. The frozen drinks I had at the swim-up bar were weak so I'd recommended going for the real cocktails. They also serve poolside food! The lazy river was def a game changer. Hop onto a float and let the water carry you through its course. I could be there all day! read more

Been here twice. Get here early if you want a coveted lounge chair. Lazy river can get crowded, but still good relaxing time. Adult pool says 21 and over and hot tub say kids must be supervised, neither are observed by guest or regulated by lifeguards, just a free for all. read more

Not sure if its worth the price just to go to the park. Everything is way more expensive. I would just spend the money at Hurricane Harbor. TV was scratched, fan was not working. Fridge water was not cold. Snacks was peanuts, oreos and pretzels. Over all id would not be back. read more

My friend threw a small bachelorette gathering for me at the Anatole, a couple of years ago. We got a cabana that fit 6-8 people. I enjoyed the swim up bar. I like how you can book a resort pass with out staying at the hotel. Download the ResortPass app to see the option of renting a space at Jade Waters. read more