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    Hilton Chicago/Northbrook

    3.0 (108 reviews)
    ModerateHotels
    Open Open 24 hours

    Hilton Chicago/Northbrook Photos

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    King bed
    Justin M.

    I had an overall pleasant stay here. The digital key to my room didn't work, as usual with Hilton properties. So went to lobby where a long que of people were waiting to check in with only one front desk staff. Took over 20 minutes to check in which I felt was long. Surprised not another staff member was present on a weekday mid afternoon when it is usually the busiest. Was upgraded to a king room with jacuzzi. The jacuzzi is just a standard bathtub with jets, but they were surprisingly powerful. Only down side to this room was the huge corner window which was difficult to block all light out and keep cool. I like my hotel rooms pitch black. Also the room and throughout the hotel felt a bit warm Ordered the Texas Burger and fried calamari from their restaurant. Both tasted good and the burger came with sweet potato fries at no additional charge which was a plus! The Indoor pool was relaxing but the hot tub and dry sauna in the pool area are closed for maintenance. They also have a large covered parking ramp in the back of the hotel which was super nice. Summary: Pros: - friendly staff - decent food - covered parking - nature center with trails about 10 minutes walk away Cons: - long check in time - hot tub and sauna not working - warm rooms and older building

    Bathroom
    David R.

    Older Hilton property that looks very dated on the outside but is well maintained and updated on the inside. Super friendly front desk staff was quick to offer a diamond member upgrade to a larger room. Room was very clean and well appointed along with a separate shower and jacuzzi tub in the bathroom.

    Hilton room card
    Joel F.

    Bed bugs, beware this hotel has bed bugs. Management fought me and would not acknowledge them until I showed them pictures and videos I have of bed bugs crawling around. They told me they sent maintenance in and found nothing. Not actual pest control. So they have bed bugs crawling around but can't find them. Management has been blowing me off for a week, they are putting their guests at risk.

    Pet friendly location.
    Mel C.

    I was at this Hilton recently for a conference and the friendly and helpful staff make this a great location. While I was not an overnight guest and can't review the accommodations, the meeting rooms, hotel, Algauer's restaurant are really nice. And the hospitality suite we were in was very clean zbd spacious. There's plenty of parking at this location in the lot or garage too and shuttle services. The hotel itself is a little dated and meeting rooms are very cold in the summer from the air condition (bring a sweater, jacket or layers)! But again, because the staff is so great, they help with anything you need. Vince Gabuntan at the Concierge desk was wonderful and I enjoyed meeting him and Mr. Payawal who were greeting guests and caring for many things at one time. I look forward to returning in the future.

    Front desk
    Jacqueline F.

    Great looking hotel and nice rooms. Would have given them 4 stars but dealing with the rude lady at the front desk is the reason for the 3 star rating. I'll start with the pros. Very large hotel, nice and clean, with great amenities including an indoor pool with sauna and jacuzzi. Great modern decor and spacious rooms. Cons: Rude front desk. I stayed there for 2 nights at the hotel as me and a group were there for a wedding. We ordered breakfast to be taken up to our rooms for all the bridesmaids and the room service was terrible. Took them nearly 2 hours to get our breakfast to our suite. And when I called the front desk, the lady did not answer until at least the 20th ring! Seriously?! Then when she did answer, she sounded like she was rushing to get off the phone with me and kept being short with her answers. If she didn't hang the phone up on me I would have told her that our room phone was not working. That would have saved another phone call to the front desk to check up on our food again, for the 2nd time as it turned out the room service people were trying to get ahold of us on a broken phone. That delayed our food even longer. Secondly - we were supposed to have free breakfast vouchers with our rooms. We were given incorrect info upon check in. When I approached the front desk to confirm what exactly the deal was with the free breakfast, again, ATTITUDE from this same lady. Instead of telling me that the person who gave us the info originally was new and didn't know what he was doing, how about you apologize and make the situation better. Thirdly - I was waiting in line behind this elderly woman who was trying to reserve a room for a wedding she was attending in 2018. The rude front desk lady strikes again! She tells the customer to stand back at the end of the line as what she was requesting was too time consuming and she would have to wait all over again. How rude. Fourthly - I called to ask for an hour extension on check out and was told NO, that there was no way. And of course I recognized the lady's voice on the other line. But how come when my Husband calls the front desk 30 min later, gets a different lady, she tells him no problem and grants him a later checkout. It seems like the hotel needs to hire a better person to manage the front desk and get rid of the WICKED WITCH of Hilton. They can call me when she's gone as I wouldn't stay here again unless I had to.

    No silverware' no help at all completely ignored

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    12 years ago

    We stayed there since our flight got canceled and United booked it for us. The staff is very unfriendly, unprofessional, and not helpful.

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    Bar food is horrible. Too salty and funny tasting. Appetizer ~6.00, sandwich ~ 10.00

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    Page 2 of 3

    Ask the Community - Hilton Chicago/Northbrook

    Review Highlights - Hilton Chicago/Northbrook

    First, Kellie A., the catering manager for the hotel and daughter of the owner of Allgauer's, was so great.

    Mentioned in 4 reviews

    Read more highlights

    Staybridge Suites

    Staybridge Suites

    (61 reviews)

    $$

    We had a great night stay at Staybridge! It's super clean, the bed was so comfy and I loved having…read morea nice big fridge and plates/silverware. We chose to eat in one night so it was nice to not eat from plastic serving ware. We also hit the gym in the am and then enjoyed a leisurely breakfast. Lots of choices including a variety of fairly healthy options. The grounds are also very nice! Our service dog came as well and also enjoyed her stay.

    First of all I want to say that I want to give 5 stars to the women who help at breakfast. I tipped…read morethem everyday I was there because they were doing a great job making sure everything was stocked up clean around the breakfast station. I definitely do not wanna give a 5 star reading to the Indian woman at the front because she was condescending and rude to me and my family. I had come down and waited to talk to her in line. A black man cut me in line, she saw, and she did not say anything about it. I told her that I wanted to get toothpaste, and she told me I had to wait even though I was in line to speak first. This man spoke rudely to my underage son, who is just a child. He picked up the phone and she told him to stop and put the customer who was in front, also told him to stop in a rude way to stop picking up the phone and calling the front desk. I was in complete shock, so I did not realize what was going on and why he was talking to my son in that manner. We buy even more so than the rude customer. The man in front of me I was appalled that the woman at the front desk was not being professional and did not say anything to that man, because I, as a mother, of course, was in shock. She needs to stick up for her patrons. That was at the hotel line. Now, I've booked four different rooms for our family members and we were there for multiple days and I had asked for only six little packets of toothpaste and she practically screamed in shock at how many that was. Even though we were there for multiple days and had multiple rooms. I only needed to get through that morning before I could go to the store to buy more toothpaste. The hotel rooms themselves are pretty good, because they have separate rooms and a full kitchen. But I will never stay here again because of that rude woman. She doesn't care about her customers OBVIOUSLY and screamed about needing "so much" toothpaste when we were 5 families staying here over the course of multiple days. Absolutely ridiculous.

    Sybaris Pool Suites

    Sybaris Pool Suites

    (142 reviews)

    $$$

    The Sybaris never disappoints. Money well spent and more importantly time well spent with a loved…read moreone. Want a place to unwind and be stress free? Then the Sybaris is the spot for you. I can't complement this place enough. If you are looking to ditch the crowded bars and expensive NYE parties for something intimate and genuinely relaxing, the Deluxe Spa Suite at Sybaris is the only way to go. We spent New Year's Eve here, and it was hands-down the best decision we've made for a holiday. We stayed in the deluxe spa suite with the in room hot tub and shower. Room is spacious, beautiful, and modern. Pro-Tips for Your Stay: Order In: We brought our own fruit tray and snacks so we never had to leave the room. The Sybaris actually provided us with a snack bag and that was unexpected and awesome. Playlist Ready: The sound system in the suite is great. Set the vibe early! Book Early: NYE fills up fast, so if you're thinking about it for next year, don't wait. Final Verdict: The Deluxe Spa Suite is worth every penny. It's not just a hotel room; it's an experience. If you want to start the year feeling pampered, relaxed, and connected to your partner, this is the spot. We will definitely be making this a New Year's tradition!

    Your rooms look nothing like the pictures on your website. I gave my driver's license and credit…read morecard on the phone to reserve my room, then when I checked in on your app I had to take a picture of my driver's license and gave my credit card again and when I checked in I had to show my driver's license and credit card again. It felt like they thought I was going to throw a raging party in their room and I am almost 60 years old. Your hot tub never got hot. There were 3 remotes for one TV. While we were in our robes, drinking champagne, your staff had to come in to our room to turn on the volume of the tv for us. The 3 foot weeds in the parking lot certainly don't make it feel like a room that we paid over $ 400 a night for. Your chocolate truffles were candy from Walmart. There were hard water stains in the sink and hot tub. We listened to the tv at full volume because the air conditioner was so loud, which gave us both headaches. There was only 1 massage chair, not 2, and the seat was worn so thin it almost had holes in it. This did not feel like over a $ 400 a night experience at all. We won't be coming back.

    Margarita European Inn, Rooming House - Margarita European Inn

    Margarita European Inn, Rooming House

    (48 reviews)

    $$

    We just spent our "mini-honeymoon" here over the weekend. Hubby and I absolutely love this vintage…read moreeuropean style inn nestled in Evanston, IL. We stayed in room 503 (Penthouse suite). This suite has a large king sized bed and oversized 2 person shower with his/hers sinks. There is a controlled temperature remote which i thought was nice and the VINTAGE ELEVATOR! OMG! It was sooo cool to find an old school Otis elevator with swing gate. This hotel has gone through significant upgrades with modern amenities and has a new outdoor terrace on the 6th floor. Check out their collection of Ugly Mugs in their Tea Room where they offer complementary breakfasts. We happily munched on ham and cheese crossant sandwiches, eggs, oatmeal and fresh sweet pastries. Absolutely loved this place and look forward to spending future anniversaries here.

    This is a 1927 building very vintage and it is located near the campus of Northwestern and near…read more much shopping and restaurants. It's very old-school including the elevator. But it has a lot of modern technology it is up-to-date with the heater, the bathroom, a very comfortable bed etc. I saw complaints that there wasn't enough fruit of the buffet. Come on people get real. I saw complaints on hear about people and their water problems. I did not have any issues with the hot water whatsoever. I did not have problems hearing through the walls because I didn't hear anybody. It is a very nice place that I highly recommend and the staff are very friendly. It is pet friendly, $25 a night and there is a parking place behind there, a private lot for $10 a night which is very fair. I like all the all natural body wash, shampoo, conditioner, and soaps they provide there.

    Residence Inn Chicago Deerfield

    Residence Inn Chicago Deerfield

    (35 reviews)

    $$

    Pretty good place. They have lots of pictures online of the rooms with the kitchenette. The…read morekitchenette comes with a microwave, oven/stove, sink, and full size refrigerator freezer. There were lots of kitchenette utensils too. There is a fireplace for synthetic logs, and a working desk that faces a small tv. The bathroom has one sink separated from the toilet and shower/bath by a door. The bathroom could have been larger or had a sliding door because the swing of the door did not leave much space in there. They had complimentary shampoo, conditioner, and body soap. There was a small soap bar and lotion by the sink. I used the hair dryer in multiple occasions, very useful. There is a full sized mirror. There are also two closets for your clothes. No house keeping, except upon request. The complimentary breakfast gets full with people. They had the standard cereals from dispensers (cheerios, shredded wheat, Frosted Flakes). There were prepacked oatmeal too that just needed hot water added. They had gluten free packaged muffins. They also had a make your own waffle station with the mixed batter and hot waffle makers. You could put jelly, peanut butter, syrup or honey on it. On rotation, they sometimes had either a breakfast burrito or sausage with potato bits. They sometimes had scrambled eggs or frittata eggs. They also had souffle eggs. They also had toast, English muffins, and bagels next to a toaster. There was also hot oatmeal available with toppings. They had boiled eggs and a variety of yogurt. I didn't try the soda machine orange juice or apple juice but I had the low fat chocolate and regular milk.

    We stayed at this hotel during our recent visit to Illinois. Our main reason for visiting was site…read moreseeing Chicago, but didn't want to stay in the city and pay for daily parking. When checking in, the staff gave us a hand written welcome note, and a welcome bag with water and snacks. It was so welcoming after a long day of travel. The room itself was great. We reserved a one bedroom, upstairs loft, and 2 bathroom room. It was nice to have the separate sleeping spaces for our family, and to have two bathrooms. There was a full kitchen as well. They offer complementary breakfast in the main facility. You have to eat there, as they don't have paper plates. It's typical hotel options. Parking: Ample surface parking.

    Hilton Chicago/Northbrook - hotels - Updated August 2026

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