I waited two hours from my reservation time, but they sent me away with someone who said I couldn't…read morespeak English or Spanish. This feels like racism

STAY AWAY FROM THIS OFFICE! While I understand not every office will have a translator, every…read moreoffice should come with a receptionist that's patient and understands when there is a massive language barrier. My dad has been going to many different offices the past few months and I was unable to attend his visit for an appointment he had with Dr. Kuettel. First off, the appointment set out for 9:30am, I received a message on my phone that only stated the confirmation date or to reschedule. They made my dad wait for an hour and a half, only to be told "yeah you need a translator", FINE that's okay, but what was NOT OKAY was lack of respect for his language barrier with the receptionist. She was mocking him and ignoring him despite his plead. This wasn't a Karen situation, you're dealing with someone that CAN NOT SPEAK ENGLISH! Save yourself the trouble and stay away from this office if you value your time. That receptionist needs to find a different job. This office is SO UNPROFESSIONAL...

Worst experience from a medical provider. Very unprofessional. Had an appointment at 9 am... waited…read morefor an hour and found out that they were waiting to resolve my insurance billing before they would see me. Meanwhile, I am sitting there unknowing and my time is getting wasted. Talk about putting finances over care.

HORRIBLE service. Came in for a consult because I experience really bad IBS. The doctor barely…read morespoke with me and rushed the appointment. He pushed me to get a colonoscopy and endoscopy. I had so many questions and he wouldn't give me the space and patience to ask them. A week before my procedure I asked to speak with the doctor and go over risks and the procedure and they end up charging me for the 5 minute phone call to go over it since it wasn't spoken to me in person. They are SCAMMERS and not of high valued service. Go elsewhere and avoid these people.

The best. There is no one better! Dr. Mitry is everything you want and expect from your physician…read more I've been seeing him for more than a decade and truly hope he never retires. He will be impossible to replace. While all of my doctors are great, Dr. Mitry stands out among them all. He is a credit to his profession and to PIH. TONI

This was the worst experience I've ever had with a provider. Being a provider myself, I found his…read morelack of bedside manner atrocious and unprofessional. His main focus of the assessment was not for my needs but discussing why I was 'estranged' from my religious faith. He told me that I should have not married my husband who is from a different faith, and was questioning why my children are not baptized. This was my first ever encounter with this physician. When completing a depression screening and asking about my libido, he stated that I was waiting for my husband to divorce me. He stated that I needed to stop breast feeding so he could prescribe me a different antidepressant that would increase my libido and that my "husband would thank me." Had I been in a different field myself and be very impressionable by medical staff, this appointment could have truly caused damage to my personal life.

This is an excellent facility. I was amazed by the interior and decor when I stepped in on warm…read moresunny day almost a year or two ago. It looks like one of the boutique shops. There is always water, fruit juice, mints, and WiFi password available to you. The reading selection is mostly self-help materials. However, I am in love with the neutral colors of the architecture in here. I was amazed at the level of service by the staff, Angie, the phlebotomist, Julia, and certainly not but least, the person that found my life threatening problem, Dr. Jenny Kim. Angie will always greet me with a smile. Positive and bubbly, she is an effervescent character. Julia has a great disposition as a phlebotomist. Listening to my stories but also, being one of the few that can draw my blood as my veins tend to be shy and "hide." It takes a skilled phlebotomist to do that. That certainly is a reflection of her skill. She can also take your EKG with no problem. She has a docile and amicable personality. Dr. Jenny Kim has to be the most knowledgeable physician I have ever met. She is a big proponent of a healthy lifestyle with lots of water intake. As I am familiar with medical background, I appreciate the high level of medical discussion upon my medical health. I never felt once that she was condescending to me at all, but instead, treated me as one of those who understands his health the best. After all, I know my anatomical, physiological body well. She will listen to your conversations, while putting a treatment plan and diagnosis at the end. Even virtual visits feel like she ask how you are and remember your last conversation. After which, she goes straight into your medical problem. In fact, she was the one that ordered a diagnostic MRI that saved my life! I would not have been functioning in a month without that diagnosis and emergent surgical intervention. I also remembered the time Dr. Jenny checked up on a choking patient outside the office. It was cool seeing her put her medical knowledge to use before the firefighters and ambulance came 10 minutes later. All-in-all, I am sad to hear the news that she will be leaving One Medical Bella Terra but appreciate all the years she has medically assessed me. She brought my weight, cholesterol, and blood pressure down with a gentle titration that was highly effective. Most of it was just patient education but it was helpful. No sugars, fats, or processed food with lots of water intake. I will miss her!

For context, I have been a member of one medical for years... even before the Amazon buyout. I was…read moreoriginally up in San Francisco where the One Medical clinics were amazing. When I moved down here I realized it was not the same One Medical. I have been to two different offices and had virtual visits. The truth is, it is convenient to have the one medical app and communicate with someone at almost any time. I give "one medical" that. Today I had a virtual visit with Dr. Kim. She was very short and almost dismissive. The visit must have lasted 5 minutes because of how quickly she shut me down. Almost talking down to me, as if I was some sort of drug seeker. I didn't even have a chance to explain my situation. I honestly don't usually post bad reviews... you can visit my profile and see... I'm usually a 5 start kinda girl. But today, I left the visit feeling awful about myself, like I had done something wrong. I'm absolutely sure... even if she couldn't help me, there was a better way to handle the situation, so I didn't come out of it feeling so awful. As a patient, we are very vulnerable when we open up about our medical problems, especially mental health ones. I think Dr. Kim forgets that, or maybe today was just a bad day. I don't know if visits are recorded, but if they are, I hope they go through mine and break it down. I will never book a visit again with Dr. Kim. If you or your medical condition make you feel vulnerable, I'd think twice about seeing her. Choose someone else, don't risk it. And to your Dr. Kim, I'm sure you'll read this message, you'll know who I am. I hope you reflect on how our visit went and learn from it. I'm not hating on you personally, but you did make me feel awful and hate myself for even opening up and reaching for help. Please think about this next time you have patients open up to you.

I have been a member since ~2016 when I lived in the East Coast. When I moved to Orange County I…read morestruggled to find primary care that was as efficient, had on time appointments, etc. So, as soon as they opened offices here, I signed up! OneMedical is amazing. The combination of great use of technology (app, telemedicine, easy access to records) and their amazing doctors, nurses and staff make it a great place to get healthcare. You can easily contact your doctor, refill a prescription, check your medical records and even talk to your doctor using the app without leaving your home. I just hope that the recent acquisition by Amazon doesn't impact their service negatively.

Dr Bashir is awesome! Parking surprisingly easy, upscale clinic, friendly staff. Same day…read moreavailability was great. My go to clinic for urgent needs.

This dr refused to hear my mom out when she was complaining of stomach pain for months and would…read morejust brush her off...months later, it turns out she had a grapefruit sized tumor growing on her kidney and pushing on all her organs...she had to have her kidney removed. Do better.

I had to keep switching my doctors because it seemed like none of them cared all that much and…read morewanted me to get out of their office as quickly as they could. Especially with the horrible waiting time. Its hard to get an appointment here for a physical check up - i called in July and made an appointment in September -but I suppose its because she has many patients and thats how you know shes a good doctor. Very patient and understanding as well. Shes really friendly and listens to everything you have to say. If theres anything wrong, she will try to get to the bottom of it. I wont be changing my doctors anytime soon!

Dr. Winters is an excellent cardiologist who exemplifies professionalism and competence while…read moreexhibiting warmth and approachability to his patients. The entire staff at PIH health are excellent and compassionate. I would highly recommend him. He is funny too!

My mom was his patient for Twelve years, she was recently Hospitalized, I notified him, he said he…read morewould follow up with her. Never heard back from him. I also contacted his office spoke with his office staff and explained the situation to her she said that she would give him the information. Still never heard back from him. I changed her doctor to the doctor in the hospital that took care of her. I can't believe that he never called back to see how she was doing. I'm disgusted with him. He also misdiagnosed her. How could you not care about your patient of Twelve years.

Dr Nassir is amazing. He radiates a calm and cool atmosphere. And his prices are very fair. Would…read moreabsolutely recommend.

I found Dr. Nassir through ZocDoc and decided to go with him since he seemed to receive relatively…read moregood reviews on the site. He was friendly, but his administration team was not - wait time was 1.5 hours after scheduling an appointment at 2:15 PM and the receptionist did not like to be bothered from her text messaging. Furthermore, I later received a call from the CA Diagnostic Imaging Center for a post-trauma head scan because my information was found underneath their door. I saw Dr. Nassir for basic flu treatments. Needless to say, I don't think I'll be going back anytime soon to long lines, below average customer service, and unprofessional/disorganized confidential information handling. I'm terrified to have left my information with them now.