Here on business for "ICES" The Internstional Congress of Esthetics and Spa - Long Beach Show Front Desk - Angela, she was amazing and helped with me with almost everything. Fixing my reservations, shopping, pool/gym schedule. Driver - Maria and Son Team Alex, they was so great in getting us to and from the convention center. Loft Resturant - Breakfast Tanya, she helped me everyday I was there. Great service and breakfast was cooked perfect. Saturday Special Drinks Day - Janiel, she made Orange Julie drinks that were to die for. Love my special ducks. I picked one for each day I was there. It made my day. I also shared duck to make someone else day too. Thank you so much for making my business trip so fun. A must stay. read more

See all

Updating review and lowering it to 2 stars because when I got my refund they didn't refund my parking or food. I didn't necessarily except my food to be refunded by I absolutely wanted my parking fee back. You guys are a huge corporation, do better. I really want to give this place more than 3 stars, and in reality it probably deserves only 2. But I had a few great customer service interactions that won me over, even in a not so accommodating situation. Upon a busy check in right about 5:00 PM on a Saturday in the summer time, we were notified that the AC in the hotel is out. (Side note it had been out since Tuesday and no one notified us until now) We were traveling with our bulldog so this was a huge deal and I immediately asked to be placed at another Hilton property. Art at the front desk was very kind and accommodating. He offered a room with a window that opens as well as a patio, so there would be a constant airflow. He also said if we weren't happy we could come back down for a full refund. Art in general was beyond gracious. We chose to stay, as the sun was going down, and when you're close to water it gets pretty cool even in the hottest months. We had some drinks at the bar and tried to make the best of it. The bartender was also kind and working hard in the heat! All was well considering the circumstances. Until midnight when all of the building alarms started going off every few minutes. We were only staying one night for a relaxing day away with our dog on the beach, and because of this property we definitely did not receive that. I've had to open a case for a refund, which seems crazy to me. As an honors member I definitely thought it would be offered without hesitation, and possibly even more compensation. Unfortunately this was not the situation. For a property with a great location, it needs a deep cleaning and a few updates immediately. With that, I'd consider returning. read more

See all

This is a great hotel. Service was good, rooms are clean, some of the most comfortable hotel beds I've slept in. They have a good in-hotel snack selection. I wish the hotel had a more comprehensive restaurant or something as it is far from anything good (unless you want chains like PF Changs or Island's). ' The only other note I had was that I wasn't pleased with their parking situation. Its an underground lot but most of the spots in it are reserved for not the hotel and the spots are tiny. Two cars can't drive down the aisles at once because they're tight and it makes for a stressful parking experience, especially at $30 a night. read more

I stayed at the Hilton Long Beach in Long Beach, CA [701 W Ocean Blvd] from Wednesday, 05/13/26 until Thursday, 05/14/26. I stayed for only one night so I could be near the port for the México cruise trip with Carnival Cruise Lines. Upon entering the hotel, what stood out to me was the eye-grabbing display of the vibrant, colorful rubber ducks. On top of that, the plants and water fountains were a beautiful addition to the ambiance's appeal. Jillian assisted me at the check-in counter. She was hospitable, knowledgeable, and helpful. She ensured that the entire process was simple and easy. She provided a Hilton Honors brown bag filled with water bottles, Grandma's vanilla crème cookies, and Planters Salted Peanuts. What a nice way to start the stay! HIGHLIGHTS: * Emphasis on the rubber ducks culture * Complimentary, refreshing beverages and snacks in the lobby for guests: Strawberry Basil water, Cucumber Pineapple water, Iced Tea, Arnold Palmer, Mini Corn Dogs, etc. * Spacious, clean room with a gorgeous view from the 10th floor * Lovely air conditioning * Price point/value of the room - Spent a total of $187 for the night * The hotel was centrally located in the downtown area; an extremely close walk to stores/restaurants/parks/local businesses INTERESTING PART: * The "Game Room" - I was under the impression that it was an actual room full of entertaining games (i.e. board games, gaming systems) for hotel guests. It turned out to be a gaming-themed room with an ice machine and microwave for the entire floor's usage. I was internally sad because I LOVE games but the room concept was super adorable! Overall, the stay at the Hilton Long Beach exceeded expectations. I was impressed and amazed by everything, from the pleasant hotel staff and complimentary beverages and snacks to the inviting atmosphere. The value of the piece was well worth it. I highly recommend staying here. read more

See all

Pre cruise hotel that was just what we needed. Nice big room with a very comfy bed. Great location to lots of restaurants. 10 minute drive the the cruise ship port. Very friendly staff. read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

Excellent hotel at the edge of downtown Long Beach, right between the World Trade Center and the I-710 ramp. In a 15 storey building. The staff is friendly and welcoming. Check in was a breeze. The lobby area is beautiful with free water/ice tea and coffee and snacks. Also has a large fountain filled with small rubber ducks. The rooms are big and well furnished. The views from our 13th floor room were great - all the way to downtown LA and the mountains. Rooms have refrigerators and coffee makers. The area with the ice maker has a microwave. Every floor has a different decor done by a different staff member. The bar in the lobby is good, the restaurant in the 2nd floor is excellent. The outdoor pool area on a deck on the 2nd floor is very nice. They also have a free shuttle that takes guests anywhere within a 1.5 mile radius. read more

See all

Hiltons are usually a must stop. Each location has a different crew with local hospitality. Great service is what makes me feel welcome. read more

See all

Let me save you! We were extremely disappointed. This hotel has so much potential to be amazing, but there were quite a few issues we couldn't overlook. 1. Check-in is at 4:00. We were told (multiple times) that we'd have a good chance at early check-in if we called the morning of. We called early and were told to swing by around noon. We did, but no rooms were available, and we were told to come back later. We returned at 2:30, still nothing. We waited until 3:40, and got in the check-in line. The wait was long, I finally spoke to someone at 4:20. They had limited rooms, and it felt like an act of God for them to accommodate our reservation, which had been fully paid months in advance. We ended up switching room types to avoid further waiting. I'm fine not getting early check-in, but being told there were no rooms at 4:15 was extremely frustrating after a long travel day with a disabled person and two small kids. 2. The AC was blasting and couldn't be adjusted. I switched it to heat hours before bed, but the warmest it would get was 60 degrees. I eventually shut it off completely, and the temperature slowly started rising. The heater was clearly broken. 3. There were 5-6 stalls in the second-floor women's restroom, and 4 of them were clogged to the brim with visible waste. No one seemed to address it. I initially thought it was just poor maintenance, but the next morning, the toilet in our room wouldn't flush either, so the hotel is clearly have a larger plumbing issue. 4. Another room in our party (we booked three) had a window stuck open about 6 inches. It wouldn't move, and there was nothing they could do. 5. In the third room, a panel for the AC/heater fell down, showing thick dust everywhere, it looked like it had never been cleaned. The filter was completely black and caked, super gross, and why did it just fall down? 6. After calling multiple times, we were told it would be no problem to get a pack and play, so we left ours at home. At check-in, we were told it was "subject to availability." The check-in process was an absolute nightmare, I'm probably understating how bad it was. They did offer us a bag with water, cookies, and peanuts as an apology for the wait, so they clearly knew it was an issue. I don't understand why they didn't have more staff or support. If you've made it this far, there were some really great things about this hotel: 1. The pool area is grea, cabanas, loungers, a bar, ping pong, cornhole, and turf for kids to play on. 2. The duck fountain in the lobby is adorable, and kids get to take a duck home. A huge win. 3. The lobby is welcoming and fairly clean, with plenty of seating and a large bar. We will 100% stay somewhere else next time. It's disappointing because this hotel could have been great with better organization and more staffing. The staff didn't seem to be having a great time either. read more

Hilton Long Beach - Pool - Hotels Near Me - Long Beach, California

It used to be a little nicer but went a little downhill. I stayed here for a meeting and our meetings were held here. There's an elevator on the other side of the doors to get up to the lobby/check in area. I went all out and lugged my bag up the stairs. Rooms were decent but the windows were noticeably dirty that I couldn't see out. Catered hotel food was just okay. I don't like it when hotels try to do Mexican food, it's not even close. Bar was busy and we found if we went to the sundries/gift shop next to the check in, the drinks were much more affordable (I thanked our Finance team for that find). read more

Hilton Long Beach - Pool view from my room (dirty windows) - Hotels Near Me - Long Beach, California

See all

We arrived at 3:15, hoping we could check in earlier than 4:00PM. When we arrived there was a long line of people waiting to check in. The Manager came out and explained there was a glitch in the system showing rooms were ready yet people checked in and came back down. He told us to wait in the lobby and room should be ready by 4:30. We went to the bar and ordered Sauvignon Blanc and a beer. The bar tender was friendly and efficient. He handled multiple orders seamlessly. We were impressed. We waited until 4:45 and finally was able to go to our room. The room was on the 10th floor, very quiet and clean. We went to dinner and returned without a problem. The next day we decided to sit around the pool, a bar tender was outside making mixed fruity drinks. They were excellent, a little pricey at $25.00 a piece. After sitting outside we decided to go upstairs get ready for our concert. When we went to the elevator to go up to our room, there was a long line waiting to use the elevator. We found out only one elevator was working, many guests who had just checked in were pulling suitcases and waiting in the long line. We realized we could not go out and eat and attend the concert on time. So we went to the bar and ordered a pizza and sat downstairs and ate until the line went down to go up on the elevator. When we finished eating we stood in line for 30 minutes. We finally got up to our room changed quickly so we could take the shuttle toF&M Amphitheater. Luckily we made it on time. Unfortunately we will not come back to this hotel, I thought as a honors member the hotel would be better at checking people in and it was unacceptable to wait 45 minutes to catch a elevator to our room. Plus the first day of our stay was disappointing at checkin. Therefore we will not return to the Hilton in Long Beach read more

My wife and 2 kids booked here to go to the aquarium. They were out of 2-queen rooms, but after being offered a roll-away bed over the phone, we booked. When I checked in, I asked for the bed and they said it would be sent right up to the room. Hours later, with no bed, I went back down there and asked again and they told me they were all out. Then they told me I was free to drive to CVS to purchase a blow-up mattress! Is this a Hilton or a Motel 6?? I won't stay here again. read more

We used to do staycations here but it's going downhill. Last nights stay .... TV was broken. I tried calling from the room phone and everything kept giving me the busy signal. The phone didn't work either, and it was dirty. Picture attached. Also no face soap or body soap... only conditioner. The dresser was old and broken, see pictures below. And there was no desk lamp and the desk was old and stained. Also the window was broken and we couldn't close it. No screen so yuk. Seriously disappointed. read more

See all

Great location, customer service was exceptional. Shuttles to help with getting around. Room Pricing was so reasonable. Rooms very clean, good food could be purchased in lobby. Elevators were a bit slow for the Private floors but could have been operator, not elevators! Shuttle to Cruise terminal was easy, free, BUT TIPPING, is appropriate. Highly recommend this hotel in Long Beach, CA read more

More like Motel .. disgusting. The room was nasty, dirty, moldy, stained, outdated, a pee bottle was seen outside the window the window itself was dirty and hard to see out of. The receptionist downstairs was rude. It's the 4th and also my birthday a horrible way to spend it here at this Hilton. We're leaving asap. read more

See all

This was our 2nd time staying at Hilton Long Beach prior to our cruise. * PROS: It is convenient because it is close to the cruise terminal for Royal Caribbean cruises. . We really liked the rubber ducks display where you can grab as many ducks as you'd like to hide on the cruise ship. There are also multiple family games in lobby like mini pool table, large Jenga blocks, and table shuffleboard. The breakfast buffet also has a good selection including made to order omelettes. * CONS: Overnight parking can be expensive especially if you are valeting your vehicle. It didn't feel safe parking off site for self parking. The elevators are slow. The hotel is starting to show some wear and staff is struggling to keep common areas clean and tidy. Our room's toilet was having issues flushing and staff refused to let us change rooms even though we just checked in room 5 mins ago. We had to vacate room and use public bathrooms downstairs for over an hour while maintenance fixed the issue. It would have been less intrusive and inconvenient if they just given us another room. They said they will alert us when problem was fixed but no one did. We had to check with front desk continuously until problem has been resolved with no compensation or freebies for our inconvenience, despite being Hilton Honors members! Fitness Room had no air conditioning and was very musty and stuffy. read more

There are pros and cons to this hotel. Our room was clean and the bed comfortable. Like many have mentioned, the windows were dirty. The staff were very nice and helpful. Yet, I don't think I'd book this hotel again. It feels really old and run down. The biggest problem is definitely not enough parking. There is an overflow parking facility that didn't feel very safe. read more

Well, I'd say start with competency exams first for the front desk personnel. I was there one full hour to retrieve a pair of glasses for a friend. My friend had a tracking device on her glasses, had contacted the housekeeping supervisor and was told that her red glasses would safely be resting on her desk. Seems like an easy in-out, pick-up errand, right? Well, buckle up travel heroes and let me rewind the scene of this experience. The front desk people were not sure who the housekeeping supervisor was, where said desk was located or how to find any of the above. Halfway through my lengthy time enjoying the view from the front desk, I inquired about the restroom location. After visiting the restroom, the front desk woman told me a person from housekeeping came out but I was not there. I reminded her that I had asked her where the bathroom was...(Could not make the inference or Connection...First Grade Skill). So, I asked if housekeeping person (looking for glasses) had found the glasses. Dumbfounded was the expression on front desk person's face. She answered, "I don't know!" What??? I could not believe my ears. I then heard the obvious rhetorical question come out of my mouth: "Did you ask housekeeping if they had the glasses? The surprised glance was reinforced with a big no! I was then informed that the hospitality manager might not even be there.What??? What???? Just, WHAT???? I then asked the young woman's name so my friend could follow up. She then yanked off her name badge so I couldn't take a picture of her name, and turned away from me. The man then did the same thing, but he additionally got on his walkie talkie, asking for security! AGAIN, WHAT??? I left, informed my friend and was trying to get Customer Service involved, but 30 minutes of being on their wait line put me over the edge. A woman asked me to "give her space" to check out. WHAATT??? I had been waiting for over an hour! When I said excuse me, the manager agreed that I should give her space to turn in her key...There are no words! Terrible experience all around. Imagine Giant RED warning lights surrounding this location if you EVER even think of staying here. Caution ... read more

See all

What a great option for carnival cruisers out of Long Beach. This hotel has complimentary shuttle service to the pier. The hotel is really close so even if you use a shared ride it won't cost too much. We got into the property later in the afternoon. The nighttime bar service was great and they even showed a movie. The property is showing its age throughout. read more

Hilton Long Beach - Poolside - Hotels Near Me - Long Beach, California

See all

I was extremely disappointed with my stay at the Hilton Long Beach. The overall experience was unacceptable and did not come close to the level of quality, professionalism, or customer service I expected from a Hilton property. One of the biggest issues was being accused of smoking cigarettes in the room. We did not smoke cigarettes in the room, yet the hotel insisted that we did. I strongly disagree with this accusation and was extremely frustrated by the way the situation was handled. Instead of listening to our concerns or treating us respectfully, the hotel ultimately made my family leave the property. Being removed from the property over an accusation that we completely dispute was embarrassing, upsetting, and an unacceptable way to treat paying guests. The condition of the bathroom made the experience even worse. The bathroom was nasty, outdated, and clearly in need of a major renovation. The toilet continued running throughout the night, which was extremely annoying and disruptive while we were trying to sleep. The bathroom faucet was also stripped and did not work properly, causing water to continuously drip. These are basic maintenance issues that should have been addressed before allowing guests to stay in the room. For the amount of money guests pay and the reputation associated with the Hilton name, I expected a clean, properly maintained room. Instead, we dealt with plumbing problems, an outdated bathroom, and fixtures that clearly needed repair or replacement. The customer service was equally disappointing. Some staff members were rude, dismissive, and unprofessional, especially when we attempted to address our concerns. Rather than trying to resolve the situation respectfully, we were made to feel unwelcome and ultimately told to leave the property. Between the disputed smoking accusation, my family being removed from the property, the nasty and outdated bathroom, the toilet running all night, the broken faucet constantly dripping, and the rude treatment from staff, this was one of the most disappointing hotel experiences I have had. I expected significantly better from Hilton. Based on our experience, I would not recommend the Hilton Long Beach and would think twice before staying at this property again. read more

From the minute my wife and I walked in to the lobby of the Hilton Long Beach- we felt welcome! There is large water feature that has rubber duck galore on them and visitors are encouraged to grab a duck of choice. The staff was super welcoming and did everything they could to make our stay worry free. We were staying here before a cruise, we hung out by the pool, had a great meal in the lobby bar, and the hotel offered a shuttle to the cruise port. Just make sure to plan ahead- the line and wait for the shuttle can get backed up.. we would stay at the Hilton Long beach when back in the area!! Highly recommend read more

See all

I had the junior suite. (1439). The good, location is great. Parking next door. Small bar on ground floor. Pool, fitness, and restaurant on 2nd floor. Nice staff. Got text before I checked in (esmeralda I was curious if this is a real person or AI). They checked in wirh me the next day. I had a huge balcony loved that. Now the areas of concern. There was a hole in the balcony floor big enough to hurt if you stepped in it-why is it there i dont know. The room is dated slightly torn wallpaper frayed coach that sort of thing, balcony needs a new coat of paint and lightbulbs changed. Limited mirrors ( yeah I know but it did make getting ready interesting). The suite has a full out bed with no extra bedding in the room not even a blanket which felt odd. No microwave but there is one by ice machine (ice machine area was decorated which was cute). The bar was an interesting experience. Ordered whiskey sour and my guest said it tasted of pure lemon juice. Asked them to remake it and we waited and waited watching the bartender talk to everyone but not make our drinks. I went up and watched the bartender act like this was new to him. Even the server knew it wasn't right and didnt charge me thank you for the service. Ok all of these little things add up to not a super nice experience especially paying for a suite. I appreciate good service and it was 50/50. read more

See all

While visiting for a Christmas dinner I decided to stay at the Long Beach Hilton and I was quite pleasantly surprised by how decorated it was. On my floor the manager was assigned to make it festive. Along with the Star Wars music quietly playing in the background you really felt like you were in a winter wonderland while in the hallway. The staff were very helpful in getting me into my room. I got a little confused with using my key to get out of the parking garage and had to pay an additional fee. But upon check out the staff was able to reverse those fees since I had already prepaid for parking. The room was very nice and the bed was just right! Overall I had a really good stay. read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

See all

4 stars as a family hotel. The pool had kids. It's a 3 foot pool. There were adults but there are lots of play toys here Ice cold water available and a popcorn machine in the lobby Nice dance music and lights at the pool at night Room service (fast) - includes gratuity so make sure you don't double tip bc they have a line for tipping, which is tricky and deceiving (remove that, Paris ;) No free breakfast here but there is a restaurant About a 15 min walk to the pike outlets (Nike etc) and restaurants like hooters, Outback, chilis, P.F. Chang's, cold stone creamery, bubba Gump shrimp, famous Dave's bbq and all the food trucks Peloton here :) Pool bar. They didn't seem strict about people w beverages Hotel feels safe read more

See all

Nice property, was very clean and updated. Self parking was a little rough in that spots are very tight and not too plentiful. The Enclave restaurant had good food and a nice drink and beer menu. read more

It's a shame that "1 Star" is as low a rating that you can give, because this was the worst hotel stay I've ever had. No AC in the hotel (Why are you even open?). App Check-in didn't work, App Check-out didn't work. What a horrible property this has become, and I will never give it my money again. I'm owed a refund. read more

My stay was amazing! The staff was friendly, and our room was clean and comfortable. My teens were excited to swim in the beautiful pool, although the water was a little green from so many families using it. They still get 5 stars from me because, with that many guests, I understand that keeping the pool perfect can be challenging. Overall, we had a wonderful stay and would definitely come back! read more

There are so many things that went wrong on my visit to this establishment, I will not even call it apart of the Hilton chain because never have I received the type of unwarranted treatment that I received! I can see from the reviews I am not the only unlucky guest! From the shuttle not coming around every 15 minutes as informed, to the valet taking forever, to false accusations of smoking in the room to charge a fee! To the rude manager on duty with no common sense or customer relation skills! My advice is to pick a different location this location does not represent the Hilton brand very well at all! read more

Hotel was perfect for the night before our cruise. Clean, comfortable and convenient. I love my Hilton's and will stay here again before a cruise. There is a shuttle but we did not use it. An Uber was $16 to the port. read more

We did a Resort Pass this past Sunday for us and the kids since it was going to be so hot. We went with the cabana for the secured spot and not having to look for seats. We got there around 12:30 check in process was easy we're were walked up to the pool. They let us know the cabanas would've ready in about 15 mins which was fine kids were already swimming by then. While we're were still waiting the general manager (I want to say his name is James) came to us and apologized for the delay he was working on getting them up. He was very apologetic and appreciative of our understanding. Brought us some drinks and ice while we waited. We enjoyed our self and the kids also did. Thank you for the outstanding customer service! read more

See all

Stayed during my graduation which was a convenient distance from the venue. Customer service was great. Appreciated the lobby cafe in the mornings for my quiet time with coffee and a scone. Parking was convenient, but there is a nightly fee. King room was clean and cool which I had worried about seeing another review stating the room was too hot. The only downside was brunch at the loft at which service was extremely slow; however the servers were friendly and apologetic. I'd stay here again. read more

See all

So I went in for a conference for a day. The staff in general seems nice enough I suppose except the parking was an issue there a lot was actually full. Was directed to go park in a structure diagonal to the building and this was on a weekday early morning. From what I understand parking prices are a bit high. The place was clean enough I appreciated the liquids in the hall entry area. We had lunch brought in which was okay nothing that special so you might want to avoid that and bring in your own food from outside places. Cannot comment on the rooms. The restrooms seem to be in decent shape nothing special but not really dirty either. read more

See all

hotel was nice but the management is awful. They don't return calls, or emails, they don't care that their customer was charged and shouldn't have been. They didn't tell me the AC was out of the entire hotel until AFTER I checked in... The front desk staff are lovely, but its pretty clear that JASMIN MORGAN is letting them take the brunt of everything because she, as management, cant be bothered give a single shit about her guests. NEVER stay here. Plus they charge guests to park. That's just GREEDY. I doubt jasmin.morgan@atriumhospitality.com is even a real email at this point. Shame on this location. SHAME. I stayed at the WESTIN instead and had a far superior experience. HIlton's own website and "help chat" was useless, they never connect you to anyone, this is a mess. Marriott would NEVER. read more

Family celebration including Grandkids (3) 4-6 years old for 3 day cruise. The first thing we see when we check in is a fountain full of plastic toy ducks. The kids minds were blown. Onward to complimentary beverages, pool table, Hilton Jenga games. Just a great start to a great trip. Clean facility, easy parking and shuttle. Friendly staff. TY LBH read more

Really nice workers and super nice employee named judith and super nice duck collection read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

See all

This is a beautiful hote;l beautifully decorated; wonderfully staffed; very accommodating- the only complaint is that it's hard to find food there but there is a whole restaurant it just was not like you can walk in and find food it just didn't seem easy. There was a lot of people in the hotel and it is huge. All the floors were decorated when you open the elevators they smelled wonderful very clean the rooms were very small for the price but you can't complain you're in Long Beach and they have a free shuttle to the cruise port which is wonderful. I would definitely stay there again if cruising was on my itinerary. The limeade in the lobby delicious. read more

There is missing a table lamp and call front desk, they replied that will send an engineer but nobody coming at all. The hotel paid parking spaces were so limited because they were held for valets parking. read more

Attended the Grand Prix this weekend, having friends and colleagues with plans to dine and celebrate. I am astonished by the great service provided by Mark our shuttle driver. I would like to think Mark personally for the company and positive attitude towards his guest. read more

I went to the grand prix this weekend and Mark my shuttle driver was excellent. Not only did he provide speedy service but amazing hospitality. I would come to the Hilton just to get a shuttle ride from Mark. read more

Customer service here was excellent. The valet and checkin in Staff Jacob were all amazing. Cute rubber ducky at the lobby and I was told you could take some home with you as a souvenir. I had their buffet breakfast both days and it was nice. Not the largest selections but it did came with a free complimentary made to order omelet, coffee, tea and juices. Location was fantastic near the Long Beach convention and a 10 minute drive to downtown and Pine street area where all the locals go to dine locally. There is a Starbucks on site open only till 3pm and a bar at the lobby open till midnight. Breakfast during weekend was open at 7am located on the second floor. My room was a bit dated but it was clean and the cleaning staff were fantastic. Cant ask for more and I had a good night rest. Cheers! read more

See all

Terrible experience with Andy and Steven at the front desk. They will not give us a package we had delivered to the hotel unless we paid a $5 handling fee, which they never disclosed to us and it's not on their website under hotel policies. We are staying here for 14 nights and we received packages 3 days prior with no charge for the packages but apparently this policy has been in effect for an awhile. It made us feel like they were making up with policy. These people are shiesty and seem shady. The first day I was here I heard guest at the coffee shop saying this hotel went down hill and that's obviously completely true. They do not care about customer service nor making the customer happy. Had I been informed of this policy ahead of time I wouldn't have ordered the packages. It's the fact that they couldn't make an exception that is crazy. And then they were so rude to us about it. Definitely won't be staying here again read more