Terrible experience with Andy and Steven at the front desk. They will not give us a package we had delivered to the hotel unless we paid a $5 handling fee, which they never disclosed to us and it's not on their website under hotel policies. We are staying here for 14 nights and we received packages 3 days prior with no charge for the packages but apparently this policy has been in effect for an awhile. It made us feel like they were making up with policy. These people are shiesty and seem shady. The first day I was here I heard guest at the coffee shop saying this hotel went down hill and that's obviously completely true. They do not care about customer service nor making the customer happy. Had I been informed of this policy ahead of time I wouldn't have ordered the packages. It's the fact that they couldn't make an exception that is crazy. And then they were so rude to us about it. Definitely won't be staying here again read more

Hotel was nice and staff were WONDERFUL! Parking was awful and you had to park off site and walk to the hotel, with someone handicapped it was not feasible and offered bo shuttle from the off site parking lot but they found a spot for us to park. I called the week and asked for a roll away bed because they did not have 2 queen beds. When we got there it wasn't in the room so I told them, they assured me they would put it in, we left and went to Disney. When we got back after midnight it still wasn't there. I had to call the front desk and she said it was just her and would try to figure something out. They didn't bring the room away until almost 3am. The second night our door wouldn't open. There was an issue with the lock and we couldn't get in our room. Security couldn't figure it out so we were stuck in the hallway for quite some time. They finally brought up some machine and got us in to our room and said it should be fine. The next day we had the Lock issue again, thankfully this time it was in the afternoon but I was not able to get into the room. They eventually came and replaced the battery. On top of all that,the elevator doors dont stay open very long so my handicapped dad gotten stuck alone a couple of times. There is no "holding the door" because the safety mechanism on the doors doesn't work. When leaving, my husband got stuck in the door with the luggage cart and while we were there another guy got his hand completely smashed in the elevator door. When checking the tags on the elevators, they are out of date for safety checks. It was really scary because I had my 3 year old with us and he could have gotten injured very badly off he had been stuck in the doors. The hotel gave us free breakfast 2 days and they were very nice with all the issues we had but despite that I would not stay there again unless I had no other choice. My son loved the rubber duckies and the games in the lobby. read more

Decent hotel. Was here for work for a few days. The rooms were nice and a good size. Staff were nice and helpful. The valet went out of his way for us to secure a parking space. It is walkable to many spots in downtown Long Beach. read more

Terrible stay. Worst hotel and staff Ive ever stayed at. Check in took almost 45 minutes and I was the first person in line. Room had no A/C or hot water. They delayed changing rooms and made us miss our plans. This place is not worth the headache at all. read more

From the moment I walked into this hotel, I was greeted with such kindness and several staff working the front desk, even though it was almost 10 PM at night. Very professional and the room they provided was fantastic, they upgraded me to the 15th floor.. I went to breakfast in the morning and had the nicest server, his name was Carlos and he really made the experience enjoyable and was so friendly. A good way to start out your day. The rooms are very clean the bed super comfortable, and the pool area is gorgeous. Perfect for business or pleasure.. really nice thing is they have a shuttle that will bring you anywhere within a mile and a half radius which encompasses just about everything including the convention center. read more

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My family and I stayed @ this hotel for a 3 day conference. We were so happy to have gotten a great room with a small balcony that help with the dogs. Because I have the app and are with the honors club I was able to check in the day the before and get our digital keys the day off. So that was perfect. All the staff are very nice and helpful. Our valet guy was very helpful, gave us some very good recommendations on place to eat for dinner and when he saw our teenage kids he helped them out directing them to the shuttle so they could get around. One very cool thing I appreciated was that every floor is decorate differently. Ours was all Easter theme. Super cute. And where the ice machine was, it was painted pink with a BOHO style. Loved it!! No other hotel we have stayed @ has ever done anything like that. Our room could use some TLC. The carpet is kinda old and there should be more lighting. Some of the USB ports didn't work or wouldn't hold a cable. When we checked in we noticed that the fridge was not cleaned out because there was still food left behind from the previous guest. When I brought that up the nice girl @ the front desk she made sure to run it up to house keeping and within the hour they reached out to us and took care of it and took care of us. BUT.... management needs to step up their game. Knowing that there was a 200 plus group showing up for a 3 day seminar they did not plan well. The kitchen, bar, coffee bar and parking was way under staffed. It took for ever to get food service. There was a ton of lack of communication between the front desk and the valet/shuttle drivers. If you didn't get out there in before the large group broke for breaks and lunch you were for sure stuck. Front desk and parking staff did not communicate well @ all. I like staying @ the Hilton. But this one in particular needs some serious improvements on management. read more

Outstanding for check in to dining to check out mr Peace is amazing gracious . Shalom Dr Gordon read more

A total upgrade is needed for the prices they charge. It was like staying at a motel inside very shabby and run down read more

Hilton Long Beach - DISAPPOINTED..... - Hotels Near Me - Long Beach, California

Stay anywhere else but here. I booked the Hilton Long Beach expecting the reliability and polish that comes with the Hilton name. Instead, I was met with a front desk that felt more like an obstacle course than a welcome. Lawrence, in particular, was condescending and flat-out obnoxious, turning what should have been a smooth stay into an unpleasant ordeal. A few staff members tried to uphold the brand standard, but their efforts were drowned out by the lack of consistency and basic hospitality. Hotels should inspire confidence, not frustration. Here, disorganization and indifference left me second-guessing our choice from the start. Instead of elevating my stay, Hilton Long Beach left me counting the hours until checkout. I reached out to both Hilton corporate and the Long Beach management team during and after my stay via email, and received no response--silence that speaks volumes about how little they value guest feedback. read more

There was a cockroach in the restaurant. When we informed the waitress, she squished it with her foot and left it there. We canceled our order and left. The hotel appears to have an automated text messaging system that asks about your stay. When I mentioned the cockroach problem, it was ignored. Pool service was also subpar. Pool bar is only open for 4 hours (12p-4p). They opened ~30 minutes late. After ordering, we waited nearly an hour for our drinks which had to be prepared at the restaurant downstairs, not at the bar that was setup by the pool. read more

Staff was rude and disrespectful. Terrible attitude and zero customer service. Jaennalle in particular was rude and dismissive, like I was inconveniencing her just by asking a question. read more

This hotel has really gone downhill and no longer seems to care about its guests. Parking was a major issue during my stay. The lot filled up, and we were told to park at an off‑site location that was neither lit nor secured and then walk back to the hotel. Given the amount of homelessness in the area, this felt very unsafe. On the second night, parking was available in the garage, but that wasn't much better. The garage was poorly lit with dark corners and did not feel secure. I raised these concerns with staff, and they showed no interest or concern at all. Safety and guest experience should be a priority, and unfortunately, that was not the case here. I will not be staying here again and will be informing my company and colleagues to avoid this hotel as well. read more

8 hours ago We did a last-minute trip to Long beach and stayed here. The decor is fun and the breakfast decor is even better (refer to photos). The rooms were clean and the Service was prompt. There was some confusion when using the texting app prior to arrival. I thought we were getting an ocean view room but upon checking in we were told it would be extra $$. What I love most about this hotel is the shower, it had the detachable option. When Washing long hair you need that option! read more

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please read. Me and my wife needed a place to stay as plans had gotten canceled. We picked Hilton because we've always had a good time and trust them. Sadly we were wrong with this specific location!! We get to the hotel and had to pay extra for parking on site ($35!) or even more for valet($45), we chose self parking. We got to the parking structure and parked around 2-3pm no problem. went out later around 7pm to get dinner and came back to an absolute parking frenzy. 0 parking in the parking structure and they were still selling everyone who checked in parking passes for the parking structure. there were cars absolutely everywhere. So we were told to park in the parking lot across the street (not as secure as the parking structure and we had lots of shopping stuff in the car as we are on vacation from Reno NV). Ended up being told by valet after over an hour (not exaggerating) to park in a reserved employee parking space after being literally stalked by a tow truck for over an hour while trying to park somewhere. Hotel staff was not helpful and was passive aggressive about the parking situation. Saying "we deal with this every day" Not to mention, they are on the corner of of street that is one-way so if you can't find where to park you have to go 2 blocks down the street. there is a huge construction project going on the next block over. there's not much space out front for cars to load in and out without being stuck and being forced to go around the block. Easily a 300 room hotel with a 50-80 car parking structure Room on the top floor was nicely remodeled and price was nice. Beautiful lobby and had many complimentary drinks out front. read more

For the price this was a great deal! 3 nights $330 in downtown area near Pine Street night life on Mother's Day weekend at that. The hotel is still a charmer it looks bold and bodacious. They have a nice water/lemonade/tea stand in lobby until about 7 pm then for some odd reason they take it up leaving a giant basically empty table taking up most of that side of the lobby's real estate. As part of the oddity they also have a cute rubber duck display pond? (idk I just report what I see) there is also a bar and at least 1 hockey tabletop game there. Once you pull up there is a valet option for twice the price of a self parking day user. But there is not bellhop so digest that. So after you wrangle up a cart and get back to your car you'll have 2 great choices. First, park in valet to carry stuff up by taking the mini elevator from outside to check-in area and walk across lobby to other set of elevators and off to your room. Or park in their shared parking lot ride garage elevator and walk across the other side of lobby to the room elevators. Our room was a pure room which I see means you get an air purifier in your room and I must say they are loud. I was on the 13th floor and the air conditioning in our room was horrible. It was at least 15° warmer in my room than it was in the hallway. Thank goodness I tend to like a warm place to lay down, but even I was at times uncomfortable. I did like that you can plug in your own devices i.e. a video game to the TV or in my case of a fire stick as long as you can figure out how to get to the Internet to connect to their network. I'm not a big fan of standstill shower-heads. They are not so good for people who are vertically challenged but this hotel had very warm water and the shower-head had a lot of settings it also wasn't too high up to make it hard to reach, but I still would've preferred dual or removable showerhead.. They had a small pool so you can feel the wind blow against your skin while watching down the block and kinda see the waterfront. Issues I had: 1. The room was extremely warm so much so I actually got up 2-3x per night within the 3 days to try to turn the temp down cause I was too hot but it was set steadily at 60° 2. No housekeeping any day I was there. Even after seeing them on our way out and asking for service I ended up having to call for spare towels so I'm not really surprised how dirty the windows were 3. Parking fees. No where on my confirmation did it state I had to have parking fees and they certain charged me that even though I stated I would just take my car home and uber back once I unloading my car cause I only live a few miles away. As parking was $30-40 daily (I could walk Lord knows I need the exercise!) As that was the cost of an additional night. Still have to get the parking cost removed. Now would I ever stay there again, small possibility like, if my house was being exterminated. My AC broke down and it was 100° had family come to town and there's not enough room in the house the HELL yes as the price is more affordable than every other hotel in downtown all the way to the Lakewood line . But this wouldn't be my go to hotel well unless maybe they refund this parking fiasco I don't have a $105 for parking when I got a free99 driveway a few miles away. IJS But I implore you to visit and decide for one's self if they too believe that this 3.5 star rated hotel should have at least a half taken away. read more

Horrible front desk staff. The Marriott or Westin is much better. Worst Hilton experience ever.

I've stayed at the Hilton Long Beach many times and absolutely love this place. There's a great restaurant upstairs and a nice bar downstairs, and the location is central to everything--you really can't beat it. The rooms are updated, the pool and jacuzzi are well maintained, and overall it's just a solid experience every time. Honestly, this is a great hotel for the area, and I'd stay here again without hesitation. read more

Literally the worst hotel ever. We are globalist with Hyatt but chose Hilton due to the proximity to the event we were attending, huge mistake. This hotel is equivalent to Carnival cruise ship, tacky decor and loud obnoxious guest. We arrived at 10pm and had to check out early in the AM to go to Hyatt Regency. Despite the tacky decor and guests, our room was dirty, bathroom sink that dripped all night and kitchen forgetting to make our dinner order. Thank you Uber Eats for coming through with the food. The staff could give 2 f's about anything. read more

Room and location is ok. Though I checked in online and got my remote access. The room was assigned to some one else! Excuse .. they have guests with delayed flights! They also charged me for parking while I never drove in any car. Excuse some one might have given my room number! I liked drink options in reception area and quick bites. read more

This a great location for NYE! Close to the pier, restaurants, and activities. The hotel has great amenities, clean, quiet, and topper, airport transfer.Really great. read more

The hotel was a decent Hilton overall, but there were several maintenance issues that impacted our stay. The toilet flushed intermittently, and the shower water pressure fluctuated and would occasionally stop mid-shower. The room phone didn't work, and the help desk wasn't particularly helpful when we tried to address these concerns. The bathroom also felt dated, with grout that clearly needs updating and an older bath/shower setup. With some attention to upkeep and service, this could be a much better experience. read more

As a longtime Hilton Honors member, this is a tough review for me to write, as this Hilton is sub par. Let me first start off by saying the hotel staff is not friendly at all. No hello, no thank you, no nothing. They were plain old rude, and you could tell they did not want to be there. I mean not one single person said hello. Now, before I get into this, I should state that this review is based on the conference center. The conference rooms are nice, and well maintained. However, they are uncomfortably cold. I mean shivering cold. So cold, we were using napkins to cover our legs. Even when we asked to adjust the temperature, we were told no. The entire time of the conference (3 days), the escalator was broken. Pile that with super slow elevators...headache city and long lines. The only thing that saved this review from being less than 3 stars is the food. OMG...for catered conference luncheon food, everything was so good. I forgot to take a picture of my spinach salad, but it was very tasty. Our chicken marsala with veggies lunch and the fruit tart...YES PLEASE and THANK YOU! read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

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GOOD AND BAD! MOSTLY GOOD! THE ROOMS Definitely clean and look great! But there are some broken items and extension cords used to plug in lights due to an inadequate number of electrical outlets. THE POOL AND SPA Pool is definitely heated :) Despite there being signs for "Pool/Spa this way!" There is NO spa!! Pool area is pretty cool and has ladder golf and pool toys and fake grass to play on. Surprisingly good pool for kids and adults! THE SERVICE Valet is awesome and fast! Use car retrieval via text! Front desk is friendly! Housekeeping is legit too! GYM LOTS OF BROKEN EQUIPMENT! The adjustable seats are all locked into place and there were some dumbbells missing. Some cardio equipment was down too. NEARBY RUNNING Really good!! Walk down to the waterfront and enjoy a run towards lots of fun stuff to see and eat! :) WOULD I STAY AGAIN? I would stay again if I HAD to be in Long Beach. But I would look elsewhere first. read more

Very disappointing place to stay for well over $300 a night. We asked for early check in but couldn't get it. Couldn't even get into our room at check-in time, it was over an hour later that we were checked in. To the front desk's credit, they gave me two free meals and upgraded the room to one with a mini-balcony. The room and hotel were tired looking and not well cared for. There was a cigarette butt on the balcony. The bathroom had rust in the sink, chunks missing from the counter and the toilet paper holder was falling off the wall. Fortunately the room was quiet and the complimentary WiFi was quite adequate. We asked a few times for coffee and creamer. They didn't have any at the front desk but once or twice they sent it up. The didn't send it up once or twice too. Two couples ordered lunch one afternoon. One never got theirs and after 25 minutes and complete lack of care by staff, they got it refunded and left. It seemed like a very poorly run hotel with staff that didn't care much. read more

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Horrible attitude. Trash on floor in lobby. Mold in bathroom. Blowers going off outside at 5:00am. This is the worst Hilton i have ever visited. When I complained. The manager says I used a racial slur. Pathetic and untrue. Avoid this trash pile. I have plenty of photos! read more

Decent room but a bit worn out. I don't want to bash the property by showing negative pictures but it would be nice if they cleaned the windows. I realize that the maintenance on coastal properties is tough. The staff was friendly and the bartender James was an artist as well as a bartender. The hotel has a lot of nice things going for it so I included some nice pictures as well. read more

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We booked here to be close to the start of the 1/2 marathon. While the location was good for that, the stay left much to be desired. It started off poorly with a struggle to park. We prepaid for parking, but the garage said "Lot Full." Gave it a try anyway and managed to squeeze into a very tight spot. Reserved parking should be easier than that. The room was actually a nice size & everything was clean. Except the window! The window was so dirty that our view of downtown including a glimpse of the Queen Mary was obscured, except for a small area cleaned off by someone who must have stuck their arm outside to wipe some of the grime away. The walls are very thin. We made sure to stay away from the elevator, but could hear people's discussions throughout the night. Posted information is all wrong. Posted checkout time says noon, but it's really 11. Posted time for the pool deck to open is 6. When it wasn't open at 7:30, I called and the virtual front desk assistant said it would open at 8. It didn't. I don't know when it opens as I gave up. And absolutely no flexibility for a late checkout. With so many guests running the marathon & 1/2 marathon, you'd think they would have some understanding & be prepared for some late checkouts, but frustratingly no. I do appreciate the room key & tv remote operating through the app. And they did give us complimentary water and do have some free beverages available in the lobby. The lobby is also cute with a rubber ducky theme. Overall, it was disappointing. I would probably not stay here again. read more

Hilton Long Beach - Filthy window. - Hotels Near Me - Long Beach, California

Checked in at 8pm on a Monday and got re-directed to "overflow" parking. Its a block away with no clear signage. Sketchy as h@!! When we found it after ending up in some random park. Dragged our suitcases a block in the dark. Not a great start. Ducks in the lobby were cute, but.... Room was nice, bed comfy, mini fridge did finally get cold... open window in the room was...??? But, maybe they think i want May Grey in March when I check in? Bathroom... grout in the tile floor was grey, white only on the edges, floor of the tub/ shower was Grey from use, water pressure was non-existent... and we live in CA and know they have water restrictions... but this...??? Will stay at a competitor next time. This was not worth the location, trouble parking and the lousy water pressure. Our first and last time. Cute ducks aside. read more

Myself and my friend check into the Hilton Long Beach for a two night stay. Upon check in, we were told that there was a $100 deposit for each night of stay which we had not been informed of prior to booking. Had we known this, we would not have booked the hotel. Upon checkout we asked about the refund of this deposit, and requested a receipt. The woman at reception told us that there was an outstanding balance that had to be paid, we could not understand why as we had paid in full when we checked in. She was extremely rude and impatient, and went back on her statement saying that the charge had just not yet been finalised and we did not in fact have an outstanding balance. It was extremely unnecessarily confusing, and we were left very upset with the interaction. The hotel itself is nice enough, nothing very special. The beds were comfortable and there are complimentary snacks given to you upon arrival, which is a welcome touch. There are also complimentary beverages at the reception area which we appreciated. The location is okay, it's within walking distance to a few shops, but you need to travel for at least an hour to get to any major tourist attractions. Overall, we would not recommend this hotel based on our experience. read more

It was stay here or at a "frat house" airbnb so I'm still glad I was at a hotel. it's right next to the World Trade Center and a less than 1 mile walk to the Long Beach convention center. Cafe downstairs for your "Starbucks" fix and they host happy hour snacks / drinks for a few hours everyday. But as a business traveler: - no desk light on my desk, and my request for one was never resolved (during my 4 night stay) - shower in my room was really messed up - with half the water coming out on top and the other half coming out of the facet. (bad water pressure is really annoying) - bathroom garbage can was super wide and narrow - so the widest part of the garbage can was only 3-4" wide? I repeatedly kept throwing my tissues on the floor. - And while I know this was a mistake, it was very jarring to have a staff person burst into my room while I was working b/c they entered the wrong room. read more

Booked two day passes via Resort Pass for $30 each hoping to escape the extreme heat in Long Beach this weekend. Had super high hopes for the Hilton. I mean, I thought Hilton hotels were nice. Damn, did LB Hilton prove me wrong. Let's start with the good. It's close to my house, check-in was easy, and the price was fine. Now the baaaad. The beach towels were just oversized kitchen towels, complete with that dark blue stripe. Small and rough, just like a hotel pool towel should be. The music was super loud, and just coming from two speakers set up by the bartender in the corner. They offer karaoke, but thankfully none of the guests partook. My coke was flat. The pool was shallow (nothing deeper than 3 feet). The pool toys were old and falling apart. Now the AWFUL. The pool was FULL of green algae. Like, everywhere. On the stairs, on the walls, between the tiles, in every corner and crevice. It. Was. Disgusting. We told the bartender, and he seemed surprised. We also told the front desk, and he didn't appear fazed AT ALL. Based on other reviews, Hilton does not make cleanliness a priority at this location AT ALL. Such a bummer. Save your money and book a pool day at the Hyatt Regency instead. read more

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Interesting hotel. I like the efforts they made to start to get the hotel Christmaslike. Lobby hot cocoa, waters and cider...but their decor looks unfinished and not cohesive at this point...a little messy... Front desk was friendly and helpful last night and when leaving this morning. Room was quite worn and a little weird with only one lamp, but decent for one nights stay. It didn't feel like a Hilton room... kind of more like a very nice motel. No complimentary breakfast. Limited and expensive parking.. when self parking is full you have to valet Elevator from parking doesn't take you to hotel rooms, there is a second elevator for that. Similar to Las Vegas. So... lots if walking and moving parts. Bed was comfortable so that mattered most ;) pillows were great too. Overall satisfied especially with my Hilton honors and my friend/ family discount... otherwise I might have been disappointed. read more

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Great location. Lots of great restaurants nearby. Nice area to walk around. Hotel is amazing.

Horrible parking Horrendous check-in process Awful room service Lousy front management Cannot believe this location meets the Hilton standards I'd hate to see how they treat non-DIAMOND members! read more

MY sister booked a room on 5/16/2026 for a one day stay at the Hilton in Long Beach California and it was dirty the carpet was filthy! The elevators almost mashed us together! Smh. She booked it for our sister, my daughter, our niece, and myself at the Hilton in Long beach California. She book it because we came to visit her from our resort in Los Vegas which we were vacationing for 7 days. All 4 of us live in Michigan. The room we received at the Hilton had a toilet that wouldn't flush! They gave us a larger room with a very small balcony, we were grateful. Until my sister took a shower in the new bath tub where the bath tub filled up half way up her legs with dirty bath water as she was taking a shower. The house keeper took pictures of the bath water while my sister was still in the tub with a towel rapped around her. Mine you all 4 of us wanted to shower before we check out early 9am the next morning, regular check out time is 11:00am. They offered us a 3rd room which had the same problem with the bath tub. We all was just tired and fed up with the whole thing so we decided to check out and head back to our resort in Los Vegas at 12am. Four women having to drive 4 1/2 hour so we could take proper showers,and be comfortable at where we was staying! They did refund the total cost to my sister whom booked the room because we never slept in the room or showered. They also promised each of us 40,000 points to use to book a room for each of us at any Hilton hotels of our choice at any time. That was a lie! They never give us the 40,000 points. Instead they gave us 5000 poqints each! I will never visit another Hilton Hotel again in long Beach California because they're dirty, their pumping doesn't work properly, and they lie! read more

I booked my trip a few months in advance. I had a conference near by and have stayed here before. I love that you are right near the water. This is one of the reasons why I chose this hotel. We arrived a couple hours early so we decided to see if we could get an early check in. The gentleman at the desk said he would check. He then informed me that he would put me on a list and call me when it was ready. We went on with our day and never received a phone call. We came back 20-30 mins after check in time. I went up to the desk to check in. The lady at the front informed me that they didn't have my room. I asked her what she meant, she said that they would have to give me another room. I booked a 2 queen beds with a balcony room. I told her I was confused and didn't understand how they didn't have the room I booked. She just kept telling me that it wasn't available. I told her that this was ridiculous and absolutely absurd. How could they not have a room I booked? I've never had this happen to me before ever!! Then she offered me a downgraded room. I told her, I would like a room with a balcony. She asked her manager if she could upgrade me and she said no we are not giving her that room. Then offered a king with a small balcony. I told her I would take it. By the way when I booked my room it was about $30-40 more than the king with the small balcony(room I got). Then the girl who was working beside her said she was taking the room they just offered me. After some back and forth they finally checked me in and gave me the room key. The room was clean and had great views. We were on the 12th floor. The balcony was really tiny. They smashed a small table and chair on it. It is big enough for one person maybe two if you remove the chair or table. The bathroom was okay. The water for the shower took forever to heat up. The day I was suppose to check out, I received an email with the bill at 3am. I checked it and noticed they charged me even more than what I booked the original room for. That morning, I didn't have time to talk to the front desk. I texted them on the number they had been texting me from my whole stay. No reply. Finally, hours later, I got a message from the front desk manager. She said that I got upgraded. Actually, I didn't, I got down graded. I went from 2 queens and a balcony to 1 king and a balcony. There was a $30-$40 different per night. When I booked it was suppose to be $224 and $234 a night for the upgraded room. They charged me $300 one night and $243 another night. This is no where near what I booked for and I booked a better room! She said she would drop the price and did, but she still didn't drop it to my original booking price. It should have been a lot cheaper. Especially, since they downgraded me and didn't give me the room I booked. The lack of customer service at this place is apparent. Truly, the manager who was there the first night, should have upgraded my room for not having my original room. You never down grade someone. Also, if you do, then at least apologize and make things right. Offer money off or a free breakfast. I wish I would have gotten her name. Due to this, I will stay at another hotel before going back here. If you're not going to treat your customer right there are plenty of places that will. read more

Hilton Long Beach - Lobby - Hotels Near Me - Long Beach, California

No one cleaned my room today even though I requested it. I actually wonder how well they cleaned it before I checked in since there was dirt in the bathtub and old soap bars. Not my first bad experience at Hilton Long Beach. I would have thought Hilton would have gotten better. Not worse. Oh well. My mistake for risking staying here again. read more

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First, we drive up to the Hilton and when we made the reservation, we said we have a big truck do you have parking. She said yes, in self parking but not valet. Ok. We pull into the front of the hotel and the man says, you can valet go straight to self parking. We go straight and now this guy says, oh you have to park down the street we don't have any parking for you. So that was fun, but it did get resolved by the first guy. Second, go to front desk and you have a guy that won't even look up. We get to the desk and the guy helping up was not pleasant at all! Third, we notice our room is ready on our app. A new guy at the front desk, oh just use your digital key. Get all our bags and into the elevator and the digital key doesn't work, back to the front desk. Lastly, the room could have been cleaner, surprised by things we found. There was a hair in the shower that wasn't mine. read more

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I stay here through work.. I think the rooms are good, clean. The view from my balcony facing the bridge and hotel room facing the water is beautiful although it is not immediately across from the water.. what I like about this place is there small snacks. When you check in they give you free water, Doritos and chocolate.. there is free juice shots in the morning, fruits and water bottles and sometimes even popcorn and small pastries. I never used the gym or pool but for Hilton quality, they are ok I think. Most staff are very friendly although I had a few bad encounters too. If you need anything they will usually address is and bring it to your room. Overall 4 star experience read more

Expected a lot more. Windows & curtains are so disgustingly dirty. It was 10pm & there was no parking in their tiny parking lot. Customer service sucked, 3 men at the front desks & I just stood there waiting for someone to pay me any mind. The shower drain wasn't working & neither was the mini fridge. I wouldn't want to stay here ever again. read more