If I could give 0 stars I would. We stayed to attend a wedding in Long Beach. I booked a Junior Suite through AAA. Upon arrival, we were given a King Room. I stayed behind with our baby as my wife went down to speak to the manager about the error. She was told by the Night Manager that booking through AAA was not a good idea, as they didn't communicate effectively with the hotel. After about 12 minutes of arguing(I was on the phone with her the whole time), they finally moved us to a larger room, after making clear out of the room first, as though we were trying to pull some sort of scam and keep both rooms. The next day, I spoke to Crystal, the guest services manager, about how they treated my wife, and she offered a 25% discount on one night, so I took it(spoiler, we didn't actually get it). We had breakfast in the room from their restaurant, where they charged extra for berries even though the menu mentions berries come with the French Toast. Lastly, upon waking up the next morning, our room was full of ants coming in from the balcony, crawling on myself, my wife, and our son. We spoke to the manager upon our checkout, and she mentioned that we shouldn't have eaten in the room, despite being a hotel that offers takeout and has garbage cans in the room. I understand hotels declined with COVID lockdowns, but this was ridiculous. Finally, they gave us the number for John Peas, the assistant general manager, and mentioned he'd be able to fix it. So far, I've left him two messages in 5 days and haven't heard back. read more

Hilton Long Beach - Ants in the bathroom - Hotels Near Me - Long Beach, California

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I would love to say nice things about this hotel but I can't. I am a Hilton regular and this hotel is NOT what I expect from a Hilton. The first day that we arrived for a conference in July my roommate and I were greeted by disgusting sheets and rudeness. Literally there was actual feces on our bedding and when someone finally responded they basically just brought new sheets and changed them. That was it. Some other members dealt with non-working air conditioners, lack of communication from staff/management, and the catering was NOT good. The food was gross and overpriced. The location was not horrible but the parking was confusing and lack of security was also concerning. Hopefully if others are thinking of having a conference here, they will think twice. read more

Disappointing place to stay. Significant delay to get a room. 1 1/2 hour past check in after being offered early check in. The windows are filthy so the view is impeded. Ate in the restaurant, but the French dip was not even warm and they never brought me the horseradish in spite of asking for extra. Nice people and rooms were clean, but otherwise way below what a Hilton should be. read more

I really like this Hilton! They are located within walking distance of many restaurants and right at the head of a great walking/running/biking trail that runs along the water. My room was large and clean and the bathroom looked like it had been recently renovated. Heads up - self-parking is about $20 per night and the parking garage is pretty tight. read more

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Very quiet hotel. Clean and the Christmas decorations are fun and enjoyable for kids. Breakfast is overpriced, would recommend going to many local spots within walking distance read more

THIS PLACE HAS ZERO CUSTOMER SERVICE AND STEALS!!! So i would give a ZERO STAR if i could of and im leaving REVIEWS on every platform until they do something besides giving us a free breakfast.1 month ago we plannes a family vacation in Long Beach well we got conformation for 2 CONNECTING ROOMS bcuz my mother in law is disabled and we had to keep an eye on her.I called 2 hours before i got to the hotel to make sure my rooms were ok one was ready the second needed cleaning still so we all packed into one room went to dinner came back as my mother in law waited for the phone call to open the 2nd room for her and when we went to ask after 2 hours of waiting they told us "Sorry we gave your room away!!"My mother in law stayed from dinner waiting and they could not give us joining rooms!!I was IRATE THEY OFFERED BREAKFAST!BREAKFAST??I asked "Let me talk to the manager."He was no where to be found after 3 calls looking for him!!They didn't wwnt to give us a Presidential Suite oh no that was asking for to much!!We will never use this scamming hotel again!!Yes im going to YELP NEXT and calling Business Bureau bcuz if she falls and we cant hear her we are suing!!Ohhh yeah we had to carry all our luggage to the next floor and got two separate rooms with a disabled person by her self!!One more PROBLEM AS THEY HAD US CARRY ALL OUR ITEMS BCUZ THERE WAS NO LUGGAGE CARRIER AVAILABLE WE LEFT MY WIFES SHOES INSIDE THE ROOM AND THEY TOLD US "We cant do anything until 2morrow!!"What if they steal the shoes??They didn't care THIS PLACE HAS ZERO CUSTOMER SERVICES!! read more

Worst Hilton I have ever stayed in! I'm Titanium Elite with Marriott and Gold with Hilton, I travel a lot for business and pleasure! My wife and I stayed here before leaving on a cruise. Was supposed to be convenient and a brand you'd think you could trust. First thing that happened was I went to breakfast at their restaurant. They push the buffet, which normally is fine. When I went up, there were several items that would not pass inspection by the health department, including cheese that had been out so long, it was hard, and meat products (sausage/bacon) that should have been hot but were cold, and brown sugar that was a solid block. I told the restaurant manager but in the 20 minutes I was there after this, it was not dealt with. Next we were taking the shuttle. We were told to wait outside in the area for the shuttle. We waiting as told and when the shuttle showed up, a bunch of people from inside the lobby rushed in and climbed in the van. We talked to the shuttle driver and he said "oh well" and removed our luggage that he had loaded from the van. I talked to a manager at the front desk and was told he'd take care of it, but never did anything. I've tried calling the hotel, but you have to wait 15-30 minutes on hold and hope they don't just disconnect you before answering. Left several messages for hotel manager but never get a call back. Not what you'd expect from this hotel chain. read more

Saw many bad reviews about this hotel, but had to give it a shot being a Hilton property. Don't believe all the negativity. Not sure what happened to all those people I read about, but this property exceeded all expectations. We booked a park and go package for our cruise and couldn't of been happier. From Stephen at the front desk, to Bobby in the restaurant, we were treated fabulously during our stay. Property was very clean, room was super comfortable. Great location for the port, and an easy free shuttle back and forth. Highly recommend. We will be staying here for our future cruises. read more

Hilton Long Beach - Lobby - Hotels Near Me - Long Beach, California

This was the first time staying at this Hilton location. I am a Hilton owner with places in Las Vegas, Myrtle Beach, Orlando, and Napa. It was not what I had expected. The room was not to my comfort. Bed was very hard to sleep on and more over bottled water for $6. WTF. As I am also a Gold member of Hilton, my upgrades and breakfast complimentary. That was not the case here. I will add that the bartender was awesome, which too my mind off the other misgivings of my stay. read more

I spent the night here before a cruise. Left my car in the parking lot for the cruise duration. There was a shuttle that took us to/from the cruise port. This was very easy and I'd do it again and again. read more

This experience was unlike any experience I'd had a Hilton. As someone who is a manager in customer service, this hotel really know what it means to stay out and provide a memorable customer experience. Hector checked us in and during the experience, he made it his mission to explain each amenity to us including the free shuttle and how to get in contact with the front desk when we need to be picked up. He was friendly, smiled, and even checked in with us from time to time during our stay to make sure we were taken care of. We ate at the restaurant many times, and our bartender Ki, was quick, efficient, and personable. He helped us with getting information about playing games including pool in the hotel lobby - honestly it felt like home. Christian the manager on duty made sure to check the area of free goodies, including keeping the popcorn area clean and offering my girlfriend and I some complimentary waters. He shows us in the lobby where we can get waters each time we feel thirsty. We had breakfast each morning and Jairo was our server each time. His service was consistent every day (four days we stayed) and he smiled and greeted us each morning - I can tell he really enjoys serving people. Anything we needed - he was quick to bring us our requested item. While we had breakfast, our house cleaner Grisleda cleaned our room each time consistently without fail. I mean all around this experience was just impeccable. From Jose (the driver for the shuttle), to Amber consistently managing the process of ensuring that we were enjoying ourselves, to learning about our floor manager Jesse, who had her contact information readily available near the elevators on our floor, to Patty serving us dinners many time and Sofia for being an impeccable host as Patty served us, I absolutely CAN NOT wait to be back! Huge Kudos for having Starbucks in the hotel! read more

!BED BUGS! DO NOT STAY HERE!! After two nights staying here, bed bugs were discovered in our room. While we were moved promptly to a better room, they refused to believe it was a bed big despite the photos and videos we filmed showing it was bed bugs. They claimed a team would go in to inspect the room to see if it was actually bed bugs (DESPITE OUR PHOTOS AND VIDEOS) and they stated they weren't bed bugs even though they were. Just goes to show that just because a place of pretty doesn't mean you should risk staying there. I absolutely loved the ladies that worked the front desk, they ere very sweet and it was not their fault that this happened but management is absolutely terrible and straight up doesn't believe you even if you have extensive evidence. I could see if we didn't have photos and videos because people lie all the time but we did have proof and we're still told it was a lie. DO NOT STAY HERE!! read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

This is only the second review I've ever left on Yelp, so that should tell you something about how bad this experience was. I arrived around 11pm local time after about 10 hours of travel. The front desk informed me that "someone had smoked in my room last night" and so they didn't have a room for me. Mind you, this was at 11pm, you'd think they could have sorted this out earlier in the day. I stood at the front desk for 20-30 minutes while they searched for an alternative room. The hotel manager finally performed some kind of override and they handed me a room key. Great, no hard feelings, all I wanted to do was get to my room and fall asleep. Imagine my shock when I got to my room and there was another guest already in there!!! The young lady was (understandably) freaked out, as anyone would have been. I left the room as quickly as possible, incredulous as to how the hotel manager could have made a mistake like that. I went back downstairs to the front desk, explained the situation, they didn't even apologize for the embarrassment they had just caused both guests. After another 20 minutes they put me in another room which mercifully didn't have any other guests in it. When I got to the new room the tv didn't work, because of course. I let the front desk know about it the next morning, and it took over 24 hours to fix. That was so far down on the list of problems that I almost didn't mention it in this review. Lastly, as I was packing up, I found this bug (picture attached) crawling on my bed. Fortunately it's not a bed bug, but just my two cents, it's 2019 and hotel rooms shouldn't have bugs in them. Maybe I'm old fashioned. TL;DR this is the worst hotel in Long Beach, possibly the United States, and I wouldn't let my worst enemy stay here. read more

Hilton Long Beach - Bug crawling on my bed - Hotels Near Me - Long Beach, California

Me and my family stayed here for a family vacation upon arrival it was busy, after finally getting checked in to seem to be like the most nastiest room they had the sheets were dirty like someone stood on the bed the bathroom door was very loud it was off the hinges to close the door we had to lift it up to close it in which it made a really loud noise. The window of our room was so dirty. The next day we woke up there was a cockroach in our room on the wall called downstairs to get help to get it out they said someone will be up ( NO ONE EVER CAME) then I went down to the front desk to let them know they said they will send someone up (NO ONE EVER CAME AGAIN!!) ended up getting it out myself! Spoke to STEVEN SCHOBER front office supervisor and a African American gentleman can't remember his name. States that he will get me a refund for the room and "upgrade" my room. When they "upgrade" the room it was nice and better but the beds were smaller. Horrible experience will never stay here again. NEVER GOT MY REFUND!! read more

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I wanted to really like this location but unfortunately that is not the case. The pics are deceiving in that the carpets are old and gross but these pics show only the updated rooms. Pros -good downtown location Easy Check In- Food Good At Breakfast had Good Variety, complimentary Arnold Palmer tea, water and fruit in lobby but the tea was not good Cons- Popcorn Ceiling, Gross Carpet, Water In Shower Doesn't Turn All The Way Off Hearing Water Trickle, room Temp Ok, Room Not Good Never Cold Or Hot Enough, Bedside Chargers Don't Work Good Barely Charges, Plug In Hangs Out, Touted Continental Breakfast But Not Actually Free, the fees start at $18/person. Horrible Parking- Tight Limited Parking for hotel Patrons But Endless Government Vehicles Parked Everywhere, Then When Reg Parking Full- Told To Park In Overflow Parking Area But Signs Everywhere Says Will Be Towed If Hotel Patrons Park There Also parking fee was $35/day, Room Service Fee A Scam, Added Gratuity 15% Of 6 Person Or More When Our Meal Was Not For 6 People, Only Like 3 Items Plus A Delivery Fee Plus Tax Plus Some other Weird Fee. Overall I think just some tweaks and it could be a nice place. read more

Only needed a place to stay for the night while visiting the convention center. The parking lot is very small and tight fit. The heater in the room did not work. Everything was tighty and good. read more

Just stayed here for 3 nights. It was a great hotel and located well. I wasn't using this hotel other than to get a good nights sleep and shower. Room was clean and bed was comfy. I saw the pool and it's only 3ft. deep. Barely any shade if that matters. The hotel bar and food was very nice. It was delicious and convenient and not too overly priced. Housekeeping was excellent but we always tip nightly so not sure if that helps make it extra good. I recommend this place if you need a basic hotel. read more

I would not recommend staying at the Hilton Long Beach right now and here is why . The customer service is amazing over the phone and in person John ,Poli and Karen are great !! However your room is a big part of your stay right ? Well housekeeping is acting as if they are protesting they are not doing there job at all ! I don't blame front desk because they communicate with housekeeping but they just don't do there job well . This hotel has a beautiful pool nice breakfast cafe great Starbucks staff but the room was a 1 star in cleaning . I Know that once they' can tighten with housekeeping this can be a 5 star hotel . I do want to add that this hotel is amazing overall beautiful place with lots of potential but like I mentioned your room is the main part of your stay read more

Loved our stay at the Long Beach Hilton. It was for one night, pre cruise and we got a 2 queen room on the 8th floor - 833. Check in staff was friendly and efficient and had us on our way to our room in no time. The room appeared to have been recently redone and was clean and of average size. Beds were comfortable and it was a quiet atmosphere - we all slept well. We ventured down to the waterfront and it was easy to walk from the hotel - safe and not too far. In the evening we enjoyed a drink in the hotel bar and watched a football game. In the morning, checkout was once again quick and we were wisked away by the shuttle to the cruise port in a timely fashion. Overall a great stay - would look to this hotel again if we are ever in the area! read more

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Huge Country Concert Weekend and the Hilton was completely unprepared. Room not ready for 4:00 check in. No idea when it would be ready. The GM was apparently hiding in the back as there were son many upset guests. The restaurant closed at 10:00 right when guests were coming from Concert. There had to be 100 or more door dash deliveries in lobby. Restaurant manger refused to even serve cocktails, water, or soft drinks. Its gets better. In the AM, the bartender acted as if it was an inconvenience to even make drinks or serve us. Then, after all the complaints, the maid service was knocking on doors at 10:30 (before checkout) trying to have people get out of their rooms. At least on our 4th floor. This was a complete failure on behalf of management to put their employees in the middle of a firestorm with ZERO options to help out upset and angry guests. Hilton should pull the flag! Lastly, please clean the windows. They were disgustingly dirty. Never again! read more

Stayed here this past week for a work event and I have mixed feelings. While this hotel is located in the upscale part of Long Beach, it appears only basic cosmetic upgrades have been done over the years. The escalator down from the conference area wasn't working the entire time I was there and the elevator was super temperamental. I was excited they served Starbucks coffee in the lobby though and definitely took advantage of it. I'm always picky about the bathroom in my hotel and I was super disappointed. My shower had the leftover soap bar from the past guest still in it and they don't provide shower gel. The outlet on the side of the mirror was cracked and I was worried I would get shocked when I plugged in my hair straightener. I ordered room service and although I wasn't shocked at the typical high prices, I was shocked at the small portion sizes they brought in. I also asked for a pitcher of water and they brought me one cup. A Voss water bottle was $6 and I left not a single drop to get my money's worth. Parking is atrocious. Valet was $32 and it was hard to snag an attendant at drop-off and pick-up. Self-parking was not free and their lot was not big enough to accommodate the group my company brought in. So what did I like? The bathroom in the lobby came in clutch for me and were fairly modern and super clean. The ladies working the front desk were super friendly and answered all of the questions I had. And lastly, the food served for breakfast and lunch at my work function was super delicious! It's probably the best hotel convention center food that I've ever had. And the set-up they did to display the food was classy as well. Thumbs up to their catering department! read more

I did a resort pass visit. They have drinks with the waiter stay in the kiosk instead of going around and asking if you want anything, you have to shout for them. The food was excellent, but there are no lounge chairs either so I felt. read more

Second time visiting. First was late 2020 and current is mid 2022. Some things different and others are the same. Pros: spacious room, awesome people working the joint from counter to anyone with a badge, food was great from buffet to menu items, rooftop pool open now, water pressure amazing, power outlets and USB connectors, gold members get a $18 credit for breakfast, pool is above the main entrance with a beautiful set up, close to night life and restaurants within walking distance. CONS: every vent was dirty both times (to include ever horizontal surface higher than 6'), microwave only down by check-in, elevator requires key card to operate and gave up after ten minutes and walked down 10 flights to get to the lobby to fix, breakfast buffet is 24, WiFi doesn't have a password (matters for secure connections w&w/o VPN), bring a fan if your spouse has also trained how you sleep, elevator require key card to operate, knob for bathroom lock on recent visit broken but was alone so didn't effect occupants, view on harbor isn't ideal but something. Overall not a bad place but others offer better views and closer depending on what you are in the area for. All I can say is the only reason why I'm writing this review is that one had restrictions and the most current didn't. I would have looked at different locations if it wasn't work related or getting some of Hilton honors points. Gold members look elsewhere. read more

Hilton Long Beach - Hotels Near Me - Long Beach, California

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Worst experience ever, my family have been loyal customers for 20+ years and have gotten many points for being loyal, and out of the 250 emails they send a day we missed one and our points were gone. We talked to the supervisor and she tried to charge us to get 20% o our points back.Very disappointed, probably not going back ever. read more

Waste of money. Booked a suite the night of the hurricane. I'm a gold honors member and the front desk was clueless. The charge for the room was 450. Ridiculous. The power went out at my home so needed a place to stay. Don't go. The property is a run down version of a red roof inn. Will never return Chris D read more

Another incredible stay at Hilton Long Beach!!! Wow- the service here is unmatched!! My honey and I met here Oct 2019 for our first date which was absolutely perfect and incredible in so many ways! We fell In love at brunch!! Hats off to the Chef. Fast forward Valentines 2021- we're officially engaged!!!! To my surprise my honey Reserved a room here to surprise me but WE were the ones surprised!! At check in we shared our incredible love story and Hilton stay with Reservation Agent, Monica- we couldn't stop going on about how Hilton Long Beach created such a loving environment for us. As we're heading to our bellhop - Monica runs out to exchange our room key and says "this is a gift from us to you. Congrats on your engagement." Grateful for whatever "this" was we proceeded THEN Monica comes back with a bottle Of Champagne for us and says "thank you for sharing your beautiful story with us. My manager and I want to celebrate you and show our gratitude for coming back to the Hilton!" By this time our hearts are full!! Exploding with love and happiness. We get to the 15th floor and realize we've been gifted a friggin suite!!! Overlooking the city, the bridge, all of it!!! So here we are celebrating our engagement at the fabulous Long Beach Hilton (where we first met), in a beautiful suite, with champagne... on Valentine's Day!! Wow - could it get any sweeter?!! Thank you Monica!! Thank you Management!! You'll forever be our love story and hotel of choice for all travel needs. Wow!! What a beautiful blessing this has been! read more

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The front desk took WAY too long to get through the line just to check in. The guy with the Milli Vanilli dreads was horrible. He had the nerve to get an attitude when he was called out on allowing someone to cut the long check in line. Very unprofessional. Everyone else was great but he needs to have another customer service class because he forgot all the training he had when he got there. Hours later he had the same stank attitude. I WILL NEVER GO BACK just because of him. read more

Our Housekeeper was good that's about it. The Breakfast was terrible but our server was great. 24 dollars for a continental breakfast and it was gross. Some of the Elevators didn't have lights so they put big flashlights in the corners. The room had a big oil spot that was very noticeable. It was so noisy from traffic, they need to update the whole place. I wouldn't stay here again. The Bar was ok. read more

Worse HILTON ever. They list room service yet nobody answers to place an order and the goofy tv QR code doesn't even work as advertised. If you go to the front desk they tell you to call the number. ? Then I call the "front desk" whom should be knowledgeable in where they work...she tells me she really doesnt know how that works because its a different department- she's at the front desk. ? Oh my goodness. This cannot be a Hilton! Paris Hilton stop doing commercials for your family business and get the business in order. read more

This hotel is a little bit on the older side. When we came to visit, the hotel lobby entrance was on the backside of the building and the lobby was under construction. The front desk staff was friendly and helpful. They offer free courtesy shuttle to downtown and to the pier. The shuttle guy was super nice and let us make an extra stop on the way back. The dispatcher, however, sent him to the wrong restaurant to pick us up so we had to call twice and wait over a half hour, but it wasn't the drivers fault. Overall the room was clean and comfortable, it's just what you would come to expect from a Hilton. The room had a nice view of Long Beach. Our room had two beds, desk, flat screen tv with hdmi ports, and a small fridge. The hotel wifi was good and I was able to access all that I needed to satisfy my tech needs. The breakfast was above average for a hotel buffet. I needed to bring it up to my room, so they gave me to go containers and they were very very helpful. They charge for parking here, but we didn't bring a car, so luckily I didn't have to incur that expense. read more

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Nice and comfortable hotel. Very convenient to Downtown LB. I love staying here because the customer service is always amazing. The views are breathtaking read more

Nice hotel and well located near the waterfront in Long Beach. It was a deal for us as we were catching the Catalina express out to Catalina island. We had a simple two bedroom. But everything was clean and comfortable and I would definitely go back. Found a great deal on priceline. read more

We Should have canceled our reservations after reading the reviews...It needs a lot of work, the rooms don't feel or smell clean. Very disappointed... read more

I am so glad we selected this hotel instead of Hotel Maya (who has horrible reviews). Upon checking in, John was friendly, accommodating and above all else, genuine. He had an upbeat attitude. He checked us in and answered the questions we had. He explained how to access the elevator with our key. As we walked away, I heard help the next guest with the same upbeat customer service that I had just received. It is so refreshing to get this type of quality service now a days. Please thank John in our behalf. The hotel not only looks clean, it feels and smells clean. During this pandemic, it is honestly great to know this. Signs are posted about social distancing and wearing masks. The few things I would recommend is: 1) The parking structure is closed but we did not know that so we drove around a few times trying to figure it out. 2) I understand that with COVID a few things are closed in the hotel but you website doesn't say that and I asked someone else if your coffee shop ( not John) if it was open and they said no. Later, from thew view of the pool, I notice food was being served there. I wish the front desk would have mentioned that when I asked about the coffee shop (the one inside the hotel) Other than that, I would come back and highly recommend this hotel. read more

I ended up staying here before a cruise out of San Pedro, CA. It wasn't my original plan. I made a dumb mistake and had to choose another hotel. I choose this one because I was curious to check it out, the close proximity to the aquarium, and to get some extra HHonors points. I liked the hotel. I slept well. Very comfortable room. Had a nice view on the 12th floor. Good shower. I was close enough to the aquarium to walk there. I also walked to the Harbor Village. Plenty of places to eat close by. I only dealt with the counter at check in and they're friendly. Didn't interact with any other staff members. I didn't eat here. It is pricey. I'm sure I'll stay again but I plan on using HHonors points. read more

I really like this hotel and especially the gym and breakfast buffet style. Rooms are nice and if you're lucky, you can use the pool (3ft deep only) and jacuzzi - both heated. BUT slacking on detailed service. See the picture of the blanket I used in my room - even notified, not replaced so slept with a nasty blanket all week. On Sunday May 7, this occurred: entertaining but honestly unacceptable: there was a pop up party/video shoot?? And it involved nude and provocative actions in the hot tub as well as excessive smoking of marijuana (we smelled it on the 12th floor). I'm all fun and games but not when this goes on for hours into the late night and the staff does not do anything even after asking the front desk what is going on. It was fun at first but 3h later I was watching a live porn and that's just not ok. read more

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Horrible experience, took a long flight from New York and had to wait 2 hours longer then expected because the room wasnt ready. After taking a 4 hour nap, i took a possible 35-minute walk to come back to the manager and a couple of staff members rumaging through my belongings and money I left on the dresser went missing. When we asked the manager what was going on he said someone smelled smoke, nobody was smoking in the room. What warrants you to look through my belongings and take money from guests? The only thing all the managers said was that "unfortunately there is nothing we can do, this is our policy" this is not right at all! Never will i stay at another Hilton again and I will be sure to spread the word about this! read more

I travel quite a bit for work and stay almost exclusively with Hilton. This was bar far the dirtiest most run down Hilton I have stayed in. When I walked into my room I could have sworn I was in a motel 6. Heck they even had the same cheesy brown motel 6 style blankets on the bed. The bathroom was covered in random hairs, and the fixtures in the bathroom were covered in rust. Definitely not what I would expect from a Hilton property. Photos on hiltons website show a hot tub but it has since been removed. On the plus side the desk staff was friendly and easy to deal with, The bar had good drinks and the room service was actually pretty good for once. Unless they renovate these rooms I will not stay here again. read more

I stayed three nights here at the Hilton Long Beach. From check-in to check out the staff were all wonderful. My room was clean and comfortable, everything you'd expect from a Hilton. I loved having the outlet next to the bed on the night stand, super helpful! Their buffet breakfast has a great assortment of items so you can start your day off with a well balanced meal. They also offer a hotel shuttle that will drop you off and pick you up at your leisure around town. If you eat or have a drink at the bar, the staff there are all very attentive. The margarita and the calamari were delicious! Overall a terrific hotel with great workers, I'd stay here again in a heart beat! read more

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Be advised - This was absolutely the worst experience I have ever had in a hotel - I arrived at 8Pm with reservation and room was not ready - I waited and waited and then no rate information was provided for the room - the restaurant closed early the night arrived so no dinner - the staff did not advise me that guests had to ask for room service so that was missed for the first few days - I was stuck in one of their elevators on one day and that elevator was not put out of service - when I went to check out the charge was $1000 higher than the rate I had reserved under and the hotel informed me that I had to prove the rate - I asked for the manager and the manager was not made available - staff seemed to think this was all very funny, trying to gouge a customer on a room rate - I did finally talk to the manager and it was obvious that the manager didn't care to care of their customers- I had to go through my credit card company to make the hotel adjust the rate but not enough - terrible hotel to avoid! read more