They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

As we all know, there are some things where it is worth a little more money if it ends up saving us…read moretime, because time is such a precious resource. I don't mind paying for services like house cleaning, lawn maintenance, etc, because the hours saved can be used for experiences, so I was excited to try this service on the hope that it would buy me valuable time in my day, but unfortunately my personal experience was that it ended up wasting more time than it saved, resulting in a total fail as this service was neither convenient nor time saving. I leveraged this service multiple times and on multiple occasions issues arose, whether it be a missed delivery date, even though the date was confirmed in writing and via the app, getting my clothes back with cleaning fluid stains or adding specific notes about needing stains on clothes to be treated and getting those clothes returned with the same stains on them, which in my opinion, tells me they completely ignored or didn't care about the notes they confirmed in writing prior to pickup, which aligns with my view that the customer service is mediocre at best and apathetic at worse. Whenever problems arose I would eventually hear back from customer service (with no sense of urgency on their part) and the dance would begin back and forth (wasting more of my time) before ultimately given a "credit" and then having to take more time to have the clothes re-serviced to fix the issue caused by their company in the first place. The whole point of my using this service was the hope of saving time, but in the end, I would have been better served in my opinion by going to any basic mid-level brick and mortar dry cleaner, even if it meant having to sit in traffic on 77 and 485, as the time spent sitting in traffic would still have been less than the time I wasted dealing with the multiple issues from this "service" that was neither convenient or time-saving in the end. Even after giving them multiple chances, I will cut my losses and go back to the mediocre hit or miss brick and mortar dry cleaning scene here in Charlotte, leaving my remaining credits to eventually fade away on the island of irrelevancy with all the other businesses that had a solid concept but poor service and execution in the end. If it sounds too good to be true...

My husband and I recently had a wedding to attend and lately, everything is last minute! Ordered…read morethings late. From the suit to my outfit as well. Which meant getting the alterations done last minute. Big Bridge to the rescue! His pants were hemmed in a DAY with an added cuff, and my jumpsuit was taken in on the sides to fit like a glove. Pressed and looking sharp for the wedding, we were dressed to impress!

I've been relying on Big Bridge for about 8 years and I've never had an issue. Always timely and no…read moreissue with any of my items.

My jumper was returned to me damaged- strap ripped off. This has never happened with any other…read morecleaning service (and I send this jumper to the cleaners often), but still, I understand that sometimes things happen. When I emailed them about it, though, they did not reply at all. I even sent a follow-up email, in case the first email was just missed. No reply. That to me is where the very poor customer service came into play. Not only did they damage my clothing, but they don't want to acknowledge it, take responsibility, or even respond to my email!! Why would I EVER use them again?

Quick and easy with drive thru pick up and drop off. Done in a day and pricing was typical. Did a…read moregreat job on my husband's suit.

Excellent service and no issues whatsoever. Cost of dry cleaning has gone up everywhere so can't…read moreblame TLC. Friendly owner and son.

DO NOT use TLC Cleaners. They are deceptive, rude, and the owner is nasty. I brought in a sofa…read morecover and cushion covers into TLC as they are an "organic" cleaner, no chemicals or fragrances. This is extremely important to me. I was quoted by a young gal working there that it would be approximately $92, but it may be more. And yes, no fragrances or chemicals. I said okay, if it's much more, will they call me, as the couch is not worth all that much money. She said they would. I never got a call and went to pick up my cover and cushions a week later. Upon pickup, I was charged $180. I asked to speak to the owner, and the owner's son was available. He apologized and admitted they should have called me, but that was it! I asked for a minimum of a 20% discount, which was still not enough due to their error in customer service, and was told he could not do that. I then waited for his father, the owner, to come back. This man was rude and disrespectful. He proceeded to YELL at me how much a cleaning like this costs. He would not make any concessions. He walked away from me, and I continued to talk with the son, who kept his composure. The father then came RAGING from the back, saying 20% off and get out in a very threatening manner. I paid $144 and left as I was so upset at the encounter. To top it all off, when I got home and unzipped the bag, the cover and cushion covers were in, they were FULL of Fragrance. I am now in the process of rewashing everything! DO NOT USE TLC for many reasons!

I've never had anything but excellent, timely and valuable experience from this spot. Check your…read moreticket for pickup times but they aren't a rip off and have done great work for me.

Very reliable service provider. Great service and wonderful at following directions for unique…read moreclothing. Check your ticket for pickup times as they seem to stick to their schedule. They always treat my clothing well. I've never had any problems.

Worst dry cleaning experience ever. Do not go here if you value your clothes! Not only did they not…read moreremove the stains but the clothes had additional discoloration. There's a chemically processed smell as well. My biggest complaint is that they did not offer an apology or make any attempt to make amends when I noticed. Just a flippant, "we tried". I expected for them to at least let me know what happened, but instead I had to examine the clothes and figure it out for myself. Extremely poor customer service and low quality product.

I have been with this store as a customer for 3 years and their service and their quality is…read moreunmatched. I used to go to HO cleaner across the street and i changed to preferred for good.

Tide Cleaners bought out Elite Cleaners in Morrocroft at 3904 Colony Road in Charlotte, NC. I…read moreneeded my electric mattress pad washed, made a hard copy of the washing instructions in several languages, and brought it to the store. At first they were reluctant, but I encouraged them and they finally agreed. The next day I get a phone call saying they had decided not to clean it, as they were afraid they were going to "mess it up" in which case they would have to pay for it. Washing instructions were printed on the item for a reason, and if followed properly it should be okay. Perhaps they need to find some employees who won't "mess things up". I found another cleaner who agreed to wash it, and it turned out fine! No problem!

Tide bought out Elite cleaners which I had been using for years. I dropped off a down comforter and…read morea few shirts to be cleaned - beware, they all came back smelling of Tide detergent. The smell of the comforter was so strong that I had to put it outside until I had time to run it over to a new dry cleaner and the shirts also had to be redone. if you like that smell you will be fine, but not everyone likes that scent.