After multiple instances of my clothes being ruined, it's time to write a review. The owners are kind without a doubt, however, after picking up clothes yet again and not being able to wear them again, it is frustrating, especially when you consider the cost that you paid for it. The most recent pick up, my shirt shrank considerably. I've had other instances where stains (almost bleach like) on 2 pick ups that ruined the clothes. Another instance I was charged around $60+ for a coat that had stains they said they'd removed, they were unable to remove them. Given the multiple mishaps, I will look for another place to have my clothes dry cleaned. At this point it became unacceptable. read more

DO NOT GO HERE!!!!!!! (Broken item, tried to upcharge from original price for service, tried to charge for repair) Star Cleaners broke a button on my coat. I went back in once I realized this, the coat still having the dry cleaning tag on it with my info/order and their company hanger, and the lady said it was going to cost me money to have it repaired. She referenced company policy, so I asked where company policy was stated or displayed regarding this matter and she said "it is common sense." She then stated she "could not trust" me because I did not have history with them. Furthermore, when I first picked up this coat along with the two other sweaters, she tried to up charge me from the initially agreed upon cost to have the three items laundered. She then reverted back to the originally agreed upon price and apologized stating there was a confusion. The sweaters were returned stretched and loose fitting and the button on my coat was broken. Absolutely terrible business practice on multiple different levels. HIGHLY RECOMMEND - Saber Cleaners & Alterations. Lastly, this is the first Yelp review I have ever made so it should go to show that I took the time out of my day to hopefully WARN anyone of what to expect. Saber cleaners is my new go-to and they are fantastic, the guy has been in the business over 25 years. read more

Star Cleaners & Laundry - Broken Button - Laundry Services Near Me - Charlotte, North Carolina

See all

Have been coming here for years and have never had a bad experience! Owner is very polite and nice and cares about the work. People really only leave negative reviews from one bad experience but never any for the positive experiences. Good business read more

I cannot fathom how this place is still running business. From their unprofessionalism to not having a system in place when items are lost on their behalf, this place needs to be SHUT DOWN. They lost one of my most precious Montclair coats! When I asked them about their Insurance policy that they haven't placed for items that are lost, they said that they got rid of their insurance because the business isn't doing well. This comes as NO surprise considering how they are running the business. I will be filing a small claims immediately. I regret not reading these other comments first read more

Amazing customer service! The tailoring work is impeccable, my items are back to looking brand new.

currently the store is being run by Conrad and Monica. They took over the business when Grace left. They're very nice people. They will take care of your clothes. They will help you to the best of their ability. I would trust them with my stuff. This is the quality family business that will do right by you. read more

Dry cleaners are hard to come by in Southend. The general population of the area is not your dry cleaning crowd. Most work from home or in a casual environment. The need for a pressed suit, dress shirt or blouse isn't high. Star Cleaners doesn't have to be nice, they just have to be open. But thankfully, they're nice people. Pricing is incomparable due to a lack of competition, so they're setting the trend there. Their quality of work is good. I've never had a bad experience and I've used them several times for items ranging from table cloths to blazers. And parking is pretty decent too. They don't have to be good... read more

I walked in to have a couple shirts altered. As soon as I mentioned I need alterations the man seemed disappointed and bothered. I put the shirt on that needed altered and the first thing he said was this will be very expensive. I could immediately tell this was not the place to go for alterations. I told him Nevermind, I would go somewhere else. He started to argue with me about the price and I am fully aware that alterations aren't cheap but I would be taking my business somewhere else. I've had dry cleaning here before but won't be back. Weird experience. read more

I took a dress here to have dry cleaned. I thought the price was high ($18) but they did a good job. They offer complimentary bottled water in a refrigerator next to the cash register. They also do alterations. I dropped off on a Saturday and they said it would be ready on Thursday after 5pm. That is a longer turnaround time than I'm used to so if I find someplace faster I'll probably switch. It's located in the Harris Teeter shopping center on S Blvd so parking can be tough depending on time of day. There are 3 "15 minute parking" spots right in front of Star Cleaners so that is helpful when you just need to pop in really quick. read more

See all

Great place to get your dresses dry cleaned! Always nice and professional! Definitely would recommend!

$300 for 5 pieces of clothing alterations, and yeah def not going back. I am sure they are ok for dry cleaning.

I always enjoy using Star Cleaners. The owners are super nice and are dedicated and diligent while preparing my clothes. They are on time and the quality is there every time. I would definitely recommend to anybody needing a cleaning service. read more

I decided to give this business a chance despite hearing negative reviews from friends and colleagues. The first drop I did was fine so I dropped off a Tux 10 days before a wedding. Unfortunately, the Tuxedo shirt came back without any buttons. I'm not sure what happened in the cleaning process but I've had the shirt cleaned at other establishments with no issues. I was blamed for not telling the desk it was a special shirt (despite the receipt saying "1 Tux Shirt") and given a $4 discount while still being charged $20 for the cleaning. Safe to say, I will not be returning and recommend anyone that has more specialty cleaning needs go somewhere else. read more

I brought a pair of pants to be shortened. I wanted a straight cut/raw hem - no sewing even required! They had completed this on another pair of jeans in the past (however, at the wrong length), but when I brought them in they first LOST them for 2+ weeks then told me "that will look ugly" and would not cut the bottoms with a raw hem! When they couldn't locate the item, they told me they would not be giving a full refund even though I had the receipt and had never worn the item (obviously because they were too long!). Very frustrating to work with, poor communication and dry cleaning is expensive. Will never babe returning. read more

Came in wearing a small women's puffer coat, ask the owner what he would charge me for this coat? He said, $20. Roll forward, I bring the puffer jacket in, he says, oh it's an European brand? I will need to charge you more. Are you kidding me?! This guy is an argumentative asshole. Left, and will never be back. read more

Great experience! This is my #1 cleaners. They ensure their regulars are valued! I've told all of my friends, and they've become regulars.

Great customer service and quality. The more you bring the better the price. I usually have 18 articles of clothing and my bill is usually under $40. It's my go to for business shirts. Wash and press is usually under $2. Make sure you specify the amount of starch your want. As another rater said, the default is no starch. They don't only do clothing. My dog felt that my couch needed to be puked on. Star Cleaners were able to get those delightful chunks out of the couch along with the plethora of dog hair. The nice little ol' lady that owns the place is super awesome and very welcoming. The turn around time is good as well. I would say my clothes are usually ready within 2 days. If you need it quicker and you ask nicely they might be able to get it to you sooner. The location is super convenient to anybody residing in the South End and the value is pretty much unmatched. Trust me, I've checked prices in other neighborhoods. So if you want to look your professional best or your lack the ironing skills taught in catholic school, Star Cleaners & Laundry is your place. read more

I've been using Star for almost 5 years. The lady who owns the store is super nice. Their prices are very reasonable and they have never lost or ruined anything if mine. I would also trust her to alter items but have not specifically used them for this service. read more

I was in a wedding last weekend and basically ruined the bottom of my bridesmaid dress (mixture of mud since it rained as well as dirty bar floor since some of us went out after). I took a chance on this place since I have never needed anything dry cleaned as long as I have lived in Charlotte. The woman who helped me was so kind- although she was surprised at how bad my dress looked. She told me to give her until Friday after 5 pm (I dropped it off on a Monday) which was fine because I didn't need the dress immediately anyway. When I picked the dress up, it looked great! And I didn't spend an arm and a leg to have it cleaned. Amazing service. I will definitely come back if I need anything else. read more

Star Cleaners & Laundry - After! - Laundry Services Near Me - Charlotte, North Carolina

See all

Star Cleaners was able to turnaround my husband's dress shirt within 24hrs. The shirt looked brand new when we picked it up. They were so accommodating, this is our new go-to dry cleaner. Just bring cash if you have a small job order. read more

The owner, Mrs. Kim is not a tailor, do not give her your clothes to work on them. She doesn't know how to take measurements, and she opened a hole in my shirt with her scissors. This is the worse experience of customer service I have had, she refused to reimburse me for the tailoring job. Their prices are low but sometimes they don't do a good cleaning job on white shirts. I don't think they use adequate detergent. read more

They lost one of my suit jackets and refuse to look for it. Instead of being helpful, they started screaming at me! The prices are outrageously high and they are insanely slow - one full week for jacket!! Unreal. read more

Be ware. Had a pair of jeans alter here and it's was pretty bad. I'm just warning you.

My mother and I have been coming to this place for over 8 years and I decided to have my basically new curtains cleaned. After picking them up I noticed the curtains were damaged on the inside layer, after going back to request a refund for the curtains and after a long time insisting, the owner agreed on refunding the dry clean fee and 50% of the price of the curtains. She refused to give me back MY damaged curtains that she originally kept because they were going to try to "fix" them, she told me it was policy to keep the curtains for a year before giving back to customer. There is no sign anywhere saying this and she was unable to provide any proof of this policy. After ignoring me for a few minutes she then stated if I gave her the money back that she partially refunded I could have the damaged curtains back next week. I understand mistakes happen but they should be fully responsible for the damages and allow the customer to keep the curtains I PAID FOR. read more

Star Cleaners & Laundry - Laundry Services Near Me - Charlotte, North Carolina

See all

Dropped company monogrammed work shirts needed for a out if town conference for pick up Wednesday after 5pm. They were not there Wednesday, had been delivered to another store, so my husband had to go without his company shirts. No apologies and no discount for poor service. We have been using them regularly, but will not be back. read more

I love this place! The woman is so friendly, kind, and cute. My clothes always look good and it's very reasonably priced. She also offers me a bottle of water each time when I go to leave and I always have a wonderful experience. I will continue bringing my clothes here! read more

Being an adult (by society's standards) means that you have a never ending list of things you need to do... And let's face it, chores suck.. Dealing with piles of dirty clothes really sucks. Let Grace at Star Cleaners & Laundry make it suck a little less. She is very attentive, polite and friendly. Always smiling and genuinely grateful to serve you. I've never had an issue with items not being ready for pickup by promised time or missing items (common problems at other cleaners). She's been known to fix/replace buttons on shirts at no charge. The prices are on par, if not a bit less than other spots. Super convenient location (same shopping plaza as Healthy Home Market) with plenty of parking. read more

This was my first time using this dry cleaner/wash & fold....I dropped off laundry along with pants that needed minor alterations and dry cleaning. Dropped off on Monday and according to my laundry ticket my items would be ready on Wednesday. When I arrived on Wednesday at 6:10pm NONE OF THE ITEMS WERE READY!!! read more

Holy expletive cheap prices. I dropped off two suits, 16 shirts and two pairs of pants and it was $42. Yeah that 125 off of my bill back in Cali, The clothes are clean and ready on time. What more can I ask for? read more

First few times I went here things were great. Decent prices and good turn around time. Last few have me searching for a new seamstress. Two different occasions I went to pick up items when she said they would be ready-and they weren't. (Her husband was having some health issues at the time, so of course I was giving grace but just tell me a few days extra if that's what it was going to take. I never gave a deadline for these either. Nobody's got time to be on South Blvd after work esp with all the construction.) I had her itemize the receipt for work this time and the prices didn't even make sense. $35 to raise the hem of a dress 1"?? The last straw was today. I tried my dress on that I needed taken in, so she starts safety pinning and then asks me if I'm in a hurry bc she needs to count something with her husband..Mind you the AC was completely turned off, the door was open, and I was literally sweating after 5 minutes of being in the store. I tell her yes I'm on my way to a workout class and I'm HOT. She turns she air on (So it wasn't broken-they clearly just dgaf about customers) and doesn't say much so I took my dress and my business elsewhere. read more

I have taken clothes to Star Cleaners a handful of times now. Although Star Cleaners is a little pricey they do a good job and I have not run into any issues. The owner super nice and makes me smile every time I stop in. They also offer complementary bottled water. read more

Lost 2 of my shirts. There are lots of other nearby cleaners that have better accountability of their customers' inventory.

Greatest dry cleaner in Charlotte! Ms. Grace is always polite and friendly. My clothes have always been treated with care and the service this cleaners provides is way above average. Clothes are always neat and organized. Perfect amount of starch on the button downs as well. Make no doubt about it- Star Cleaners rocks!! read more

After reading the good reviews here I decided to give this place a shot since it's close to home. HUGE MISTAKE. I dropped off a suit on Thursday that I needed for a Tuesday interview - promised to have it ready Monday. Went Monday and it wasn't there...told me to come back Tuesday morning on the way to my interview. Not good. Luckily when I came back Tuesday it was there...BUT it was not pressed at all. Honestly it looked more wrinkled then when I took it in. So disappointed. Not to mention it was $15 for just a press, not even cleaned. I really can't believe they returned it worse than when I brought it. Never again. read more

This is the sweetest lady! She always greets me and remembers my name and I've never had any issues with my clothes. Reasonably priced too!

WORST EXPERIENCE! DON'T EVER GO HERE! I have been here before and always thought they did a fine job, it was cheap and close to home. About 4 weeks ago, i went to pick up my dry cleaning. I immediately noticed my white silk top had multiple stains all over it and brought it to the lady's attention. From the looks of it, it was ruined. The top now had an off white tint and had at least 5-6 stains throughout that looked like ink pen stains, but the lady said to leave it with them for another week and she would fix it. Week goes by and i'm told she needs yet another week. I ask, do you think it's actually fixable and she assures me it is. Finally, today she informs me it's not repairable and that all she can give me is $40. I explain the tops $175 and i want to be reimbursed for the full amount ( offered to show verification of similar tops by the designer to confirm the price point). She keeps saying $40 is all she can do and ignores me when i ask to speak with a manager or if there was a number i could call. At this point I ask to at least see the shirt and have it returned to me and she informs me she will not give it back nor will she even give me the $40 refund and she turns her back on me and ignores me. At no point did i raise my voice, curse, or do anything to deserve this treatment. I continue to ask to at least have my shirt returned to me and the minimum refund she claims she can offer of $40 and she ignores me and keeps her back to me. At this point i call the police station and explain the situation to them and ask her one last time if she will at least give me my shirt and $40. She still ignores me so i had to have a police officer come to assist. Once the police office shows up( and i feel so silly calling them for such an absurd thing but I was at a loss as to what i should do and they were very understanding and quite shocked at the situation) she finally informs him after he questions her for 10 minutes that the shirt is in fact lost and that's why she can't even return it to me. Then after another 10 minutes of discussion she finally hands over $40 and explains she's doing me a favor because she's not even making me pay for the dry cleaning of the other items i picked up ( Did she really expect me to still pay for those?) . The whole ordeal took 1.5 hrs and was the worst customer service i have ever received in my life. The police office informed me i should report them to the BBB which i will certainly be doing. Spend the little bit of extra money and go somewhere else. read more

I took a brand new $98 shirt from j crew right out of package here to be pressed. They lost my shirt and kept putting me off about it. Refused to reimberse me a long time customer. They pretend not to speak english. Worst customer service. Would not recommend!!!! read more

I agree with someone else who reviewed this dry cleaners. Grace is a real sweetheart. She takes personal pride in the work. I can't recommend more! read more

Grace is a sweet lady. We just switched to this dry cleaners and they seem great and reasonably priced.

Best service around. Nicest people. I left my credit card in my pocket once and the owner called me. Wouldn't go anywhere else