Went to have a painting framed, that I've had since the 90's. It was done by a family member and I am quite fond of it. A pretty good reproduction of an original Gauguin that happens to be in a nearby Pasadena art museum. Well, we paid a visit to Hobby Lobby, as we were picking up some things from nearby Whole Foods. The store occupies Sear's old location on Foothill. It's a huge place and designed to get you to walk around for things as signage isn't plentiful or helpful. Shelves are high so unless you are very tall you need to search around, guess they took that cue from Costco, it works if you aren't in a hurry. We were happy to find they had a framing department and also a fabric area, which, since the sad closing of JoAnne's, I was glad to see for the ghost of my mother who enjoyed sewing. I'm focusing on the Framing department and the friendly efficient gentleman in charge of that department, his name is Theo. He was helpful and friendly from the start. Their framing prices are posted as 50% off, which sounded great, but I guess the original prices need to be considered before seeing this as a good deal. Well, we checked on one style which had always been our original style we felt appropriate for this art work. We visited Tahiti a couple of years ago and and saw some Gaugain copies framed in a similar style, it works very well, so we inquired as to cost and estimated the size as we didn't have the painting with us. It was very reasonable compared to the frame shops we have checked over the decades, yes, decades! It was a very fair price, not knowing the quality of the work was something to consider, but Theo was very efficient and knew his products and was very meticulous. We could tell we were in very good hands. We were quoted, less the 50%, a little under $100 before tax. A very fair price. We were given a "finish by date", and 5 days before that date I gave a call to check on status, I was told it would be done in a couple of days. I was surprised and happy to receive a message later that day from Theo that our framing job was finished and available for pick up. We got over there that evening and Though Theo was gone then, a nice young lady got our finished product for us. It looked very nice. She walked us and the painting up to the lone cashier, as that is their policy, and we waited in line to pay. They did open another register as the line was about 6 people deep. I'm not going to get into their company politics, but over all it was a positive experience, especially thanks to Theo and his friendly, knowledgeable service and framing skill. Thanks Theo! read more

Hobby Lobby - Framing job by Theo. - Arts & Crafts Near Me - Pasadena, California

I resisted going to Hobby Lobby for a long time because of their religious politics. But I gave in because they have everything! And since JoAnns is gone, HL is where to find fabric. This location is where Sears used to be. I bought clear vinyl. They were out at the HL near me in Burbank. We had to wait awhile for someone to cut yardage. But it's fine. I was happy to find it there. read more

Hobby Lobby - Inside. - Arts & Crafts Near Me - Pasadena, California

1st time here for some Holiday Decorations for a Christmas event. Pretty cool one stop shop. Inventory is pretty cool and has a good variety. However, Many employees suck! 2 older ladies really take the cake. Their names seem to be incorrect according to manager and associates. She Returned and emptied my cart 2x and said I abandoned my cart with all my goodies. I will not come back here again! read more

My first time to any hobby lobby and I wonder why I've never been. The inventory seemed extensive as compared to Michael's. The prices seemed pretty good to me as well. However the customer service here was surprisingly horrible. read more

It was my first time going to a Hobby Lobby as there is none located near me. It was easy to find parking. I was stunned as I walked through the store looking at the massive selection of Christmas themed products. It was overwhelming since there was so much and so many aisles to go through. I had to resist buying too much. The lines were long, too! read more

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Worst non resolving customer service, when it comes to returning of purchase items. Very quick (Steve) to recommend contacting corporate support, and when you do it's just more run around, asking for upper management (Ashley) thy first must send an "email"to the person then transfer, if they pick up or if not leave voicemail. Recommendations: Treat one customer at a time. read more

Hobby Lobby - Gift Card - Arts & Crafts Near Me - Pasadena, California

Selection is good, but the service is terrible. Employees at the cashier are rude. I might come here again in a pinch, but will look for a friendlier craft store. read more

Just keep your expectations low and you'll do fine. Sometimes you just need to get your glue sticks and dried flowers on the fly without driving across town and Hobby Lobby fills that gap. The store is littered with cheap junk from China that will be filling up our landfills in the foreseeable future but that's what you sign up for when when you walk in the door. And speaking of walking in the door, the photo attached is what greeted me from the start letting me know christian nationalism is what's on the menu to enhance (or not) your shopping experience. And the music, oh lord the music. I should take a cue from my teenager and wear headphones. The employees have all been very nice and helpful, there's usually lines checking out so plan accordingly. read more

Hobby Lobby - Walking in the door... - Arts & Crafts Near Me - Pasadena, California

On a Saturday afternoon in May, I finally got the chance to visit the new store at the old Sears. They did a nice job of making its own. The space is huge once I entered the store. They carry wide variety of stuff. From toys, crafts, fabrics, some furniture, etc. The aisles were clean and stocked up. The line was long with 2 cashiers and I didn't have patience to wait. Nice looking store. Reminder they close on Sunday. read more

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The employees are not knowledgeable nor do they seem to care about customer service and satisfaction I have been waiting about 3 weeks for an item. They order on Monday for a shipment delivery on Wednesday. Why order just one of an item??? A popular item!! The value...prices are good especially their seasonal sale read more

Located within the Hastings Ranch Plaza shopping center, this newly opened location of Hobby Lobby is the epitome of what a craft store should be. There is a lot of competition in the craft store space, with stores like Michael's, Jo-Anns along with the biggest player in Walmart, not to mention the on-line presence. But there must be a business driver for a person-to-person retail store of this size opening in this area. Hobby Lobby is still privately owned, and does not hide the beliefs of its founding and conservative history, selling quite a bit of Christian displays around the store. But it's not as in-your-face as I expected. We stopped in while visiting Pasadena, and was really impressed with the retail area. Two things I noticed right away: how large the indoor space was, allowing distinct areas for each type of hobby, so people could be in-n-out quickly once they found what they want. The other thing was how many employees were available....it seemed like every aisle had somebody working, and I dare say that in some areas, there were more employees willing to help than customers actually shopping. It would take quite a while to see everything here. Some things that caught my eye: - artificial flowers and plants section, right when you walk in - very large fabric department, with a permanent employee ready to help. - a very good framing department, as nice as stores dedicated exclusively to selling frames. We ended up buying a nice, inexpensive frame for a picture that we had bought on vacation earlier this year, and because there were so many choices, changed our minds a couple of times on what to buy. And they had so many different sizes, all organized very well. - one can just wander the store when trying to decorate a home. We are past that point (trying to keep downsizing if anything), but really appreciate the designers of this new retail space, doing this for people who are looking for inspiration. read more

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There is a ton of parking and they do have a public restroom. You just need to ask for the code. The store is one gigantic craft store! It's a crafter heaven! They have a large selection from toys to figurines to art work and seasons. Some of the value of these supplies are not bad. However, the prices are hard to find. Word of advice for this location at least, take a picture of the price before going to checkout. We had 3 items that didn't have a price on them and we had to wait for someone to do a price check. The service is what is deserving of 3 stars. At the checkout register, they had to MANUALLY type in all the items. One lady across from us said, "I have to pick up my daughter, can you please hurry?" I saw someone using a scanner, but everyone else had to type it in. There was also no urgency with some of the cashiers. This is not a place to go if you're limited on time. Also, no tap feature so bring cash or your physical card. read more

I actually feel like this hobby lobby had more stuff than other hobby lobby that I've been to. It's quite clean and held a lot of good stuff especially if you're planning for a wedding. Got everything I came here for and many of the items were 40% off which was great. read more

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Horrible customer service. Called twice asking if they had an item in stock and they left be on the line for more than 15 both times.

Outstanding Service from Manager Steve at Hobby Lobby, Pasadena, CA I cannot say enough wonderful things about Manager Steve at Hobby Lobby in Pasadena, California. He truly went above and beyond to ensure my aunt felt completely comfortable and confident about getting the perfect frame for her delicate diamond art. Knowing how important and fragile the piece was, Steve took the time to explain that the framer in the picture frame department would be in the next day and would take special care of her project. What impressed us most was not just his knowledge, but his genuine kindness and attention to detail. He reassured us every step of the way, letting us know that if we needed anything at all, he would personally make sure we were taken care of. It is rare these days to find someone so accommodating, thoughtful, and professional. Thanks to Steve, my aunt left feeling excited and at ease, knowing her artwork would be handled with the care it deserves. Hobby Lobby is lucky to have such a dedicated manager--he sets the standard for customer service. If you ever visit, look for Steve--you will be in the best hands! Sincerely, Boshko I. read more

It's where plastic goes to die. We don't have much choice these days but I left with my eyes and throat burning. Employees were nice.

So glad this place exists in my area, I'll make sure they never close! HA Friendly staff, great deals and selections...

This place has a way better selection than Michael's does. They always have everything that I'm looking for. The store is well stocked. But they don't have enough help. I guess that is the case most places these days but it is frustrating when you can't find something and there is nobody to ask. read more

There are 500 people waiting in line while the manager Ronel has a register open that only employees can use when I said you're getting paid to stand there in case a employee wants to buy something while 500 people are in line??? He replies "Yes"! read more

Longgggggg lines at checkout, needs improvement. Only one cashier open to check out a long line of customers

Worst customer service I've ever experienced. Very sad! They need training, no common sense and no clue how to treat a customer. Managers are just as bad and oblivious!!! Don't go here hoping to get help and don't expect the signs to reflect the price you pay...nothing is accurate. Very sad!!! Never will return to this location, don't deserve this treatment. read more

Aweful customer services, I wish I took a picture of the line today! So many people left or a lot of people turned around once they saw the line. The manager sent all the workers to lunch all at the same time... needs better management and workers that's have better attitudes! read more

Horrible customer service by the female manager up front in cashiers today. Needed help and completely ignored us as well as the cashier. Had to call her up 3 times in order to acknowledge us read more

This is my second time at the new Hobby Lobby. They have the best artifacts of decor for your home. They have everything you can imagine. They always have a big sale with quality items. The service is fantastic. Everyone is very helpful and kind. Unbelievable prices when they have a sale. read more

Need to have more cashiers on a Friday before Easter. If you don't value my time, I don't value your store. read more

Hobby Lobby - Only one cashier. Not great customer service at Hobby Lobby - Arts & Crafts Near Me - Pasadena, California

Customer service and common sense seem to be lacking at this location. We had to ask several people to help find items we needed and only one was sort of friendly. The rest (including the manager) acted as if our questions were a bother to them. Absolutely none of the employees had smiles on their faces and did not seem happy to be there. In addition to this, prices posted are not the same as prices when you go to the checkout and when presented with proof of a pricing error they did nothing to rectify it. I much prefer going to Michaels or Joann, but came to HL because it's close by and I was in a hurry. Next time I will just drive the 15 minutes to a better store. read more

First time coming to this location today when I tell you this is the worse store I been to I mean it I greeted 3 employees not a peep from one of them I ask a employee a question about pricing boy did it ruffle her feathers I had more conversation and interaction with customers shopping there definitely won't be going back hobby lobby yall need to do better at your hiring not to mention Apple Pay isn't accepted read more

Nice big clean store . Customer service was good. Great deals too. I was there for a return so I didn't do much shopping just looked at the items near the registers read more

Service is terrible Decent selection Assistant manager beard boy isn't any help. Better off going next door is HomeGoods read more

Very poor customer service. My mother was trying to pay 10 dollars in coins, but said no which we understood and asked if she can do 5. She again said no so then asked if she can do 2 dollars. Still continued denying. Which felt like either they were trying to be rude because my mom doesn't know English well or maybe they were being lazy. I work in Retail and never in my life have we said no to 2 dollars. Money is money. It was 2 different lady's one was called Allison H. I never want to come back again. Horrible service. read more

This Hobby Lobby in Pasadena is now open. The store is very clean and well lit. Staff is still learning where everything is and codes for the registers, but they're very helpful and grateful for patience while they learn. We found several great Mother's Day gifts. The selection was plentiful. They have a few sales going on, especially in their "spring" collection. Good values at 40% off. read more

Hobby Lobby - Outside - Arts & Crafts Near Me - Pasadena, California

Two older women in the fabric and sewing department were very rude. I was looking at ribbon in the aisle and one employee said "get out of my way" to me and my sister. Then a couple minutes later I had picked up a roll of pearl trim. I didn't know but the roll had already been opened. As soon as I picked it up the other employee snapped at me to not open it. I said I was sorry I didn't know it had been opened when I picked it up but I was not the one who ripped it, she rolled her eyes and shook her head. I looked at the customer next to me who heard the interaction and she was just as shocked as I was because she saw that I hadn't opened it. read more

Greatest store and my favorite. Prices are great and so are the products. Can find a most everything you need and more

this place has the worse customer service the people working there must be very miserable, nice store though ‍

This store will have everything you need. It's clean it's organized. It's great. It will take you less time to find what you're looking for than it will to check out. This is my fourth time in and although I love the store, I don't know if I'm coming back. They never ever have enough checkers. I asked to speak to the manager and she told me there was absolutely nothing that she could do that. She had to stand there in Greek people in case there was an emergency on the floor. It doesn't make any sense. The customer service is atrocious, so, only go if you've got all the time in the world to wait to check out read more

It's nice that we have a hobby lobby closer to home, but if you are looking for something specific or have a question, don't bother! I was looking for a specific product. One supervisor went looking for the other supervisor since she had the iPad to look it up. We both went to ask her, and she was NO help at all. She basically told me to go look for it myself in the craft area. I didn't get her name, but is was the blond one with the scraggly hair. I will take the drive to burbank from now on. read more

These people are morons they're unlight and they don't know how to locate objects in the store. I was looking for a 3-D pen a fun pen that should be in the Peng section. No one knew what it was not guide into where it might be sold. I've been to another Hobby lobby about 15 minutes away they had it, but not this select specific one I wanted for the type plastic I needed for it. I asked three different people they had no idea and they would not help me by looking through the store directories to see if they had it in stock. I called and no one was available to answer the phone so I drove out here from Burbank. The store is a piece of crap in my opinion, they better hired new employees, or have them more than what they're selling in my opinion read more

Had my very first Hobby Lobby experience 05/14/2024 in newly opened Pasadena location. Incredibly impressed with store layout (excellent lighting, wide aisles, very clean & organized). Quality merchandise. Perhaps the best part of my shopping experience was cashier Ruben. Personable, helpful & and a gentleman. Keep your eyes on him, management. He's a star & an asset to the store. read more

Had a great experience with Eric. He was a great guy and helpful and professional. Takes his job very serious and understands his customers needs. He works in the framing department and goes above and beyond regardless of the task. Great experience. read more

Long lines only two cashiers . And a manager just waiting and standing around. Instead of opening up another register. Waited almost 15 mins to purchase my items . And when I asked another manager a question her answer was I just got here and trying to figure something out . read more