Poor selection of Sewing Supplies. Shelf organization is not so good. Now that Joanne's is gone we are screwed finding Sewing Supplies. I guess nobody does clothing repairs at home anymore. Sad read more

Nobody on the floor staff at this Michael's location wants to do their job. Marcel, a young guy with a bunch of piercings on his face; Carol, an older lady who is supposed to be behind the register; Steph, the on-site store manager. The customer service in this store is truly lacking and it's sad. read more

The staff were helpful. But the Latina lady with the yellow highlights, was super rude and unhelpful, made my shopping experience a nightmare. Telling me that I was in the wrong for wanting to price match to the website's prices, and that it's company policy to not do price checks, which, as a person that has previously worked in retail, as well as shopped at Michaels, know this is untrue. She was also unaware of whether anybody else was working that would be able to help me. I found what I needed through the older Latina lady, which I found in the back, who led me to exactly what I was looking for immediately. The other staff were also much kinder, allowing me to price match, as well as asking whether I needed help. Whereas the rude one, I had to also wait for 5 minutes in a one person line, to even be noticed or spoken to by her. read more

Michaels - The storefront - Arts & Crafts Near Me - Pasadena, California

honestly, this is a large michaels with lot of supplies, upstairs is where classes are held and offices. I don't like that they have placed machine kiosks in place of people, but I understand and see the direction of automation and also increase labor so it is what it is. Parking can be full when it's busy. this is probably the most unusual of Michael's locations I've visited but with that it is unique! Check out clearance sections and items you'll always find a surprise. read more

This review is specifically for Kristine T. in framing! Kristine is absolutely phenomenal. She took so much time to help me today with a really big order and I'm so grateful for her patience, expertise and kindness. On top of it, she made sure I got the deal going on currently on all my frames. The pricing was extremely fair and reasonable and her knowledge of framing and matting was excellent. Thank you so much! read more

Michaels - Pieces I am getting framed for a show I have coming up - Arts & Crafts Near Me - Pasadena, California

Bathroom pit stop and one of our friends needed glue and a glue gun for a last minute project. Plenty of parking and the guys were in and out in fifteen minutes. read more

Shout out to Matthew P for his outstanding service! He was very patient with us and answered all our questions. He went above and beyond to assist us with our many purchases. Thank you! read more

I haven't been in this Michael's location in a couple of years. And what's really neat is that there are a lot of different crafting materials here. Everything is organized very well and I could see how people would spend a lot of time you're looking through all the aisles and finding all the fun crafting materials that they have. The upstairs section is for their framing department. The checkout section is really easy. One section is for self check out. They have a lot of different kiosks set up and then if you prefer someone at the register, they have that ready to go as well. Luckily I had one of the team members help when I was figuring out how to redeem a voucher I had. Be sure to sign up for their rewards program so you can get rewards and bonuses. The parking is pretty large considering how big the store is. It looks like it would be small. But if you're looking for some crafts, and if you're a crafty person, this is the place to come and buy your items read more

Good experience and easy pick up. The selection is absolutely incredible. Very big and lots of products to choose from. The staff is a bit short. Sometimes the wait is long but they have self service options. read more

Since the helpful employees have moved on, I'm not impressed with the newer ones. Plus, the past couple of times I've been in, I was not given the option to check out with an actual person. When I asked, was told that they would help me with self checkout since since I was "older"- I know how to use self checkout, I just didn't want to. read more

Michaels has always been one of my favorite places to go to for arts and crafts supplies. The stores clean and organized and the staff has always been helpful to me. On my last visit I needed a clock mechanism so I could make a custom clock. They had it and I was able to finish my project. read more

Michaels - My Mac Mini clock looks great in my office. - Arts & Crafts Near Me - Pasadena, California

I've gone to this store for many years. Today when I went to buy some things they would only let me use self service check out. I told rude guy at counter I didn't know how it worked. I wanted to check out with checker. He wouldn't help and wouldn't show me how. I left products on the counter and left. Bleach blonde pseudo steampunk guy started yelling how I'm rude. That will be my last time at Michael's. Customer service is a dying art. There rate a few nice gals who work there. I hope they get better jobs. read more

Just called to ask if they have a brand and color of yarn. Was told they did by another store. I don't have the SKU, but do have the name, color number and color name. The guy who answered said without a SKU he couldn't find it. ( Never mind that the other store could not only look it up, but could tell me Pasadena has it.) I asked if he could check the shelf, he said 'no we have tons of yarn,' and hung up on me. DO NOT PATRONIZE THIS LOCATION! What a joke. If I could give 0 stars I would. read more

Dont bother ordering online for pickup at the store. It is a GUARANTEE for TROUBLE one way or another. They are often out of stock and you dont find out until you get there. Getting your money back is harder than parting the Red sea. If you try to return items you ordered online for pickup get ready to be sent all around the world and told every excuse in the book as to why they cant just refund you at the store where you picked up the item in the first place. Truly a nightmare. I finally had to threaten to do a charge back with my credit card for them to magically be able to do a refund there at the store after all. NEVER AGAIN. Dont bothet ordering ANYTHING online for pickup. Just go to the store directly if you decide to purchase something from Michaels and save yourself the hassle. read more

Terrible customer service. Patrick was super condescending and plain rude to an elderly woman this morning. I was self checking out next to his register and over heard their conversation. The woman asked for help and the guy kept saying he "has a 3rd education"... she tried proving her point about the machine not automatically adding a discount and he kept screaming about his education???? Strange customer service. Truly not the first time I've heard him being disgusting towards a customer. Do better with the people you employ read more

the framing ladies were very nice and helpful and helped us find exactly what we were looking for. the staff on the floor, not so much. Asked where we could get framing done, worker looked at me like i was supposed to know (never even knew they had an upstairs). I asked the girl at the counter downstairs when checking out about the 30% promo they were having. She said its online rudely and proceeds to walk away. I proceed to go online, cannot find this discount ending up checking out without it. if ur not willing to help customers out whether they are at the counter or at self check out then maybe reconsider your job. read more

Great service and well stocked in all kinds of crafts. You can let your imagination for making things just burst of ideas when you are there. The most fun and beautiful Christmas ideas at the store during the holidays too. It's fun just looking at all the holiday decorations every year and creating new and fun things. I'm so glad this store has bern around so long. read more

Curbside pick up was a breeze! Shout out to Madison who helped me fit two massive canvases into the back of my car, Tetris style. Thanks, Madison! read more

I'm not one to leave a review but coming multiple times and the workers cannot check an actual bill is ridiculous. They already only have self checkout but cannot help further. It's unfortunate. read more

Marcial was so rude and unwelcoming. I had purchased two items full price online and wanted to return. I had my receipt which showed I paid full price but the items weren't scanning properly. I showed him the receipt and he asks his manager if these were on sale even she said no and quoted the correct price. He was making it feel like I was doing something wrong when I wasn't at all and had all proper documentation. The manager okay'd him to give me my full refund. I will try to do a refund through the website next time because this was the worst experience. I thought it would be faster and easier this way but no it was worse. You have been warned don't shop here and don't expect good customer service from Marcial horrible way he treats customers. read more

I come here often since i have kids at all ages with basic crafts, teenagers with school projects and personal hobbies . I was Michael framing has it's own Yelp. But geez when trying to inquire about customize framing the older lady behind the counter - I felt she was extremely rude. She is the expert here in framing not me. As I was mention I was inquiring about an Eagle portrait with certification. (I didn't have it on hand - but it was in my car. I would have brought it up . But she was rude I decided not even bother. As a manger or sales person you would think they would be nicer and verbally throwing out there with two open it will cost over $200 with a tone in her voice . And the way she speaks to me like I am an idiot . The price I have no issues with is her lack of customer service and guidance that gave a bad sour taste. I'll go else where thank you . (But i have to say there was a younger lady was trying to help but she was able to because this older person had to step in and be rude!) read more

This location never seems to have what I'm looking for. Their stock is very limited as if they were closing. Also the older Hispanic lady working there is rude af. We asked her a simple question and she responded with attitude like she has a chancla stuck up her butt. read more

The selection of items was great especially the yarn aisles. I will only come here from now on. The materials are so useful and the yarn balls are so big! read more

Not sure if the gentleman with all the piercings on his face was having a bad day or not but he was very rude. Gave off an attitude after simply asking where could I do a pickup order. Hope he has a better day tomorrow read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some art supplies from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located in the back. Does get full quickly and often. Some spots are smaller than others. Store & Staff: The store itself is very big, neat, tidy, clean, and organized. The staff here are very friendly and helpful. They accept both cash and credit cards. There is no credit card minimum. read more

Customer service terrible. Salesperson acted like he was above everyone else. Ridiculous.

*This review is for the framing section upstairs* Bought a painting and needed it framed. Stopped by a couple of places and the prices were just OK. Michael's beat the other two on price and the consult was a lot more thorough. They have proprietary software that shows you how your painting would look with different frames, which is really helpful in making a decision. A couple of weeks later and the painting was done. Nice, easy process with a good price. read more

Michaels - Arts & Crafts Near Me - Pasadena, California

I hadn't been to this store for many years and was looking for some framing supplies. I interacted with a couple of very helpful people who stopped what they were doing to give me some guidance on frames and mat boards. The mats were available in only a few colors - apparently they are limited to stock on hand. Parking as always was easy in and easy out. read more

I moved to the area not too long ago and found that this location has an old town vibe to it, which I love! They have a great selection of products. read more

Don't get balloons here. Bought balloons to be inflated and filled out a form and everything. Then the day of the pick up (which is my daughter's bday party) I called to say that we need to pick them up an hour earlier because we didn't want to be late. First they can't find my order. They struggled to look for my order and I was on hold for a long time, then the woman on the phone finally found it only to say NO, pick up has to be on the time written on the form. 12nn, I was requesting 11. She was so rude :( They can't even inflate 6 balloons a bit earlier even if it'll mean a lot to us. Very poor customer service. I miss Party City! They were easier to deal with when I used to order balloons from them. read more

Michael's is the place for all your arts n crafts needs. It's also a great place to pick up seasonal decorations. Unfortunately, I'm not skilled when it comes to arts n crafts, so I mainly come here when I need frames. (They also provide custom frame service.) This location is two stories, it's neatly organized, and there is a parking lot on site for convenience. Cashiers have always been friendly. read more

See all

Buyer beware. We purchased few expensive items for Christmas and after asking the manager if the item doesn't work can we return it , he said yes no problem if it doesn't work just return it. Well it didn't work we tried to return it next day and he said he never said that they will take any returned items but we said it doesn't work he replied I don't care in front of other customers. Wow then he gave us the manufacture's number saying see if they will do something. Wow, we will never shop at Michael's from now on. That is not the way to treat customers. read more

Michaels - Arts & Crafts Near Me - Pasadena, California

See all

Stay away from their credit card. It is from Comenity Bank. You cannot get onto their website until it is too late. Your first bill will include and $30 late charge and interest fees. This bank has a class action suit against it, among other complaints. It's a scam. They are approaching many medium size businesses, i.e. World Market. If you are a store avoid this bank, and keep your reputation. I will never go back to Michael's. read more

Full of knick knacks and dood dads for all your crafting needs. The one stop shop for all your projects.

I love Michaels Arts and Crafts! They always have a great selection for every hobby and fun kits and project idea if you want to try something new. read more

horrible service I ordered something that's "limited edition online" for in store pickup it was stolen or misplaced from the store within a day and management Joshua was horrible in helping and told me to find it elsewhere even tho I bought the last one at their location and drove 7 city's away to get it and all I was given was a "spend 10$ save 10$" coupon Also you should probably add that online orders are not safe and can be stolen by anyone bc it's a free for all but thank you to Eric for being kind and trying to help read more

Michaels - Arts & Crafts Near Me - Pasadena, California

I never have an issue when ordering online from Michaels but there's always a first. I was sad to receive my order completely messed up and disheveled in the ripped up taped up box. I hope from now on Michaels will consider adding packing paper to secure items or send in separate shipments to avoid broken products and lost items. I ordered lap trays for my classroom and numerous pencil party packs as well as erasers and markers ! I posted some pictures. All items are usable. Just sad that Michaels didn't care on how they packaged my items. read more

See all

Just want to give Marcial a shout out for his honesty and assistance. I asked a question about sewing zippers and he was a gem and gave such great advice. He is the highlight of Michael's, thanks for your help today! read more

This review is for Melinda in the framing department. Melinda assisted me in such an attentive, professional, and friendly manner, I was really impressed! She took the time to explore all my concerns and offered me various options. I never felt pressured to rush through anything because Melinda was patient and understanding throughout. When she delivered the artwork she framed, it came out beautifully. I am so grateful for finding her and look forward to using Michaels for future framing needs. I hope Melinda stays on and even gets promoted. She totally deserves it!! read more

I came in to buy a frame for a really special photo. Hasmig was extremely helpful!!! She helped me find the correct size frame for my photo. And not only that she helped me put the photo inside and made sure it was perfect!!!! Thank you so much Hasmig I will definitely come back to this location for any frames I need in the future read more