The saga continues at Covington Dental Partners. Finally got my crown for the implant today. Things…read morewent well. Assistants are super nice. Time for checkout. When then did their fancy scan a month ago, at checkout the young lady who insisted I pay $3k up front told me nex time there would be no charge. Today when I checked out, there was a different person who said I owed $250. I questioned that stating I was told previously no charge. In a nasty attitude she told me I had signed a treatment statement for stated amount. In other words they LIED previously. There's a new practice not too far away. Time to look for a new dentist. Unfortunately I like my dentist, hygienist and the other people, but the bitch at checkout and their high prices leave no other option.

I needed to find a new dentist after my current one informed me they no longer took my insurance…read more Covington Dental Partners was recommended by a friend so I called and asked if they took my insurance to which they stated yes. I had my routine cleaning and x-rays - to was a great experience. Then I received my bill for over $300. When I called and asked, they stated that they are not in network for any dentist insurance. Now, off to find a new dentist again.

have been with Dr Hampton for many years and have always had great care by him and the rest of the…read morestaff.

If I could leave 0 stars, I would. I hardly ever leave reviews but this is the third time I've had…read moreissues with this office. I used to be a patient of Dr. Hampton but ever since he went part time, and sold the office, this place has gone straight into the gutter. I went in for a routine cleaning and was charge over 400. I have 2 dental insurances and they messed up on the billing. I went in to the office to figure out what was going on, and spoke to the office manager, but have yet to receive a response. However, today I get another bill for 39 for a supposed no-show fee, in which my husband physically walked in to the office to cancel the appointment. We made a detour just to stop and cancel it so we knew it would be cancelled, or so we thought. I don't know where or how things can get so messed up with the billing when you go and talk to someone in person... this is ridiculous. I would highly, highly not recommend coming to this place unless you don't mind driving 30 minutes out of your way to talk to people who don't seem to listen.

This place has terrible customer service. I was a new patient scheduled for a cleaning. In the…read moremorning of my appointment I get a text saying they needed to cancel my appointment "due to unforeseen circumstances". They didn't even have the decency to call me to cancel the appointment. They chose to send a text. When I called to find out what happened, the lady says it was canceled because they are short staffed. Really?!!! She asked if I wanted to reschedule! For what, so you can cancel my appointment again?! No thank you. Don't waste your time.

DIRT POOR!!!! These jokers did a crown for me and it started to hurt really bad, when I called for…read morean emergency appointment, they wouldn't see me, they said that i have to wait eight days for an appointment. Who cares, they already got paid, on to the next victim. I compare them to a used car dealership. YOU CANNOT TREAT PEOPLE LIKE THAT!!!! I'M NEVER GOING BACK TO THAT JOINT.

Do not go there for treatment. I had a simple cavity but he kept on drilling and now after seeing…read moreanother dentist the dentist asked me if I want a root canal of which I said no because of the harm it does to the rest of the body. Dr Jones knows that root canals are harmful but he decided to harm me intentionally.. Maybe he is mad that he has to work past his retirement, but whatever it is he has mental issues as many dentists do.

DO NOT RECOMMEND…read more Went to Social Circle Dental for crown work, and their CEREC machine malfunctioned while making the second crown, which can happen. The bigger issue was how everything afterward was handled. Dr. Jones was coughing/sneezing without a mask while adjusting a crown and then placed it back in my mouth without sanitizing it. After that, most of the remaining treatment was performed by a dental hygienist instead of the dentist. The temporary crown process involved multiple failed attempts, including one that fractured during adjustments in my mouth. A crown component was also placed directly on an uncovered countertop. The final temporary crown was extremely oversized and poorly fitted to the point that chewing even soft foods was difficult. During prolonged grinding and adjustments, there was very limited suction, causing debris to enter my mouth and eyes, which caused irritation afterward. Communication throughout the visit was poor. There was little explanation about what went wrong or what the next steps would be. The permanent crown had to be outsourced and would take about a week, yet payment in full was still required that same day before the work was actually completed. After emailing the office about these concerns, there was no meaningful follow-up, accountability, or apology. Instead, at the follow-up visit, a termination letter was handed over refusing future service to me and my family. The office appears friendly on the surface, but the way concerns were handled felt dismissive and unprofessional. Very snarky behavior from staff, including during previous visits.

I used to hate going to the dentist . My mom would have to drag me in the door because he wasn't…read morenice . I actually like going now because Dr. Deemer and her staff are so nice . Jonathan A

From the owner: Dr. Deemer (formerly Dr. Strohschein) is proud to serve families in the Newton and Rockdale county…read moreareas, as well as outlying communities in Henry, Walton, Jasper and Morgan counties. At our practice, we strongly believe in comprehensive treatment planning and optimal dental health rather than just the "cosmetic" treatments.

Not happy at all, Always, more $$$ out of pocket than was told. Scheduling leaves a lot to be…read moredesired, but boy they sure want to put you on a plan for thousands $$$, never want to do what you want them to do, always a multiple visit procedure- hence more $$$. Seems every visit was a mis communication somewhere as to what was going to be done, or they really want to do what they want to do. Was going there because of the convenience of location. Now I will drive out of state if I need to.

Their work is not the issue, it is acceptable. However, the inconsistency of transparent billing…read moreleaves LOTS to be desired. Multiple occasions I was promised 1 price, but billed considerably more. The general office atmosphere feels like a corp or govmt practice. Very much feel like you are being herded through like cattle. Get there right after lunch break and you will see what I mean.

I have strong anxiety when it comes to the dentist due to a childhood experience I shared this and…read morethe staff went over and above to ensure my feelings of safety and comfort. My initial visit with a full consultation was done with patience and genuine concern for my well being. Yesterday I had a cleaning and the hygienist was efficient, gentle and extremely kind . I highly recommend this office and staff for anyone looking for excellence and care

Dr. Wilson the dentist is great but the customer service from all the other staff especially the…read morereceptionist is TERRIBLE. The scheduling is unorganized and all over the place. I would not recommend.

This staff is so friendly, knowledgeable and just amazing. The office is comfortable. We saw Dr…read more Williams and Brooklyn who really made my daughter feel at ease. Amanda at the front is so friendly and really set the tone for the visit. Can't wait to continue being treated by this office!

Dr. Williams is AMAZING. He is reassuring, informative and professional. I was very anxious. Dr…read more Williams and assistant Kayla really made me feel safe, secure, and pain free!!