I am compelled to express my extreme disappointment and frustration with the service I received from this Ford dealership. As a lifelong Ford owner, I have always patronized Ford dealerships for my vehicle needs. However, my recent experience has left me disillusioned. Despite purchasing my 2024 Edge from this dealership a few months ago, I encountered significant difficulties in scheduling an appointment to repair the faulty screen. This issue rendered my vehicle's heating system unusable, forcing me to drive with the heat on full blast, steering wheel and seat heater on full as well, for weeks. Upon arrival, I was further inconvenienced by the dealership's slow service, including an hour- and a half long wait for vehicle preparation and an additional half-hour for paperwork processing. To exacerbate matters, I was required to provide a physical credit card for a $25 hold, which I was not aware of beforehand. This necessitated a return trip to my residence to retrieve my card which is in my phone wallet , causing undue hassle. I have contacted Ford's customer service department and received a perfunctory "sorry for your inconvenience " speech . Therefore, it has taken me three and a half hours to "drop off" my vehicle for repair on a brand new vehicle. I expected a more efficient and customer-centric approach from this dealership. I will be taking my business elsewhere in the future. read more

Recently picked up an F-150 from Ben after working with the Internet Sales team. Our experience was overwhelmingly positive from both. Prior to our coming in for a test drive, the Internet team had found us a truck in stock and worked up a few quotes for different purchase options, taking all of the guesswork out of it for us and really just making the whole pricing discussion stress free. Then, when we arrived for our test drive and met with Ben, we were very impressed by his help in walking through different financing and configuration options. He introduced us to everyone who was there and got answers to our questions immediately. Even the Parts department took time at the end of the night to help us decide on which running boards to get. We were told that the running boards were at least a day out and that we would need to bring the truck back to have them equipped. However, when we showed up the next day to take delivery, the running boards were already installed. While we did all of our delivery paperwork, Ben hung out with our two sons, talking sports and making them feel welcome in the dealership. Overall, buying our F-150 from Hoffman was a great experience and we would recommend them to everyone for their next automotive purchase! Thanks for everything, Ben and the crew at Hoffman Ford. Ryan Sweeney read more

HOFFMAN FORD HAS BEEN MY GO TO PLACE FOR WELL OVER 5 YEARS. My last service on April 11 on our Ford Fusion Hybrid was EXCELLENT. Jarrin B. was my Service Consultant. He was polite, energetic, and very knowledgeable. When I checked in, he had my information at hand. He knew the amount of Ford rewards point I had, $67 that could be applied towards the service cost. . I asked Jarrin about a 20,000 mile checkup. He told me what I needed to know. Jarrin knew I was almost due for a front wheel alignment and that there was a $20 coupon available. . For both inspections and a front end alignment, the service cost $100. Without the points and coupon, I would have paid $187. . To cap it off, I always use the no cost shuttle for a return home and a return to pick up our car. . And even more, as I was I walked out of the facility to get my car which they pulled up into the receiving bay, every person greeted me very positively and it made the whole experience to have great value. . Dealers used to be the highest cost for repairs and service. No more. Hoffman Ford provides excellent service at very competitive prices with very positive and knowledgeable employees, thus, allowing me to trust Hoffman Ford for purchase of cars and providing service for those cars. . read more

My wife and I had a problem with our motor home, and it is our only home. We called and talked with Bob Hockenberry in service. He told us he could take care of us. We arrived at the end of the day on Wednesday the 27th of May, 2015. Bob set us up with a place to park overnight so that we could stay aboard and sleep. The following morning he had Scott Korth come to us @ 7:00 A.M. Scott was very knowledgeable and helpful. We were on our way by 10:30 A.M. that morning, drove 8 1/2 hours without a problem. Bob kept us informed as to progress and recommendations while Scott did the work. Companies like Hoffman Ford are successful only due to the work ethic of men like Bob and Scott. We felt the repairs were well done a d the cost was fair. Believe me when I say that I know a good mechanic and service manager when I see them, I was in the marine industry (yachts) for over 30 years as a mechanic and a service manager. These two know how to treat a customer and are good at there jobs. Eric and Karen Bamberg Formerly Florida residence Now wandering the country read more

I'm sure I share a common disdain for dealerships with the masses, but I told myself if I would write a good review if this place treated me fairly. And they did. I have been working out of town when my truck started smoking heavily out of the exhaust pipe. I figured it was the injectors, something I can't fix. The dealership was the last place I called but the first that could get me in. They recognized I was traveling for work and did all in their power to get my truck in quickly. They charged me a fair price and Ken of the service department was on top keeping me up to speed with the process, and called me the moment it was done. I really appreciate him. Also the lady behind the counter was very kind. So there it is. I had to download the app to do this and now I shall delete it. Thanks Hoffman! read more

Great experience with the purchase of our new 2021 Explorer. First I must say it's the nicest new car dealership we have ever seen. You can tell the owners have gone the extra mile to make it excellent. Special call out to Joe Latshaw in Sales and Morgan Reynolds in Finance. They were able to help us with a task regarding our trade-in and provide a good price for exactly the vehicle we wanted. They explained every feature on the new car and spent extra time making sure we understood every facet of the deal. It's possibly the first time we have ever come away from buying a new vehicle and remarked that we actually looked forward to buying there. We highly recommend this team and dealership for your next purchase of new or used vehicles. read more

Contacted Dan Blazina in Hoffman's Internet Sales and asked for their best quote for a 2016 F-150 Supercrew 4X4 and he responded in less than 24 hours. Hoffman delivered their best quote and notified them that I had requested quotes from other local dealers for the same model. Hoffman's quote was the lowest, we accepted their offer, and met the next day, closing the deal. Received excellent service from Milt Watson who took the time to explain the technology and operation of the new truck. Mountains of paperwork were completed with Justin Forer in less than half an hour and I drove my new vehicle home (cleaned and filled w/ gas) that afternoon. This was an experience that will be pleasantly remembered and shared with many others. read more

This is our 6th Ford over 34 years. We started looking online for a Hybrid Maverick and Hoffman had a few to choose from, chatted online a couple of times before setting up an appointment as it's a two hour drive. We looked at 3 Mavericks, did a test drive. Had a great experience, all pricing and financing was up front, no hidden fees at financing time. Dave Jimison helped through the whole process. And even brought the vehicle and paperwork to our house to complete the sale. Did I mention we live two hours away? It's been a month and we love our Maverick, the heated seats and steering wheel are nice on the frigid mornings. The gas mileage is fantastic. We'll definitely be going to Hoffman Ford for our next vehicle. read more

Can't say enough good things about this dealership. I bought my 2011 Focus from them and Jim B. a few years ago and more recently was back in to get my 60k mile service work done. I love the team at Hoffman. They are great people and really seem to care about all their customers. Being a single mom, I'm glad I can trust the team at Hoffman to take care of my car! Plus I love their TV commercials with the boys growing up. It was neat running in to Just call me Ryan while I was in their service area, he said either himself,his brother, or father is always at the dealership, this goes to show they care!! Thanks Hoffman Ford for being so wonderful. You've gained a customer for life. read more

Having purchased two vehicles from Hoffman Ford and having experienced all aspects of the business from sales to service to body shop, I could not be happier with the way I and my wife have been treated. Joe Latshaw in sales was a joy to work with and his no pressure approach was refreshing. The service department was great and when our car needed some warranty work, they took care of it right away. I recently needed some minor adjustments done in the body shop and Jared and his team were amazing. The professionalism of the entire Hoffman organization is impressive and I would not hesitate to buy from them again. read more

Jim Bibb Sale man. I Have been dealing with Mr. James (Jim) Bibbs for 15 yrs. He has all ways worked very hard to make sure I received the best interest rate for my loan and the highest trade in for my vehicle. I Have all ways received respect and honesty from Jim. He has earned My respect and friend ship and the people that know me will tell you that's not an easy to do.. I am highly recommending Jim as Your next sale man at Hoffman Ford... Harry W Palm. read more

WOW!! What an experience, we like to Thank our sales person Brandon Parker for being so patient with the both of us. He listened to what we needed and wanted especially with my wife Drusilla she can be overwhelming. This was my first time buying a new vehicle and Brandon made it so easy,understanding our price range, even right down to the color my wife wanted red and I don't like red she gave in and we got my color dark gray. Thanks again Brandon Parker to Hoffman Ford it was a pleasure we are very Happy. Greg and Drusilla L. read more

Mr. James Bibb has been our salesman for years and is the only one that we go to and deal with. In the past and now Mr. Bibb has gotten us the vehicle that we wanted with the payments that we wanted. Mr. Bibb has also resolved any issues and concerns that we ever had and normally this has been accomplished with only one phone call with an immediate response or resolution. Mr. Bibb has always gone above and beyond any other salesman that I have ever dealt with and I would recommend to anyone who is looking to purchase a vehicle. read more

Hoffman Ford worked with me so that I could buy an electric vehicle in Harrisburg, from Pittsburgh. I was not able to make it to the dealer, so I set up shipment to Pgh. Something happened with the shipper and I was worried about how to get the vehicle to me. Mandy Flory, my sales representative, spent hours contacting people trying to get me set up with a new shipper. She went above and beyond, and this was after she already made the sale! I would highly recommend Hoffman Ford and I would encourage you to ask for Mandy. read more

A huge shout out to my salesman, Alby Gashi. Alby walked me through each step of the process with great patience until I made my final decision as to which vehicle I truly wanted. The delivery was exceptional and everything was ready to go when I got here. Alby spent a great deal of time demonstrating all of the bells and whistles of my new Bronco Sport. The entire team, from sales to finance, was exceptional. Thanks so much to Alby and everyone at Hoffman Ford for such a great buying experience. read more

We were travelling north on I-81 on a Thursday night at 6:00 pm and discovered our left front wheel was smoking. We got off the highway and found that Hoffman Ford service dept. was still open. They replaced the pads and caliper and hoses, and stayed after closing at 8:00 pm to finish the job and get us back on the road. No other dealer has ever shown this type of care, dedication, and late hours - these guys are the best. They saved the day for us and we are grateful. Highly recommend to others, read more

Hoffman Ford, by far, is THE best Ford Dealer in Harrisburg and very possibly the country! From their service area all the way to their sales area, you owe it to yourself to make a visit. Entire staff is flat out awesome! If you're looking for people with attention to detail, genuine concern for the customer and are great to work with, give Hoffman a shout! Best facility, best service, best parts and best staff!! I can truly attest that their tag line isn't just a line...yes...HOFFMAN HAS IT!! read more

I recently just purchased an Explorer from Mandy at Hoffman. This was a great and easy experience. The "team" was very professional, informative and knowledgeable. I was very comfortable throughout the entire process. Mandy was fantastic from the start. She was very helpful and positive during the whole process and answered all of my questions immediately. I had a wonderful experience purchasing my vehicle from Mandy at Hoffman and would recommend them to anyone. Thank you! read more

Recently bought a new Explorer here from Mandy Flory! We were also in the middle of a move from out of state so our time was very limited, but Mandy worked out a great deal mostly over the phone. Even with some of our miscommunication Mandy remained professional and engaged. She handled the whole situation like a seasoned pro. This is our first Ford but it seems like a solid vehicle and because of Mandy and the management here we will be looking here first for future vehicles. read more