The three gentlemen working today were beyond helpful and kind. I was a bit indecisive and they brought out many options. A color was suggested-- once my size and type was determined-- that I would have never picked out for myself. I ended up loving it and bought them. Once at the register and to my surprise, I was eligible for a discount! It made my day and I'm very happy with my new walking shoes. Jay, Tanner and I can't remember the third gentleman's name were wonderful! read more

This Hoka store location is on the nicest part of Melrose Ave. in West Hollywood near the Design District. It's a great place to explore Hoka's full range of running shoes that feature their popular oversized maximalist midsoles. The service is great in the store and they have a huge variety of sneakers and also Hoka branded clothing and sandals. There is metered parking on the street in front and also just to the east on La Cienega Blvd., which I find seems to have more spots available. You could also park to the west and there are three large parking structures in the general vicinity. This is a really fun neighborhood to walk around in. Next door to Hoka there are lots of boutiques, a nice juice bar across the street and several stellar restaurants. read more

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Jay helped us find shoes for me and my wife. He was very helpful and patient, giving us the opportunity to try six different pairs of shoes. He nailed the right size for my Arahi shoes, which was a revised model that I had never tried before. (Nice stability shoe.) He also informed us of their generous return policy. Finally, what is great about this store is that they seemed to have a deep stock of all models, sizes and colors. Highly recommend Jay and this Hoka location. read more

i've been to this store twice. both times i have had EXCEPTIONAL service. Both managers Jake and Eric are attentive and focused on your needs. i personally loved Erics customer service skills and will continue to recommend my friends to this store. i wear orthodics and have issues with proper fit. both managers took this into consideration and led me a shoe i would have normally ignored. they know their product and are a pleasure to work with. years ago i came to this same store and recieved sub par service. i'm so glad i gave them another try. read more

Came in with a party of three, not a single employee greeted us even though there was 3 of them, and only one employee seemed busy with a client. Store was not busy at all. We waited around 5 minutes to be helped out but the employee was on his phone and iPad the whole time. Learn how to greet your clients. read more

Huge thank you to Jake! Super friendly, knowledgeable about running needs, and genuinely made the whole experience enjoyable. He also helped my boyfriend smoothly resolve a return issue, which I really appreciated! Customer service like this definitely keeps me coming back!! read more

Horrible customer service by the two behind the register. Guy with perfect brows and curly redhead girl. The guy helping me with sizes (one guy is helping 4 different groups of customers) while the counter reps stood there chit chatting not even acknowledging the other customers in the store. The dude grabbing sizes has been gone for 12 mins and no one else is helping. This store needs a new manager. read more

I recently bought a pair of Hoka's online and I love them. My boyfriend wanted to get a pair for himself but wanted to visit the store first to see which shoe would be the best fir for him. Honestly I was excited to try the machine and pick a pair, so we went yesterday. From the moment we walked in to about 30 minutes later, not one employee greeted us. One female employee asked if we need anything but every other employee kinda just watched us struggle to figure out hat shoe was best. We had to ask someone to try on a couple pairs of shoes and that seemed like it was inconveniencing him. He came over and kinda tossed us a couple boxes and didn't even get the ones we asked to try on. If it weren't for that foot measuring machine we wouldn't have known anything about the shoes or which ones to buy. We actually ended up leaving and doing research online and just bought a pair online. Was worth it to pay for shipping rather than deal with the horrible customer service here. Also to note, the store seems larger but it's actually super tight if you're trying shoes on or browsing. Sad, cause I love my Hoka's and wanted to have a close store I could go to in case I needed anything. I wish Abbot Kinney hadn't closed down... read more

In A Nutshell: -I came here for some new Hoka's specifically trail shoes. -I had some high hopes for this store since it was located in Melrose & it's large size. -I was a little disappointed w/ the selection. -There didn't seem to be a lot of choices for a store of this size. -The layout of the shoes wasn't ideal either w/ it being hard to figure out the men's & women's shoes from each other. -There also didn't seem to be a lot of men's apparel either. Overall, I did find some nice trail shoes to add to my collection, but I would suggest the management to re-organize their store layout to make it easier to navigate & offer more choices of shoes. read more

Hoka - Sports Wear Near Me - West Hollywood, California

Absolutely the worst customer service experience I've ever had. To be clear, I am NOT talking about the people working in the store on Melrose... they are all lovely. I am talking about the company of HOKA. Let me explain further... I went to the Melrose store to try shoes on and everything was great, but they didn't have the color/size of the two pairs of shoes I wanted. So I placed the order online. But the order somehow went to an old address in another state. (note: I have ordered shoes from HOKA that "did" end up at the correct address) ... the package was stolen from the address the shoes were sent to, so I followed HOKA's procedures and filed a claim with FedEx. FedEx denied the claim and I have called HOKA customer service FIVE TIMES and spent over 3 hours on the phone with them, but they won't believe me and keep sending me back to FedEx (who keep sending me back to HOKA) ... needless to say, I've spent $250 on two pairs of shoes that I will never receive because of HOKA's incompetence. And the only recourse I have is to leave a shit-ty review here. So, thanks for everything HOKA ... enjoy my $250 ... I will never buy shoes from you again. BROOKS will have my business going forward. read more

I was walking into the store, this person was off to the side. Obviously he was not happy to be there. He had this really bored look on his face. He was not approachable and the only reason I knew he worked there was because he got behind the cash register at one point and he was wearing the hoka attire. When I approached him he responded with "I'm off." His tone was very arrogant. Almost like he was upset that I tried to even ask him for help. This is when I asked the other associate for help. The store was pretty busy and it was the guy who helped me and a woman. They were trying to work with everyone else. But the guy took the time with me while Jake just watched. read more

How do you say incompetent? Seems they have no training at all whatsoever and they can't tell the difference between an M and an L Don't bother unless you wanna get totally frustrated and people here are just too lazy. read more

Hoka - Lazy employees - Sports Wear Near Me - West Hollywood, California

Just left the store and was helped by Jake, who was amazing! Truly exceptional customer service. He was extremely knowledgeable and helpful. Will always go back to that store for Jake's service. read more

Went here on a Saturday afternoon to try on and buy some hiking shoes. Although I don't think I was greeted either when I entered, like other reviewers mentioned, I still had a good experience. When we were able to flag down the sales associate, she was all smiles and very helpful scanning our feet and bringing us various styles and sizes. The foot scanner was really cool. It told me what kind of arches I had, how wide my feet were and a size suggestion. The results were less accurate for my husband but I thought it was a good starting point. They have little panty hose socks you can use if you forgot to bring your own socks but I recommend bringing your athletic/hiking socks for proper sizing. 30 day return policy. I'm gonna wear mine as often as I can to be sure these are the right shoes to bring on my trip. Hopefully I don't have to go back to return them! Parking SUCKS. Some meters available on the main street and permits needed in the residential area. I parked in a residential area where they allowed SOME non permit parking in one section of it but it's only on one side of the street, so be sure to carefully check the parking signs. read more

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Big Hoka fan, and thought I'd stop by for a glance. Fell in love with these shoes, but unfortunately they didn't have my size! The associate helped me and was very thorough. Very small store and I can see it getting crowded, but it was a great store! read more

Hoka - Sports Wear Near Me - West Hollywood, California

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I didn't get any type of assessment of my feet but was asked if I needed help. I was directed to a particular shoe and after the rep brought me the shoes, he moved on to another customer. I had to ask a different rep to try on another pair. Neither rep asked me how the shoes were or if I liked them. They are not proactive but will only help if asked. I wasn't sure about the shoes but since they have a 30 day policy I decided to give it a try. To make the return you need to keep the receipt and the box. read more

I don't normally review retail stores but this one was rough. My brother had long wanted to try Hoka shoes because of their renowned comfort ability but it was so difficult here and I hope their other stores are better. We walked in and shoe boxes are everywhere with people like mobbing the shelves. There were 3 sales associates and we saw many leaving as we walked in, all looked extremely overworked. They had little to no shoes available and could not give us any direction on sizing, simply saying it differs by shoe so you have to try them all on. It was a hot mess in there read more

it was nice to see the selection in person but to say these people are untrained would be the understatement of the century. I came to buy and walked away empty handed. read more

Visited yesterday w my mom who is an avid Hoka connoisseur. She has at least 10 pairs. She usually gets them from fleet feet in Central Valley. I saw there was a Hoka store in LA so we made the trek from the westside to Melrose. Street meter parking didn't accept dimes or nickels. I ran out of quarters so used card. There was $15 flat rate parking if you didn't want to look for street. The residential was permit only btw. Anyways, nobody greeted us when we walked in. There's like 10 seating spots. 6 stools were all clustered together, but customers put their bags and shoe boxes on them, so only like 3 customers can actually sit to put the shoes on. I made eye contact w like three of the sales people. The guy w long hair was walking around avoiding the customers. The tall girl was focusing on one customer at a time. I finally asked the girl if she had any size 7s and she said one pair in black. So I tried them on and they fit but I wanted white. I gave the shoes the third sales person and he was very helpful and friendly. Just a horrible retail experience. Nobody greeted us. Nobody asked if we knew our size or offered to measure us. Nobody explained the difference of the different line of shoes. Not a welcoming or comfortable experience at all. I should've just gone to the foot locker at the mall instead of waste my time here. 2 stars for the guy who was nice when I gave the shoes back. read more

It was unfortunate to go to this store 2 days ago and experience the lack of care or customer service . I had to practically beg for help on a show size only for them to not have it, the guy didn't even care . He didn't provide recommendations are anything I'm torn between just ordering online or going back to adidas where they actually care . I gave it 2 stars because the store was clean read more

one of the most comfortable shoes I have ever worn. My feet are extremely happy. I can attest they make great walking gear. I encourage you to put on a pair and see how your giddy feet talk to you. read more

Great team members like Outlaw and Nina make it so worth shopping here. Hoka is great quality, without a doubt. I've bought 3 pairs from this location the last week because the team working the floor is so knowledgeable and pleasant. I will say that parking sucks on that area but Nina and Outlaw are so good at what they do that the 5 Star Review is really for their effort. I will be back! Thanks!! read more

Hoka - We purchased two pairs if the Bondi 8. What a comfy shoe!!! - Sports Wear Near Me - West Hollywood, California

I can't thank enough Yasmine's knowledge, customer service and attention to me. The brand I typically like was no longer meeting my comfortability requirements which is why I did my research and came across Hoka One One. After browsing their website's reviews and many YouTube reviews, I honestly didn't know what shoe to purchase or in what size (since I don't know if they run true to size or what so ever). I had to visit their only store located in WEHO. The two people (including Yasmine) I interacted with treated me like a King, they were willing to get my foot scanned and guide me in the right direction. Unfortunately, the shoe we decided on wasn't available in my desired color way, I had to purchase them online. I didn't want to leave their store empty handed or hopeless and I'm glad I didn't. Great staff! read more

Hoka - Men's Carbon X 2 - Sports Wear Near Me - West Hollywood, California

nice people, good service. could use more workers so wait isn't as long. parking was $15.

Outlaw provided fantastic customer service. He was a great representative for the brand.

Love these shoes. I've owned and gifted at least 15 pairs over the years. The staff is knowledgeable and friendly. Returns and exchanges are easy too. Best to try on there if you need to get a feel for something first. The online store offers more variety of colours are offered online if that's your thing. read more

This store needs help with their customer service. Was helped by some red headed lady that was rude. luckily the sweet manager helped me out i believe her name was angel. Helped me pick out some nice comfy shoes and left the store satisfied. read more

I ordered a pair of shoes, they were delivered, and I realized I did not need then. I haven't worn them at all, and followed the instructions on the website "return" section. I have been trying all day and continually get the message, "The Return Department is Not Available!@!!!!" WTF??? I'm leaving on a trip in two days, and they're "not available???" How in the heck can I return the item? To make it worse, I called both phone numbers listed, and got a menu where a pert female voice gave me three options--all of which gave me yet another recorded message. The recorded message about returns told me to do exactly what I had done--fruitlessly. Wow, this is frustrating. They really, really don't want you to return the shoes, but I never buy ANYTHING that is a final sale!!! Especially when I'm spending $154!!!!! read more

The shoes are EXCEPTIONAL. This store is not good. Having non-runners working in a running shoe store is not intuitive! We felt like we were burdening them by asking for shoes to try on. Really? Seems unreasonable. read more

I had an awesome experience at this location and the other one that just popped up. Hoka didn't have my size, but Kat took care of me, called the other store and had it out on hold. Thanks for being amazing and on top of it. I love my Hoka and can't justify buying other brands. read more

Very helpful stuff. I couldn't believe their policy. Wear our shoes for a month and if you don't like it bring back no questions asked. Wow. I have wide feet and needed very comfortable shoes. I tried 2 pairs then finally the 3rd one was perfect and happy with it. Now buying another one. Thank you guys very much read more

I see a lot of less than 3 star's reviews for this store but I didn't have that experience the 3 times I've been. Christopher took care of me and I was very happy coming out of the store. Too many times staff in retail get mistreated, I feel that what you give is what you get. Christopher was very welcoming and listened to what I needed as a client. Will definitely be back! read more

If you are to new to the Hoka brand, come to this location. My orthopedist recommended this brand to me but I had no idea that they had so many different styles. My family and I got lucky when we went and the manager Yesmy was there. She greeted us and explained in details the specifics about each shoe. The best part was, she was so friendly and nice and patient that we didn't feel rushed at all when deciding which shoes were the correct fit for each one of us. She gave us the correct recommendations and we couldn't be happier with our purchases. We ordered multiple pairs of shoes. She is truly a gem and will help answer any questions. Thank you Yesmy! read more

Hoka - Sports Wear Near Me - West Hollywood, California

I went to get some shoes. They didn't have my size, and asked me to order online. I did, and asked that delivery be to my office, since we have had problems with theft of packages to our home. The delivery service was awful. Apparently UPS tried to deliver to my office at 7 pm, when it is closed. For some mysterious reason, they tried again the next night, same result. The shoes never arrived and Hoka never informed me of a problem. I eventually followed up with online customer service, which was truly awful. They refused to re-direct the package to my home, or to instruct UPS to deliver to my office during business hours. They are going to make me traipse all over town to pick up the shoes at a UPS delivery depot. They refused to put me in touch with a supervisor. All this took over an hour of typing online. Such inconvenience, and none of it was my fault! I asked for a refund in light of the waste of time and the problems not beng my fault. They said "not authorized." I asked what they intended to do to make sure I remain a satisfied customer of Hoka. The answer? Zero, zip, zilch. One of the worst customer "service" experiences I have ever had. It dramatically lowers my opinion of the Hoka brand. read more

everything was amazing-- from the ambiance to the customer service, hands down one of the best experience i've had at a shoe store!! i have to shed some light on Outlaw, our shoe expert, on going above and beyond; as he hunted for a specific shoe i've had my eyes on. he went out of his way to call nearby hoka stores to see if they still had my size in stock-- and gave us exceptional service, though it didn't seem like we were going to walk out with anything. however since he was so welcoming, i felt so comfortable to look around and peruse through the selection of shoes in stock. left the store with not one but three pairs of sneakers. thank you Outlaw, for your positive demeanor & hospitality! read more

Hoka - Sports Wear Near Me - West Hollywood, California

This store has many colors and styles to choose from, so it's a great place to come and see what's available as well as try on and buy. However, they get two starts for service that is spotty. People were friendly at first but then argued with me when I asked them to please bring out a few more pairs in the same size. This has never been a problem in other shoe stores. Sometimes the same shoe in different pairs, fit me differently. one of the guys at this store told me that it was either in my mind, or that I needed a wide. my feet are very narrow and one shoe was fitting perfectly and the other was not. Another guy just never would bring out the shoes. Yes they were busy and I understand that, but this was not the best shopping experience. read more

I went by at 5:45 pm on a Tuesday night and they were closed :( info says they were supposed to be open til 7. Shoes are supposed to be ok for running and standing up for long hours. Not a lot of choices of shoes in their store. read more

Nice to see that Hoka just opened this pop-up shop on Melrose. They did not have the color of the shoes I wanted to but, but got to try on the model I was interested in and decided to buy online which is fine. The staff was awesome and there's good energy in there. read more

Hoka - Front of store - Sports Wear Near Me - West Hollywood, California

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Customer service is sucks! I went today (Saturday) there was 2 customer at the store and 4 employees and no one help me! I went straight to the shoes that I was looking for and the girl on the register keep ignoring me! I have to asked for help! I don't think all this employees need to work! You guys are suckkkk! read more

Absolutely horrendous customer service. Went in and waited 10 minutes for no one to help me. Was not surprised to see all of the reviews related to customer service. Avoid this store at all costs. read more