We realized Sunday morning that the hot water heater was leaking; called The Water Heater Company…read moreMonday morning and they had people out first thing Tuesday morning! Shawn conducted an excellent job replacing everything needed and brought it all up to code. Everything looks fantastic and operating well!

They're well organized, and the service technician that came out (Thomas) did an excellent job with…read morethe water heater installation (or at least it looks good, hopefully it stands up to the test of time). I took off a star for the price (see below for details). Timeline: I found out about the problem Sunday night (11pm), Thomas came around 9am Mon, and he was done at 12pm. My positive experience: My water heater (2016 Rheem) stopped working, and they were able to come out first thing in the morning to take a look. Upon reviewing my existing water heater, they recommended replacing it, along with some infrastructure updates to make sure everything was up to code. Thomas explained everything that needed to be done in detail, and I had a great experience interacting with him. The price: I took off one star because they're a bit on the pricey side. I ended up paying a little more than I originally wanted to even with some discounts they were able to provide. My original water heater was also still under warranty for both tank and parts until 2028, but this information was never revealed to me. I found out after I approved the job (my fault for not looking into it). I would've been happier if a cheaper option to replace some broken parts was offered to me as well, so that I could've made a better informed decision on repair vs replacement. Overall, I'm happy with their work, but price sensitive customers may want to look at other options before making a decision.

We've had nothing but good experiences with Good Land Plumbing! They fixed a few items on various…read moreoccasions for us at our previous apartment (toilet leak, garbage disposal clogs, etc.) and today fixed two sink leaks in our new home. I called them and they were able to come out same-day within 30 minutes. Juston was super polite and knowledgeable, and Carla on the phone line is always helpful and kind. Juston completed the work very well and quickly, and pricing was very reasonable. Will definitely be using Good Land Plumbing for all our future plumbing needs!

The team is very friendly when calling in. Our plumbing is quite old and Justin has come out to…read morehelp us a couple of times. He is competent and friendly, and makes sure the issue is working properly and the area is cleaned up before he goes. 100% will call again. Thanks team!!

Andy came to our house in Port Hueneme at a good time. I told him my problem. He advised me of…read moreimproving the situation, the cost and completed the task speedily and efficiently. He was affable and considerate.

Great, was able to schedule it same day, Amos was professional and helpful. Reasonably priced.read more

Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

Technician David H. was on time, listened to our issue, which we thought was with our water heater…read more David demonstrated how the issue (extremely reduced hot water pressure) was with our 18 year old failing/failed water softener, not the water heater. David is knowledgeable, friendly, and easy to work with. The service charge was reasonable at $59 considering the info he provided on our issue, as well as recommendations for the future. After his visit, we were able to contact our preferred water softener provider, and ordered a new one. We will definitely be contacting Payless Water Heaters when the time comes to replace the water heater.

David H came to find out why the water heater was not warming the water. He was very polite,…read moreefficient, told me what was needed, and got the job done. Thank you.

Perhaps I've been a die-hard Yelper for so many years because I love, Love, LOVE supporting all…read morethings local; including the search for a plumber. I had been seeking a solution to speed up my hot water access in the far reaches of my home (most importantly master bathroom and kitchen). After years of wasting gallons of indispensable water and electric in drought-ridden California every time I hopped in the shower or washed dishes, I knew I had to get to the bottom of it. Not to mention that it was driving me nuts hanging out on my "honey to do" list... I reached out on NextDoor to see if other neighbors had the same issue. Sure enough, I wasn't alone! I found Riviera Plumbing on various sites with stellar reviews/recommendations and submitted a complimentary service request via their website to assess my situation. Within two hours I received a call from a plumber with availability to come by the next day! Meanwhile, I also had two other local plumbers in the running (one no-showed, while the other's estimate was too high). Cuyler arrived at my house on time the following day, looked at my hot water heater, discussed a few solutions with me, and promised me an estimate within 48 hours. Fast forward a week... Cuyler behind the scenes had to reach out to the odd manufacturer instant water heater company (Rheem), purchase the specific compatible parts and pump (which were on backorder due to national supply chain issues), and was at my home for installation day. What I particularly appreciated about Cuyler is that he is the son of a plumber and several family members with stellar skills and experience in the trade. At the same time, he has a great personality, is proficient, honest, and most of all, a perfectionist. He taught me all about how the system functions and worked diligently to confirm that everything was working smoothly--including that the pump doesn't overheat with use. Cuyler was cautious given Covid by wearing a mask and shoe covers inside my home without needing to mention it. He kept his work area neat and put back the items under my master bedroom sink exactly how they were before his arrival. All of these details made it easy to write this 5-star review for Cuyler and Riviera Plumbing. When looking for a plumber, I know who I will use and refer to others.

We booked a time-sensitive appointment for today, partly based on reviews praising Cuyler's…read morepunctuality and reliability. He never showed, and calls and texts went unanswered. We're now forced to book a Saturday appointment with another plumber at a higher cost. The no-show disrupted my work schedule as well.

Made appointment, and confirmed the day before. Ten minutes before start time, I got a text saying…read morehe would be a little late due to a "quick meeting"they were having. Two hours later, still no show. No attempt to reschedule. More attempts to reschedule, they sent a different person every time and couldn't figure out what to order. After hounding them to do the job over 6 month period, they finally showed up with the shower valve and trim replacement parts, but refused to touch or move the piano (on wheels) that was in front of the wall they needed to cut open to gain access. They were very rude about it and left. Anna the administrator is super nice and helpful, but the rest of the team is VERY unreliable.

I am very unhappy with their services. They arrived 1 hour late to start their work. The two men…read morethis company sent to do the job were sloppy and rude. One of them identified himself as "Lele". At the end when I expressed my displeasure in their conduct, one of them used a vulgarity. I was discussing my poor experience with Mission Plumbing to my neighbor and he said he had experience with them before and had a lot trouble in the past. These reviews may be fake/family or maybe the employees they sent were particularly bad. Either way I would advise staying away from this company.

OMG!!! Javet, the owner is incredible!!! He took the time to explain everything and help me with a…read morewater softening issue I had. He is incredibly knowledgable, honest and fair.

Javet is a great - honest guy! He showed up hours before anyone else, he was super friendly,…read moreextremely knowledgeable, and was able to replace my water heater very quickly!! He even called the company to check if it was still under warranty and saved me a ton of money! I would recommend his services to all my friends and family! Thanks again!