Overall, I had a good experience at this hotel. The lady who checked me in on Wednesday evening was very friendly and welcoming. She gave me a gift bag that contained 2 bottles of water. I thought this was nice. My room was clean and comfortable, but I must admit that the hotel was older looking than I had anticipated. I was assigned a room on the first floor, and I must admit, I was a bit leery of this as I was traveling alone. However, I did not speak up to ask for a different room on a higher floor. There was a free breakfast included with my stay and there was a nice variety of choices. The cinnamon role I ate was delicious. The staff was friendly and wished me safe travels prior to me leaving. read more

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Clean, we'll lite at night. Quiet night's sleep. Walking distance to food options, conveniently located close to work and restaurants. Breakfast was good, and varied daily. The folks were super nice and accommodating! read more

I'm a huge IHG guy love the Holiday Inns!!! We checked Aaa and Military while going with Booking.com. It's a huge room with lots of area to move around. Breakfast starts at 6:30 am and of course after the pandemic things are back to normal again. Of course this is a Military friendly location!!! read more

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Very clean rooms and centrally located to Robins Air Force Base and great eats to include Buc-ee's! I stay here each time I visit Robins AFB and always enjoy my stay. Excellent attentive customer service with great breakfast options! read more

Your representative Courtney went above and beyond to help my wife in a difficult circumstance. Most of the hotels in the area were booked for a busy weekend and I was trying remotely to help her find a hotel room for the night after traveling all day along with a large enough parking lot for a horse trailer. I was calling around with no one willing to help until I called this hotel and Courtney immediately took it upon herself to help us in this situation. She not only quickly reassured me that she would make sure a room was available, but also personally assisted in finding a parking spot that could fit our trailer even in a very full parking lot. She completely went beyond the call of duty to make sure everything worked out. She even called me back afterwards to assure me that everything was settled. In a world where it seems like most people have little concern about others, Courtney showed personal care and concern and really did a wonderful job. She is a gem and hopefully is recognized as such. Thank you again! Zack Perk read more

Seems to be an older hotel. Not terrible but not the nicest place. Staff is hit or miss as to whether or not they even acknowledge your existence. They seem to have an issue with their key system as I am staying for multiple days but key never works more than 24 hrs. read more

When we got there we were welcome. Very friendly had everything ready. We had hot chocolate chip cookies waiting for us,can't go wrong with that. We for got a bottle opener she told us there was a dollar store just down the road,we went and found a great BBQ place to eat. In the morning more friendly staff they told us we could go on and eat early it was ready. Just really great friendly people work here. Clean rooms the most important thing. read more

Absolutely upset with the poor understanding of customer service and the inability to write a review on Holiday Inn's website. == Poor understanding of customer service == I had a reservation for government travel to Robins AFB that was inadvertently booked a day early. I did not show up on the first day because I was unaware of the error, but checked in the following day for a _two-week_ stay and was told I was charged an $84 no-show fee plus taxes. I asked the manager if the no-show fee could be waived based on: 1) it was an inadvertent error, 2) I still checked in for a two-week stay, and 3) I am a loyal Holiday Inn customer who routinely books through them, so loyal in fact that although the actual hotel is in Byron, 30 minutes from Robins AFB, I was still willing to stay with them because I valued the brand in spite of there being much more convenient options. The manager (whose responsibilities include making exceptions to policy) simply kept repeating the policy to me. I completely understood the policy, however if the manager understood customer service she would have clearly seen an exception was warranted. Ultimately, after five days of getting nowhere, I checked out of the Byron Holiday Inn and went to the Comfort Inn on Hwy 247 South for the remaining time. There I stayed at a roughly equivalent hotel that is much more convenient to Robins AFB. While the manager at the Byron Holiday Inn got my $84 for the no-show fee, she lost my $588 for the remainder of the trip and a customer for all future trips I have to Robins AFB, plus I'll explain to everyone who will listen that the manager at the Byron Holiday Inn doesn't value their customer loyalty more than she values blindly following the no-show policy. Using myself as an example, I have nearly 90K points as a rewards member built up over the last two years alone, which translates to roughly $9,000 dollars I've chosen to spend at Holiday Inns during that same time. Comfort Inn is a member of the Choice hotels, a competitor to Holiday Inn's IHG. While the hotel off of Hwy 247 South is decent, unfortunately in this case I don't feel it earned my business as much as the manager at the Byron Holiday Inn lost it. == Inability to leave a review on their website == However, what I find completely upsetting (and perhaps even suspicious), is that I have NO ability to leave a review on the Holiday Inn website for my specific stay at the Byron Holiday Inn. I have had many stays at other Holiday Inns over the last two years, all of which I seem to be able to leave a review for, but not this one particular stay . . . The only stay where I've ever asked anything of the manager! In fact, I'm not even being given my points for the time that I did stay! I'm sure it's not intentional, but if I had the ability to leave a review (or if the manager at the Byron Holiday Inn understood customer service to begin with), then I doubt I would be here at Yelp writing this review to get their attention. == Other Holiday Inns == I've never had a bad experience with any other Holiday Inn and don't feel this is representative of Holiday Inns in general. Although I haven't been a rewards member the entire time, Holiday Inn has been my hotel of choice for over 20 years. I firmly believe this is isolated to the manager at the Byron Holiday Inn. For the good of the Holiday Inn brand in general, I hope she can receive some training on the proper balance of policy versus customer service, that customer service leads to customer loyalty, and that an $84 no-show fee is not as good as $588 in actual service provided. You don't need an MBA to see that. If that training is unsuccessful, then perhaps she is more suited as a desk clerk who isn't expected to make decisions balancing policy against customer service. Either way, I won't know the final outcome. I'll be at the Comfort Inn. read more

Room was decent. But was not told the truth about the price! Rude service at the desk!!! Asked the price before we swiped our card and was charged more! Will not stay at holiday inn express ever again! read more

Stayed at this Holiday Inn last night. Was a wonderful hotel. Traveling back home from our cruise we did not want a repeat of what happened on the way to Florida. Booked the room a week in advance(6 day cruise so before we boarded), on booking.com. We got to the hotel a little later than expected but Allison was there to greet us. Check in was smooth. We were on the third floor, room 318. Room was great, bed was comfortable and they had full sized pillows. Can not tell you how much I dislike going to a hotel that does not have full sized pillows (Comfort Inn and Suites). Loved the fact the room had a keurig machine. Allison even gave us a call after check in to make sure we were OK and the room was satisfactory. As a former employee of Holiday Inn Express (different state) I could have a biased view but this Holiday Inn lived up to the expectations I have for a Holiday Inn. Highly recommend this hotel. read more

I was pretty annoyed at this hotel. First they put us in a room with a broken air conditioner. I talked to the front desk and they sent someone to fix it. But the guy who tried fixing it didn't actually fix it and just called it good. So it's just kept getting hotter in the room. So finally I ask to change rooms, to which they oblige. However, the new room they gave us smelled like people had been chain smoking in there and the managements solution to the smell was to mask it with their great grandmas horrible perfume and by rubbing old potpourri on everything. The smell was horrific. So at the expense of looking like "that guy that complains too much", I again ask for a new room, but it turns out that even though there were like two cars in the entire parking lot, they didn't have any more rooms in the entire hotel. Maybe they were hosting a clown convention each car had 30 people in it, who knows. So here we are having to choose between sweat or stank. We went with the sweat cuz my wife couldn't do the stank. We probably will not be going back to this hotel. read more

A filthy place that makes you feel disgusted to sleep, shower, and eat. I seriously contemplated sleeping in my car. I decided not to shower here; I preferred to return home two hours away. My coworker left as well. I made a trip home and back to Warner Robins due to the gross carpet & bedding, dirty microwave, odd smelling room, nasty walls, and no WiFi. I just didn't trust using the shower and cloths. The WiFi didn't work, and the staff requires you to contact support to troubleshoot their WiFi. Oh and T-Mobile customers, the connection strength out here is crap. I'm so appalled. Here is the most unaccommodating and uncomfortable hotel I've ever experienced. I suggest looking into a Macon, Warner Robins, or Milledgeville hotel. read more

Let me take you through my entire experience. First, the hotel is located in an area that a lot of business are closing down. My coworker and I went are both rewards members. At most HIEX, reward members get a perks bag, or spin a wheel for some sort of upgrade. When we checked in, we made it clear that we were rewards members and got nothing. The lady who checked us in (we will call her J) was uncomfortably fake friendly. She checked in 2 gentlemen immediately after us and gave them goodie bags! She put me on the first floor, right next to the lobby and ice machine. After going into my room, I heard everyone in the lobby and people using the ice machine. I tried to turn the AC fan for white noise on and it as broken. I finally had it. I went out and politely told J that the room would not work for me. Instead of trying to accommodate, she told me that it would be quiet after 9PM. I had to tell her that I go to bed at 7:30 and had to wake at 4AM. I told her that I would stay there for the night but I would have to change rooms in the morning. In the morning, I worked with Erica and she made sure a room was ready for me in the evening. Erica was courteous and understanding. She is the only reason I am giving this a 3rd star! Other than Erica, the service was just inconsistent. Of the 3 weeknight I stayed, I only received the newspaper one time. My second room had no lotion... The rooms were clean, but the towels need replacement bad! I mean stained and frayed. Definitely not HIEX standards. read more

If I could give it 0 stars, I would. Made a reservation earlier in the day for a late arrival that evening. I was told over the phone this hotel could accommodate my family. I was sent an email confirmation. Upon arrival well after midnight, we had to contend with an inept front desk employee who had no interest in her job. We got our room and it was crawling with cockroaches. Apparently the hotel is under construction. Definitely will not stay at Holiday Inn anymore. A noticeable decline in quality over the last few years. This was the final straw read more

I'm platinum with this company and have stayed at many of their properties and this is one of the worse ones I've seen. This hotel is very old and there were multiple small problems. Towel rack over toilet is loose, the toilet seat is loose, there's no stopper for the tub, the door is hard to open...sticks somehow and requires extra effort every time it's opened, poor wi-fi connection, the bed is uncomfortable and the breakfast is worse than the usual crappy HIEX experience (Breakfast has always been a weak point with this chain). This location is a little cheaper than the typical HIEX and now I know why. The worse part of my stay isn't the hotels fault, other than putting me in a noisey room. Every morning between 5:30 and 6am the stairwell door next to my room was opened and slammed closed 7 or 8 times...every single morning. Front desk staff are polite but uncaring. I'm going to try really hard to avoid this place in the future. read more