Had a pleasant stay at this Holiday Inn located in Leander. Nothing extravagant just a nice clean establishment to rest your head if you are here for business or just traveling through. Room was very spacious and the facilities had plenty of parking. Tons of food choices within walking distance which makes it a great option I will stay here again if in the area read more

See all

The two stars they do get is only because they switched us to a first floor room after I asked due to my husband being a stage 4 cancer patient and it being very difficult for him to breathe and get around. It was storming and we couldn't have elevators going out with the electricity in case of an emergency (wouldn't be able to do stairs). However, I would have rated no stars if possible based on cleanliness and upkeep alone, given that we paid barely under $500 for two nights and got what you see in the pics. They charge higher than the one that's off of Whitestone because they're the only hotel on this side of Leander, whereas their other location has lots of competition nearby. I've stayed at both and this location severely sucks. I don't care that it's near my sister's home. I'll make the extra drive next time. I made sure to tell the front desk as soon as we got to our room about the damage in the bathroom. The doorknob was literally stuck in the drywall from someone pushing it back too hard. There no stopper (really uncommon as I see this in my industry of commercial architecture) Not to mention, things you can't see in pics such as shoes sticking to the tile because it's so sticky. This place is dirty, damaged and NOT worth the price. read more

Holiday Inn Express & Suites Leander - Dirt marks in tub - Hotels Near Me - Leander, Texas

See all

I am truly horrified at the customer service at this hotel. I had family come in town and had recommended this hotel and I am truly embarrassed. The sheets were dirty see pictures. They offered to wash them at 10pm at night and it would take 2 hours. No apology, no offer to move to a new room. The next day after speaking to the manger they gave them half off of their room. Seriously unacceptable. These sheets are disgusting! See pictures. read more

See all

Do not stay here. For any reason. Not even if it's free. This place is filthy, they do not clean the rooms, and they lie to their guests about cleaning. This has to be one of the worst places I've ever stayed in my life. I booked this hotel as part of a package deal through Costco Travel. Everything was paid up front before the trip even started. The first issue we had was at check in. They had my reservation, but said I hadn't paid for it yet. I showed them my itinerary and receipt through Costco Travel, proving it was paid up. The woman at the front desk stated she would show this to her manager the next day, and would not charge anything at that time until it was sorted out. She took my card information to have it on file for "incidentals". Fair enough. But I later found out she charged me for the room anyway! That was a lot of fun, getting that reversed. The person checking us in was letting her children run around in the lobby, and run around in the back office. Our first room was filthy, and looked and smelled lived in. There was a poop smear on the toilet seat, there was a black streak on the sheets. There was dirt and grime all along the base of the toilet. There were sticky gray splatters on the inside of the shower curtain. When this was pointed out to the woman at the front desk, we were told "we're so sorry, I'm going to move you to another room that I know for a fact is clean". Um, ok? Shouldn't you be able to say with confidence that each room is clean? Second room was the same level of cleanliness, and also looked/smelled lived in. There was a glob of hair in the shower drain. There were sticky little puddles at the base of the toilet. There was animal hair all over the room. I found human nail clippings on the floor, as well as lots of food crumbs. There were pink stains on the sheets. There were sticky smears on the desk. Again, we complained about the room. We wanted to have it cleaned. They stated that due to COVID they weren't having people enter occupied rooms. But they brought up the vacuum, and had us vacuum the room. We were exhausted after having traveled all day, and stayed that night. The next day, I spoke to the manager on duty, who assured me she would see to it personally that the room would be cleaned, and that they would use this as an opportunity for a learning experience for their employees. We were gone all day, and when we came back, our room smelled like wet dog, and had not been cleaned at all. Our trash hadn't even been emptied out. We again attempted to rough it for the night, and planned on speaking to the manager again. When I woke up the next day, I had a rash all over the side of my face I slept on. Throughout the day, it spread to the other side of my face. My entire face looked like it had a massive sunburn, and was swollen and painful. Fortunately, my sister who I was visiting works in the medical field, and we were able to treat this without having to go to the ER. However, it took over a week before my face went back to normal. We ended up checking out that day, three days early, as it was dangerous to our health to continue to stay. We checked out at the front desk with a tall thin younger man. He told us that the housekeepers have an attitude problem, and are notorious for not cleaning rooms. Good info to know! We attempted to resolve this issue with Costco Travel. However, it turns out that Heather, the manager at the hotel, is lying to Costco travel about how events unfolded. She is stating that any issues we had were resolved during our stay, and that we stayed the entire 5 days. This is a blatant lie. TL;DR: If you care about the health, safety, and well-being of yourself and/or your family, if you value honesty, if you want a clean place to stay, if you want to be safe, do not stay at this hotel. This was a miserable experience. read more

See all

Oh my goodness I was visiting my daughter in Leander for a few days and chose this property and it was horrible. I was told at check in that there would be no housekeeping for our stay. The front desk ladies throughout my trip were on their cellphones. We had no housekeeping. Breakfast was ugh see photos. Certainly not a breakfast. Be certain to see if construction and excuses don't interfere with your trip. read more

Holiday Inn Express & Suites Leander - Empty fridges and nothing operational - Hotels Near Me - Leander, Texas

Our hotel was booked and paid in full 3 weeks prior to arrival. We stayed 1 week. During our stay we had to call every day (late afternoon asking if room service will be coming. They then came with only towels. No beds being made, towels only by request it was horrible. The morning breakfast was good. But, service was poor! The pool was locked and had to ask to open. Wouldn't stay again based on the room service for a whole week being avoided. read more

We are staying here for our sisters funeral. The staff is very friendly. Autumn is awesome. All the staff here is always smiling and willing to help. I recommend anyone to stay here. I don't know why they are rated so low. The breakfast was delicious. Thank you again for a great stay. read more

There is a reason why their ratings are so low. HORRIBLE service. It would be worth going elsewhere not to deal with the issues.

The price of the rooms is $150 during the week, and $190 for the weekend is excessive for this property, and that is with my discount through holiday inn rewards. You are charged the price of a 3-star to 4-star, but these should be $75 at best! My room was clean but needed several repairs ( lights bulbs out, Sheetrock repairs, missing hardware, etc.) The walls are extremely thin, and you can hear your neighbors' entire conversation in the adjacent room and the hallway. We stayed two nights on the second floor, and our housekeeper never cleaned the room. We had to go downstairs to ask for fresh towels and dump our trash from meals eaten the day before. Don't expect to get any resolution from the staff because they defer to the manager, who is not there to address your concerns. read more

I stayed at this hotel twice, once flying out of Austin and then back again. If I had only stayed the first time, I would have given a good review as it was a nice experience. But the second stay was not. I got in late on the return trip and the room was fine. The next morning I woke took a shower and then discovered there was no hairdryer. I called the front desk and was told that housekeeping would be in at 8:30 and he'd have them bring me one. It was 8:00. I wasn't thrilled at waiting 30 minutes but figured I could get packed and ready to leave. 8:30 comes and goes, at 8:45 I call the desk again. He says he's the only one there but he'll bring it up to me. 9:00 o'clock I still don't have a hairdryer so I go to the front desk, he says he's waiting for his key to come back and then goes to find it. He gets his key and then gets a hairdryer from another room. I wet my hair so I could actually style it and then I go have breakfast. Breakfast is what you'd expect for free, not going to complain. I finish packing and go downstairs to check out. He's on the phone and doesn't even acknowledge me. It's a work call, but it's not with a customer. Finally after waiting 10 minutes I ask if he can check me out while he's on the phone. He nods and then types a bit and then gives me a thumbs up. At which point I tell him I need a receipt. He finally gets off the phone and gets the receipt off the printer. I can't complain about the room or the breakfast, but the customer service on the 17th of December 2022, was seriously lacking. read more

Great place to stay. Staff was friendly and room was clean. Stayed here a week for training.

Do NOT stay here. They kicked us out bc we had pets, even though the pets were in tents. They charged us a night's charge, and still rented out the room they kicker us out of...I know this, bc I left some toiletries behind and discovered this at 10 pm at night, and wanted to come pick them up. The front desk stated they had already rented out the room, and housekeeping must my belongings. So, the hotel charged me and someone else for the same room. This hotel is a scam and stole our money. They refuse to give me my money back. If I could give a negative rating I would. The manager is disrespectful, rude, and condescending. I am a Rapid Rewards Member, and have filed a complaint with IHG. Now that they have taken our money and rented out the room they charged us for, and are refusing to credit our payment, I'm filing a complaint with the BBB and the Leander Better Business Committee at City Hall. Worst experience ever, and we travel every weekend. read more

I loved staying here. After staying our first night in Texas in a filthy hotel I was apprehensive to book more than one night at a time for the rest of our stay. Once we found this place we were so relieved at how much better it was that we booked the remainder of our stay at this location! Thank you so much for a wonderful time. The breakfast was good the building was spotless and smelled clean every time you walk in and the staff was so personable. They have such a good thing going here they really deserve more stars. There is also several restaurants being added to the area so it's going to be very convenient very soon. Hopefully people book early before everyone discovers this hidden gem! A big thank you to the staff they really made our stay so enjoyable with their friendly smiles and good attitudes. read more

BEWARE! Poor business practices/customer service. We have stayed at this hotel on several occasions but will never do so again. A week ago, we had planned a trip to visit our daughter and her family and booked a 2 night stay. On the morning of the day of our intended arrival, our daughter called us to say that they were ill. We immediately called the hotel and explained the situation, asked not to be charged due to the circumstances and said we would like to rebook for another weekend in October. They essentially said "too bad" and refused to not accommodate us. We called corporate guest services and they said they could reverse the charge but it had to be approved by the hotel manager - he/she refused to do so. So we were charged for a night we couldn't use. If your plans are not set in stone, do not risk it with this location. They just want the money, no interest in the customer. read more

So the problems with this place actually go back to August of 2022. In August of 2022 my son's grandparents drove in from over 4 hours away for his birthday. They got ate up by ants and the best the staff could do was move them next door. Tonight, my wife's grandfather, who is 78 years old, drove over 5 hours to pick up his daughter in her 50's. The AC in the room didn't work. It's 9:30 at night and still 95 degrees outside which means it's probably near 100 in the room. They called the front desk, no help. My wife called from our home and the guy at the desk not only hung up on my wife twice, went to her grandfather and mother's room to complain to them about my wife!!! This is happening in real time. My wife is on the phone with IHG right now trying to talk to some manager above the person at the desk and getting nothing but a hard time. Save your money or spend it elsewhere, but don't stay here. read more

Terrible service! Not enough towels, a refrigerator that buzzed all night. No maid service and ran out of bottled water. Hotel staff allowed multiple people to walk around without masks. Hotel did not honor rate quoted and said I needed to speak to manager. She never called as promised. When I finally reached out again after no word for two weeks, the general manager refused to assist. Said didn't have any proof! So much for ensuring any happy customers. General Manager Heather Smith not helpful in any way. Will NOT stay here again and do not recommend this hotel to anyone due to the terrible customer service. read more

Our experience here was very positive! The young man who checked us in (did not note his name - shame on me) was extremely polite and helpful. He offered suggestions for meal delivery, explained the hotel's Grab-N-Go breakfast option they were utilizing due to Covid-19, and emphasized to contact him with questions. Room was very nice, WiFi was exceptional and his meal delivery suggestion turned out well. We requested an hour late check-out time in the morning and were very cordially told it was fine. Our check-out was simple & quick. Enjoyed our stay. read more

Even though the room was nice, the customer service was a nightmare! When I called in advance to check my reservation, I was told that they had no reservation for me so I had to book another room at a higher rate! When I checked in, I was told that they found my other reservation. When I asked to have a cheaper rate reservation, the Manager, argued with me that I was never given a cheaper rate room. When I went to pay there was an extra $20.00 charge for incidentals, which I understand, but was caught off guard by it because I was never informed beforehand. When I brought this up to the Manger, she had an attitude with me saying "This is how hotels work." When I explained that I use to work in hotels and we never added an extra charge after the reservation was made, she became even ruder. When I asked for a second key for my friend that was staying with me (the reservation was for two adults) she seemed shocked and asked why I needed two keys. I did receive the cheaper room rate, but instead of telling me, she told my friends (who were staying in another room) to relay the message to me. I will not stay here again and do not recommend this hotel to anyone because of the customer service of the Hotel Manager Heather Smith. read more