Been a customer now since 2020 and could not be happier…read more When pandemic hit and we were all working from home, I would not go to my usual salon in Bellevue anymore. As I was looking for an alternative, I found Smooth Sugaring close to my house. And now that we are going back to the office, I will still stay with Smooth Sugaring just because of the great service and flexibility of Melissa.

Amanda was the best !!!! I'm visiting back home and needed to get waxed . So i made a appointment…read moreand i felt like i knew her ! She was so personal and friendly! When I'm back home I'll be back .

This review is for my visit on feb 26, 2026: Called to see if they had time for a walk-in pedicure…read morefor both a friend and myself and they were happy to take us in! My biggest highlight: They are friendly, detail oriented and make sure you have a proper and clean polish application. What's crazy is that we got our pedicures done on February 26th, and since then we're traveled and snowboarded twice. The pedicure grew out and even though I clipped my toenails, the polish never cracked or chipped. All the way to April 16th when I removed the polish! (for both my friend and myself!) that's crazy! The polish we got was from their dazzle dry color selection. Highly recommend! : )

I have been going to Spa Jolie for years. I always appreciate the warm welcome when I walk into…read morethe spa. Nancy is accommodating, kind and welcoming as is the rest of the staff. This morning I took my visiting daughter, her daughter, and my other granddaughter from Milan for pedicures and manicures. All were delighted! We can especially recommend the leg massages performed during the pedicures. Thanks to all!!!

Truly the best facial I have ever gotten. I generally don't…read moreever get facials, as they have never been remotely life changing, and I also was formerly an aesthetician, so I had received more than my fair share. Randomly, I felt like pampering myself and my skin, so I started googling to find someone who could squeeze me in last minute. My skin has never looked so incredible. I have been receiving comments from everyone that my skin is absolutely glowing. I chose to have the Custom Facial, and I have to say, it was the absolute highlight of my weekend. I walked out of the spa feeling so refreshed and relaxed. It was just what I needed and more. I cannot recommend enough.

I did a lash lift here on February 16, waited a month to write this review because I wanted to see…read morehow long it will last. And my lashes are still beautifully curled!!! (I posted a pic to show how they look a month after getting them done) The service is amazing, I was constantly asked if I feel comfortable. The place is clean and really pretty, which is a huge plus. I will definitely go back for another lash lift, and probably to try other treatments. I love this place!

Chi is my favorite manicurist and pedicurist. She uses such precision and exudes excellence in the…read moremanicuring process. The vibe and authenticity I feel when working with her is second to none. She knows exactly what she's doing and how to hit the right balance of comfort and amicability.

Edited to reflect my understanding after speaking with management…read more I've been going to the previous iterations of this salon initially Hoa, then Sen Salon for years. First visit since a change in management. Lam is expecting her first child and is no longer running things. There has been a minor remodel and a small increase in pricing. Service is still very good. Base Mani/pedi combo went from $68 in March to $70 now. Pricing without combo discount is higher. Please note they also now request tips in cash, so plan ahead. Can still use card but cash is preferred

This review, like the other bad reviews here, are not about the quality of sugaring services. She…read moredoes a great job with that. It's about the militant policy and the assumption that her time is more important than anyone else's. This business has all the shortcomings of a large company, and none of the benefits of a small business. I originally was waxed a little 4 weeks ago. April advised that I come back five weeks later. I run a tight and busy schedule between school, work, and caretaking for an ill family member. During the interim my cell phone was broken by the ill family member (dementia) and I had to switch my phone out. When it came closer to the appointment, I looked through my emails and did not see an original booking message. My calendar did not carry over, and I then received a text message 24 hours before the appointment. I was surprised, because most salons will send a booking email and then a reminder before their cancellation policy... something for confirmation at the onset. I showed up on time with a mask on, and wanted to rebook as I had hardly any regrowth. She was immediately angry, telling me that "she deals with people like me all the time." I was pretty shocked. Not only that she was so quick to anger, but that me showing up and using my time (because time is money for everyone) meant absolutely nothing. She angrily said that she pays for the roof over her head with the clients she has keeping the appointments. Good to know I'm just another blank face with a credit card. I have worked in customer service in 5 star hotels, fine dining restaurants, and for companies that have excellent customer service. The basic concept is that both parties' time is important, not just one. Another concept is that I would often choose to go to "mom and pop" businesses to support them instead of larger companies. The understanding was always that if they would be accommodating every once in a while, then I would tip an increasing amount each time, usually topping off at 30-35%. I have always supported service people. But at this business, it has been made abundantly clear that this is not a service oriented business. It is a profit-driven business where everyone is merely a number. She then kicked me out, telling me that she's always fully booked and doesn't need any more money. That was a weird contradiction and told me that she was speaking from emotion, and not reason. If you are nearby or have more flexibility with your time, and don't mind being treated somehow worse than all of the service companies I've worked for before in the past two decades, should you ever take an effort and show up to reschedule out of good faith, then please by all means be a patron to this establishment. But if you are looking for someone who truly values people and honest customer service, this is definitely not the place for you. April doesn't even bother to send out a booking confirmation. I've shown up 15 minutes early to everything I've been responsible in my life: work, school, appointments. I showed up on time this time. Again, didn't even register since I wanted to reschedule and not pay for having two hairs waxed. This has nothing to do with entitlement on my end. I just don't have the time or the patience to deal with people who do not understand the basic tenets of good customer service or the way that the tipping system works in America.... meaning if you extend excellent customer service, you tip an excellent amount. I would have included this appointment's service amount in my tip had I been allowed to reschedule. I only give my money to businesses and people who understand customer service and have the humility to work with people. Hubris is not something I will ever deal with when it comes to paying for a service that is not a necessity from an economic standpoint. If I were to run my own business, and felt overwhelmed, I would at least automate a booking confirmation email or have a booking confirmation template ready to send in case anything happens to a client's calendar, as most people now track it via their phones and various devices. But she insists that everything she does is perfect and there's no room for improvement, and clearly everyone else has a problem. Talk about shifting the accountability and responsibility.

I went here, to get sugar waxed for the first time and I loved it! This space makes you feel…read morecomfortable and safe. My session was full of laughs and I left feeling empowered. I will definitely come again and recommend this spot. Also I love their dog.

Ambience. B Service. A…read morePrice. A Found near bottom of Madison Avenue main drag in renovated part houses. Street parking available as far as I see. Opened 9 months ago in 2025. Made an appointment online in Yelp app. Brightly lit and clean. Very light pink paint coloring on walls. Ladies were welcoming and comfirmed appt or walk in. Immediately went to chair. Offered. Complimentary water, drinks and wine.l (refrigerated box) Nice touch. Had a menu and chose Pedicure basic for $40. Cut nails, cuticles , buffed off dead skin... salt scrub up to knees. Requested buff shine instead of polish. Very nice experience. I'm a FaN.

This is a review for the new management. I rarely write negative reviews but wanted to bring…read moreattention to this matter as I've heard others have had similar experiences. Over the summer, I got a classic gel manicure and gel pedicure here for a special occasion. I was excited to give this place a try as I read the good reviews under new management. I came early morning and was the only customer inside. During my pedicure, my toe was cut and it started bleeding and hurting. I understand accidents can happen and was calm about it. However, I was then surprised that the tech tried to hide the mistake by pouring blue liquid over my toe whenever I looked away and moving on with the rest of the pedicure as if my toe was not bleeding or in pain. It was stinging from the liquid. The tech tried to cover up their mistake so I wouldn't notice but I spoke up multiple times to say that my toe is hurting from the cut and there was silence from both techs who were doing my manicure and pedicure. They continued on without pausing and checking to see how I was doing even after I told them it hurts. I was very uncomfortable throughout the rest of the service. I fully paid for my services $100+ at the end including tip but did not leave satisfied. No discounts were offered and I barely got an apology. My toe was in pain as I walked away and was so scared of it getting infected. I don't think this is acceptable service. There was a lack of accountability, professionalism, and care/comfort for the customer.

I was a loyal customer of adorn beauty for about 2 years between 2021 to 2023. For that time, I…read moreonly went to Kylie for lash extensions. She was great. In 2025, I wanted to get my eyebrows laminated for the first time. Since I trust the business and the people who work there, I thought I would give adorn beauty a chance. However, the person that did my brows was unexperienced and new. When I told her my eyebrows stung, she said it was normal. Little did I know when I got back home that my eyebrows had completely scabbed over and I lost significant hair in my eyebrows. As you can see, I wrote an email asking for a refund for the poor service. No response from adorn beauty. As a loyal customer, I am deeply disappointed by the lack of service and accountability of this business.

I booked an appointment for lash extension and brow wax with Anna after seeing how great my girl…read morefriend's lashes were! It was super easy to book with her via the Vagaro website. I didn't receive a reminder link from Vagaro prior to my appointment so Anna was super kind to reach out to me for a direct reminder and confirmation of appointment which I really appreciated. There is a free covered parking garage on Horton street behind the building which was easy and convenient to find. Anna's shop was clean with nice lighting and great music. She made sure that I was comfortable before going ahead with the lash extension process. This was my first time getting lash extensions so I honestly wasn't sure what to expect. The whole two hours felt like it went by so fast because we talked about everything from relationships, to food, to korean dramas lol! Anna was super easy to converse with and made sure I was comfortable throughout the application process. I let her know that I'd need it to last throughout my wedding and honeymoon and she assured me she uses a strong gel. Anna seemed very knowledgeable and provided great insights into the world of lash extensions! She also waxed my brows for me and created the shape I've always wanted. My eyebrows are naturally on the thicker, "bushier" side, so I appreciated her working with me to create the best brows for my face shape. I really enjoyed my time at Adorn and would definitely come back again considering it's also a one stop shop for my brows! She also sent me away with three blush pink (my favorite color) lash combs to maintain my new beautiful lashes! Anna is super communicative via text and is open for any concerns post procedure which I really appreciate. I've gotten so many compliments on how natural and beautiful my lashes are and it's only been one day so go and book your appointment! :)

Lovely manicures and pedicures! You get you're own sterile pedicure tools with you're name on it…read morefor return clients , friendly great gals..clean and complimentary beverage, a nice and welcomed touch MY nail gal moved to this location from another location up the street she had been at for years...only bummer is my exact same nail service, 'hard gel fill $55.00 for single color is now 65.00 ! $10.00 more each fill, as higher rent here:( At the other location still same lower prices by $10.00 each visit. I go to both, defending on availability

I was so excited to learn that Khanh and Hannah had opened up their own nail salon! I was able to…read morecome out and visit and I'm so glad i did. I was able to make an appointment online easily and although it was a busy summer day, there were still a few parking spots in front of the salon. They're tucked away near the waterfront on Lake Washington in Madrona Park, which supports the relaxing experience! The salon is beautifully decorated with separate spaces for manis & pedicures. I thought it was unique that once you come in, they have you put your name on a little kit of nail tech tools for their visitors they put aside for the next time you come in. I went with a gel pedicure and removal of gelx nails for a basic mani to give my nails a little break. I was so excited to see they had various options for manicures, such as dip nails and gelx (which i appreciate so much more than acrylic!and not all salons offer). Their menu for options in pedicures and drinks all look so good ! I went with the spritzer which was delicious. I cant wait to come out again soon ! Go out and visit them, they're lovely and will take good care of you.

Went in super last minute to get my eyebrows waxed and now go in regularly. Isabella is amazing!!!read more

Complete and utter lack of customer service and good faith business practices. I've been a repeat…read morecustomer of this location and will no longer be one. I booked a brow wax online for a 6pm appointment. When we were hit with the snow and ice, I was not able to physically leave my driveway. I called the morning of and let them know and planned a reschedule the following day hoping for better conditions. I got emails asking me for how my appointment went (which I found odd) but ignored it. The next day, I still was not able to leave my house, so I called the location the morning of and let them know I would be better off canceling and then rescheduling once the holidays were done and the weather was more stable. To my surprise, a pending $25 was applied to my card. When I called the location to ask why, the woman on the phone told me there was a no-show fee because I did not cancel 12 hours in advance and this was a generous policy bc most places are 24 hours. When I asked her if this policy applied to emergencies, she referred me to her manager, Anne. She gave me Anne's number which I called. It went to VM, so I asked Anne to call me back so I could better understand the policy and if there was some work around to the situation. I never received a call back and the charge went through on my card. Trust me, I understand the reasons for no-show fees and policy but the complete lack of understanding given the winter storm despite my longstanding timely appointments with them is disappointing. I will not be returning again and will find services elsewhere.

Eric is the best on earth and I would trust him with my hair under any circumstances. We met over a…read moredecade ago when I had a really bad color. He spent like 7 hours to fix it and we've been almost inseparable since. He takes his time with cuts and they are so perfect and sharp they could cut glass. On top of it I get wine with my service so it's a wonderful experience. I recommend him to everyone!

Eric is simply the best in his profession. Decades of experience are demonstrated in his technique…read morewhile remaining on top of new trends and looks. I take my Mom here to be taken care of and each time his work is superior. All served up in a modern space that still evokes warmth.