A warm place with great staff. Anna hmmm. I will go there if and when I need excellent care.read more

You love your parents or grandparents but you just dont have the time, patience or strength to take…read morecare of them? Well I highly recommend this care home. It's very quaint. Not like those big hospital types. Its simply a home that has been renovated to accommodate senior living/care. I know the owner and trust me, you are getting excellent care. This home is in a nice neighborhood in Hemet in front of an Animal park. The excellent care is worth the money you pay. The staff will treat your parent/grandparent like family. I highly recommend Anna's Park Haven!

Horrible place came to see my mom and this hispanic lady with brown hair that had students bossing…read morearound was so rude. It was morning shift. She kept telling the students "can someone pour water for me" in a rude matter, when she could do it herself. She kept treating them like they didn't know nothing. My mom asked her for water and the Hispanic lady told a student instead. Please people like her need to stop treating people like that. She was treating them like slaves. My mom said she's scared of her too, she doesn't like how she is so aggressive. Please do better.

jade and lucia are the worst employees, One Star I would not…read morerecommend this facility to anyone looking for quality care for their loved one. From the beginning, communication was poor and promises made during the tour were not kept once my parent moved in. Staff seemed overwhelmed and untrained, with high turnover making it hard to build any consistent relationships. Medications were mishandled on multiple occasions, and basic hygiene needs were often neglected. The facility itself looked fine at first glance, but once you're inside regularly, you notice a lack of cleanliness and attention to detail. My concerns were repeatedly brushed off by management, who seemed more focused on appearances than actual care. We ended up moving our family member out after a few months--it was a stressful and disappointing experience

My mom has lived at vista Montana for 7 years and she loves it there ! Good quality care. Lots of…read morenice people live there and it's close to bank , fast food and walking distance to the market .

Very nice place to live a hidden gem in Hemet California very nice staff always available and happy…read moreto help especially Chris the maintenance man a Floyd the director of admissions I would highly recommend this place gated and very secure.

Theresa Mapilis and her crew are so professional. They are very thoughtful and courteous…read more They offered pastries, water, juice and sodas. Each employee were asking all the guests if they were doing okay,if they need water, chips or soda. Friendly environment. The parking lot was clean, the facility was clean, it is very inviting. Keep up the good work, you guys are awesome!

Yorkshire village has had many inspections going on since May back to back . This place is becoming…read moreworst and worst and with the FBI being involved due to elderly abuse and stealing . If you look on the social service page you can read each report. It is sad to say that the owners do not care about what is going on and leave it all to the business manager and administrative manager Teresa and Nicole who don't care about anything either and going on with expired license . Ever since Teresa and Amelia and Nikki Mariel became coordinator and the new owners Abe and Joe this place have became bad . I had my family members in this facility over 20 years ago and back then the administration and owners at the time were very wonderful and now all they care about is money

Desert Hills Memory Care Center We visited several…read moreresidential care facilities before entrusting our mother to Desert Hills Memory Care Center, which was recommended by the family of a resident. Gratefully, there was no institiutional appearance to turn us away. Instead an airy bright, cheerful, resort-like ambiance greeted us. Mature trees swaying in the light breeze, potted plants, a relaxed, cozy and inviting guest services desk, with a platter of fresh baked cookies on the counter. We were immediatley put at ease. Appearance versus staff: it was the people! Cheerful, helpful, always willing to serve. We chose this facility for those reasons. Its been 2 1/2 years now and Mother's laundry is expertly done, her clothing accounted for and returned to her-not mixed or lost in with the general populous. Her room is always clean, housekeeping done on a weekly basis. The food is appetizingly served and a nutritious diet followed. Mother has been surrounded by her own belongings and furniture, in a beautiful private room with a view. All the common areas shine, very inviting. From the very beginning, the staff set out to familiarize themselves with mother's medical/physical condition, wants and needs and have unfailingly sought to meet these. She is catered to!! The work is hard but staff make it seems effortless and always with a smile. Mother has six children, 13 grandchildren, 11 great-grandchildren, a sister and brother, nieces and nephews, thus many, many visitros. It is a great relief that all concerns are addressed immediately. We have received nothing but positive feedback. When asked mother always answers, "They can't do enough for me." From the very beginning Desert Hills staff has gone out of its way to make mother, family and friends feel welcome, any time, all the time. Our family is confident mother is safe, secure and very well cared for at Desert Hills.

My grandmother has lived here for about 8 years. I visit her often. When she first moved in, it…read morewas simply "Sunwest Village" and was a wonderful place. A few years later there was a change of hands and it became "Emeritus at Sunwest." More recently it was bought out again and is currently known as "Brookdale Sunwest." I am sad to say it has gone way downhill; more so with each change of ownership. The overall sense I get from listening to grandma and the other residents talk - and also what I observe firsthand - is that the new owners are not treating these residents with the respect and dignity they deserve. The dining has gone from open dining to lunch 11:30-3:30, dinner 3:30-6:30. The residents are no longer allowed to take to-go boxes (for the food that THEY PAID FOR) without paying an extra fee. They must pay $5 extra per meal if they wish to take it back to their apartment to eat. I can't help but feel that the new owners are nickeling and dining the residents wherever possible. This is purely a business venture to cut as many costs as possible and run a tight ship, regardless of how these human beings feel about it. I think what has been forgotten with the change of ownership is that these folks are, in fact, human. They have lived long lives and chosen to live out their retirements here, and now the rules are being changed on them. They deserve more respect than what they are receiving. That said - the staff here is very friendly (this is because much of the staff has remained from the Sunwest Village days). The grounds are beautiful. The food is not bad. I truly hope these new Brookdale owners will either shape up, or sell it back to someone who will actually take an interest in the residents and understand that it is unkind to disrupt and dictate someone's life so profoundly. I'm very disappointed to see the direction Sunwest has taken.

All the promises made prior to moving in were gone in the first few months. The meals in the…read morerestaurant are about on the par with typical hospital food except it is not as plentiful; the portions have been reduced to children's plate size. Breakfast is usually good because the morning cook knows how to cook eggs but if you want anything to go with it, you have to ask for it. The consider 2 tiny pieces of bacon or 1 small pancake a serving. The soups are usually pretty good but the salad bar has the same sad stuff on it day after day. Most of the meals consist of frozen portions or canned stuff and then not cooked or heated properly. The halls and rooms in the apartments are dingy and uninviting. I don't know about the "villas" but the people who live in them seem satisfied. The faucets in the apartments are cheap 1-handle things that are impossible to adjust so the cold water is cycled through the water heater which makes it warm and undrinkable. The staff is, for the most part, pleasant and friendly. However, complaints are seldom responded to in a timely way except with more promises and excuses. If you are looking for a nice place to live out your remaining years, I would suggest looking in some other city. Hemet has little to recommend it and if Brookdale is typical of retirement hotels, go somewhere else.

Great affordable 55+ neighborhood with $60 per month HOA that covers maintenance for 2 acre common…read morearea grounds, swimming pool and clubhouse. Community homes built in 1962 and many still have the nostalgic feel.

Poorly managed all the way around. The manager Asked us to move out without refunding the credit…read morethey promised to give. Their corporate office had to get involved to find the missing money. It took time and many phone calls. Very dishonest group working their

I lived at Sunwest Village, in the "independent living Villas," for 18 months. During that time it…read morewas owned by Merrill Gardens,Emeritus and then Brookdale (the corporation that took over Emeritus.) In my experience, it did not matter who owned and operated it, as the behavior and attitudes of the long-time staff continued on the same regardless. As a result, Sunwest is the WORST place I have ever lived in my life. Rather than treating the residents as valued and respected elders who deserve excellent service, many of the staff act as if the residents are their parents or grandparents who are supposed to take care of them. Staff chronically complain to residents about how overworked they are, and use that as an excuse for not doing their jobs. It is necessary to fight for every service that is supposed to be included in the monthly fee. For example, the "Villa" I moved into was infested with black widow and other types of spiders. My first week there I killed 27 black widows just in the garage! Although the spider infestation presented an obvious health hazard, I had a constant battle with staff to get our place exterminated, a service that is supposed to be provided. Getting assistance from maintenance was also an ongoing fight, and the quality of the service was hardly worth fighting for. The maintenance staff flooded 2 rooms of my "Villa" while fixing a simple leak in the toilet, because they had incorrectly turned off the water at the outside main valve! The buildings are old and have not been renovated since being built in the '70s so they need a lot of maintenance, but good luck getting it when you need it. The landscaping service would mow the lawns on a regular basis but would ignore the weeds growing in the yard. I decided to let them grow just to see how bad it would get and I had weeds that were over 3 feet tall before they cut them down! After Housekeeping would come and do the "light cleaning" (my neighbor called it "a spit and a promise") I would take a wet paper towel and wipe it across the newly mopped floor and the paper towel would be filthy. While I can only write about my own experiences, other residents told me they had the same problems or worse. One thing almost all the residents appeared to agree on is that the food is terrible! It is almost all processed, in very small portions, limited variety, tastes bad and appears to be bad for you. I did not eat a meal at Sunwest the entire last year I lived there as I just could not stomach the food. Although I was forced to continue paying for meals as Sunwest will not adjust their pay structure even if you don't eat there. The person I live with was having chronic extreme gas and horrible diarrhea and the doctors could not figure out why. The day he left Sunwest the problem stopped and he hasn't had a single episode since. The best advice I can give anyone about Sunwest Village is "stay away!"

Hi, I would just like to say that, I went to see my aunt…read morewho was being cared for at this lovely place, and met a worker who was so sweet and caring If I remember correctly her name was Adrianna. Very clean and peaceful place.

My dad needed 24 hour care after a hospital stay. we were so fortunate to find Eugenia's, as he was…read moreno longer able to return to his independent living facility. Bianca and her wonderful staff welcomed my dad to their home and solved a huge problem for my family. the home is very well run and meets the highest standards of care and safety. there are about 8 full time residents. Accommodations are made for those who require hospice care or special services. special thanks to Julie, the full time cook! She always has a smile, a story, a recipe, or a cup of coffee to share. Heather, Betty, and Alice all deserve recognition for their gentle manner and expertise in caring for our seniors. My dad spent his final days in comfort, and surrounded by folks that treated him like family. I feel like they are all "family" to us now.

Deborah Kerr was a wealth of information and was genuinely concerned for my friend who I was trying…read moreto place. My friend lives solely on social security so was not a candidate for moving to Deseet Hills Memory Care. Deborah went above and beyond giving me numerous suggestions and resources for other facilities

If you love your parents or grandparents, please do not place them in this facility. It's a…read morehorrible place for your loved ones. Don't let them show you only the model rooms ask to see the actual rooms where residents live. Be prepared to wait every time you visit because residents are often not ready for family visits. If you are seeking employment as an RN, LVN, salesperson, or any healthcare professional, be very cautious. I have personally voiced my concerns to the leadership of this company, yet they continue to allow an Executive Director to remain employed despite numerous complaints. There have been repeated reports of drinking on the job, and no meaningful action appears to have been taken. I am deeply disappointed by the lack of accountability and concern for both residents and staff.