Nice pool store, very large. They also sell hot tubs. They have your usual pool chemicals but also…read morea lot of stuff for the pool like games, floats, lights, etc. My friend got a big container of chemicals and they were very nice and put it in the car for her. The pool floats, etc are a little overpriced so it wouldn't be my first choice to get something from here but if you really want something right away, this is a good place to go.

These people are horrible service providers. They left me stranded for weeks between visits and…read morenever even got my pool open in time for summer! I had to tell my very young daughter that we couldn't use the pool this year and she was so upset! This company will treat you like garbage as a customer, and overcharge for poor service. They only make time for you when the bill becomes due! Skip this headache. This company SUCKS!

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

Hard pass on this dealer, zero support after sale of hot tub. Sold a European Hot Tub, now I can't…read moreeven get product support. We requested 2 months for them to come service. After being told this and that, the wife told us the owner was on vacation. The owner said he was "sick" and requested I take down this negative review or else my hot tub will never be serviced. Unfortunately, despite multiple attempts to get assistance, I was repeatedly told the company was busy, and the warranty period expired before the issue was resolved.

I am about to move to the area and just purchased a house with a pool. I have never owned a pool…read moreand have no idea how to care for it. I am concerned about the maintenance cost and what I might have to do myself to minimize that cost. So I called around and was referred to a number of different companies. Spoke to two and was underwhelmed by the responses and overwhelmed by the estimated costs. And then upon a recommendation I called Swim King. Dennis Galderisi answered the phone and from his the very first words my anxiety came down. Dennis was absolutely great. He clearly knows everything to know about pools and he answered my many questions with tremendous patience. He addressed my cost concerns by suggesting a tailored maintenance approach to how we will use the pool and suggested a number of ways we could do some of the basics and save money. His approach and manner felt sincere and honest. My next step is to get to his store and meet him in person. I am comfortable that I have found a pool professional who I can trust.

They're incredibly rude here. Asked if they could service my pool and they said no, they were too…read morebusy. Fine. I asked if I could get on the waiting list for next year and they still said no. I understand if their client roster is full but the way they communicated was really smug. I told them I live less than a five minute drive away and the guy said "our cut off is a 4 minute drive." Ok guy. We ended up buying overpriced supplies from them anyway and our pool water still went green. Just YouTube it and buy supplies off Amazon.

I have been purchasing Pools, hot tubs from Orange County family in Mohegan Lake. Since…read more2001.Vincent and his staff always went above and beyond the need to help me with any questions and purchases. They have always treated me like family . They have the Best prices , and high quality products , aside from a professional nature . I highly recommend. Orange County Pools of Mohegan Lake for any of your aquatic needs .

This company was really quick to take my money. And when it was time for service, I just kept…read moregetting delays on appointments, nothing ever got done. My pool was never open. The recent appointment that they gave me was August 28. When the fall is about to come, this company is unreliable unprofessional. No one ever calls you for anything and you have to constantly be calling them to follow-up. Unfortunately, I did not open the pool this summer but I hired a different company to move forward for next summer. I would not recommend this company.

Another amazing opening where the pool water is blue. Put the system on.Added additional water and…read morethe chemicals. We were swimming in it the next day. He comes over weekly and checks are chemicals. If we're low he adds it in,while cleaning out skimmer and take his time to brush the walls. Best company we've found. His prices are fair for all extras he throws in.

STAY AWAY!!! I originally called this company in 2021 for a new liner. They came to measure my pool…read moreand had to come back a second time to remeasure again because something was not right. Both times when they came to my house they just walked into my backyard - did not knock on my door or anything, which was very rude and unprofessional. After the second time measuring, when they eventually came back to install the liner, the measurements were off. Our liner kept popping out and leaks were happening. I called and called and never got a response back. It took them a whole year to come back to fix my liner and all they did was place pins to stop it from falling (2022). Did they fix the leaks? No. I've been calling multiple times again to fix the leaks. It is now 2023 and nothing was fixed. They take your initial money and then dump you. You don't get a response from the workers or the owner. They completely ghost you after taking your money. One worker answered my texts about scheduling a time to come fix my leak. He set up a time with me and then on that day said he was too tired to come and didn't show up. He said he would come the following day but guess what, no call and no show. If you're looking for headaches and problems, make sure to give this place a call. Otherwise, save yourself the trouble and money and call a more respectable and professional company.

Great customer service! Quality of your work is exceptional, and their workers are outstandingread more

By far the best. I had several quotes done and yes a few came in a little lower BUT this is not a…read morefew years project it's a lifetime one and well worth the few extra dollars. Greg knows his stuff. These people have been building pools for generations it feels. Jules coordinates everything from permits to orders to electricians to landscapers. You need it she has you covered! My pool is almost finished and I am so happy I picked this company. Not to mention the actual guys doing the work they WORK! This isn't your typical contractors who take 6 hour lunches. They are so nice so accommodating. I must mention I have OCD with symmetry I kid not these guys re measured ans re positioned the pool for me maybe 6 times before I agreed. With zero complaints. Look for further this is the people you want doing the work.

Orange County Pools in New Windsor, NY - 0 Stars. Horrible experience over the entire process of…read moreinstalling a new custom vinyl pool with a fiberglass hot tub within the footprint of the pool. We dealt with Shane, who is absolutely useless. Knows nothing about the equipment he sells, could not remember anything we had gone over with him or the actual liner and products we wanted. We were doing stone coping and pavers around the pool. Told us we must use 12" coping. Luckily I waited to order the stone as when they installed the the pool walls and the hot tub (which was delayed by several month because they told us the wrong one was sent to them - an absolute lie as we had to chase them down up to the day before they were supposed to install it until they finally lied to us and tried to talk us into doing a concrete hot tub instead - which by the way they originally said they could not do). When they finally installed the hot tub 4+ months later, 12" coping would not cover the gap between the hot tub and the pool wall because they had measured incorrectly. (needed at least 14" coping). Then the hot tub was leaking from day one. Couldn't get the basics right - if it doesn't hold water, nothing else matters. They sent over someone who didn't know what he was doing and was just smearing caulk all over the one light fixture in the hot tub to try and fix it. After the 4th! visit to find fix the leak, we had to get a sonic leak detection specialist to find and repair the leak. Then one of the relays went out at the Pentair panel. We were now dealing with the owner of the company (Vinnie) due to Shane's complete incompetence (I can not stress enough how clueless he is..). Vinnie tried to claim it happened because the low voltage line was run in the same conduit as the high voltage line (this is not the cause) and it was our electricians fault and needed to go back to them. He didn't realize that HIS electrician had run it.. another idiot trying to offload his mistakes onto us. They sent a nice guy over to fix it and he replaced the relay, but said he couldn't test as he didn't know how, but it should be good as it was a new part - the first one was a new part also, you need to test it. I did it myself. They also ran the lines for surface mounted air control valves (for bubbles in the hot tub) right in the walk path and where you step into the hot tub. I spoke to Shane (Vinnie wasn't available) to tell them they needed to be moved (10 mintue job - pvc flex pipe) and Shane said I don't think you can do that.. The guy who knows nothing about pools, now has an opinion on pool plumbing. I told him it absolutely can be done, and WILL be done, I was asking them to do it as they had put them in the wrong place. He got back to me after talking to his techs and gave me a quote of $150 per hour to move. Thanks for nothing idiot. I did it myself in ten minutes, no issues. Shane also ordered the cover for the pool and hot tub incorrectly. He literally co do nothing right. We spent over 1 and 1/2 years dealing with their incompetence. The actual pool builders they outsourced to (believe they were called King Pools) were good. NEVER EVER think about using them, you will regret it like we did.

Purchased a Wellis hot tub and it was a nice investment . Shane, Jordan & staff very nice and…read moreacceptable of our phone calls regarding when delivery would happen . Delivery was excellent. We will get instruction when wiring is complete , it looks fantastic , we are so grateful & happy we put our trust in Orange county pools, I wish they would've put our purchase towards points but I guess we would've gotten too much product for free haha but you do earn points towards free pool supplies if you pay cash for your goods bought here , great variety of supplies

These stores are absolutely fantastic! The highlight is definitely the garden center, which…read morefeatures an incredibly knowledgeable and courteous staff. The gift shop is also fun to browse; while I don't always buy much, it's nice to look around, and you can occasionally find a hidden gem--like the lovely holiday ornaments I discovered last year. Most importantly, the produce is consistently fresh, and the overall customer service is excellent.

Another ADAM'S FARM RIP OFF WARNING The Strawberry and…read moreBanana Cream pies have all have the middle bottom raised/bubbled up So it LOOKS like you are getting a full pie, but they cheated on the underside center of the pie tin See the pictures Its been on 5 pies i have bought so far I should report Adams !!!!