We had Tony and his crew install our pool many years ago. Great job and fair price. The best…read morething though is that Tony is there for us, even after many years, to help when we have a problem or give advice when we ask. This is how businesses should be run

I'm so grateful when I find businesses that are unpretentious, trustworthy, and just simply easy to…read moreget along with and do business with. After an unpleasant experience with OC pool and spa (my review mentions gators), my faith in humanity was restored once again courtesy of Tony and his crew. Simply put, they are pleasant, hard-working, honest, and efficient. They know how to get the job done, and they do it without fanfare. 100% recommend.

I was very disappointed in the service. I had weekly pool cleaning service and, although Mike was…read morefriendly, he took advantage of me. The 20 minute service I received on my 20'x40' pool was deplorable. The sides of the pool were never brushed, nor was the pool water tested weekly as it should have been. After paying close to $6K for the season, I was definitely scammed And I cannot recommend Crystal Cleat Pools or Mike to anyone. I maintained the pool for more than 20 years on my own including the DE filter cleaning. In addition, a pool store asked me if I would consider working for them because I knew so much about pools. I had to stop taking care of the pool because of some health issues otherwise I'd still be doing it myself.

Owner Mike Simone is engaged, communicative, honest and trustworthy. There's no way around it:…read moreowning and maintaining a pool is an expensive endeavor. I'm so glad we've found a company we can rely upon help us keep it operating and beautiful.

Orange County Pools in New Windsor, NY - 0 Stars. Horrible experience over the entire process of…read moreinstalling a new custom vinyl pool with a fiberglass hot tub within the footprint of the pool. We dealt with Shane, who is absolutely useless. Knows nothing about the equipment he sells, could not remember anything we had gone over with him or the actual liner and products we wanted. We were doing stone coping and pavers around the pool. Told us we must use 12" coping. Luckily I waited to order the stone as when they installed the the pool walls and the hot tub (which was delayed by several month because they told us the wrong one was sent to them - an absolute lie as we had to chase them down up to the day before they were supposed to install it until they finally lied to us and tried to talk us into doing a concrete hot tub instead - which by the way they originally said they could not do). When they finally installed the hot tub 4+ months later, 12" coping would not cover the gap between the hot tub and the pool wall because they had measured incorrectly. (needed at least 14" coping). Then the hot tub was leaking from day one. Couldn't get the basics right - if it doesn't hold water, nothing else matters. They sent over someone who didn't know what he was doing and was just smearing caulk all over the one light fixture in the hot tub to try and fix it. After the 4th! visit to find fix the leak, we had to get a sonic leak detection specialist to find and repair the leak. Then one of the relays went out at the Pentair panel. We were now dealing with the owner of the company (Vinnie) due to Shane's complete incompetence (I can not stress enough how clueless he is..). Vinnie tried to claim it happened because the low voltage line was run in the same conduit as the high voltage line (this is not the cause) and it was our electricians fault and needed to go back to them. He didn't realize that HIS electrician had run it.. another idiot trying to offload his mistakes onto us. They sent a nice guy over to fix it and he replaced the relay, but said he couldn't test as he didn't know how, but it should be good as it was a new part - the first one was a new part also, you need to test it. I did it myself. They also ran the lines for surface mounted air control valves (for bubbles in the hot tub) right in the walk path and where you step into the hot tub. I spoke to Shane (Vinnie wasn't available) to tell them they needed to be moved (10 mintue job - pvc flex pipe) and Shane said I don't think you can do that.. The guy who knows nothing about pools, now has an opinion on pool plumbing. I told him it absolutely can be done, and WILL be done, I was asking them to do it as they had put them in the wrong place. He got back to me after talking to his techs and gave me a quote of $150 per hour to move. Thanks for nothing idiot. I did it myself in ten minutes, no issues. Shane also ordered the cover for the pool and hot tub incorrectly. He literally co do nothing right. We spent over 1 and 1/2 years dealing with their incompetence. The actual pool builders they outsourced to (believe they were called King Pools) were good. NEVER EVER think about using them, you will regret it like we did.

Purchased a Wellis hot tub and it was a nice investment . Shane, Jordan & staff very nice and…read moreacceptable of our phone calls regarding when delivery would happen . Delivery was excellent. We will get instruction when wiring is complete , it looks fantastic , we are so grateful & happy we put our trust in Orange county pools, I wish they would've put our purchase towards points but I guess we would've gotten too much product for free haha but you do earn points towards free pool supplies if you pay cash for your goods bought here , great variety of supplies

I bought a house in Chappaqua with a large pool. I knew nothing about pool maintainance/ service…read moreand restorations, I called Strange Pool and Spa having come highly recommended. Sue and Bob, the owners, were incrediable. Explained how to get the pool opened and cleaned, and were very generous with their time. I am very delighted with their attention detail and expert knowledge of old pools. I highly recommend Strange Pool and Spa.

From the owner: In-ground swimming pool & spa service which includes; weekly & bimonthly cleanings, seasonal…read moreopening & closing. We specialize in renovation & repair of tile, coping & plaster finishes. Upgrades to your current filter, heating and sanitizing system with UV, Ozone and Solar heat installations to reduce you dependency on oil & gas.

When I couldn't get my 15 year old pool heater to work I called several companies. Only Better…read morePool Service called back. Didn't make a difference that I hadn't used them before. James came the next day. We determined a new heater was the best solution and he had it ordered and installed in a week. The old one was hauled off and we are enjoying our pool and spa.

This is the worst contractor I've ever dealt with. He did a terrible job and now we can't get him…read moreback to fix the problem. Won't acknowledge texts, voicemails or emails. I'd never recommend this pool service!

I'm so happy that we made the trip from CT and found the perfect hot tub for my needs. They…read moredelivered the next day and the price was very reasonable and the hot tub appears to be high quality.

Hard pass on this dealer, zero support after sale of hot tub. Sold a European Hot Tub, now I can't…read moreeven get product support. We requested 2 months for them to come service. After being told this and that, the wife told us the owner was on vacation. The owner said he was "sick" and requested I take down this negative review or else my hot tub will never be serviced. Unfortunately, despite multiple attempts to get assistance, I was repeatedly told the company was busy, and the warranty period expired before the issue was resolved.

I have to come on here and give major props to a local business. Gary from Mahopac Pools is great,…read morehe is honest and reliable. I am so happy I found him. We were in desperate need of replacing our liner. Not only did he find me a liner, (really quick) when it is almost impossible...His prices are honest (HE IS NOT GAUGING CUSTOMERS!!!!) I needed to put that in caps so everyone knows how honest he is. I call him with ridiculous questions and he never makes me feel like I am bothering him. He is always extremely friendly and kind. He has won my business and referrals for life!!!!! He also recommended an installer (Gerber) who replaced my liner who is amazing as well. He fixed an improperly Installed pool that was 10 years old. His staff was great as well. I called him he came out next day gave me a honest quote and stuck to it... I will refer him as well any chance I get.

Highly impressed by Mike at ASP, very professional, knowledgeable and did a really great job. He…read morewent above and beyond to get my inground pool serviced and up and running for the season. I would have no hesitation recommending Mike and ASP of Westchester to anyone, 2 thumbs way up!

From the owner: America's Swimming Pool provides complete swimming pool construction and renovation services in…read moreKings Park and surrounding areas. From initial planning and excavation to the final installation, each phase is handled with care and precision to bring your vision to life.

Company to my rescue! Thank you to Phil and his team! My pool liner ripped in half and what a mess…read moremy backyard turned to be! Water everywhere! I was recommended by a neighbor to call and they fit me right in! They even came back to install my ladder as I carelessly forgot to leave them the screws! Fast Service and the quality of work was outstanding! Deborah was so understanding and helpful! Thank you to this team!

Good luck getting an appointment, a call back or any follow up. why not just be clear and…read moretransparent and say you just can't handle another job. Every appointment was delayed the work unsatisfactory and way beyond schedule. If on the fence consider the lack of reviews, most after dealing with this contractor wouldn't even waste their time reviewing because they'd rather just forget the whole experience.

I hired him to set up my above-ground pool in 2024. Before the installation, I specifically asked…read morehim to place it in the middle of the yard because that area was flatter. Instead, he insisted on putting it in a different spot, assuring me that he had leveled the ground and that it would be fine. The pool looked okay at first, but it only lasted one season. Last year, the liner ripped, and I initially thought it was my fault. This year, I had another pool professional come inspect it, and they immediately pointed out that the original installation was done very poorly. They found that there were tree roots underneath the pool that had continued to grow, causing the ground to become uneven and the pool to lose its level. I was also told that the area should never have been used in the first place because of the roots. I trusted his judgment when he assured me the spot was properly leveled, but it turns out that wasn't the case. While the pool may have looked fine initially, the poor placement and installation ended up costing me a damaged liner and additional repair expenses just a year later. I would not recommend this service based on my experience. If I could give a 0 star;I would.

Franco, You have not kept your promises of fixing my pool…read morefor several months now. Now you have been avoiding my calls. Do you do this to all your customers? More than half the amount of pool repair price was paid to you last year but you have not done anything. Do you really intend to perform the work or I should seek legal action? Naresh Sharma