I called Cascade Pet Hospital specifically to schedule cherry eye surgery for my dog. On the phone…read moreI was told they could not schedule surgery without an exam first, and I booked the earliest appointment based on the impression that the clinic could perform the procedure after evaluation. At the visit, I was told Cascade does not have a veterinary ophthalmologist and that I would need to see an ophthalmology specialist for surgical repair. I was charged $111 for the exam, but the outcome was essentially a referral that could have been made clear before I came in. I'm also concerned about the guidance I received: I was told there was a "50/50 chance" surgery wouldn't work, yet board-level ophthalmology resources commonly cite higher success rates for gland replacement/repositioning (often called a "pocket" technique) and describe recurrence as a known possibility--not a coin flip. For example, Colorado State's veterinary ophthalmology service lists 85-90% success for cherry eye repair, and VCA notes ~5-20% risk of re-prolapse requiring additional surgery. My main concern: The hospital was NOT transparent on the phone about whether they can actually perform cherry eye surgery in-house (especially if it requires a specialist). If I had known the expected outcome is referral to ophthalmology, I would have avoided unnecessary exam fees and go directly to the right provider.

Our first visit here as new clients. We started coordinating our dogs care before moving cross…read morecountry and the Cascade Team could not have been a better partner - quick to respond, positive in all our interactions and made it so easy to transition records etc in advance. We had our first in person appointment this week and the five star service continues. They graciously took some notes ahead of time - our pup has quite a history. The care staff had taken time to review and seemed to know Woody before we ever arrived. There is a holistic component to their approach which I appreciate. The enthusiasm and professionalism are a highlight for me! Thank you again Cascade Pet Hospital!

We had to put our dog, Chunk, down and they were so kind and thoughtful. Had him cremated and his…read moreashes came in a beautiful rosewood box, with a paw print clay disk, some fur, and a really sweet note. The procedure was sad, but it was handled very nicely. Would highly recommend.

My dog gave a blood sample on Monday for a test that can be done in-house. I called to follow up 3…read moredays later and they told me "the lab" lost the blood sample so we need to go in to do a new one. When were they going to tell me if I didn't follow up? When I called to schedule a new blood drawn, the front desk person said "you can drop off a new sample anytime". We have been with Critter Doctor (the former name of this place) for 10 years. They are now a pet urgent care and wellness center. Not sure if the change is impacting their service level but this is not good.

It looks like this practice changed ownership/management somewhat recently. I visited in July 2026…read moreand saw Dr. Vincenzi, who was wonderful. I don't live in the area, but was here visiting family. Our first morning here, we see that our poor doggo's paw has blown up overnight, hugely swollen and infected. They got me in that day on an urgent care appointment. The tech took one look at my dog's foot and knew what it was, came and got the doc who confirmed - a stupid foxtail had gotten itself info the paw and worked its way through, bringing dirt and infection along for the ride. Within an hour or so they got his pain under control, debrided the wound, made sure the foxtail was out, and found a second one that hadn't made itself known yet. While they had him, they also took the time to look at his ears and other paws to check for signs of any others. Everyone was super kind and efficient and knowledgeable, and the price was quite reasonable. I like my vet at home, but it would be hard not to switch if these folks were in town.

The new owners/vets do not deliver the same care. My previous recommendation was based on that.read more

UPDATE: I waited until I was less upset to write this…read moreupdate. Time didn't really help, I'm still angry. Your response is insulting and only reinforces my concern about this practice. Instead of engaging with the substance of what I experienced, you've chosen to focus on technicalities and imply I'm mistaken or confused. Who the owner was is completely beside the point. I was a long-term client, and I know exactly who I was dealing with and the guidance I received. An employee told me the vet who assisted me was the owner. Attempting to discredit my experience over that detail feels evasive rather than accountable. Dismissing my account as "erroneous" without addressing the actual outcomes is troubling. I was given advice, that I later learned through a second opinion, was inappropriate and ridiculous... and in at least one case, dangerously wrong. That is not a misunderstanding; that is a failure in the care Inglemoor provided. Yes, I have the correct location. Anything incorrect I said was because it was information given to me by your employees. You state that you don't "insist" on treatments, yet the pressure I experienced happened. You claim not to offer or promote certain therapies, yet they were explicitly presented to me. You describe medications as readily available and inexpensive, yet I repeatedly struggled to obtain them and saw poor results while being told the condition was effectively "untreated." These are not abstract complaints, these are my experiences. Rather than acknowledging that I may have had a genuinely poor and even harmful experience, your response suggests I must be wrong. That lack of reflection is exactly why I will continue to compel others to seek care elsewhere. I did not write my review lightly. I wrote it after losing my cat under circumstances that, according to another veterinarian, involved missed or incorrect diagnoses, and after seeing a clear improvement in care with my surviving cat once I left your practice. If you truly take negative feedback seriously, then start by considering that not every uncomfortable review is "erroneous." Do better. ORIGINAL REVIEW: I caution everyone against considering Inglemoor Animal Hospital. My cats suffered needlessly and I strongly feel I was misled and pressured into unnecessary, inappropriate treatments and costs. Not everyone can afford a 2nd opinion but I'm glad I could. While some vets at Inglemoor were kind and well-meaning over the years... the owner, who was my primary vet, gave advice that was not only unhelpful but may have caused serious harm to my cats. She pushed pseudoscientific treatments like acupuncture, misdiagnosed dental issues (recommending unnecessary surgery), and dismissed the need for special kidney diet food for my elderly cat who did in fact have kidney disease, (which was later confirmed by another vet.) They insisted on radioactive iodine treatment for my elderly cat's hyperthyroidism. But due to the cat's advanced age, I went with the less invasive option of medicating daily. Getting it was a pain (at times it was out of stock,) the expensive medication did not control the issue as expected. After many months, I was told her condition was being documented as untreated. That statement made me furious, and finally decide to go elsewhere for care. I got a second opinion from a far more competent veterinarian who corrected these misdiagnoses and actually demonstrated the reasoning behind their care plan. I'm deeply frustrated I had to go elsewhere to get proper help. The cat with hyperthyroidism passed away from extensive undiagnosed cancer shortly after their first exam with the new vet. It was too late for them to help. My surviving cat is having a much better time under the care of a different vet.

We entrusted this clinic with the care of our pets for more than 20 years and always believed they…read morehad our family's best interests at heart. Sadly, our recent experience surrounding the care of our beloved dog left us deeply disappointed. After his passing, we reached out to discuss our concerns and to request a partial refund for services that had been provided. We understood that the clinic might not agree with our request, but we had hoped for a more compassionate and understanding response given our long history as clients and the difficult circumstances our family was facing. Instead, we left the conversation feeling dismissed and unsupported during an incredibly painful time. Losing a pet is heartbreaking. What has made this experience even more difficult is feeling unheard by a clinic we trusted for over two decades. We hope our feedback encourages reflection and a greater commitment to compassionate communication and client care in the future.

My experiences have raised serious concerns about unethical practices. To begin with, it's…read moreunsettling that they examine pets without the owner present, which immediately feels suspicious. On more than one occasion, doctors have ordered lab tests without my knowledge or authorization and then presented the results, expecting full payment. In one instance, I took my dog to Vetco for routine vaccinations, where they mentioned he had an ear infection. So, I already had this knowledge going into the check-up at Animal Dermatology Clinic, but before I could present this information or discuss next steps with the doctor, he had already authorized an ear swab test. The results confirmed what I already knew, and I was charged over $150 without prior consent. I was furious. This has happened with both male doctors at this clinic. It feels less like they're focused on resolving issues and more like keeping pets on ongoing treatments to ensure repeat visits...to generate more income. My dog has been on allergy medication for over 10 years, and I'm required to bring him in for expensive annual checkups just to keep his prescription active. They also recommended that I apply hand sanitizer on my dog's already dry skin, which I can imagine can be so painful. I did not follow that recommendation! I've decided I am going to take my dog elsewhere. Overall, I no longer trust this clinic's intentions and cannot recommend their services.

Dr Masutani is super responsive, knowledgeable and keeps things real. The office staff is…read moreabsolutely top notch and respond to my questions, whether about allergies or not, usually in less than 24 hours. Yes, it is expensive, but this is a specialist. Still hoping for results, with allergy shots, but if your loved animal has signs of allergies, I don't think there is any better place!

Dr. Phillips and Dr. Thomas were amazing when our chow chow, Kiki, needed a dental cleaning. Chows…read morecan be wary, and Kiki had a couple of traumatic vet experiences in the past that made us very nervous about leaving her alone and going under anesthesia. Both vets, along with the vet tech team, listened to our concerns and worked with us to keep things safe and low-stress for everyone. They went above and beyond to make the process smooth, and even followed up afterward when Kiki had some appetite issues from her meds. Their guidance helped her bounce back quickly. We're so grateful for the care and compassion they showed (both to Kiki and to us!).

Staff was very helpful and gentle with my kitty boy! They were also very clear about prices since…read moreI'll have to have some procedures done with my cat. I look forward to returning.

I was feeling pretty helpless after a couple vet visits at other places with no improvement, I…read moreturned to Dr Mundell at ADS. This doc holds YEARS of wisdom and experience. He explains the health issues and treatment very well. We have a multitude of issues with our pet, We came up with a treatment plan and we are relieved to have a direction to getting our Golden retriever back to good health. He provided us a complimentary nail trim which was so badly needed also. The women at the front desk are super friendly and educated in pet care as well which is a huge help and time saver when needing questions answered. You don't always have to wait for the doctor if you get stuck on treatment at home. You get what you pay for and I like to cut through the chase so this is a perfect fit for us. Don't waste your time and money going to places that don't get results. Give them a call.

Detailed and comprehensive is what the very kind and professional Vet Dr Mundell offers here…read more My dog loved every one here which is great as we are looking for solutions to the problems. I feel so confident to succeed based on all that was covered and discussed. I totally recommend this Veterinarian as he is so committed in the work of discovering what is going on in each case. Great support Staff as well! Very thoughtful and kind.

This was one of the most concerning experiences I've had with a veterinary clinic…read more My dog has had surgery at this clinic and has been seen here before. He recently developed what appeared to be an urgent eye issue. I was instructed to use their after-hours emergency service, so I did exactly that. I called four times over four hours. I sent an email with photos, a text with photos, and left multiple voicemails, including one during business hours. No one ever responded. Not once. I was even prepared to take him to the emergency room, but was told they do not have an eye specialist and was advised to contact his eye doctor instead, which is why I relied on this clinic in the first place. What's especially concerning is that there was still no response once they were open. No return call, no acknowledgment, not even an attempt to get him in for an appointment. This wasn't just an after-hours issue, there was no follow-up at all. At that point, I was left completely on my own to figure out what to do while my dog's condition was worsening. Thankfully, my regular veterinarian reviewed the photos and was able to get him in immediately. He was diagnosed with a deep corneal ulcer that required urgent care. We will be following up with another eye clinic moving forward. If I had relied solely on this clinic, my dog would have gone untreated. This also lines up with my earlier visits. The doctor's bedside manner was poor, the front desk was not welcoming, and I was charged $350 for a brief recheck. When it comes to your pet's eyesight, you need a clinic that will actually respond when it matters. Based on my experience, I cannot trust this clinic to do that, and I will be going elsewhere going forward.

Very Disappointing Experience…read more After paying nearly $500 for our visit, I expected a higher level of communication and care. While the veterinarian himself(Dr Sullivan ) was kind during the appointment, the overall experience with the clinic was extremely frustrating and disappointing. The front desk staff showed little customer service. There was minimal eye contact, very transactional communication, and the interaction felt cold and rushed. We were handed billing paperwork and discharge papers with very limited explanation or discussion. At the visit, we agreed to try eye drops/ointment and follow up if needed. The next step discussed was a procedure to remove the lesion if there was no improvement. We followed instructions for two to three weeks, but my dog became increasingly irritated -- rubbing and scratching at his eye constantly. I called the office to express concern and asked that my message be relayed to the veterinarian. The person on the phone repeatedly restated the discharge instructions instead of acknowledging what I was describing. I specifically asked that the vet be informed that my dog was not improving. I never received a direct response from the vet. I also sent text messages with photos, and later attempted to send a video to better show the irritation. I received no response confirming whether the video went through, and there was no meaningful follow-up. After several weeks without improvement, I called to schedule the lesion removal procedure, only to be told they were booked until the following year. This was particularly concerning because it would prevent me from using my pet insurance within the same calendar year. I asked multiple times to be placed on a waitlist and to have the veterinarian informed that my dog was not improving. Instead, I received repetitive text responses that did not address my concerns, and the tone became increasingly dismissive. She stated that the vet think his eye IS improving , despite me saying the lesion remains the same . How about a call ? At one point I was told, "If you're not pleased with our services or the doctor, you are welcome to seek care at another clinic." I responded respectfully, stating that I was not trying to be disrespectful but simply wanted to speak directly with the vet about my dog's condition. I never received a reply. Subsequent calls during business hours went unanswered, and there was no voicemail option. After over two months of trying to communicate concerns about my dog's ongoing symptoms, I felt dismissed and effectively pushed out of the clinic without ever having the opportunity to speak directly with the veterinarian again. I was invested both financially and emotionally in my pet's care, and the lack of communication and professionalism was deeply disappointing. Based on this experience, I cannot recommend this clinic The worst health care experience!(and I work in healthcare myself . I would not do this to my patients, especially if I charged them so much