Wonderful staff and the doctor took the time to listen carefully to our concerns. Very…read moreknowledgeable. My dog was tail a-waggin' the whole time. A great experience. I've been coming here for years and the service and care is always consistent. I appreciate all they do to create a warm and friendly atmosphere.

After Dr.B sold the business I was not sure what would happen and despite a slightly shaky start…read morethis business is now working very well. They deserve our support and patience as they work through their love of their work. They've taken great care of our five pets and handled some serious concerns with grace and professionalism. I would not hesitate to recommend them to anyone. A real credit to Kenmore - give them your support they deserve it!

I can't say enough about the incredible team at this clinic. The doctors take the time to truly…read morelisten, explain everything with patience and care, and treat your animals like their own. The staff greets you by name, remembers your pets, and makes every visit feel like family. We've tried other clinics over the years, but nothing compares. This place has our hearts -- and our complete trust.

if I could give it zero stars I sure as f*** would. I lost 2 dogs under the care of Dr. Raja, one…read morewas barely 4 months old the other was just over 3 years. I brought the dogs there because of a staff member, Bianca who is actually in Washington because she relocated up here when I returned. If Dr Raja actually knew the type of person she truly was he wouldn't ride so hard for her but that's not this post. I blame the clinic for both of those loss, and this is the second review I'm leaving my first was deleted because I was honest I. the fact that they refuse to take ownership of the hand they played in Najee's death. if you honestly think I'd allow my son dog to go untreated to later die in his arms you got me f***** up. she was a replacement of the first dog Bianca let die as my son pleaded with her for help crying on the floor. Dr Raja told me he regretted ever treating my dogs I regret it too as they'd both still be here. They can continue to delete my reviews as I will continue to repost.. Because of the clinic & staff, my son has attempted suicide 2 times most recently last week. I had a case against the clinic using there own failed documentation and honored my sons request and let it go but how many animals will come at the hands of what's deemed professional?? when my son text his staff he was told she looked better.. tell me dose she?

Five years ago we needed to find a mobile vet for our pup who would have a seizure (really!) just…read morewalking into a vet office. Enter Twin Pines Animal Clinic and Dr. Hardy. Our dog (now 13) is still nervous, but by the end of the home visit acts like she's found her new best friend. Dr. Hardy's explanations are excellent, and the team is quick, efficient, but never rushed. Highly recommended!

We had a very sick pregnant sheep (Ariana) that was in a lot of pain and distress. Despite not…read morebeing a client--they not only gave me help and advice, but squeezed in an appointment to tend to my sheep between surgeries. They were so helpful and kind. Airana ultimately didn't make it but the Dr. did a c-section and was able to save 1 lamb. I was so worried about the bill--but it had to be done. To my surprise, the bill was very reasonable for all that they did. Highly recommend this animal hospital!

Unfortunately for me I've been here often! My pets seem to love the vet and this place always goes…read moreabove and beyond. All the vets are very knowledgeable and kind and I'm happy to see that there's a very low turnover rate. We've been seen by all of them and they are truly a great team.

I brought my 10 year old springer spaniel in crisis to this clinic on a Saturday. I was quoted a…read moreprice of $900 and when I checked out it was $1200. I was given antibiotics for $130 that was impossible to give to him unless I held him like a baby and tried to pry his mouth open. The vet didn't know how to take his temperature. There was feces all over his rear. I asked for a different antibiotic and they refused to help any further.

I just got home from planning burial for my beloved 18-year-old Onyx who had to be laid to rest at…read moreLFPAH and I received the most loving card from the staff about my boy. Ony was so loved, my mailman looked for him every day and he's getting a Koa wood casket. words can't express how LFPAH made me feel at ease and comforted and in my time of grief

We recently started bringing our cats here and the staff is so patient and kind with them. They…read moreexplain everything well, and go over costs each visit before proceeding. Their transparency and compassion have us referring all our friends. Thank you LFP Vet!

Hailey really helped me today. Sadly, my doggie past away. Having Hailey available to support me,…read moreto walk me through my service options, to be gracious, and emphasize... this meant a lot to me and made things easier. I appreciate it. That's why I would recommend Animal Medical Center.

My cat got into a poisonous plant that was extremely toxic. Tech did an assessment and said he was…read morestable. Over an hour later I asked how long before I knew what we were going to do . Was told there were other cases. 20 minutes after that another vet tech asked if I wanted to induce vomiting. That should have been done right away, and I still had no idea what the prognosis was or treatment plan and I wanted to speak with a vet. Then an "emergency" came in and I was told they were ahead of me now. After over 2 hours, still NO vet, no treatment. I left. Would NOT go here again. Apparantly my poisoned cat wasn't urgent enough to be seen, I am stunned at how this was handled. No amount of explanation can justify this. Period.

Follow up to my first review…read more I wasn't surprised when I didn't hear from Banfield on Monday despite the receptionist's assurances that the vet would call in the prescription as soon as he was done with his patient. I called again yesterday (Tuesday) at 12:54pm and really, really tried not to be a Karen but I know I came across pretty dammed spicy, having to explain AGAIN to the same receptionist that I was still waiting on my pup's meds. He said that all he could do was pass on my requests to the vet but this time he would also pass on a detailed explanation of what had been happening to the office manager, who would be back in the office shortly. I said I wanted to speak to the office manager directly and said I didn't have my cell phone with me number so to call me at a different number. I even repeated the phone number twice and was reassured I would get a call back to talk to someone that day. I waited. And waited then got caught up with a few things and by the time I looked at the clock, it was 6:01pm. I frantically called the office not they were closed. Grrr!!! I finally got back to my cell around 8pm and found a v/m from the receptionist at 6:18pm. It said they needed to get an accurate weight on my dog so they could call in the correct meds. They would be closed tomorrow so I should bring my dog in on Thursday. WTF???? First, where's my call from the office manager?!?! Second, you do didnt call the number I gave you. Third, so I have to wait two MORE days? Forth, I've already wastwe SO MUCH TIME on this. Now, you expect me to have to take time off work to go to you to get my dog weighed? I was just there a few months ago when the vet prescribed the meds in the first place. Why do you need another weight? If I told them I wanted to spend a lot more money to fill the meds at Banfield, I'm SURE they wouldn't ask me to go through all of these hoops. Why are they making this so difficult?!?! Banfield, please stop holding my poor pup's flea/tick meds hostage!!!

Sharing my extreme disappointment with the customer service we received from Luke, which was by far…read moreone of the worst experiences I've had. We initially called with a simple question about the cost of our upgrade. Over the span of nearly 20 minutes, we were placed on hold four separate times. Each time, a different person came on the line, only to repeat the exact same information: that we needed to come in to sign for the upgrade. Despite our repeated efforts to clarify that this was not the question we were asking, we continued to be placed on hold without resolution. As the call dragged on, our frustration understandably grew. By the fourth handoff, we told the representative that we wanted to cancel our visit due to the lack of clarity and basic communication. Instead of acknowledging our frustration or trying to help, Luke interrupted us mid-sentence, confirmed the cancellation, and abruptly hung up the phone. We called back to speak with someone else and were told by Luke that he was the only one available to answer phones--despite the fact that he had just passed us off to multiple people moments earlier. This lack of accountability and transparency was incredibly disappointing. To make matters worse, when we went in person to confirm our cancellation, we were informed that we needed to call a completely different number to actually cancel our plan--something Luke failed to mention. Not once did Luke apologize for the confusion, poor service, or his dismissive behavior. If someone is unable to answer a question, they should be honest about it--not shuffle customers around or hang up the phone. It's even more troubling when this kind of service involves the care of our pets. If you cannot treat your customers with respect, how can we trust you to care for our animals? Kindness and honesty cost nothing. Please do better.

Everything was fairly nice, only complaint was young male employee with long hair being very…read moreinappropriate towards my daughter. Be cautious.

Bowwow has been great to my two dogs. The employees know them by name when I drop them off and are…read morehappy to see them. When I picked them up after a holiday trip, they gave us a calendar with pictures of them, it was very sweet! I always feel secure after I drop them off when I go on a vacation, I know they are going to be well taken care of! They are quick to call if they have any concerns. Will continue to take my pups here!