I arrived at the poker room about 30-40 minutes before opening, and Alejandro was very helpful in patiently answering all my questions about how the room operates, typical wait times, and how to sign up for morning games in the future. The dealers during the morning and afternoon (Ishela, Crystal, and Debbie) were extremely friendly and professional, and the waitress at the Penalty Box Sportsbook and Bar was equally courteous and professional. read more

For me, a generally good casino experience whenever I visit. The casino is fairly well kept with lots of different machine and some table options. Even when busy, there's plenty of room to walk around and the layout is fairly logical. If you're hungry, there's a steakhouse, bar, and deli though I've never eaten here. Though there's no on-site parking, it's generally not too difficult to park nearby and walk. read more

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My husband and I went in here just to have fun after date night! This night, I guess you could say we got lucky. I won $600 on a $1.20 spin. I was so excited, I can't even remember the game. It's easy to become overwhelmed, so I suggest to walk the floor before choosing any random game. There are servers walking around who will take your drink order and attendants are very present. The casino food isn't the best, but it will get you through the night. I ordered some sweet potato fries and they were burnt and cooked in old grease, I didn't bother to send them back because I now had a low expectation of them for food . If you want to waste some time and play for fun, try the Hollywood Casino in Aurora! read more

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Drove from mt prospect to hollywood today only to find my video poker machines out of service supposed to close june 9 but i guess that means nothing At least could have posted on the internet some machines are down or missing Ramon the mgr did nothing I asked at least for gas money He said he couldnt BS I will never go to hollywood casino again and will tell all my friends Very poor customer service Im done! read more

How is this shithole getting 2 stars? It's basically a side-of-the-road Indian casino with fancier lights. Where to begin on what a WORTHLESS casino this is? Crappy machines. If you're a video poker player: don't bother. They've got a "video poker" area but it's all cruise ship video poker games. Twice in 6 days I've been in and the "other" video poker machines (the 12 at Legends Bar (and legendary is their short pours on drinks, not much else) are ALL DOWN). This place is a fucking DIVE. Like low energy table games and only a few decent, working machines? This is the place for you. Anyone else: AVOID THIS DUMP. read more

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We go to Hollywood Casino at least twice a month on a Friday or Saturday. Everyone is so friendly. They have a lot of the new slot machines. They play good music and it's not too bright .Cocktail servers are always around . When we win money we like going to Fairbanks Steakhouse- it's wonderful ! Great food and service ! I feel very safe here. We live closer to other casinos but we like Hollywood the best ! read more

This place is a pit... It's filthy. You get eaten alive by mosquitos WHILE you're playing machines. You worry about getting tossed by the homeless that hang about the place. And when the machine malfunctions and they keep you waiting for 30 minutes until they pronounce it dead with your freeplay still in it? They comp you a whopping 7 whole bucks for your inconvenience! SEVEN whole dollars, which is less than one bet for me... I lose THOUSANDS every month, and I get comped 7 whole bucks for a malfunction on THEIR part ?? read more

My husband and I had stopped going to aurora because of them (Ray) asking him to leave and not in an appropriate way! My earlier review explains it all....since they have decided to take me off email and any promotion so that I can't even receive them at the Hollywood Joliet casino! Yea I was mad and asked them to remove me but now they refuse to put my email back on! Everyone I talk that works there thinks this is totally wrong...please read earlier review! So they are basically not rewarding me for playing in Joliet! How childish! Of course the owner that responds to these had told me he would into it....and we have not heard a word since! We were loyal to you ppl for over 30 yrs that should count for something! read more

Hollywood Casino has a great variety of slot machines. They are always installing the newest/latest slots. The Live Poker Room has the friendliest and knowledgeable staff. read more

08/08/2025, me and my friend enter the casino, he is a 74yr old Vietnam veteran that has served his country and is an upstanding citizen in the community, upon entry the female security guard says he smells of urine, I can promise you he did not, i've never been so offended in my life not to mention what this did to my friend, we are still deciding on taking legal action, man works his whole life, serves the country without any complaints and this is how he is treated in his own home town?? The city of Aurora and the hollywood casino should be embarrassed at how they treat a pillar of our community, id personally much rather they simply thank him for his service and step aside, personally I have to wonder how much urine this particular rubber gun want to be cop smells, seems like a personal problem and leave me and my friend out of her personal issues. read more

The casino is huge and clean with casual ambiance, but very slow waitress service and it wasn't even busy at all. Didn't get to try any food served there but there were several places to eat or drink. Plenty of machines to choose from but didn't see many big winners. I'm not a gambler but had a good time playing a little bit. My friend played over $800 and didn't win anything but she had fun. Maybe a more experienced player can win, I just came to have fun. read more

Hollywood Casino Aurora - Entrance - Casinos Near Me - Aurora, Illinois

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My friend and I had been out for lunch and thought we'd drop in to Hollywood as we do once in awhile. The casino itself is just ok. Nothing special. Pretty clean. But I went right to the back where my favorite dragon link machines are. Seems as if a couple were broken as I tried to change denominations to see which ones might pay but I couldn't change the denomination. I tried 3 machines and found the same issues. So I gave up and went back to the front to play some penny machines. Yes there are new machines. Large screen with 3 pots you hope will open. I don't like that type of machine. One good thing is they brought back one area where you can get a quick complimentary pop or coffee. Nice to see. Sure wish they'd bring back the buffet. I haven't been to the Fairbanks for a long time because of their limited hours. But, that used to be an excellent steakhouse. The two bathrooms are clean. The cocktail waitresses are friendly. My friend came out a couple dollars ahead so the afternoon wasn't awful. read more

Was a member of their sports book until they cancelled me for inquiring about a missing bet. Reason giving for cancelling account was a business decision on their part. I lost a free bet of $50 I had yet to utilize and they never credited me with $25 in free bets earned on another promotion. Better sites to utilize are Fan Duel, Rivers, and MGM. Unlike ESPN Bet at Hollywood Never had any of my wagers disappear. read more

Enjoyed some gaming Tuesday night. The Hollywood Casino' dealers are awesome. They provided a great night out for me and my wife. Highly recommend a visit! Charles & Janelle read more

Always enjoy going to Hollywood. Have met alot of friendly staff and customers. A place where everybody knows my name! Not sure that's a good thing.. Lol read more

I always enjoy going here. Very friendly. The people that work are really nice. They make sure your having a good time.

Long time slot player over 20 years at Aurora Illinois HOLLYWOOD Casino. Had Good luck but way way way way way more bad luck. Seen it all . There cash and prize give aways are rigged. read more

Oof. This is a sad, run-down casino. As you enter, there's a display case with no lights showing costumes from the Mel Gibson version of "Hamlet." Do they care their lights are out? By the looks of it, I'd guess they'd been out for years... The decor looks like it's straight out of the 1980s. Perhaps not coincidentally, all the clientele look like they're also 30 years past their prime. The dealers wear cheap T-shirts, which helps drive home the idea that you are in a shabby, low-rent casino. I had no luck at the tables, but that's not something you can pin on the casino itself. The whole time I was there, I felt depressed. It was an unfortunate casino experience. read more

Hollywood Casino Aurora - Casinos Near Me - Aurora, Illinois

This place is pathetic. None of the restaurants open until noon, also the service is subpar.

I enjoy going to the Hollywood Casino because all the staff are so courteous and nice! It's very relaxing as well. The variety of slots is awesome as well! The service is great! Servers are always walking around with free waters! You can also order refreshments or drinks! The food is good as well. Enjoy the salsa & chips, pizza, wings and the chili! The ambience is very comforting! read more

Hollywood Casino gives generous perks for those who frequent it. It has free close up parking. The casino is clean and well maintained. The personnel are helpful and polite. I would rate this casino as the best in the Chicagoland suburbs. The new Hollywood being built will only make it better. read more

The Good: Plenty of parking. The sportsbook has two rows of very comfy lounge chairs. Employees seemed friendly. The Bad: Their carpet pattern is a cross between fruit bowl and jungle safari. I realize casino carpets aren't meant to be attractive, but this one looks straight out of a Brunswick zone during cosmic bowling. Speaking of strange, they decided to go with all plastic chips that cling and stick together. They don't feel like proper casino chips, and actually cutting out a bet takes some effort. Not many table games open on a Thursday night (one craps table, one baccarat table, a mix of 6:5 and 3:2 blackjack tables) and the minimums ($15-25) were way too high. Sorry Hollywood, you're not on the same level as Rivers Des Plaines, Potawatomi Milwaukee, or Horseshoe Hammond. Do the working class neighborhood a favor and lower those minimums to $5-10. The Ugly: Worst poker room ever. They pre-rake the small blind before the cards are dealt, making chops impossible and confusing players to no end. You're not actually playing $1/2 poker, you're playing $0/2 poker. At least that rake goes to a bad beat jackpot, right? Oh wait, you need quad 5's beaten to qualify (GVC nearby is a more reasonable aces full of kings). They're desperate for new dealers, since aside from the hiring sign they had a waitlist with 40+ people and only 4 tables open. Reg grinders were tanking every decision and slowing down the game. Taking your time facing a large bet is fine, but a $10 bet doesn't warrant a full minute of contemplation. Lastly, watch out for angle shooters. Had a guy "accidentally" check out of turn to induce a bet and then opt for a raise instead, that was when I decided enough is enough and called it a night. read more

I know lots of people don't care for Hollywood but the hubs and I enjoy losing our money here. From the novelty Hollywood decorations adorning this casino entrance to the complimentary beverage stations, a couple of restaurants and fun slots and live music it's a good time for us. read more

The staff is great and fun. Management is helpful and they check on you and make sure you are having a good time.

I really enjoy going to Hollywood casino the people are really nice I had excellent service didn't have to what long on my drink have a great hostess read more

Just had a great dinnner at Fairbanks jr Scott sat our table and really enjoyed his company great time

The location is really cool! Its floating on the river, kinda! Theres alot of parking. Same as every other casino, TIGHT W THE MONEY! Didnt win a damn thing! O well. Overall nice casino. read more

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This place deserves zero stars. My friend was puking in the Uber and got in, but I was too "obliterated" to get in..explain that. Sorry I was wearing heels and not a jacket. This place is the worst. None of us are ever going again. read more

Ambiance is great. They could use more open bars when we arrived they had one bar with one bartender. Service was great though. They only had maybe 5 tables open for cards. We learned how to play craps which was fun but after spending $90k learning we were only offered a few hot dogs as we left with our tails tucked between our legs. Will be back for the closed open 2023 irregardless. read more

DO NOT GO HERE. NONE THE LESS, DO NOT VALET. My vehicle had been damaged, fault admitted, but claim denied. Incident date: Thursday August 17, 2017. Approximately 545pm-615pm 2013 Nissan Sentra Sv. $3,000 damage done by Valet. Refuse to pay. *AUGUST 17 2017- valet pulled up vehicle with damages ranging from driver side mirror, driver side door, driver rear door, driver rear fender, driver rear wheel. Security supervisor Brandon was notified, (630-801-7097) took pictures, gave claim filing instructions. Told me to call within 24hours if I had not been contacted by then. Officer Hornburg #288 arrived on scene at 6:20pm and said its private property, cannot help but also stated it looked pretty damn fresh. *AUGUST 18 2017- Attempted to call Lori, Risk Management at 700pm. No answer. Left message. Tried contacting Brandon at 502pm, 702pm, and 920pm. Told me at 920pm to call back on Tuesday Aug. 22 to speak with Lori. *AUGUST 22 2017- Called Lori at 10:20am. No answer, left message. Called security at 10:23am, was told to fax estimates and given another number to call Lori.(630)801-7225.(630)801-7030. Called that number at 10:34am, no answer, left message. Faxed over 2 quotes as directed. Was told to allow 10 days for a response. *AUGUST 25 2017- Called Lori, Risk Management, at 4:57pm. No answer, left message. Called security supervisor Brandon at 4:59pm, says they have been under staffed and slow to respond. Says all paperwork, quotes and information was put on her desk. He said they admit 100% fault of damages. *AUGUST 30 2017- Received call from Mike-new Risk Management manager at 4:54pm. Says they are denying claim because valet drivers say damages were noted upon arrival on driver headlight and driver front door. That information was false and I was told that Brandon does not have access to video surveillance. Mike said he will review the actual footage and call the next day between 330-400pm. *AUGUST 31 2017- Mike called back about 345pm, saying claim still being denied because although the car pulled in with no damage, and pulled out with damage, there is no actual footage of the car being in contact with anything visibly on tape. I requested to see video footage and he chuckled and i was told I would need a court ordered subpoena. He had denied any sort of payment, but indeed admitted fault to damages. Says nothing will be done and no further information or calls are necessary, as they no longer have any business dealing with the situation and good luck attempting to potentially bringing the issue to small claims court. read more

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Can't wait for this place to be torn down, moved, relocated, whatever. Let's start with the positives.... 1. The bartenders are nice OK, now the negatives 1. it's a cemetery in here. seriously i'm in my 40's and I drag down the average age big time. Even on a Saturday night the golden oldies are out in full force. 2. The energy in this place is comparable to your local library. 3. The layout is awful. Bathrooms on both ends, only ONE bar???, seriously? 4. Upon entry on said Saturday night THERE'S ONLY ONE BAR OPEN! Not even the little beer stand was up and working. It's closed man, game over. 5. The sound for these bands they roll out here is just pathetic. I have no idea why bands even want to play here. Add that to the wicked gyrations of the 1940's generation and it's a no for me dog. With that, I'll leave you with a pro tip. Go upstairs to the steak place if you want a proper drink. They let you bring them downstairs. The bourbon selection is AWFUL if you're into that. I mean, they have Knob and Makers. That's about it. Other than the selection at least the pours seem more generous upstairs. read more

I have been there recently the Hollywood Casino in Aurora is great. There are lots of new slot machines and the staff is friendly.

Beautiful venue. Plenty to do. Very clean. A good variety of games, dealers and amenities. No complaints about service here, but also nothing to write home about. All in all, everything is at par. No shortage of guests willing to roll the dice on making life a bit more "comfortable." I'll be sure to revise my opinion if I'm wowwed by anything. Good luck to anyone in route to try their luck at the casino in Aurora. Cheers, Antonio Quintana Freelancer - - #Hollywood #Casino #Aurora #Illinois #AntonioQ312 #IgniteHospitalityCHI #Yelp #Chicago read more

Hollywood Casino Aurora - #Hollywood #Casino #Aurora #Illinois #AntonioQ312 #IgniteHospitalityCHI #Yelp #LocalGuides #Chicago #Freelance #Contributor #Reviews - Casinos Near Me - Aurora, Illinois

Went to dinner last weekend with friends. Before ordering in the dinning room, at the Fairbanks, restaurant, had a server spill food on me while I was seated at my table. She casually just informed me she just dumped food on my jacket in my hood that was placed on the back of my chair. Said sorry, and walked away!!! Did not return but continued on, never another word from her. After a closer look, found that the food ran down my entire side to my blazer, as well and on my chair. We asked the waitress for some towels to try to clean it ourselves, but it was too much. The manager came over and asked who the person was and if I could pick them out, knowing, very well who was taking care of us. Who continued to help serve our table all night, still without ever saying anything to me about it. Never even trying to see what she could do if anything. Our waitress,offered and took my jacket and blazer to clean them with soda water. Returned the stained items to me. Staining was set and worse once dried. She just said sorry. Discounts were made on the bill (which we were not paying for, due to being guests of our friends that night) I understand things happen but the dismissing attitude of the staff and management with no offer for dry cleaning is unacceptable to me. The atmosphere of the evening was completely ruined along with my dinner experience. I was put in a impossible social position which the restaurant should have taken responsibility for, which they did not! I am now left with taking my jacket and blazer (which was brand new, never worn to have professional cleaned. The stain is large on a light gray fabric, oil based and I don't believe the garment will be savable. read more

I don't recommend this establishment to anyone. Instead of a friendly greeting we got shouted at by a dealer in front of an empty table PLEASE PUT YOUR MASK OVER YOUR NOSE. Perhaps that's why your table is empty. Proceeded to the bar was told we have to sip & put our mask on after every sip. This behavior killed our vibe we didn't even want to stay. It's not what you say, it's how you say it. We figured we give the slots a whirl since we drove over an hour to get there. Forget about it half of the machines were turned off or broke and the lights were off too. Maybe they can't afford to pay the electric bill because they don't get enough people because they're just plain nasty. Don't waste your time or $$. read more

I have been going to this casino for a while, and I gotta say it feels exhilarating to win. First of all, their cocktails are amazing even if they are served in plastic cups. Secondly, the dealers are kind enough to have small talk with, I once got two Blackjacks in a row, which was one of the best experiences for me here. All in all, very convenient drive to and from and wonderful atmosphere. read more

Today... News eve I decide to go to the casino to try my luck in hopes of winning big. My visit to the casino with my cousin was a joyful experience. Neither one of us are gamblers so the learning curve can be difficult but luck was on our side when the assistant operations manager Mario walked over to assist us and showed us how to use the blackjack machine. He took the time to educate us while he was leaving to enjoy his new years eve dinner with his furry family. I appreciate his kindness and his pleasant personality to help us which made my visit a winning experience. I will definitely be back. Happy new year Mario and much happiness in the 2022 read more

Full price drinks. Half assed service. Seriously? $8 watered down well drinks and $5 warm draft beer? What a shit hole. Stupid me. I thought these eminently optional businesses would be better after Covid. Grateful kinda. Nope. Not these owners (Penn National scum) and not the workers. I hope they go under. They've earned it. read more

After another early morning stop.......this place annoys me!!!!! Several customers starting fights near the tables, people playing 2 games at once, chair hogging is worse lately. Venue is not as clean as it usually is. I feel sorry for the workers who have to clean up the mess! Some games are still out of order. I don't like the beggars outside. I only come here for good free play. read more

This casino is obviously not something you would see in Vegas, so if you don't walk in here with high expectations, you won't be disappointed. For Aurora, I think it's pretty nice. It's always clean, the staff have always been very friendly and helpful, and I really like the slots! Went here last night and we won over $600 on the dollar slots. Can't complain. The drinks are well priced, but not free if you're gambling. Even still, employees walk around, take your orders and bring your drinks so you don't have to leave your table. On weekends they usually have bands play and they're actually pretty good! They also have a buffet, although I've never tried it. If you go to customer service and get a hollywood casino card (completely free to sign up for and only takes about 2 minutes), then you can park in the parking garage for free. It's great. read more

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