Typical casino, the staff was friendly , I like the option of the Penn play card app on the phone , that's a game changer . They have reasonably priced table games as my wife is an avid poker player . Looking forward to returning . read more

This place is gross. Smoking is allowed so it's not for the faint of heart, the tables are sticky and just YUCK. Literally the drive isn't worth it for us coming from Arlington Virginia and we can do MGM National Harbor and Maryland Live. If they would let us film down here then it would give us a reason to return. read more

Fingerprint Services - Gates of Hell - Casinos Near Me - Charles Town, West Virginia

The staff are incredibly disrespectful and machines sit broken for months. Atmosphere has severely diminished to borderline disgusting. Parking lot smells like human waste and management is never available. I'd rather spend my money and time at the little gaming places and at least be treated with respect. read more

The Sportsbook Bar/Restaurant is the best food choice in the casino. The portions are large and prices reasonable. The reuben is one of the best I've eaten. It is packed full of meat and not smothered in sauce. Our server was great. read more

Fingerprint Services - Reuben - Casinos Near Me - Charles Town, West Virginia

First please note we were at the casino for an event, not to gamble, though we did walk around to check it out. Predominately slots, small card game area. Sooooo smokey in the casino, it even carries into non smoking area. Non smoking area is considerably smaller. Bathrooms were clean. Bar areas served quickly. A decent size good court area, several sit down restaurants and a few bars. The event center seating is glorified folding chairs hooked together and uncomfortably close for any size adult. Stuffy too, with poor airflow, I was actually sweaty by the end of the show. The casino was cooler. Bathrooms are outside the theater in the casino area so you have to go back through the ticket/bag check line if you get up. read more

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I have been playing here since I moved here in 2024, used to be a good place to come. I spoke to a supervisor about my host not communicating so instead of addressing my concern the supervisor suspended my free play without notice. If you speak up the employees will retaliate against you. Sadly there is alot of players unhappy with hosts. read more

We had tickets for the Queensryche/Accept concert at this venue on December 6, 2025. We arrived early, wanting to eat at the Final Cut steakhouse before the show. We walked in and were immediately hit in the face with cigarette smoke and heat. We walked around, played some slots (in the non-smoking area) and waited for our name to be called at the steakhouse. We were seated and had a great meal (minus the expensive, gross, burnt steak fries), but the cigarette smoke was so terrible that it was difficult to enjoy the meal to its fullest. The heat inside the casino was unbearable and by the time we went to the events section of the building, the air was one huge cloud of cigarette smoke. We went to our seats and our clothes and hair reeked of smoke. My husband began to feel sick and had to go to the restroom. I then began to feel sick from overheating and having been bathed in cigarette smoke the entire evening. I spent a lot of the concert time in the restroom. We had to leave before Queensryche came on the stage due to feeling so sick from the heat and the smoke and that is the band we were looking forward to seeing. WHAT A DISAPPOINTMENT. WE WILL NEVER RETURN TO THIS VENUE AGAIN. read more

I have been to hundreds of casinos in my lifetime, traveling the country. It is definitely one of my favorite pastimes, almost like an adult arcade for me. This place, they are crooks. Their machines are set to rarely win and win the bonuses that you drain your money into to win finally hit you hit the most disgustingly small payouts there is. Getting $.20 bonus wins absolutely makes no sense. And I grew up going to this casino and I remember when machines first came in there when it was just a race track. Greed is the only word that I can think of when it comes to this casino. I'd hate to say it but I think you have lost my business and I have been a patron for a long time. Maryland live is a much further drive for me, but I may have to make that trip from now on. read more

Visiting from St. Louis, MO where they have another Hollywood Casino, this one in WV far exceeds that one! Driving over from Frederick, MD to get here, it was a pretty easy drive. I was amazed to see how large the property is and that there was also a horsetrack. Entering the casino, my first thought was, Wow it smells great in here and it felt good from the AC. Whatever they are blowing through the vents, keep doing it. This casino is huge! Way larger than StL and the restaurant options were vast. The food court has 4 varieties along with a central bar and then if you make your way the opposite direction, you hit the Sportsbook, which is a 2 story restaurant and the one we ate for lunch. Arriving at the open, our assigned staff member was super friendly and very attentive. 2 orders of wings, 1 Mild and 1 Garlic Parm, Loaded Fries and a Crispy Chicken Sandwich, no Crab Dip for the order. The food took about 20 min to come out and everything was as it was ordered, hot and fresh. Note: they have good ranch dressing here. After lunch, we stayed around the property playing for about another 3 hours. As I stated the gaming floor is huge! You have to walk around to see what slots are available. I did pretty good on the Frankenstein machine, wink. Bathrooms are also very clean. I would like to see them add those card reprint machines. Otherwise, please oh please take some of this place and bring it to St. Louis. read more

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cocktail server with the long braids is seriously rude as hell. Giving me nasty looks all night for absolutely no reason then said something about it said "she'd do it again" needs to find a diff job if she mad at the world lol made the experience a 0/10 read more

I don't think this was the best idea. I'm sure the custom paper bags with handles cost more than the plastic bags now used. The problem I found today as I left the Casino with my goodies is...... Houston, we have a problem. The delicious desserts in the hard plastic containers have sharp edges. The new THIN plastic bags do not last long. I think it was 3 steps. I appreciate the lady putting 4 in 1 bag and 4 in another. Her intentions were good. She witnessed my food crash on the floor yet failed to acknowledge that anything had happened. I walked back to ask for another bag because the 1st bag had split open. To prevent the same scenario, I used the new 2nd bag as double support and placed all 8 in the same bag. I sure hope the paper bags return soon. I'm not the person to blame her for using thin plastic bags that are almost guaranteed to fail for every customer with the same items. I just hope this is not the new norm. I can see this happening again, and that customer causing a scene, demanding new food, and belittling the employee. This issue can be fixed simply by reordering the previous paper bags that never had an issue. This Casino has been fortunate with outstanding upper management for decades. I hope this is not a sign of the times. Sincerely, Shaun A loyal and dedicated player since 1992 read more

Fingerprint Services - Desserts - Casinos Near Me - Charles Town, West Virginia

The event space is next to the East garage. The first section of the seats closest to the stage are all on the floor. The second section is stadium seating. We sat in the second section and the venue is small enough where there aren't any bad seats. read more

Fingerprint Services - Event space - Casinos Near Me - Charles Town, West Virginia

I have always had fun gambling at the casino but this was our first time eating there. We had New Years Eve reservations at their Sky Terrace restaurant. It was $65 per person which also charged us 20% gratuity on our credit card. I'm sorry to say the food was horrible! Steamed shrimp was mushy and the snow crab legs were cold and filled with water! I understand this happens when after you steam the legs and they sit in the water. Tried a few other things and they weren't any better. I was a waitress for many years and understand making sure the servers are taking care of but an automatic 20% for an overpriced buffet seems a little bit much. Especially since our server never cleared our plates or got us drinks we asked for? Sad thing was we were warned by friends that they have never had a good experience when the casino offers this buffet. read more

Convenient to Northern Virginia and nice day trip. A little smoky for me. They have some non smoking sections so was not terrible but food area was close to where smokers were. Nice food hall area. Good burger and fish. Friendly wait staff in slots area. Fun day. read more

Meh. I stopped in to check it out since I was in the area and it's okay but nothing special. It's very smoky and the table games are pricey while the slot machines seem mostly outdated and aren't too impressive. They do have free parking (as they should) and free sodas at the soda machines. The whole place had a really smoky smell/feel even in the non-smoking areas. I'm not sure when they have horse racing but the track was closed when I was there on a weekday afternoon. It looks like the buffet is gone too. The drive to get there isn't bad and it has a pretty laid back vibe but I didn't see much winning happening here. I might stop by again if I'm in the area but probably wouldn't make a special trip. read more

The steak house was really good and so were the drinks. Our waitress was really sweet and very attentive read more

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Our first visit to the Casino and it was a pleasant surprise. We attended a concert at the venue and the seats where great. We tried dinner in the food court and we were impressed by the quality and fast service. Nice atmosphere and easy parking. read more

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I like this casino it's huge. But it is smoky. The restaurant area is ok but it would be nice to have a sit down and be waited on for lunch or early dinner. The slots appear to be tighter than a year ago. Tough times I guess. read more

Just saw a concert here last Friday. I was very impressed. We had dinner first and the food was delicious and the staff was friendly and attentive. The concert venue was small and intimate about the size of a large movie theater. I was on the second tier and could actually see the artist. The thing that impressed me was their sound system. We could hear and understand the artist. A lot venues don't know how to set up the sound and the music sounds horrible. That wasn't the case here. Kudos. Will definitely be back. read more

Payouts are noticeabky smaller as in the past. Appears they are trying to recoup costs of new seating, slots & carpeting they put in recently. Stay away for the next several months or untill they make it worth while to come back. read more

This place has gone down hill. Fewer eating options and no buffet. The asian restaurant is only open a few nights a week. I ordered a drink but none came in the time it took me to lose $200. The BJ lady was not rude but not very friendly, again not likely to make people to want to revisit. Blackjack is $15 which is a bit steep, surely $5 and $10 tables would bring in more people. read more

Good casino when all the tables are open. Service at the tables can be very slow and the food offerings (outside of the steakhouse) are sub-par. Parking is usually not too bad, which is a plus. read more

Went to a concert on 7/18. Mad the concert was very short for the amount we had to pay for tickets. The smoking smell in the casino is very overwhelming. Definitely will not be back there. read more

I went to Hollywood casino on July 15, 2025. Played a few slots and the receipts to the cashier. The cashier/manager took my slot pay receipts and would not cash them or return them without my wife being present and said both my wife and I had to show our drivers license and our Penn Play players cards. So I found my wife and sent her to the cashier/manager. He informed her that we both needed to be present for him to cash the receipts. So we had to call an attendant to watch her machine while we both went to the cashier at the same time. I think he made this regulation up but if you go to a Penn Play or a Hollywood casino, everyone who walks in the door together, regardless on family status should be at cashier cage to convert tickets back to cash. Or do what I do, go to another casino. You will still lose money but you don't have to fight to cash out. read more

Nice place to gamble, enjoy music and a show. Food is ok. The casino and area are safe and kept clean. No high end hotels but not suppose to be a destination place to gamble, though Harpers Ferry NP is nearby as an added interest. Too many locals and elderly gambling that should not be as they do so beyond their means. That part is sad to me. Also, too smoky read more

I would normally give this place a 3-star, but seeing that they are now a SMOKE-FREE casino!! Hip - Hip - Hooooooray!! Now that doesn't stop the casino actually smelling like smoke, because it has had YEARS of smoking in the carpet so you'll still get a hint of it while walking around. I tend to come out here when the weather is nice because it is a very long drive and I'm not a fan of driving in inclement weather especially in the dark. This casino has A LOT of slots and they have been updating their machines pretty frequently which is surprising with the pandemic going on. I think this casino has way more games than the MGM but is in the same number as Maryland Live. The architecture of this casino gives an old school look to it but it has its own cool vibe to it for the older crowd..which clearly I'm getting closer to becoming haha! I definitely enjoy this place! read more

Fingerprint Services - They are FINALLY #NonSmoking - Casinos Near Me - Charles Town, West Virginia

The food court is absolutely amongst the worst that I have ever seen. The outlets are extremely understaffed resulting in inordinate wait times. I sincerely feel sorry for the employees that routinely are forced to undergo these horrendous conditions read more

Mediocre, slots are running on lottery not class 3 (boo). Staff at the Final Cut steak house bar are rude and service is terrible food was Outback quality or less and overpriced. But ESPN is decent for food. Dealers are very nice and drink service is prompt at tables (not slots) during busy hours at the few tables they do have that aren't carne games. These are in the smoking section only, non smoking only has older and newer slots and the "poker room". I'll go back for tables, luckily they're by the front door. read more

Kudos to the Chefs! My husband and I attended an awards ceremony in the ballroom and had a delightful time. The chefs are top notch and truly put together an amazing feast! I had the pleasure of meeting a very humble chef Jessica and a few hosts, all of which were extremely welcoming. Thank you for your exceptional work! read more

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Smokey AF. Food is decent. The racing is fun. People watching even better. Staff are super sweet even though I lost $$$

Came here with buddies on a big boxing fight night against two heavy weights expecting to see some action. When we got here, we realized they didn't show the paper view fight, but they were still doing bets. Even adding to the disappointment was that none of the sports bars inside the casino and around showed the fight. We ended up streaming the fights on our phones. The food here is terrible. Not a fan of gambling or casinos. The place reeks of tar and cigarette smoke everywhere. Won't be coming back read more

Fingerprint Services - Chinese food at the Casino - Casinos Near Me - Charles Town, West Virginia

I didn't think a Casino could do worse than Hollywood Casino but it seems this place is determined to hit bottom. First let me discuss the gaming they have changed from traditional slot machines to more like video game machines. That is so tight with their payout you'd do better playing an Xbox game at home. Their table games are all in a smoking area so if you want to die from second hand smoke it is probably a good choice. The food at this Casino is awful the quality as well as the service should be rated below one STAR. They used to offer a Buffet which was reasonably priced and pretty good but the closed it. Their signature Restaurants are expensive limited and the food quality sucks. Their food court is crowded an surrounded by the Casinos Smoking section. I live 3 miles from the Casino and use to visit it daily but given it's gradually go down hill I hardly go at all and only when there's nothing on TV. Take my suggestion visit a Maryland CASINO anyone is 100x better them HOLLYWOOD casino. read more

I went to a magic show last night "Justin Willman" Justin was great good show. One big negative! This was my first time to the Event Room to watch a show. The seating was in cheap fold up chairs bolted together in rows. Charles Town Hollywood Casino should be ashamed of themselves for packing us in there shoulder to shoulder and all chairs are on the same level causing an environment of hard to see the stage. I will never go back to Charles Town Casino. My two tickets cost me $125.00 including the extra fees. I felt like I got scammed and the show was in a outside tent as you will find at County Fairgrounds waiting on the Circus to start. I'm very embarrassed to my wife for choosing an event at the Charles Town Hollywood Casino. read more

My wife and I are not really into gambling. This place is like going back into time. Circa 80s/90s. Complete with the cigarette smoke. But if you are into a basic casino and live in the area this place will check some boxes. We were there to see comedian Frank Caliendo. Frank was great. Very funny as usual. The venue was just ok. Sound was good, but the seats were cramped and on the same level, thus the rather large folks in front of us obstructed the view a bit. Beverage selection was awful. No local beers, all bud in a can type stuff. Plenty of free parking. read more

Fingerprint Services - Casinos Near Me - Charles Town, West Virginia

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The bartender Santa U was really rude.... Tried to keep $14 change and when asked for it got even ruder!

Biggest rip off I have ever seen. I lost 8 times never got close. And I believe slot machine s are all rigged. It's a joke. U lose more than u win. I will tell all my friends and family not to go. I am not paying for their up keep. read more

I was staying nearby for work training. Dropped in today (Sunday) for their "Epic Buffet". Decent buffet for about $21. The food is okay on Mimosa Sundays. The Prime Rib was a bit too cooked for me. Linda our waitress was super awesome. They also have a seafood (crab leg) buffet towards Thursday or Friday but I'd already be flying back home to Los Angeles. Now the casino. After dinner, I searched around for the Blackjack tables. I think I counted a total of 3 Blackjack tables?? Ugh come on now. Mind you, I pretty much paid for my expenses with my winnings from an hour's worth at the Blackjack tables, I'd wish they had more tables. Tons of slot machines as well. They have the usual gambling tables as well here. Hollywood is part of the Marquis network (Tropicana and The M Hotel in Vegas). Glad I won on the first day arriving into West Virginia! Plenty of parking in the structure and loving those free soda fountains around the casino! Good casino for Charles Town standards but you can't compare it to Vegas or the Indian casinos in California. read more

Whatever you do if you go to this casino, make sure you take your max amount for gambling. They will gouge you if you use their services. Also if you do not want food poisoning do not eat at the Skyline terrace buffet. I will never eat at this casino again. No food service equipment to keep hot food hot, the crab legs were drowned in water, the prime rib was bloody. Just a waste of money. Please follow HACCP guidelines so that you don't kill someone. The only thing nice was the server. If you want to provide a better experience please provider a refund for this lackluster one, also my complimentary champagne which we never received and improve your food service management, otherwise this is going the way of your other buffet which was better. read more

This was a quick trip, as I was just swinging by the Sportsbook, but I've had my fair share of experiences at Hollywood Casino. Hollywood offers some unique benefits (or the opposite depending on your preferences) that separates it from competing casinos that have popped up over the past five or so years. Specifically, you can smoke on the floor and at table games at Hollywood, which gives you the option of being a complete degenerate (again, preference)! Hollywood has a variety of table games (blackjack, roulette, craps, etc), a Sportsbook (legal in WV), a poker area, horse racing, entertainment (comedy shows, musical acts, etc), an eatery/food court, and a hotel. The aesthetics are lacking. I'm not a big fan of the environment as I have options a bit closer to home that are much nicer, however, I come here for to place the occasional sports bet. If you need somewhere to blow a few bucks with your buddies or gal pals, you could do worse. Have a few drinks and let the money fly, but do so responsibly: get a room if you're drinking, and don't gamble more than you can afford to lose! read more

Fingerprint Services - West Virginia's finest: Hollywood Casino! - Casinos Near Me - Charles Town, West Virginia

every time i have been to this smokey place, the slot machines suck your money super fast . i have been driving to shippensburg pa casino. very clean , no smoking and i actually do win at times , but even if i do not , my money will last much longer and at least i have fun . i thought i would try hollywood one more time. just like the times before. i lost $200.00 in 20 minutes. no way can you convince me that the slots are not tighter then other casinos !! hollywood has taken my last dollar !! never going back !!! read more