This place is the best EVER. It is my fav staycation spot. The staff is friendly, the food is great. The popcorn is really great (I am a popcorn snob BTW). We have been here probably 30 times over the years. And we live over an hour from there. I recently bought tickets with a gift card and had to change the day that we could go. You cant get a refund on the app with a GC. I called and got a HUMAN on the phone (how many businesses do that now a days). They switched our tickets to another day in a matter of minutes. One complaint I do have, please allow people to store their GCs on their app, it is very cumbersome to find the email or the print out and put in the....I think 13 or 16 numbers every time. Thanks Alamo for being so awesome!! We are heading out today for another show. Get the popcorn ready!!! read more

Won't be back in it's current form. we had not been to Alamo for a little over a year and this wasnot a pleasant experience. we expected a typical Alamo experience but were surprised that they have gone to a qute involved online orderingprocess for refreshments. Sign onto their wifi enter Cc pay ment info and maneuver the menu on a small screen in a darkened theater. As grandparents we took grandaughter and a friend to the film. online tickets with convenience fee and food and drinks bumped up against $150. i am not interested in paying restaurant prices for food and sodas that were not particularly tasty. and who is the convenience fee supposed to benefit? certainly not the consumer. No Thanks do not like the new Alamo experience. AMC here we come Oh and they tack on an 18% tip on your tab and you have to check your phone to find this out. Bye! . read more

I had been going to Alamo for years and it was a good experience. It has since gone downhill starting with the seats. They are working on replacing them, but they let them completely deteriorate. They should have been replaced long ago. The padding is flaking off, and they sit much too low to where they are not comfortable because the springs are worn out. Add to that the menu has changed again to remove foods I used to eat. The chicken tenders were very dry. the fries did not taste good and the food is overpriced. $6 for a Sprite! Also, it's impossible to call a server after your meal comes and the movie is playing. I waited over an hour for my server to come back because I had a problem with my meal. Subpar service, and overpriced food. It's best to just come here and only watch the movie. read more

Have been a long time customer and fan of The Alamo, until my most recent visit, 30+ minuet wait times on orders, standing around the bar looking for any kind of staff, the place has gone so down hill its not even funny, places like this are why theaters are in the dirt and home streaming is on top read more

Worst service it took them more than a hour to bring out 2 drinks while it was already half way through the movie. While everyone else had there food and drinks we were the last one to get our drinks and food and throughout all of this no apologies or update was given about the status of our items overall worst customer service ever given. It doesn't take one hour and 20 min. To bring out 2 simple drinks and one loaded fries. read more

The seating was uncomfortable. You had to lean way forward to eat anything you ordered off of the shelf in front of the seat. The food was mediocre and extremely overpriced. Service was unbelievably slow. It took the better part of 30 minutes for our food to arrive. The service was slow to the point that I would not even consider getting the bottomless anything: good luck getting more than one refill of soda or popcorn. Staff was very nice. read more

Place was nice and staff friendly, but they don't list their menu prices. I got a vegan mushroom burger (comes with fries) and a sprite - they charged me $33.50!! That's highway robbery. One - you need to list your prices on your menu. Two - I don't pay that much at a sit down full service restaurant. Sheesh! Fries came out cold, they did replace it, but now I'm wondering if they charged me extra for that. Never again. read more

Movie (King of Kings) was good, but service, popcorn and beverage selection was fantastic. Can't wait to go back!

Last night, my $250 sunglasses were stolen by someone on the staff or management. I forgot them on the table, when I was driving home I called them up, they didn't answer any calls, this morning I called them up. And the manager Ryan answered and said he seen the glasses that match the description, and said wait on the line while he goes and checks. He then hung up the phone and didn't answer the phone again, after we called 20 more times with no response. We decided to drive out 2 hours to the theater, and they said they didn't have them. Only a bunch of cheap $5 sun glasses that weren't mine. They said sorry that's all they had. After we pushed further they came back with an expensive pair of sunglasses in the back that also weren't mine. Makes you wonder why they were separated from the cheap ones ? ( Simple answer is, this isn't there first time stealing) After I requested to see to cameras, and talk to the manager Ryan, someone on the staff said wait. We waited while he talked to his manager Ryan, Ryan said he was busy working in his office. They said there was nothing they could do. Disappointed that someone would steal from a customer. I sat in Seat in theater 8, row 2, seats 10. Food was mid. read more

Alamo Drafthouse Cinema Winchester - My stolen glasses. - Cinema Near Me - Winchester, Virginia

Very unpleasant experience that I will not allow myself or my family to go through again. There was absolutely no direction for the online ordering platform, the menu was incomplete, and I had to go back to the lobby to ask for help in order to use an alternate payment method (gift card). It took 30 minutes for a sprite to be delivered, and almost an hour and a half for a milkshake and wings (which weren't even the correct flavor!) - and that was after five digital inquiries via the online platform. The only reason the food ever arrived is due to a friend flagging down an employee nearby delivering someone else's food, no one ever actually came to help. And lastly, forcing an automatic gratuity for an abhorrent experience was the cherry on top of awful. read more

This used to be a great place to go. But ever since they implemented the "new" order system and got rid of all of their wait staff it's awful. It takes over an hour for food or drink to arrive, if it comes at all. My family had to inquire about our food and drink five times (55 minutes after ordering) and no one had any idea what was ordered or where anything was. Best part? The text notifications during the climax of the movie saying an 18% auto gratuity would be applied if I did not "close" my check right away. I guess I'll just re-watch everything I missed once the film is streaming. read more

Food is good staff serving is good no complaints on that but allowing people to book two seats and have a 4+ year old child stand and move around in a already packed row is a bit ridiculous mentioned something to the worker it just got blown off make them buy the appropriate amount of seats for the party read more

There staff is the absolute worst. I literally ordered a shake mid movie and it never came, there were like 10 people total in the theatre. Our food came before our drinks. The online system is made worse by the staff. They literally looked at me like I was being a Karen because I didn't want to pay for a shake I never got. The young African american girl with glasses mocked my voice when I said that the online system has a hidden refill button to make people double order drinks that include refills. I won't be back, id rather drive across town and go to the regular theatre. Also they have gotten dirty lately, the ambience is now a trash smell. read more

We went there it was a fun experience for me and my family. We even got a pretty good meal while there. Its the first time we went to a movie theater that served your food right there in the theater while you watched a movie. read more

This place has the magic that is the movies all over the place. From nostalgia to current feels. The food is phenomenal. Definitely an experience read more

As I'm watching Wicked+wicked for good, I've been waiting for refill on a "bottomless soda" for the last 40 min and also wanting to place a new order but staff seem to serving everyone else but my partner and I. First time at the Alamo and this might be the last time.... read more

I have to put maybe in the recommended this business for the following reasons: The price of the ticket was not bad and the selection of beers. I was impressed on the announcement that if you are going to be talking or using your phone, you will have one warning then escorted out. Now the bad things: the floor was so sticky that you can hear your shoes tear from the floor. To get to your seat, you have to walk sideways and thr chairs were not that convertible. That's why I gave it a 3. Not bad, but not good. read more

The food was GREAT and the service was really nice and fast. Just be aware that this is NOT like some of the other Alamo Drafthouses that have reclining seats and individual tables. It is an older theater so it is just regular seats and a high table/shelf in front of your seat. read more

Everything! Went to watch over Thanksgiving weekend. Very comfortable and everyone was so friendly. Ran out of souvenir cup. read more

Thanks for picking Winchester. Great to have this type of movie watching experience. The food is very good and the staff is attentive. Nice to have a "big city" experience in a small town location. Very comfortable seating. read more

The movie was great and the experience was great. The food is outrageously overpriced though. Two sodas came out to 11.50 on their own. I paid 15 dollars for a ten inch pizza that wasn't even 6 regular slices of pizza. I got a ten dollar milkshake which is expected but it was also incorrect. The workers who brought us our food were mumbling and we couldn't understand a word they said.I paid 80 dollars in total for the tip, tickets, and food. Definitely don't hate the place, but the prices for food are just outrageous. Stop and get something cheap before going. read more

Enjoyed the vegan options! The cauliflower and kale salad is on fire! Service was very attentive Definitely check it out!

They used to have some decent wraps. Not on menu anymore. I asked, but was told that it's spicy. I then opted for their chicken burger. That too was spicy. Can no one make any thing that isn't spicy anymore? I ended up just eating the fries. I would have even been happy if the wrap was like the old McDonald's grilled chicken snack wraps. I wish they would offer the choices of the wraps that they had pre-Covid times. I would think they would be less messier than pizzas. The pretzel we had as an appetizer was pretty good. Other than that, everything else was good. Nice to know that they're doing Crawlers now. read more

We came in to see a movie. We were early so we decided to stop at the bar & have a cocktail. I had the Alamo Old Fashioned. We also had an appetizer, nachos with cheese sauce. read more

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Went to see Oppenheimer, small crowd. Barbie, next door, must have been very busy as our fish & chips was room temperature and very late. All the beers are inflated by a dollar: Prices up, Quality down, how sad....... read more

The beer was cold. The food was good. The movie was nice. They could use some updating to audio/visual equipment, but for the price of a ticket and what it is, I'd go again. read more

The superiority complex here amongst the management team is astounding. I've never seen anything quite like it. They have zero issue with belittling their staff, even with paying customers right in front of them. Now, after observing the way the place is managed, the overpriced....well, everything, doesn't seem so bad.....almost. The place is clean-ish. There's a permanent stickiness to everything and a scent that violates your nostrils upon entry. Food is subpar. Definitely not worth the price tag. Cheap and greasy are the best adjectives to use for the quality. Do yourself a favor: Get some takeout from your favorite place once the movie is on a streaming service, (it usually doesn't take that long) and enjoy an evening in. You'll have a better time and save a small fortune. read more

Great place to view the latest flick and enjoy it with some drinks and food. Service has been great every time I have been to see a movie.

Having been a former member of the Frederick county Virginia area, I have frequented this Alamo movie and Drafthouse quite a few hundred times while living there. Going to the movies there is a wonderful experience especially when you can couple it with a large menu of items to choose from while you're watching your movie, and that includes alcoholic drinks both inside the movie theater and there is an existing long bar that sits outside the theater. They have a huge amount of theaters to choose from with the newest movies. Highly recommend Alamo read more

This was a knock me to the floor 5 stars, best place ever when it first opened. The decline was disappointing when it began, but now is shocking. First, the food. A location that was good enough to order take-out/take home. Now after a couple of bites we don't even want to see it. Items that were great that are still on the menu are barely edible. Clearly cooked long ago, you can beat nails into a wall with the grilled cheese. Popcorn - if you don't cover up its age with butter or toppings you'll taste that it isn't fresh. Second, the service. Ordered (and had to pay for) popcorn 20 minutes before the movie. 30 minutes in, still no popcorn. What was delivered was a half-bowl, and it looked like a pickup from someone else's leftovers. Refills on a drink? Forget it. Not happening. Buy a ticket at the alamo? Self-service. Doesn't accept/remember your victory account info (which has lots of points, but I can't redeem them anymore either). Seats? Theater 5 has seats that were broken pre-covid. Still broken. Ticket prices? Through the roof. The Alamo company on the other hand makes pretty amazing pre-film entertainment or if the main feature is one in a series, they provide a montage that helps bring newbies up to speed. This local Alamo also hosts a film club with some flicks I would never find elsewhere. Remember the (old) Alamo! My Christmas wish is to bring it back. read more

The movies, seats, and atmosphere make Alamo a favorite for date night. It might be considered a little pricey, but you get good food and service. I just wish they could find a solution to eating in darkness! I've "lost" too many chicken wings. They either got push off my plate (can't tell cuz it wouldn't make a sound). OR hubby quietly stole it! Very possible! I need more light!!!!!!! read more

A Great place to watch a movie but the food is sooo expensive. Make sure you eat before your movie.

$11 for a midweek evening recent release movie is not terrible. Either that, or I'm just getting used to spending that much money for two hours of escapism. I bought my tickets online, which meant that I got to choose my seat in the theater. I like this option because I arrived late and my seat was still available. The picture and sound quality were very good. The seat was comfortable with cup holders on both sides. If I hadn't been running late, I'd have gotten a beer. Yep, there's beer at the movie theater. Nice options for food at the start of the movie, but I opted to skip this. However, the waitstaff did a mostly good job of staying out of the way and not disturbing the movie-going experience while they got food delivered, drinks refilled and checks dropped off. read more

Alamo Drafthouse Cinema Winchester - Alamo Drafthouse Cinema - Winchester - Cinema Near Me - Winchester, Virginia

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I do not recommend this place in the last three years going to this place of business my credit card information was stolen 3 times the first two times little amounts like $15.00 and $25.00 but this last time they stole $3000.00 and I will never go to alamo drafthouse again. read more

Food is not worth the price if you can even get it. Comes cold or not at all. The servers there are nice but can't keep up with everything. Not sure if it's an understaffing issue or what. But it seems that after Covid they have not been able to bounce back. read more

My wife and I had a great experience at the Alamo Drafthouse in Winchester. The ticket clerk was very helpful and friendly when we bought our tickets. The lobby and restrooms were very clean and neat. The theatre we were in was very clean. We were there for the first movie showing of the day. We were both surprised by how warm and good the pretzel tasted. The two dips that came with our pretzel were also warm and delicious with a little heat from a few jalapeño peppers. The popcorn was also warm and delicious with their popcorn salt and they provided us with a small paper cup of extra popcorn salt. As for the movie, we enjoyed our movie which always helps us enjoy what is around us. Our food service was quickly provided when we arrived and so were the refills. Our diet drinks were in nice sized plastic glasses with the correct amount of ice in the glass, and our sodas also tasted great. We could find nothing to complain about at the Alamo Drafthouse Cinema in Winchester, and we were surprised by their cleanliness and great tasting food and drink. We look forward to our next return and we plan to deversify our food order. read more

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Drove half an hour to get here. Arrived 5 minutes after the listed showtime. No one else had shown up for the movie so they shut down. Call ahead to make sure they'll actually be open before wasting your gas! read more

Great place. It get a little expensive once you pay the extra for tickets online then food and drinks. I like the whole concept though and hope they add more items to the menu. Also last time we were there no one checked on is or refilled our drinks. (There was only about 6 people in the theater) My son loves their shakes although they are pricey. I would love to see more availability for the 3d movies. read more

Alamo Drafthouse Cinema Winchester - Thor 3D - Cinema Near Me - Winchester, Virginia

Comfortable. Good food. Friendly service. Great place to see a movie. Great retro events also.

Brought our food out with 10 minutes left of the movie. We told our waitress the movie was basically over and she lied to us and said there was still 50 minutes left. Cold food and lying staff. Not good. Not coming again. read more