I have never been in the store - this review is purely based off of my online experiences. I went to their website after I saw a commercial advertising their free delivery in Austin with orders over $20. I have two Basset Hounds that are little piggies and I hate picking up 19lb bags of food and lugging it home from the store. So the idea of having it delivered to my home was very appealing to me. I looked into the delivery service at one of the large chain pet stores and worked out that using Bark'n Purr would actually be cheaper because of the free shipping. I didn't even have to factor in the pros and cons of supporting a local business over a chain - the decision was made for me. I now order 35lb bags of my dogs' food the morning I realize I have about two day's worth of food left and the bag is delivered to my front door the same day. They also have a great selection of chews that are very reasonably priced and my order is usually around $60 every month. Their newly updated online store even let's me re-order with one click using their "Repeat Last Order" button. Their dog food selection consists of high quality lines. I normally feed my dogs Purina One, but switched to Purina Pro Plan since it was the only Purina product offered on their site. If you are not used to the prices of the better quality food, you may have sticker shock. However, it's well worth it for your fur-babies and the free delivery evens things out (well for my choices anyway). They also have a great selection of foods for dogs with allergies and other sensitivities. I'm a big fan of this place and very happy I found this gem! I have just placed my 4th order with them and I can't think of a single reason why I would stop using this company for my dog food delivery read more

I'm always purring when I come here. They have a useful answer for anything I throw at them and it does not always cost something. Last week I invested in a fancy schmancy "Furminator". And, whoa, does it work wonders. My baby girl kitty just lost about two pounds of ugly fur she was trying to shed. And I discovered hidden fleas on my boy kit. Ugh. I also grabbed a "do it yourself" catnip package and will enjoy planting the seeds for our two cats. Bark 'n Purr also carries raw bones, chicken necks and other tasty delights for your pets. Locally owned, great customer service and close to my hood which makes it easy to frequent. read more

If you want quality service and products please visit establishments like The Lofty Dog, Tomilson's, and Just Friends! These are all very animal friendly establishments who do not judge or criticize people for their beliefs and I feel fit more into what austin, tx is all about! I have never had to write a bad review about a business before but this establishments employees and owners are so disrespectful I feel I must share my experience! First of all they are not knowledgeable at all about pet nutrition they only know what the big food companies have told them. I have worked in the pet industry, both with a food company and in a dog boutique, I have a dog that is 6 yrs old and developed skin problems and has always suffered from a weight problem no matter what I did. I became vegetarian about a year ago and saw so many positive changes in my health I talked it over with my vet and did tons of research, because like many I was ignorant and thought dogs "had" to eat meat. My dog has been a vegetarian now for 4 months and has never looked better!!! I went into Bark 'n Purr the other day to buy some new toys and a bed for my dog along with my friends and when the front desk employee asked if he could feed the dog a treat I asked if it was vegetarian and when he told me no I said he could give one to my friends dog, but that my dog could not have one. He proceeded to harass and put down my views on being a vegetarian and tell me that no dog could be a vegetarian. I asked for the owners information and contacted the owner, the owner proceeded to put down my views. My friends and I have all decided to never spend a dime in this establishment and we hope others chose to do the same, until they educate themselves and become a vegetarian friendly establishment! This is a completely unbiased study on vegetarian dogs, not a comparison to meat eating dogs: http://www.helpinganimals.com/pdfs/Dog_Health_Survey.pdf it shows that being a vegetarian is fine. This is a link to PETA about veg dogs, please just read with an open mind I am not trying to change other people to vegetarians by any means just trying to show how ignorant and disrespectful this place is being to me because the facts more then show that lots of people and dogs live this way and are fine! I will always be the first to agree it's not for everyone, but it is the way I have chosen to live my life and my dog has never been healthier! http://www.peta.org/factsheet/files/FactsheetDisplay.asp?ID=34 read more

For all the chain haters, this pet store is for you. Near the corner of Burnet Rd and 45th, come in a peruse the pet merchandise and then drop by the Upper Crust for your iced latte where you can discuss your purchases. IMO, the best thing about the B&P is the grooming service. We have a Siberian Husky and to say he sheds a little is like saying a bear does you know what in the woods. They have something called a furrinator that helps get to the undercoat of a dog's fur. It really works. It's an extra charge to the regular shampoo but worth it. Total cost for our hairy huskey is about $45 but it's well worth it because we could spend HOURS brushing him and get no where. If Iiesha is still working there, she is the best groomer. She's come and gone and then come back again so I don't know if she is still employed at the time of this post but she can bring out markings on our dog that we never knew he had before she got her hands on him. You need to make an appointment for the grooming department and it gets pretty busy in the summertime and sometimes you have to book a week out. They also carry slabs of meat in refrigerators for those of you who might be hiding that tiger in your back yard. UPDATE: The grooming department is no longer a service of bark n purr :( BOO HISS..but you can find the people who ran the department running their own show at Groomingdales around the corner on Koenig Ln. A bit higher in price...just as hard to get an appointment...same great job. read more

This is my favorite dog store of all time in Austin. They have an amazing selection of treats, toys, and dog food. They even carry Zignature Kangaroo!!! Woot. They even deliver for free if you live in the designated zones. What my favorite things are about this place is that 1. You can return the dog food if at least 50% is still there. This is particularly nice because my dog went through a phase where he was super picky and didn't like anything we got for him. 2. They have corn, wheat, and soy free dog cookies! I love being able to treat my allergy ridden dog to a dog cookie that he drools over and never got to eat. 3. They open super early!!!!! We have run out of food at night and made an early morning trip to pick up some dog food. I love that they open at 7am and it's been a life saver for us. We love this dog store so much that when we ran out of dog food on the way back to SF from Houston, we drove through Austin so we could stop here because we knew they would be open and carried the brand we like. read more

Oh, Bark n Purr , I really wanted to like you. The food your staff member recommended for my cat didn't agree with his system too well. I came back to try another brand I'd heard about. A small bag was $16 when I got to the register and my heart jumped out of my chest. Imagine my later dismay when I was out shopping at Wheatsville and they had the same bag of food for $10.29. Even with sales tax, that's five bucks less!!! Guess where I'll be buying cat food from now on? Bark n Purr's staff have always been very nice to me, but the prices are too, too high. read more

I've been shopping at B&P for over ten years and now drive quite a distance to do so, passing several big box pet retail centers and a lot of grocery stores on the way. And here is why: 1) They stock a plethora of healthy brands of dog food that I can't get anywhere else; 2) Their employees have a lot of knowledge, which they share freely upon being asked; 3) Customer service...besides sharing knowledge, they will also offer to carry big bags of dog food to my car; 4) They stock an interesting array of pet accessories that indicate both creativity and a social conscience; 5) Their prices are decent; 6) They are a locally owned company. As a couple of reviewers have indicated, they don't follow you around the store, so be sure to ask if you need help or want their opinions. They are always friendly. The last time I bought dog food, I picked up my usual bag of frozen raw bones for my wanna-be fierce wild hound, and the lady behind the counter even got me an ice pack to keep the kill from thawing on the ride home. I love this place. read more

I know zilch about dog food. Honestly, I'd probably feed a dog the same crap I'm known to eat. Hello, Jack in the Box tacos! My mother is the pet raising expert. (Hmmm, now I'm wondering if she used the same tricks on me.) And when she and I went to run some errands on Sunday, we went here for dog food for the golden retriever. She found what she was looking for - and then some. In fact, she was able to compare several different premium brands. And the staff was knowledgable about the products as well, going so far as to reassure us about the beef knuckle bones that we bought as well. An excellent experience all in all. read more

I went to store for first time and was greeted by a very knowledgeable employee who had a wealth of experience and advice to help with our new puppy! Be sure and ask for Eric- he was so helpful! Great store! read more

My girlfriend (Katrina M) and I buy our animals pet food from Bark N Purr. The service is always great. I love going inside and seeing what the half baked staff are going to do behind the counter. Last time I was in there one of the guys ate a dog treat to persuade me that humans could eat the freshly baked treats if they desired. Admittedly sometimes the treats smell so good I wonder why I'm giving them to my dog, Milo McStevens. The price is fair, about the price you pay at PetSmart, with out the corporate feel. It can sometimes smell like a barn, but I like that. I recommend this to anyone who is looking for specialty food delivered in a very Austin way. read more

Loooooove me some Bark 'N Purr. I'm super snobby about what food I put in my body, and when we got a dog I didn't see any reason to feed her junky crap either, so BnP is the place to be. The staff has always been extremely helpful to me, suggesting different food and treats, and never batting an eye when I had to return something. Since my dog has a sensitive stomach, we tried pretty much every type of diet and chewy before we found the right combination, and I've always felt confident about the quality of their products. I even started to buy a treat once and was warned off by an employee who remembered us and my girl's stomach issues. Yes, it's more expensive. So is all quality food, and I think my dog is worth it. read more

It's not cheap, and the people behind the counter never seem to smile, but I love this place. I go here because of the alternative options they provide. If you're looking for something outside the box of major brands for your four-legged friend, you will find it here! They have a huge selection of grain free and by-product free foods, and there's even a refrigerator case of raw food. I honestly didn't even know that existed for animals, but okay! The kind of food I feed my kitty can only be found in specialty shops and I swear, every time I'm here getting it, a different employee comes up and tells me about how great that brand of food is and how they feed it to their own feline at home. That makes me feel good. Plus they're always full of free advice for whatever random questions I have. They also have unique toys, as opposed to the same ol' same ol' that you find elsewhere. I do wish their Go Local card benefit was better. It's currently "10% off toys". But I don't always need a new toy. I'd much rather prefer a discount I can appreciate with every visit. Or it'd be nice if they did storewide sales occasionally, or something to offset the cost of the kitty's "special food". But other than that, I can't complain. I do love this place. read more

I love this place for one reason: Furminator. I have a sheddy dog. I love him dearly, but the boy sheds so much that I can make a new dog once a week with the hair that lines the house. So I found out about Ferminator and started taking my precious boy every few weeks to have this done to him. The results are a much happier dog and mom, with clean floors taboot. Thank you Bark and Purr for making us a happy pair. Edited to add: I just read the other reviews and saw that grooming wasn't going to be offered anymore. Oh crap! How did they not tell us this last time we were there? It wasn't that long ago. I'm dropping them to 4 stars because of this. I think I might cry too. read more

Between pet-sitting and acquiring an animal of my own, I've made more than a few trips to Bark N' Purr. I've never experienced bad customer service and in fact have seen staff members encourage each other to help customers (perhaps I just pick up the good staff members, ha ha. As a stereotypical librarian, all I need is a quilted cat tote bag and they can pretty much sense me coming from a mile off.) While it may be a bit more expensive to shop here, it's totally worth it. They'll douse your cat's playthings in catnip if you want (in my case, to remove cats from new leather furniture and to lure them to appropriate cat furniture, which has worked swimmingly.) read more

I love Bark N' Purr. Family owned and the folks that work there really love pets and are knowledgeable about pet nutrition. I went in the other day and wound up talking to Sandy for about 30 minutes about pet food. I wound up getting a new, more nutritious, and higher protein food for my dogs and all new food for my cat. The dogs were thrilled with what I got them and the cat was pretty much a jerk about his new food (what I expected)....but I think in time he will get used to the change. On the bright side, my dogs also liked the cat snacks (fish flakes) I got him so if he won't eat them they certainly won't go to waste! Love the frequent buyer card they have and also love the bin outside the store where you can donate pet food for needy pets. read more

We stopped going to Petsmart after discovering this place. Sure, there's technically less selection, but they carry anything worth buying for your pet, as in, no crappy dog food. They only carry the stuff you should be feeding your dog or cat. The staff always offers to carry heavy dog food bags to your car, and are always very knowledgable and helpful with any pet questions you might have. read more

I was introduced to Bark 'N Purr by my dog trainer, who advised me to only feed my dog top quality food, usually not sold at regular pet stores (i.e. Petco). I was happy to learn Bark N' Purr offered free delivery since those bags can be quite hefty. It's also nice to be able to manage your account online and arrange for a subscription if you plan to buy regularly, ensuring your dog will not run out of food. My pup had the runs recently and I suspected the culprit to be the recent batch of dog food since my pup did fine on the previous batches and actually loved the higher protein grain free kibble. I called and asked if there was something they could do. They happily offered to refund the food in its original bag. They also gave me good advice on how to treat my pup. I later learned it was Costco's bully stuck (Cadet brand beware!) that was causing his sickness. Poor guy, he loved those sticks. I will be returning them stick asap (I bought 5 bags!) Anyhow, you can tell these guys are passionate about what they do and truly care for the well being of our lovely pets. Try them out! read more

Great first time experience at this store today. The two people who helped me were awesome and so full knowledge. My dog has horrible allergies and had alot of questions about the right food. They hooked me up with great ideas and samples. The store has a hug selection of kibble and raw food. I gave 4 stars cause I want to try the diet out first, see if it helps and then come back and update my review. read more

Very cool place close to downtown if you're searching for food for your pets that's more higher grade than what you'll find at the grocery store. I love this place because they sell Orijen dog food. My mini Aussie has been given this brand of dog food ever since he was two months old & he loves it! The food is so pure they say it's even safe for human consumption. Barr n purr even offers the thirteenth bag free after you buy twelve. Only downfall is you have to hold on to the receipts. It would be way easier if they just kept a log book of your purchase, but oh well. A huge bonus too is if you live nearby and purchase anything over $20, they will deliver it to you for free! read more

I visited the store for the first time today. I was tired of being disappointed by Tomlinson's and would rather give my money to a local establishment than Petsmart. I couldn't find what I was looking for, and when I asked the older man who was working behind the counter, he seemed annoyed by my question and directed me to a younger employee. I ended up buying some different cat food for my kitten to try and the older guy gave me a can of it on the house, telling me his cats love it. I felt a lot better about the experience after that. I'll definitely shop here whenever I can. read more

My new puppy and made our first of what will surely be many visits to Bark 'N Purr today. I can't imagine a day when they won't have what we need and I would way rather shop here than some massive florescent warehouse. The staff were very friendly, gave my dog some lovin' and a treat. We bought some rawhides and an otter squeak toy that my dog is currently falling madly in love with. Even though it is a bit pricey, I'd say it's worth it! read more

Great selection of products not found at large chain stores. I would recommend this store for those who appreciate quality and good value.

Bark 'n Purr evokes a feeling of a mom & pop kind of store where the workers are knowledgeable and stand behind their products. If I have questions about products or even an informed opinion about my dog, I know that the people at Bark 'n Purr are "good people". They stock high quality foods, treats, and toys. Bonuses: The frequent buyer card is a nice perk for those of us who buy food every month. Parking is never an issue (they have their own lot!). Bottom Line: Austin-friendly pet store with knowledgeable staff. read more

Great staff, they are laid back and very Austin, and they don't bug you unnecessarily, but are very helpful when you need it. The food they stock worked wonders for my dog's sensitive stomach, and since I had no idea what I needed, I asked, and they immediately handed me what I needed. It's not dirt cheap but if you're serious about your pets, skip the chains and give this place a try. Unlike some other Yelpers, the lady who helped me was super friendly and she smiled the whole time, which actually isn't all that important to me, but I thought it deserved a mention read more

I just feel good knowing that I am giving my pound pup good, wholesome food. We've been buying his food here for the past 5 or 6 years and they could not be a more knowledgeable, nicer bunch of folks. Some of my most memorable occasions include my dog going HAYWIRE when we used to drop him off for grooming and the nice owner just picking him up and placing him in my car without saying what he was really thinking, "Get the hell out of my shop before your 100 pound dog causes damage to my store!" You can tell this store has been in Austin a long time and I just love supporting Austin businesses. Especially when they are as good as Bark N Purr. They always carry the 40 pound bags of food to my car when I'm in there alone and offer great advice on the dietary needs for my dog. I truly believe my dog will live a healthier life b/c of this place! Thank you Bark N Purr for never kicking us out (even if you wanted to) read more

I love this store. The staff always seems genuinely happy to greet their customers. They constantly ask for updates about my fur babies. They are helpful and knowledgeable about what I should or could use with my dog with allergies, and my favorite part is if you forget what the name of something you purchased was, they can look it up for you! They took the time to help me choose harnesses, helping me find sizes, learn to put on easily, and assuring me that if it didn't work to my liking, I could return. They make every experience a pleasant one at this store. I went in and needed to buy dog food, but I am not the one who normally picks the dog food up. They were able to pull up our past purchase and let me know exactly what It was that I normally get. The best part was, they didn't seem to mind doing it! read more

I've been going to Bark 'N Purr off and on for a few years now. First when I had my dog and now with my sister's puppy. The staff are always really nice and friendly - but then again, who isn't when you have a cute dog at your side? I tend to view this store a little on the higher end specialty side only because I see a lot of really nice high quality treats and toys that I wouldn't normally see in big box stores like petco & such. I like that difference. I've been to a lot of dog boutiques and sometimes all they do is change the atmosphere, but the products they carry are not too different from petco, the main difference being that the prices are more expensive and there's less selection. I like that it seems the vast majority of the products carried here tend to focus more on what's good for the dog - grain free - lack preservatives & such. Another nice bonus is that if you have a busy schedule, you can order online and delivery is free in the Austin area. I like how they try to make it easier to be a good dog owner. read more

This is a great store to buy high-quality food for dogs or cats, and while the dog selection is larger, it's still balanced enough that cat owners won't feel left out. Food & Products: They provide a wide selection of high-quality brands (both well-known and boutique brands) in the different varieties of dried crunchy, canned, or raw food diets. They have a nice selection of treats, toys, and bedding as well. For cat owners, they also have different brands of litter and fancy electrical litter boxes. *Taking a moment to show off* but my cat uses the toilet so I don't need this. If I had the bumper sticker I wouldn't need to mention it on yelp. ;) Only negative, I wish they'd stock up a little more on the supplements and vitamins for cats since the dog selection is much more ample. Service: The staff is very friendly and helpful (they even offer to carry your bags to the car). However, I feel they are just slightly hesitant to answer "what is the best food brand in your opinion" and I'm not sure if it's because they're unable to answer that due to the large brand selection, or if they're just trying to avoid a long discussion on the best diet for a pet. Either way, I've done my research so I know what to get. Pet Tip: Grain-free 100% for cats! They're not dogs! And if you're trying the raw diet for the first time, I started mine on Rad Cat's free-range chicken. My cats really enjoy eating it and they transition flawlessly between canned food and Rad Cat's chicken or turkey meals. The store also offers a home delivery program which I just found out about, so I'm excited to try it. Location: It's very convenient to get here and even during the busy hours you will always find a parking spot thanks to the private parking lot in front. The building is easy to navigate once inside, and items are easy to find. It's a tad dusty so a nice cleaning would definitely spruce up the place. Additional: Thanks to Bark & Purr, I finally found a pet bed that has a removable pillow AND a covering with a zipper for the base, so that 100% of my pet's bedding can be washed. (At the major stores I've only found pet bedding with a removable pillow, but the actual bed frame has to be washed by hand and then looks ruined and disheveled because they're too cheap to add the zipper). So thank you Bark & Purr for carrying a higher-quality, and much better made pet bed. Note for Management: I wish you would carry the cat-food brand Halo. They make a high-quality canned food that my cats just love, so whenever I have to travel at least they're eating something good at the boarding facility. If you would start carrying this brand then you'd be my one-stop pet food shop. Or if you begin carrying an Organic cat-food brand (moist/canned) that also uses free-range poultry, and is grain-free, I would start purchasing that instead. read more

So, the owners of Bark n Purr must be reading their yelp reviews because the last half dozen or so times I've been in there all the employees have been really nice and helpful. Really, the rude staff was my only complaint with this place and now that they've seemed to get that under control I think they're the bee's knees! read more

The staff are incredibly nice and helpful on products. I buy all my pets food and treats here because of the knowledgeable crew. Usually I'll bring in my dogs to pick out their own treats and they are always met with belly rubs : ) read more

Hollywood Feed - Goodie bags - Pet Stores Near Me - Austin, Texas

Bark 'N Purr is great.....if you already know what you need. I've been in multiple times and they have a great selection of toys and pet supplies. The real shiny part of the store is the food selection, however. They even offer free, fast delivery of food to your house from online ordering! This is super convenient. The prices are normal and I enjoy browsing around. My dog is picky and has a sensitive stomach so Bark 'N Purr is one of the few places I can get his food. However, I never feel quite at ease in Bark 'N Purr. It feels like I'm in the way or invading their space somehow. The staff I think would be helpful with a direct question, but they haven't volunteered to help me ever. When I contrast how I feel in Bark 'N Purr as compared to some other specialty pet stores (Just For Pets in particular), it's way less comfortable. These are pretty minor quibbles though and Bark 'N Purr offers great products to the Austin-area. read more

I've had nothing but good experiences with Bark 'N Purr. The staff has always been very helpful. One day during the dog food recall the food we were feeding our dog (Dick Van Patten's Natural Balance) was nowhere to be found in the store. I asked at the counter and they explained that the flavor we had been feeding was not recalled but because ONE of the flavors in the line was recalled and because the DVP Nat'l. Balance people had been less than honest about their ingredients, B 'N P pulled the whole line off the shelves. I appreciate their high standards. They helped me find another food that worked for our allergy-prone dog. It is expensive to feed high quality food but they have a program for many of the brands they carry where after you buy 10 bags you get a bag free. Their squeaky toy selection is good. One toy we bought there - a pink octopus by Ty Bow Wow Beanie with both crinkle and squeak - has proven to be really popular and, so far, has lasted a long time. They also have beautiful (if a bit spendy) beds. read more

I have been buying my kitties food and toys from Bark N Purr for about six months now, and I have had nothing but good experiences. I live about a block away from PetSmart but still make the trek across town for supplies. I feed my cats Innova, which you basically have to get at a specialty store. It's expensive, sure, but just as expensive as anywhere else - the price you pay for food with lots of real meat and no corn! I have to say I'm baffled by reviewers who say the staff is rude and inattentive. Having worked in the service industry in the past, I understand that there is lots to keep up with behind the counter and you can't always expect someone to come running up to help you. But people here have definitely done so! Cashiers here are always cheerful with me, almost overly so sometimes. Two big thumbs up from me. read more

I read all the reviews that warned me about the rude staff - I didn' thave that experience the couple of times I've been in the store. They have great treats for cats like a solid formed catnip ball, and all natural VITAKITTY Chicken Breast treats. No other store in town carries these type of things for cats, and so Bark 'N Purr has become a quarterly pit stop to stock up on all things good for my cat. read more

When I moved to Austin, I needed help finding grain-free food for my cat. Bark 'n' Purr not only carried a variety of grain-free cat food, but they were also knowledgeable about the food. Since then, I have had to switch foods a couple of times, due to a new kitten and changing eating habits. They have been great. One week, I had to try three different dry foods until I found one my cat would eat. They let me exchange the bags until my cat chose one. I also appreciate their willingness to listen to what I need. I probably give more information than is needed, but they listen and consider all the factors. Also, they carry my bags to the car. How awesome is that! (I wish they could also then carry it to my front door and clean the littler box for me.) They are wonderful. read more

"Hi, I need to get some dog food for my new dog" "We'll sell you some recalled dog food for cheap" And that's how my interaction with the Bark N Purr staff started out the other day. Of course, the employee was quick to point out that they do not, in fact, sell any of the food that was recalled in that crazy food recall this month (point number one why I love this store - quality, non-lethal food), and I laughed and probably said something I thought was cute and witty. The two guys working were both extremely helpful, friendly, and knowledgeable about the products. One of the guys asked me a few things about my dog and then pointed out several products that would be good for my shoe-loving dog, showing me a few quality products and clueing me into the value of getting the big ol' 40 pound bag of food. I learned so much about feeding my dog in five minutes, it was pretty amazing. After deciding on the dog food and finding some toys for my animals, I couldn't help but purchase one of the bright pink glazed (with sprinkes!) flower-shaped dog cookies that sit in a bakery case by the registers. (Note: Get one of these - your pet will love it. C'mon, it's a real cookie...for your dog...amazing) Two other plusses: 1. They can give you the lowdown on good trainers to fit your specific animal problems (i.e. agressive animals, basic training, etc.) 2. They carry those massive bags of dog food to your car for you. I was going to joke to the guy that he should come home with me and help me unload the bag too, but I thought it might sound a little like a bad pick up line. Which...it really would have been. Next up at Bark N Purr: Grooming. read more

Love this place! I've only been here a handful of times due to the fact that it is far from my part of the town but I always find it worth it! They have all the usual grain free brands along with a load of dry treats! They are by far the company with the largest in house selection of raw foods and treats! They also carry a number of reasonably priced toys, as in A LOT! Also if you are looking for a bed or leash/collar they have HUGE variety of all. I have always been treated well by the staff and they have always been able and willing to give me information on product whenever I ask. To be honest, never noticed if they said hello or asked me if I needed help, but if they did that's great, if not it doesn't bother me. If I need help, I'll let them know and they are happy to help! A big plus to me is that they don't sit there and pretend to love your dogs to try and get your business. I take my dogs because they allow it and my dogs enjoy going to the pet store, not because I want to show them off and have everyone pet them. And if the staff takes interest in them, they ask before petting them. I also have spoken to the staff over the phone regarding supplements and they even went as far as offering an alternate facility to purchase what I needed since they didn't carry it. Gotta love a place that knows how to network with others in their industry! To all those reviewers who are complaining about the customer service: Are you there for the product or to have your you know what kissed the second you walk in the door, wearing your crown whilst strutting down a red carpet? And of course there are two sides to every story. If the owner reacted badly to a dog making a mess, it may be viewed as rude, BUT as a customer in a public business keep in mind it is a luxury, not a right, to take your pup into a store with you and minding their piddling is up to you, show some tact and take responsibility for not monitoring your dog. All around a great place in my opinion! read more

Contrary to some previous reviews, I think the customer service at Bark 'N Purr is slammin. These guys know their stuff, always help me find a solution when my cats are being weird, and even have a "if your pet doesn't like the food, return the opened bag for a full refund" policy. That's awesome. Plus, if anyone has actually been inside the hell that is Petsmart, they will be thrilled with Bark 'N Purr. It's local, has a great range of products, natural foods, and doesn't stank like most of those corporate pet chains. Love this place. Go there immediately. read more

Bark N Purr is an Austin staple!! When I was growing up, we always had our poodle groomed here (hey, it was the seventies - poodles were cool) Staff is extremely knowledgeable and super friendly. Have a great selection of healthy foods for dogs & cats. I wish they would expand their selection for other creatures - hamsters specifically. read more

This is an incredible little pet store! I came here on a quest to find some quality cat food for my very picky kitties. As soon as I started looking, an employee asked if she could help and told me all the details about the various brands. She was very knowledgeable and made several great recommendations (without being pushy at all). I recommend this shop for high quality pet supplies, especially if you'd like some help shopping. read more