Excellent service. The employees are so nice. Nice selection of shoes and incredibly happy with my…read morepurchase.

Great personalized attention!! Really knew how to fit shoes for my mothers feet with toe amputation…read moreon one foot. They were patient, understanding and offered great options for shoes that she liked and didn't hurt her stump. Definitely recommend!!

Great product selection, convenient parking right in front of the store, very helpful staff.read more

I WILL NEVER BE SHOPPING HERE AGAIN! i have recently decided to become trans and its taken a lot of…read morecourage to tell people and go out in public. I was recently there with a friend to look at shoes for a party. While there I decided to gain the courage and try on a pair of heels. As soon as I put them on a male employee SCREAMED across the store, "Dude, No put them back." Not only was I embarrassed, it tore my self cofindence apart. Even if I was wearing "male" clothes, it is not an employees job to tell me what I can and can not do! I will never be shopping there again because the employees are BIGOTS!

First time at this location. I had THREE returns that were handled quickly and professionally and…read morewithout judgement! I also did some shopping but I didn't find anything that caught my eye. It did seem like they had a larger inventory than my local Saint Louis DSW.

My mother and I stopped by this DSW when we were out and about running errands in Fairview Heights…read more She loves DSW. She was looking for a particular kind of black sandal and she tried on several, made a selection, and we were on our way. I think the selection here and size availability was quite nice. We'll be back!

Shoe Carnival is located on the back side of the market plaza. They carry a large variety of shoes…read morefor the whole family and known for their Buy 1 Get 1 half off. This is the only store I have ever been in where they have more men's variety then anything else. Since I have a growing child with feet of an adult; saving money is a must. Now they don't Always have the best price, if you find a better deal, ask them to price match it. Not saying they will but my recent visit they were willing to price match a pair of Air Max Invigor Mids $110 for $79. When it comes to gym shoes they carry Nike, Adidas, Reebok, puma to name a few. Causal/dress shoes; Guess, Kenneth Cole Reaction, Steve Madden. Accessories from backpacks to socks are also available at the front of the store. Besides the BOGO 1/2 off, you can also sign up for their rewards program and receive emails with promotions and discounts to get more savings. If they don't have your size or color available in stock, they can order them for you. You have the option to have them shipped to you, the store or pick up at a different store. At the end of the day... Yes, I'll be back until the kid gets a job to buy his own shoes.

Went to this location last minute in search of school shoes for my boys. Found shoes for my…read moreyoungest right away but had trouble finding a size to fit my 13 yr old with wide feet. Employee Katie could tell we were struggling and offered to help. Within 5 minutes my boy had a pair that fit him great and he loves them. Katie was absolutely amazing!!! Thank you for having such a helpful employee. It had been a rough day and she helped make it better.

Great shoes, great sales personnel!!! it is my "go to" for comfy, long-wearing shoesread more

I'm a total fan of their customer service, experience, willingness to go beyond the explanation of…read moretheir product and patience with a woman who talks too much. No not me that was Mama! :) They were lovely helpful and just what I needed. I was looking for inserts to help my Plantar fasciitis. The workers thoroughly explained after hearing of my concerns and descriptions of my issues. Helped me try on several items and helped my Mama as well who's a talker and believer in true orthopedic items. I now am a believer too as my purchases have helped me feel better. Be prepared to spend money but know what you want, do some research and go in with questions. They'll get you moving. They also have shoe repair and carry high end long lasting shoes.

I took my mother into this store to help her find a couple pairs of shoes today as she is elderly…read more.We found two pair pairs that she liked however, one of the boxes only had one shoe in it so I assumed the other one was on display. It was not. I looked around for an associate to help. A younger blondish female was walking out of the back area and I mentioned what the issue was and got eye roll and arms flap ! like getting help was a lot . She walked past without saying anything to me and talking under her breath as I followed her to the area of the brand of shoe assuming she was going to search . Still hasn't said a word to me so I I went to help my mom put the other pair on. When I went back to see what the progress on finding other shoe she had gone up to checkout area to start something else with no solution. Please keep in mind we were not expecting top notch level of service today but average would have been sufficient. She began to check us out! showing frustration or a bad day. If we ever decide to shop with Shoe Carnival again it will likely be at a different location or online hoping for a better experience. .

I am shoe obsessed! I stopped in for the newish Croc slides for myself and I walked out with so…read moremuch more! Croc slides for me, crocs for the husband and new boots for the kiddo! The selection was perfect and the employees were so helpful!

Louie is very professional and kind to his customers. When you drop it off you'll think it will…read morenever look new again. When you pick your shoes, boots, etc., up, they look like new. Highly recommend taking your shoes/boots to Louie.

I've used them before for repairs on my leather purses. Took three pairs of shoes there to get…read more"heel tips" replaced. I'd been putting this task off for several years (smh)! Rather than go to the repair shop, I'd just buy another pair of shoes. Yes, shameful! Lol. One pair of boots was about seven years old. Took less than a week to receive my repairs and I was floored at how NEW my shoes looked. Not only did the cobbler repair my tips, but he polished my shoes too. OMG! What an unexpected and welcomed surprise! My (almost ten year old) shoes look brand new! Do yourself a favor and save some money- go to London and get your shoes repaired......You're welcome.

I ordered screen printed basketball jerseys for our Men's Basketball team. The jerseys are great…read morequality, however, the screen printing is terrible. The logo and numbers began peeling off after 8 games. I reached out to customer service to fix the issue and they stopped returning my emails and phone calls. We spent over $400 on jerseys that we will need to replace.

After several messages back and forth with an executive of First to The Finish, my problems with an…read moreonline order were completely rectified. He went above and beyond to ensure I had received the correct product and apologized for their mistake.

My experience here was good. I ordered a pair of boots online for Black Friday and they ended up…read morebeing too big. I was hoping to exchange them, but they weren't in store. The staff member helping me tried to help me by putting an order in, but it wasn't working. She took the time to call customer service which I very much appreciated. I ended up not being able to exchange because I didn't have the card I purchased them on (my bad) so I ended up returning them with my receipt. The store itself has a good selection of accessories and shoe choices.

Picked up an online order here. They let me try them on before accepting them, so that was nice of…read morethem. That said, when I asked for assistance finding the try-on socks they said "just look around, they're somewhere out there" and gestured to the rows of shoes. I never did find them. Luckily, the shoes I ordered fit and they became mine. This store is incredibly messy and the workers are rude. It's also dirty in certain pockets. I think the value of going in store is picking up a variety of shoes that are not going to get to you as quickly as through Amazon and being able to try them on in person. That said, I would be wary of coming here without a plan of what you are looking for because the employees will not be helpful. Love the shoes I picked up though.