We will always be using Switch service from now on! After a bad experience with a GE technician,…read moreTechnician Bek saved our washer/dryer combo machine. He diagnosed the problem right away, clearly explained everything, and the pricing was fair and transparent with no surprises. The turnaround was very fast -- as soon as the part arrived, he came back quickly and had everything up and running the same day. You can tell he really knows what he's doing and cares about his work. SO happy we found him and Switch Service. Highly recommend!

The company itself was very communicative via call and text about my appointment and what issue I…read morewas having with my washing machine. They gave me a two hour time window, and Bek, the assigned technician, was also great at communicating when he would be heading my way and when he was close, so I was not just anxiously waiting around during the window. When he arrived, Bek was able to diagnose and fix my washer very quickly and efficiently. Thankfully it was a relatively easy fix, and he was prepared with the replacement part needed in his truck already! He was very friendly and he made sure everything was in working order before he left. Great service!

Third time I have had Ed come and fix an appliance. He was accomdating and understanding of my…read moreschedule. Few days after this initial fix, my washer door broke and he came to fix for free, given it was a quick fix and small part for repair. He is honest and very efficient. Will not hesitate to call him again.

They never get back to you when you use the online form tool. I spent a significant amount of time…read morelooking up data about my appliance to properly fill out their forms, but they don't care. Apparently the appliance repair economy is so strong, they can just ignore customer requests.

I called A+ in to diagnose a washing machine that leaked on drain cycle - They arrive right on…read moretime and found the problem VERY quickly - GREAT SERVICE. Will use them again!

Dealing with these guys was an absolute mess…read more I put in a request on Yelp and A+ was only one that had availability same day. I received calls and texts from 4 different numbers to receive prepayment of the service fee and paid it 2 hours before. An hour later I received a text from one number that the technician was sick and another that said he had car problems. Tech shows a different day, no uniform, no company car. Didn't speak English and was on FaceTime the entire time with someone that was looking at the washing machine. Get a quote to fix an 18 month old washing machine that was $300 and pay it. Was told part took 2 days and they would come fix it. Two days later I check in and they tell me two more days. A week goes by and they tell me they can't fix it for over another week. I told them I paid them for the parts and couldn't they send another tech out. It's been 3 weeks and still washing machine not fixed. What a waste of time!

Rich worked very hard to fix my Speed Queen washer. He checked out everything that was the possible…read morereason it wasn't draining completely. Turned out to be one of the two computers on the Speed Queen. The computer was expensive but I chose to replace it rather then look for a new washer. I would definitely recommend Chicago Appliance for any appliance item I have. Rich was great.

My Magic Chef oven stopped heating. Rich promply arrived to save the day when diagnosed & replaced…read morea failed inginter in no time. I will have Chicago Appliance Service all my appliance from now on.

Service concerning my carrier a/c went very smooth from beginning to end. First, with the very…read morehelpful Maria on the phone to Val's great service and expertise in finding the problem(s) and thoroughly explaining them, also providing options and costs of repairs.

Val has handled our HVAC needs a few times this year (A/C maintenance and replacement of the…read moremotor/logic board for furnace), and we plan to continue using Cold Zero for our future needs. Response time is quick and scheduling is easy. Most of all, I don't feel like I have to be on high alert that I'm being overcharged or sold needless services. Val has always been transparent about cost and explains the work he's doing thoroughly.

Technician was assigned through warranty company…read more The technician arrived to diagnose an error in our dishwasher and was under prepared to manage the repair meaning: 1. Took 30+ minutes to remove supply and drainage lines in order to move appliance 2. Forgot to turn water off under cabinet causing flooding and was not prepared with rags or buckets these are things I had to supply Once problem was discovered they explained that parts would need to be ordered The following week, without proper notification, the technician stated they were on the way and would be there in 20 minutes Upon actual repair the observations were the same as above and now comes the additional issue of the gasket being warped because of the tugging and pulling. The dishwasher will operate but will no longer hold water. Again, no rags no buckets no control over water all over my kitchen except for rags and buckets I knew I needed to be prepared with to mitigate potential damage. The technician stated it was because our water supply from was from the hot side and was too powerful. I called a licensed plumber right in front of him and they looked later, and stated there was no issue. Also should note I have a home inspection report that is under 12 months old which cited no issues In summary, The initial service call was $105 ($100 plus needed me to pay bank service charge) Plumber is a friend and did not charge me for his time A new dishwasher was required a comparable dishwasher installed was $750 And either a repair or entirely new cabinet needs to be estimated

They were very responsive. Professional technician did an excellent job installing a gasket on my…read morewasher

Great experience with my dishwasher. Showed me the issue with a spring that tends to come off in…read morethis model, and with a little elbow grease I fixed it myself the next time it happened.

Called Appliance Repair MD for GE fridge that was leaking water on the floor. Robert came out…read morewithin 2 hours, installed part right away & our fridge is working fine. Great service, don't look for anyone else ! Barb L

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

I read the Yelp reviews for Astera before I reached out to them, and the 5-star reviews are spot…read moreon! I sent a message via Yelp on a Sunday night and they immediately scheduled our oven troubleshooting for Monday afternoon. Their front office staff is incredibly responsive! George (technician) arrived timely and was very thorough. He explained things to me every step of the way. He is approaching this very methodically - ok, so it's not the igniter, let's look at the next link in the chain... I saw George called out by name in other Yelp reviews, and I understand why he comes so highly recommended! He called the manufacturer to discuss his findings, but the manufacturer tech team wasn't available. He let me know he would be calling them again in the morning and that he would reach out to me with an update. I've had plenty of negative or so-so experiences with other service technicians from other companies. This experience with George / Astera is so positive that I'm posting my review even before the service is completed. Astera will be getting first crack at all of my appliance and HVAC service calls going forward.