I just called them after reading all of the good reviews to see about servicing my Kitchenaid oven…read more The man on the phone snapped that I should "call someone else" and "they don't do that," I.E. service Kitchenaid. The Kitchenaid logo is featured prominently on their website. Guess I should have thanked them for helping me dodge a bullet! I'll be calling elsewhere.

I called Frigidaire and after a long wait was told that they couldn't help me with my problem and…read moregave me a link to find local authorized repair services. When I called the person who answered couldn't have been more helpful. He walked me through what to try myself first before scheduling an in-person service call, and it worked! The steps given to me by Frigidaire were unhelpful - this gentleman knew so much more. All of my kitchen appliances are Frigidaire and this is the only place I would go to if service is needed. Excellent service, ended up costing me nothing, so they are trustworthy and honest. Thank you so much!!

Quality work and very reasonably priced. Been using B&W for years at our HOA. Recommend to all.read more

My dryer machine stopped heating up. I did a little research…read moreon the internet and decided to call B &W after reviewing their website. B & W is a small father and son business, the type of business I like to deal with.I called and spoke to Bobby who was friendly receptive professional and very knowledgeable.I explain the situation and he explained the possible fixes with range of the cost. Bobby arrived at the promised time and went to work, immediately found the issue being the thermostat. Bobby had the part replaced and the Machine running properly in about 20 minute at a fairly priced repair.I highly recommend B&W to anyone looking to have their washing machine or dryer repaired. I will definitely be using them again if needed.

Mike could not be a nicer and friendlier person. He diagnosed the problem and fixed our dishwasher…read morein no time.. Ms Macgyver and I greatly appreciate it! Thank you, Mike!!!

Had a service call scheduled for yesterday. Window was 12-5. They never showed. Never called us…read more I repeatedly called them there was no answer and mailbox was full.

Used Yelp to seek out a dryer repair. Reached out to PR Appliance and Nick was very quick to…read morerespond even though we were coming up to a holiday weekend. His service and professionalism were top notch and he made a follow-up visit the following week to get the repair done correctly. With Nicks help, he was able to quickly identify the problem and execute the repair which had safety as the main aspect. Great communication was also evident throughout. The result was a new dryer vent pipe and exterior vent replacement. I would highly recommend.

I have nothing but great things to say about Park Ridge Appliance Service. I have been a customer…read moreof theirs in the past and the work was exceptional. Nick came out and worked on our refrigerator/freezer and got it fixed in no time. Today I had an issue with my garbage disposal. Based on my Google research it looked like my motor was dead. Nick quickly diagnosed the problem over the phone, instructed me on how to fix it and saved me a few hundred dollars! What an honest guy! He is professional, courteous and friendly. His prices are fair based on my contact with other providers. I highly recommend Park Ridge Appliance Service for any of your household repair needs!

I've grown tired of spending a couple hundred dollars on a vacuum and having to replace it after a…read morefew years because repair are unavailable. I thought I would check out Park Ridge Vacuum, which had some positive feedback from community members. It was the right choice; it exemplifies all that is great about small business: personal service from real knowledgable experts in their product. Rosemary is the owner of Park Ridge Vacuum, along with her husband, and they've been here for decades. They carry several different brands. I was interested in a canister vacuum so she introduced me to Miele (which I learned is pronounced me-la) and Sebo. Both are exceptional brands, made in Germany. I hadn't heard of the latter, but it was a nice machine. It also had some cool hiding spaces for the accessories! That one came with a 10 year warranty and a turbo head for the price, and though I did consider it, ultimately I chose the Miele. It was competitively priced and has a 5 year warranty. Here at PRV, at least, they send you home with a box of bags. I love that the attachments are hidden in the body of the machine. It's relatively quiet, easy to operate, and the "park" function for the vacuum is really convenient. And as an unexpected bonus, my toddler didn't cower from the vacuum; this time she insisted on using it. The shop does repairs, too. They have a small parking lot on the south side of the building. They are worth the visit to get great service and get a product that will reliably last you decades.

I like to support local businesses over online or big-box stores. That being said I was in the…read moremarket for a new vacuum since the power switch on my Hoover Whole House wind tunnel broke. I called Park Ridge vacuum and asked some questions, and was given some excellent advice over the phone. With so many options as well as varied prices I visited the store and told them what I wanted and was able to get this brand new, light weight Riccar vacuum for a great price. She even threw in some freebies. They also do repair work here. 5 stars!

I dragged my Dyson vacuum cleaner in there that had not worked for six months and they fixed it…read morewithin five minutes. Price was reasonable. Staff was very knowledgeable.

I brought my very old shark vacuum to be fixed. The problem was diagnosed in 3 minutes (clogged…read morehose) and was fixed in 5 minutes for $20,00. If you think your vacuum has died, bring it here first.

Cesar came out to inspect our range hood to determine which blower unit/version would need to be…read morereplaced. Said he would need to do some research back at the office to see which part would work best. We paid for him to come out (took 5 min?), never heard from him so I called several times, left voicemails...never heard from him again. We are incredibly disapointed.

Last week, my Bosch refrigerator stopped working. I was in a crunch for time, so I decided to try…read moreto call an expert for help. Finding a firm to work on Bosch equipment wasn't very easy. Those that claimed to work on Bosch branded appliances either wanted ridiculous service call or labor rates, and/or didn't have availability for a visit for week and a half. I was lucky to find Elite. Elite offered same day service, and an affordable service call charge that they wrap into their labor charges if you choose to follow through with the repair. Cesar was my service contact, and was very easy to work with. He quickly diagnosed the fridge's problem, and had the refrigerator working the next day after getting the part. Can't ask for better than that. I would highly recommend Elite, and would use them again if I found myself in a similar situation.

Mati Coffee serviced my Quickmill Alexia - single boiler. They did a great job! Had been having…read moreerratic issues with bar pressure and pump operation. Working better than brand new now! Even though it took about 2 weeks rather than 1 week that was quoted, it has been worth the wait! Thank you!

*WARNING* Mati Coffee in Elk Grove Village & its owner Luca are scamming & ripping of its customers…read morein violation of the Illinois Consumer Fraud & Deceptive Practices Act (815 ILCS 505/1), making negligent & intentional misrepresentations to its customers & committing (common law) fraud upon its customers. My Jura A9 coffee machine displayed an "Error 8 message" on the display which means the internal brew group is jammed, blocked, or unable to return to its home position. The primary causes are stuck coffee grounds, a dry/worn brew group mechanism, or a faulty drain valve. Both the manufacturer, Jura, & Mati Coffee told me the Jura machine has to be disassembled, the stuck coffee grounds have to be cleaned out from inside the machine, & the mechanical parts inside the unit have to be lubricated. After the Error 8 message appeared several times, the machine would not power up. Mati Coffee told me it would charge a $90 Diagnostic fee to inspect our Jura. On 07/28/26, we dropped our Jura off at Matti Coffee. Mati Coffee charged our credit card $150, not $90 as we were told the charge would be. Despite us asking, Mati Coffee refused to provide us with a credit card machine payment slip showing the charge Mati Coffee charged to our credit card & claimed they don't have the ability to give a credit card slip. On 8/3/26, when Mati Coffee called me to tell me they cannot repair our Jura, upon my inquiry, I discovered for the very first time that Mati Coffee had created a "drop-of receipt," however, AT NO TIME did Mati Coffee ever give us a copy of this "receipt." On 08/03/26, I requested this "receipt" be emailed to me and discovered this receipt does NOT state the cost of the estimated repair is $150 but rather states "A non-refundable $90 -$150 Diagnostic Fee for Household &/or Commercial Machine. Applied toward labor cost if agreed to repair." A non-refundable Diagnostic fee that is somewhere between $90 & $150 does not automatically mean the charge, at the time of drop-off, before an inspection is performed, is $150.00. Mati Coffee would NOT know that the Diagnostic is $90, or $150, or somewhere in between $90 & $150 BEFORE it even performs an inspection of the machine. Had I known in advance that Mati Coffee was going to charge a non-refundable Diagnostic Fee of $150 instead of $90, we would not have taken our Jura to Mati Coffee. Also, on 08/03/2026, a Mati Coffee employee told me that Mati Coffee could not repair our Jura because parts that were needed for the repair are no longer available & certain parts are only available from the manufacturer that Mati Coffee can't get. By failing to disclose this to us, Mati Coffee deprived us of an opportunity to make a fully informed decision as to whether we wanted to proceed. Had Mati Coffee disclosed this, we would not have taken our Jura to Mati Coffee. Also, Mati Coffee never bothered to open our Jura & clean out the machine of stuck coffee grounds, as is required to be done with an Error 8 message. When picking up our Jura on 8/04/2026, an employee said to me "let me get you the diagnostic sheet showing exactly what the problem is with your Jura," however, this diagnostic sheet (dated 08/03/2026) does NOT show any diagnosis as to what Matti Coffee allegedly found when it allegedly performed a diagnostic inspection of our Jura. This proves that Mati Coffee never performed a Diagnostic inspection of our Jura, yet, it fraudulently charged me $150 Diagnostic fee. After arriving home, I discovered that the inside of the machine still had a significant amount of coffee grinds stuck inside of the machine, so much so that coffee grinds spilled out from the inside of the bottom of the machine onto the counter & there was also coffee beans still stuck in the grinder. This proves that Mati Coffee failed to clean the stuck coffee grinds inside of the machine, which is required to be done for an Error 8 message. To further show Mati Coffee failed to clean out the stuck coffee grounds from inside the machine, the coffee removable bin that catches used grinded coffee beans inside a Jura machine (ie. coffee grinds container) was stuck & jammed inside the Jura machine when I dropped off the machine to Mati Coffee & was still stuck & jammed in the machine when Mati Coffee returned the machine to me which would make it impossible to clean the stuck coffee grinds from inside of the Jura. Mati Coffee took no action in attempt to inspect, diagnose, clean & repair the machine, yet, fraudulently charged me a $150 diagnostic fee. I spoke to the owner of Mati Coffee, Luca, in attempt to amicably resolve this matter, however, Luca was extremely rude & unprofessional, repeatedly interrupted & talked over me, & refused to answer my questions. Do not take your machine to Mati Coffee unless you want to be scammed & ripped off. In reply to the owners response, Mati Coffee's "Diagnostic report" is completely blank - no diagnosis of the machine was ever made.