The reps are so nice and professional and welcoming. The work was done within the week 5 days to be exact, While others were quoting me three weeks!! Returned it cleaner than when I brought it in!! Thanks for everything!! read more

This business hides behind "the Oreck name for outstanding reputation and customer service". The Westmont storefront has a large Oreck sign outside, for example. I called about Oreck parts for my purifier and Paul pretended to search for the parts, the same purifier (DualMax) without a positive outcome. He suggested PureAir (which i thought was Oreck, also) and we did transaction over phone. Very spendy over $650.00 & i was disappointed when i opened pkg & NOT AN ORECK. I read the manual and knew this was not a good item to have around my home (unsafe for pets & humans during air cleaning hrs). Kinda scary...My phone msg to Paul was for him to return my call to discuss return. He didn't call...I am out $20.00 shipping fee & $60.00 restock fee. Never even turned purifier on!!! Buyer Beware: NOT BBB accredited, questionable work ethics and integrity, for sure. Good to know, for sure. read more

I spoke with Sheila over the phone to try to get my problem solved on my vacuum and she was so patient and helpful with me. I will definitely be using them in the future. read more

Placed an online order for Terracotta cleaner. Never received. They are clueless when you call them. AVOID ORDERING OR DOING BUSINESS WITH THE VAC SHOP! They will take your money and NEVER deliver. When you ask a status, all you get is "I'll look into it". read more

Rarely have I ever had such great customer service. Sheila fixed my Dyson in under 10 minutes. I am so grateful. Thank you Sheila. ​ read more

I came in on a Monday morning and met Sheila. My hose to my vacuum was clogged and I couldn't figure out how to clear it out. I brought it in and Sheila helped me dismantle and figure it out!! She was so helpful and resourceful. Thanks Sheila! Appreciate the help! :-) read more

I made a mistake on my shipping address when I ordered a Shop Vac replacement part. Sheila fixed up my mistake and reshipped the part right away, double-checking the address and part description before we hung up. What a pleasant customer service experience. Thank you! read more

Pretty disappointed with the customer service. I've reached out multiple times for an online order. The first guy said he would send it to internet department. Never heard back.. Then sent an email with no response. It wasn't until I disputed that I received an email about my refund.. read more

Super shady store, buy at your own risk!! I just ordered Oreck Touch replacement filter online and didn't get what I ordered. When I told the store that I didn't get the right stuff, they said it's the right part. The blue generic part is just a bare sponge and has no filter. Although their website made it sound like it's a genuine Oreck product, it wasn't. I don't mind the genetic stuff so long as it does the same thing but there's no way that this piece of sponge will do the same as the original filter. The minute I said I want to know the return policy, I stopped getting any more text response from the customer service. This business is not trustworthy. read more

A few months back I brought in my vacuum cleaner to be repaired due to a belt breaking off. They repaired it and I'm glad to report that the vacuum still working effectively. Good job! read more

I bought a vacuum from Home Depot it was a Hoover purchase on 9/25/21 it was under warranty for 3yrs . Called Hoover they still under warranty take to The Vac Shop on Belmont in Chicago, I did as requested , Vac Shop said they would fix it for $150.00 not accepting my warranty. I left went home called Hoover told them what was said they were not aware of that. So they had to replace the vacuum. So never take your warranty appliances to them I am done read more

Ordered a part for my ShopVac, an inlet deflector bag holder. This part was listed by ShopVac's Part Number. That means to me that I should get a ShopVac branded part! I needed it quickly so selected the UPS-2nd Day Air option. The very next day after ordering I get a shipping confirmation email from The Vac Shop stating my part went out on UPS-2nd Day Air. Well when the time elapsed past when I should have received the part I called. I was told oops, it went out regular mail. How does this happen, especially when your shipping email you sent specifically notes shipping method, and the price I paid for it. Oddly though your shipping confirmation email supplied no tracking information. I then had to ask for a refund and told it would process in a few days. Meanwhile the part shows up and it is in fact NOT a ShopVac branded part, but rather a cheap 3D printed copy of the branded part. So basically, they robbed the customer twice, with actual shipping change and by providing junk instead of what the customer was led to believe would be a ShopVac Part, not a 3D copy of a ShopVac Part. With Patents involved, I don't even know if that is legal. I work for the Feds and will get to the bottom of that too. This business is not to be trusted. Lastly, I waited for the refund, but has yet to come. I called them this morning and was told, OK, I will make a reminder to get this done. Proceed at your own risk with "The Vac Shop". read more

Our six month old Oreck Edge vacuum cleaner broke four times since having it with something different breaking each time. Went to The Vac Shop on Belmont Ave where we bought it and finally said this unit is a piece of crap and I want a new unit, not another fix. They actually gave me a new unit. How about that?! That's customer service! Kudos to Frannie for all your help and patience. Please note I don't blame The Vac Shop for the issue I was having with the vaccum cleaner but poor design by Oreck. I highly recommend The Vac Shop for your floor care needs. read more

Bought a new Hoover upright. You'd think it would be easy to find belts for a Hoover, but not so much in Springfield, IL. I went in to Sears once. Not only did they not have any in the store, but they ordered from Sears.com, which I could have done at home. Why have a store? Then it took seven to 10 days to get the belts delivered. I have two cats and a dog. You can guess what my carpets looked like by the time we finally got the belts. So next time I went on eBay and found the Vac Shop. Long story short, I got three belts for less than I got two from Sears, and they were in my mailbox in 48 hours. Excellent email communication as well. At this point, I wouldn't shop anywhere else for vacuum supplies. read more

I needed a part (Beater-Bar) for the Powerhead on my Central Vacuum. Looked online & best price was from The Vac Shop. Ordered & it came within 3 days. Installed & now working like new (last one lasted over 20 years!!) So I'm a happy camper. read more

"Brought my cleaner in for repair back in the beginning of December.I still do not have it repaired and returned to me. They said they were waiting for parts because Hoover closes for Christmas.Well its January 24th HOW LONG ARE THEY CLOSED FOR!!!!! How can Hoover be in business when they close for over a Month(cough cough) I will never shop here again and suggest you think twice if your thinking about it." read more

I placed an order over their website (internet). It was for a Miele electric cord reel replacement part which they ended up having in stock. Only they were very disorganized throughout their customer services when it was time to follow up. Excuses after calling twice and an e-mail with no prompt replies in the day and age of speedy e-commerce. Be prepared to do some leg work with these folks! On the good side, received the part within 5 days of ordering via USPS priority. read more

I needed a replacement belt for our older Dirt Devil vacuum and found the vac shop had the best price and great feedback on eBay. The belt shipped was exactly as described and was a perfect fit as advised. The quick turn around on shipping me the belt will definitely make me do business again! read more

The first time I ordered a filter for a Bissell 3 in 1 vac I couldn't find a filter anywhere locally and it was shipped quick, fit the model perfectly and matched the first one.It was perfect and all went well. This time I'm ordering a washable filter for the same vac. I like the little Bissell just for picking up sand and hair after the dogs. It's a nice little machine and having a good place for filters FOR ME is critical! read more

If I could give them zero stars, I would. HORRENDOUS customer service. I've never seen a store care less about their customer. Avoid this place at ALL costs!!! read more

Very poor customer service. Order processing took over a week for a simple vacuum bag. Then item got lost by USPS (not their fault of course). Called about tracking it down and they were very dismissive. Said they would file a claim, but didn't really seem to care.. No apology. Ordered a replacement and selected UPS. Order was processed fairly quickly, but sent USPS and still charged for UPS rate. Still haven't gotten either item. Called today to complain and they hung up on me and won't answer the phone. read more

I needed to buy a roller brush for the power head of a Kenmore Intuition Vacuum. The part listed for $69 on the Sears web site and was $50 (plus ~$8 shipping & handling) on the VacsRUs.com site. It took 14 days from the time the order was placed until delivery by USPS 1st class mail, most of which was taken up in processing the order. The part was exactly as stated and the vacuum works perfectly. So, if you can afford to wait and want a better price, I can recommend this company. read more

Needed a replacement floor brush for my Sanitaire vac. Searched the internet and found the vac shop had exactly what I needed - and the price was so good I bought two! Great service, products and price! read more

I purchased a new vacuum through Sears.com, because it was the best price I could find. FedEx messed up the shipping, and the Vac Shop was VERY responsive in correcting the issue. I received my vacuum very quickly after I alerted them to the shipping problem. read more

I ordered an incorrect part for my vacuum cleaner and they were very prompt in replying to my email and are already sending out the correct part with a return postage paid envelope! Thank you Vac Shop! read more

Ordered a Eureka filter from their website, very easy to use website and ordering was a breeze! Price and shipping very reasonable. Shipping was fast. Nothing bad to say and will shop here again!!! Thanks. read more

Needed two rocker switches to fix my son's power wheel. I found the switches on ebay through Vac Shop. The prices, shipping, and delivery was the best I found anywhere. Would definitely recommend and will use them again in the future. read more

Wow. I needed parts to repair my Kenmore Progressive vacuum. One of the two parts I needed was not available from Sears and the other was twice the cost than I got at Vac Shop. I was able to get both parts for less than $50 and they arrived in less than a week. The diagrams and list of model numbers also helped me to determine which part was required. Thanks for saving me the cost of a new vacuum cleaner! read more

order processing took about 3 weeks.. no communication from them as to why the delay.. when I emailed about the delay still no communication only that finally order was processed and shipped.. read more