Another great experience with Waters and Brown! I was there on a Saturday, they are extremely…read morecautious with COVID-19 concerns, and only allowed 2 people in the store at a time. They had hand sanitizer and a mask requirement. Super helpful and knowledgeable staff. They always take the time to really talk through your project and help you make decisions. I wouldn't trust any other store to come close to their service.

Yes, you'll pay more for their paint than you would at say, Home Depot but it is so worth it…read more Don't believe me? Then try it for yourself! Go to Home Depot and show the guy behing the paint counter a swatch of your granite countertop and ask him what color he would recommend considering you have cherry cabinetry. Then, when he's done laughing at you, go to Waters & Brown and show your granite swatch to Sam and Lauren (I think her name is.) That's what I did and they immediately both thought of the same color, Quahog. So much darker than I ever wanted to go but wow, just the right color. Then Sam suggested Oxygen (a pale blue) for the ceiling and a color called America's Cup for the trim. The America's Cup (an off white) threw my husband into fits of worry. Will it be too yellow? Will it look dirty and dingy? Sam, promised it wouldn't and explained why . . . and he was right. So right, that my husband went back and asked him what color we should paint the adjoining hall, Sam made a recommendation and my husband walked out with that color paint. This is the same husband who would gladly spend months deliberating every decision, no matter how minute!!! So it is no exaggeration when I say that Sam may have single-handedly saved my marriage, or perhaps my husband's life because I was ready to either kill or divorce him. So as we decorate our entire home over, all I can say is thank God for Waters and Brown, and thank God for Sam!!!!

Long-time Swampscott store in the Vinnin Square shopping center. Super friendly and efficient…read morepaint and hardware. Great selection of paint and painting supplies. Staff is knowledgeable and helpful. They were able to quickly look up my historic California Paints house paint and I was on my way in about 15 minutes. Can't beat the customer service of this store!

Best paint match ever! Great customer service! Helpful friendly staff. I had a great experience…read morethere a few times.

I recommend Townline wallpaper and paint. It's a family business for over 60 years and gives the…read morebest service and advice from paint and stains to trim and blinds. Yesterday I went there to buy another gallon of Benjamin Moore that the contractor left behind so I could paint my porch again. Gary at Townline advised me I was using the wrong paint. He set me up with the correct porch paint and match the color perfectly. I had great coverage with this Benjamin Moore product. Thanks to Gary and his family for giving the service you can't get it a Big box Store!!! A+++++

I went there today, looking for different paint samples, and I was instantly greeted by Ryan a…read moreworker there. I explained to him what I was looking for and every sample he picked was exactly what I was looking for. He was very friendly and extremely helpful. I will definitely be buying my paint from there.

I came to buy several gallons of paint here and encountered two older men working behind the…read morecounter who were the grouchiest, unfriendly, miserable people you could encounter. They acted like they were doing me a favor waiting on me. It's no wonder they're hiring, who would want to stay and work in that toxic environment? Customer service and a smile do not exist here. Not goin back and would have walked out if I wasn't in a pinch.

I had to order a slider replacement..dealt w/ Dana who was most accommodating & helpful..he…read moreactually went out of his way to have door delivered & find ppl who could install the door!! Great Job!!!

I made an order yesterday for a job I'm doing, about 10 miles from the store. I paid $69 for a…read morescheduled delivery. Today I see that the delivery is "delayed." I called the store and they said it's "not a Lowe's delivery," it's a gig delivery, meaning that they put it out there and hope someone wants to pick it up and bring it to me. So, I paid $69 to...maybe get my delivery? And they can't tell me if or when that will happen. That is crappy customer service, and whether or not I get my order today, I will not be ordering from any Lowe's store again.

$5,100 Door Disaster - Lowe's & East Coast Millwork Should Be Ashamed…read more After six months of waiting, I finally received an exterior door I purchased through Lowe's -- and what arrived was unfinished, unpainted, and poorly installed by their subcontractor, East Coast Millwork. The door came from the vendor only primed, with raised, visible plugs all around the molding. It was installed anyway, and the workmanship was terrible: misaligned hardware, scuffed surfaces, sloppy caulking that fell out after one day of rain, and a screen door that doesn't close or seal properly. My home is now exposed to the weather heading into winter. To make matters worse, East Coast Millwork admitted before installation that the door was damaged, told me to inform Lowe's, and then lied afterward, denying it completely. Both companies have refused to take responsibility or provide a fix. I've spent $5,100 and six months waiting, and I'm left with an unfinished door that looks like a factory reject. The pictures speak for themselves -- customers deserve better than this.

This store is extremely unorganized. many things are not priced…read more Do not buy anything breakable as the bags tear apart easily . I just had a jar of spaghetti sauce come tearing out the side and smashed on my kitchen rug, floors, cabinets. I took a picture so they could see and the lady was so rude. The sauce was only $5.00. but the mess-in my kitchen ~$$$$- plus- the rug has to go to the big machine at the laundry Matt my time returning it-and washing everything down$$$$$$ There is a Marshall's across the street and they are the best - shopping at this store was disastrous.

Good place to stop by for anything in need or if you're bored. The establishment is pretty…read moreorganized with enough space to socially distance. Large variety of rugs if ever looking. Will come back.

Very helpful staff, great prices and selection. Just finished a complete kitchen and bath remodel…read moreand everything looks fantastic. Headed back today to shop for my next project.

You know, this place is hit or miss, but Im giving it 4 stars because when you score--you REALLY…read morescore. We found the most beautiful travertine tile for the shower and bathroom floor at this place for a killer price. It looks beautiful and knowing that I paid 40% less than the tile stores/home depot makes me grin each and every time I step foot in there! Does Grossman have everything you need like a homedepot or lowes? Probably not, but it is certainly worth a drive. Are they the most knowledgeable team? No, not at all. But check it out--you, too, might score big and instantly become a fan!