Chris Murphy is an excellent sales rep. Helped us find exactly what we needed, and explained our…read moreoptions for the furniture AND the specifics on the delivery, Goof Proof & charges for both. He gave us space to discuss, but he was available for any and all questions. He never tried to "sell" us on anything and was very open on pricing & returns and such. We would highly recommend him and the Bobs at Northwest Plaza in Bridgeton, MO.

We bought two recliners. The delivery window was from 10-12 Noon, but they did not arrive until 8…read morepm. Then, we realized that one of the recliners was not working. The delivery guys left it there saying the customer service would give us a call to schedule a replacement. We never received a phone call, so we called to schedule the replacement delivery. We had to wait an additional two weeks for it. When they gave us the delivery time window the day before the delivery, that time did not work for us, so we requested a different time or date. The representative helping us, then told us that the system showed that the replacement would not be available for 6 months or more. I just canceled the order. Now we have to wait two weeks for them to pick the recliners up, and then another week after that to get our money back. Such a headache! Not buying from them ever again!

Horrible service, Faris called me March 29, stating he didn't want to do business with me and he…read morewas refunding my money back because I call him a lair in the review and he immediately hung up on me. They brought me a used adjustable base , it was dirty , smells and appeared to have dog hair on . After thinking about the extremely disrespectful, Faris can refund my money, they took my bed away, now what am we to sleep on? This have cost me tremendously anxiety, Faris refuses to let me talk to a supervisor in corporate office, he wouldn't give me the number, stating it don't work like that. I paid in good faith but somehow he's blaming me. I would never do business with Mattress Firm.

Great experience! Salesmen (and women) were knowledgeable and pleasant to work with. Great products…read moreat great prices. I will buy again!

I have visited and purchased many times. This company always gets me the best deals, service, and…read moreexactly what I was looking for. I was in search of a group from Elements Furniture and I found it here for the best price.

They did an outstanding job for me. I needed furniture and bedding for my relative at a senior…read moreliving facility right away. Nicole picked out everything I needed and when I arrived everything was great. They delivered it 2 days later. When the bed was too high they immediately sent two men who lowered the bed, it is perfect. Highly recommend.

Great deals available! Not sure what took me so long to visit! Went in to window shop (I…read more failed at doing so). Everything at a discounted price. Good place to find nick nacks. They have anything from books, food, to carpets & appliances. Only received customer service at checkout. Will definitely be back.

Great buys on some household items such as washing powder, bleach, etc…read more The last time I stopped by it was in great need of organization. Many items were on the floor.

Beware . . . When Verlo offers free financing for one year it is not actually free financing…read more What you are doing is signing up for a credit card with Synchrony Home that has a monthly payment due. The credit card was not mailed in a timely fashion and if I hadn't called I would have owed a $41 late payment and charged 34.99% on the balance of the mattress. The mattress itself is great I just am quite disappointed at their dishonesty.

I believe a 3.5 star if possible would probably be more fitting…read more The mattress value would be five stars but the value considering the price would be two stars. For the last four years, nearly every business that sells a product or service has been taking advantage of the poor economy. The current regime in power tells us that inflation is down and the economy is great. Well that only works for the people who won't think on their own. We all know it isn't great. The small amount of our cost of living increases for this year don't usually cover the increased cost of groceries in a month, much less anything else. But the worst thing is corporations now have the freedom to use the economy as an excuse to raise prices to exorbitant levels. The only choice we have is to take it or leave it. Well we've been purchasing from Verlo since the 1990s and we have a queen setup that will be due to be replaced. But I'm thinking we will put that off. There is no way to check the honesty of the constant price increases. For the first two years we heard the excuses of the virus, supply chain problems, labor problems, transportation problems, "global" nonsense issues and all other excuses that could be applied. Now, they don't even bother with excuses. They just up the prices at will. McDonalds CEO recently admitted that their prices were creeping up while nobody complained. Well now their customers are complaining and they claim they will do something about it. And I believe this tactic is commonplace now. The retailer/seller has free rein and they know it. My wife stopped on her way home from work to order a twin mattress. I asked her when she got home because we bought the exact same mattress in October of last year. The cost now is 23.8% higher than the purchase five months ago. I called Verlo to inquire but the call was answered at their other location. I explained my concern and he stated that some mattresses "had a small increase". I kept it polite as even when angry I don't believe losing one's temper proves a point. But I do not appreciate the fact that he thought I was stupid enough to think that nearly 24% is a small increase. Every step along the way of a product or service will be profitable for the supplier until the consumer purchases it. And they most likely will be ripped off with the inflated price. I know writing this won't change the ways of retailers who are only making the economy worse and taking advantage of their customers, but it certainly doesn't hurt to let them know that we are on to their underhanded and greedy ways. Thanks Verlo!

Dino and his partner delivered our new bed. They were courteous and polite and did their job well…read moreand efficiently! Thank you!

I just wanted to take a minute to review this store. I don't typically review retailers, but this…read moreone deserves it. My wife and I have been shopping for a new mattress for a few days and had been into Sam's looking at them. As we were leaving Sam's, I saw the Mattress Firm and we decided to go in and take another look. I say another look because we had actually been in another location yesterday. When we walked in, we were greeted by Jordan, who introduced himself and asked what he could help us with today. Then we all had a good laugh because we were in a mattress store, obviously we were looking at mattresses! Jordan warmed us that he was going to be asking us a lot of questions and that they were probably going to seem repetitive, but he was just trying to get us a mattress that was exactly what we wanted. All told, we probably spent an hour in the store. We tried multiple mattresses and we were never pushed towards anything, which was really refreshing! We found a mattress that we really liked and even ended up with one of the frames that elevates the head. Jordan asked me about one while were looking at the different mattresses, and I told him that I wasn't interested in one because it would be like a hospital bed. After we found a mattress we really liked, Jordan asked me if I had ever been on a bed that could elevate the head or feet. I admitted that I hadn't and he asked me if I wanted to see what it felt like. I thought what the heck, we're here anyway, so we tried it out. I wasn't crazy about elevating my legs, but I really liked being able to elevate my head. I had no idea I'd like it, and actually thought I'd hate it, but ended up buying it. All in all, a fantastic experience with an incredibly knowledgeable and personable salesperson. Next time one of the beds in the house needs a new mattress, I'm going back to see Jordan.

Service is good until they get your money, Then it is non-existent. my new Campbell mattress was…read moredelivered with the stitching coming apart all over and when I called the company with my concerns they don't return your calls (AND I MADE LOTS OF THEM). Went to the Saint Peters store many times and always the same thing, someone will be reaching out to you but no one ever does! CUSTOMER SERVICE IS NON EXISTANT! Finally found out who the manager was and she produced a letter I was supposedly sent a month after purchase that read and i quote! " We have read your concerns about your mattress but the loose stitching does not affect your warranty and is a aesthetic issue and does not affect the performance of the mattress." It's like buying a new car and when you go to pick it up it has a dent down the side and the dealer says you have to live with it because it does not affect the performance of the car! So far there has been no response to my follow up calls and I'm still trying to get some satisfaction! I would not buy from them!

If you ever go there ask for Devin. We were indecisive about what matters to get and have been…read moreshopping around for a while until we met him. He made us feel welcome, took his time to explain everything we need to know and was very professional. Great overall experience.

Positive experience start to end. My salesperson asked a few questions, had me try two mattresses…read moreto determine soft or firm than led me to the mattress I wanted in my price range. Two days later the mattress and base were delivered by a team that were professional. In less than 30 minutes the old mattress was gone (up charge fee) and the new one was ready for use. They were an hour ahead of the scheduled two-hour window which worked good for me.

What a great Labor Day Sale! Jim is a fantastic manager!…read moreHe found the perfect solution for our mattress situation- my husband wanted a soft mattress and I wanted an extra firm mattress. Awesome deals and great investment! Quick Delivery too! Thanks, Jim!

On May 31, my wife and I visited Mattress Firm to look at mattresses and compare options. We made…read moreit clear from the beginning that we were just shopping and wanted to try different mattresses before making a decision. During our conversation, my wife mentioned that she had access to a personal credit account through a program offered by her employer. Instead of asking what our budget was, the salesperson asked how much available credit she had. We found this question inappropriate and unnecessarily personal. The amount of available credit on someone's personal account is private financial information. There is a big difference between asking, "What's your budget?" and asking, "How much available credit do you have?" When we explained that we were not comfortable sharing that information, the salesperson's attitude changed noticeably. He stated that he didn't want to hover over us and then stopped assisting us almost entirely. It felt as though the level of service we received was tied to our willingness to disclose personal financial details. We understand that salespeople need to determine what products fit a customer's price range. However, there are professional ways to do that without asking customers to reveal personal account balances or available credit limits. We came in intending to shop for a mattress and left feeling uncomfortable and unwelcome. Customer service should not depend on whether a customer is willing to disclose private financial information.

Ordered two items - bed and sheets. Bed was deliverers on time and communication was excellent. But…read moreonce Mattress Firm website stated the sheets were delivered and fedex says something different - mind you, this is a month later, trying to get "customer service" has been met with obstacles and barriers to resolving these missing sheets. From the phone system providing only reference to the website, and the website only offering band-aid answer of the day to shut you up. Buyer beware, the mattress is what will be delivered, anything else is just how lucky you are. The mattress itself is great. Exactly what I wanted to get for the price I wanted to pay.