Unfortunately, this company's service has declined significantly over the years. Prices have risen…read moredramatically, with the initial inspection fee alone now reaching $350, before any parts or repair costs are added. More concerning, when an elevator malfunctions, customers can face weeks-long delays before a technician arrives to address the problem. What is most troubling is the impression that maintaining existing equipment and ensuring customer safety have become secondary priorities. Rather than providing prompt, reliable service, the company appears far more focused on selling new installations and upgrades. For a business entrusted with something as essential as elevator safety, that is deeply disappointing. I can no longer recommend their services.

Arrow Lift is truly amazing!! Great job on the rebuild…read more Thank you to Kelsey for her patience and help in organizing all the meetings and emails. Duane and Robert were organized, highly qualified, and went over and beyond. They finished the rebuild early, and the elevator is great. Thank you

One of the few, honest professionals in this badly unionized, extortion business full of crooks!…read more If you have an elevator, Victor is worth knowing!

I didn't use the companies services I just called to ask some questions about elevator emergency…read moredialers and the use of wifi and the guy was quick to point me to two companies he has worked with in the past with good success.. Very prompt to answer and seemed quite knowledgeable in the field

Nothing but a fabulous experience with Jack's Elevator Interior! Our HOA needed to update our…read moreelevator cab. I called Jack and he went out to the property that day. He took pictures and understood that we had a budget. We are so happy! Jack takes pride in his work. Any questions we had were quickly answered. All I can say is, "Look no further"! :)

From the owner: Our promise to our customers is to deliver smooth operation, flexible scheduling and top notch…read morecustomer service.

Nothing but positives for this company. I manage a building that has an elevator that was…read moreinoperable and in need of MAJOR work. Without going into gruesome details it involved digging 20 feet down and replacing the cylinder and most everything else having to do with the hydraulic system. Action outbid three other companies by several thousand dollars, got the job done efficiently and were finished three weeks before one company said they could even start, all with minimal inconvenience to the tenants in the building! Very conscientious owner (Dennis) and crew. I wouldn't hesitate to recommend them to anyone.

Lifeway Mobility installed our stairlift in May. My husband is still recovering from a sepsis…read moreattack in March and can no longer navigate the stairs. The stairlift is very user friendly and easily folds up when not in use. The staff was friendly and extremely capable and not at all chatty. We are not thrilled that a stairlift was necessary but we are VERY thankful that we chose Lifeway Mobility. I would recommend them to anyone.

Lifeway Mobility is the only team I use . They have serviced my husbands lift for the last six…read moreyears . They keep it moving always . Their team of service technicians are more than qualified, polite and respectful always. Thank you Lifeway for helping to keep this veteran in his home.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Horrible. These…read moreclowns have been 'servicing' our apartment building's elevator for about 2 years now, and it got so progressively worse over that span of time that it finally broke down, and when my cheap AF building manager hired them to 'fix' the elevator that they had been 'servicing,' it took them more than a month to finally concede that they aren't capable of doing the work they were hired to do. They rarely showed up to work on it. They would go multiple days at a time without updating anyone in the building, the building manager included. If you want totally unreliable service that leaves your elevator broken, then sure, hire these morons. If you want your elevators actually working and serviced properly, find literally anyone else.

Golden State Elevator came and replaced our starter and motor of the 35 year old elevator and now…read moreit's working smoothly. Thank you Golden State Elevator from Van Nuys, CA

This company is worthless and if you depend on them for emergency calls forget them. They will…read moreleave your elderly waiting until the next day.

These mofos had a 3rd party answer the phone twice to leave a "note" for them to have somebody call…read moreme they never got back to me and they wouldn't set a time for an appointment i ended up having to tie two hangers together to get my keys from the elevator shaft very unprofessional to not call or showing up knowing i was just standing outside keyless waiting .

Great company, very helpful, prompt and courteous…read more Highly recommended as they get the job done!

I own a two story office building in Pasadena and two weeks ago late in the day the elevator…read morestalled between the first and second floor when it was summoned by the call button. Fortunately there were no occupants . I called Thyssen Krupp service and immediately a very helpful Thyssen Krupp individual answered the phone directly. No maze of voice prompts, a real person! The most helpful, knowledgeable communicator handled the service order and arranged for service early the next morning. I spoke to two individuals regarding the problem and both were so well trained and responsive. The BEST customer service I have encountered in recent times !! Their state code coordinator , Ms. Arellano, Burbank branch is another outstanding representative of TK, efficiently and patiently coordinating the state elevator inspections and necessary compliance adjustments . The total service experience with "TK" has been very impressive !

AKA: TKE Elevator Burbank…read more WARNING: Beware of their service contract. Our property owner is stuck with a service contract and this unresponsive vendor (TKE Elevator Burbank). Funny thing, our elevator was working before TKE showed up for UNSCHEDULED "routine maintenance", left in a hurry with the elevator shut down. Elevator in our apartment building has been down for 4 days now. There are disabled people that need the elevator for safety reasons and TKE Elevator has been unresponsive to repair requests for 3 days. We're on day 4, and finally received an update that parts have been ordered. We're to get an ETA for repair once the parts are received. We have no idea how many more days the elevators will be down. It's very stressful when you've had strokes and it's dangerous to simply get around, and add to that, climbing stairs. TKE needs to improve their customer care practices. UPDATE: we've now been stuck with no elevator for a week. My husband is disabled and now been hurt coming down the stairs. Still no ETA for the ordered part or elevator repair!