I was looking for one particular thing, and I had found it. It was exactly what I was looking…read morefor in the way of a reclining loveseat The sales person was exceptionally nice and answered all my questions. She even measured again because she thought that the manufacturers dimensions didn't seem right and for sure they were not.

Don't go to the store. They will tell you whatever it is you want to hear and lie through their…read moreteeth. We were lied to about the price of a product that we purchased paid for left, have a receipt and now they've called us the next day and said oh you owe us more money. We quote you wrong. They lied the whole time we were there. The girl that was helping us was not in her full mental capacity and I don't mean disability. I mean consumption of alcohol that was very obvious and I'm not going to name a name because that is not fair and I would never do that. But please don't go to the store unless you're willing to get screwed somehow

We absolutely LOVE our new couches. Incredibly comfortable and very easy to maintain. All of our…read moreguests also love our couches. We highly recommend Sofa Creations.

Can't say enough good things about the service here. Mamie and her employee were great to work with…read moreand the quality of our sleep sofa is outstanding.

I selected and ordered carpet from Haynes West Broad store, Richmond, VA. I signed a contract…read morestating that if I decided not to purchase the carpet I wouldn't get my $50 deposit refunded. Understandable. Person came to my house and measured for the carpet. Norma (I believe was her name) later called to inform me that the carpet I selected was out of stock., and suggested that she would text me a couple of sample carpets i could choose from instead. I said I didn't want to select from a picture. With very hot temperatures i did not come to the store to look at the carpet. Instead I called the store and let customer service know the carpet I ordered was out of stock and I would like for my $50 be refunded. The lady said she would get in touch with the salesperson and refund the money. Good, I thought. After checking my statement later, I see the money was not refunded. I called Haynes. Person answering the phone got in touch with salesperson. Salesperson said no refund because they came out to measure for carpet. She refused to speak to me. The lady who answered the phone refused to direct me to a manager. I fully understand the contract HOWEVER THE CARPET WAS OUT OF STOCK, and I didn't want the ones she suggested. They looked nothing like the one I chose. I have purchased carpet and furniture from Haynes before with no problems. I wish I could give a minus one star. She was very rude!! And didn't have the decency to speak with me.

I have been a customer of Haynes and Dump furniture since 2019 but I would not recommend anyone to…read moredo their business with them. I bought a king bed from them and they tried to up-sale the white glove delivery which I did. Apparently they have a policy if the furniture doesn't fit during the delivery even if you pay for white glove delivery, they would still charge 20 % of original amount. I request them to take legs off from headboard and they refused to do that. Not only they took the bed back, their so called unprofessional White delivery people damaged our stairs. I specifically would not recommend Bobby who made the purchase and was extremely unhelpful with the issue. It's a shame that corporate like this are out there making money out of working class citizens. Shameful

4 stars for the style licking good selection. Great pieces!…read moreMinus one star for the owner. I didn't have a bad experience with her or a good one, she seemed much more concerned about selling her strange out of shop character wreaths than attending to someone interested in dropping hundreds on a hounds tooth bred monkey turd... I'm confused. While I'm in the middle of asking prices of a piece I saw on the floor - she walked away from me. Completely. Not to be diswayed I asked another question (yelling now because she's about 30 feet away), a second short answer quickly followed by "Linda are you in much of a rush?" (Other lady) ... Like, (to me) "can't you see I'm busy here?!" I felt like I was inconveniencing HER, but I certainly didn't interrupt any conversation when I came to the front and she said "Hi, finding everything ok?" I think this must be a rhetorical question, but I had never known that... oops! Well,I know better now! Also, last thing, there's a strange confudled way of parking here, and it took my car about .002 seconds to get a door ding from these rich wreath elitests. Butthole.

Awful customer service from the owner. While we were paying out she was blantantly rude to the…read moremailman who was just trying to deliver her mail. After speaking to others she has a history of treating others poorly. Shows the character of the owner and would not support this business.

Love my new bed. Great quality abd low prices. Owner is very nice abd he wikk work with you.read more

From the owner: At Bargain city furniture and mattress we provide quality,value and exceptional service to our…read morecustomers.

I love a good thrift store and my first visit here, it definitely gets all the stars! I found an…read moreitem that I needed within 5 minutes of browsing. I added a few more itens to my cart and knew I needed to check out before adding anything further. The store is NEAT and nicely organized. I greatly appreciated that. Customer service was nice and checkout was a breeze. They have a variety of clothing sizes for all and also household items.

I found an Art Piece that I wasn't ever expecting to find. It makes me smile everyday!read more

Shoutout to brothers!! They were the BEST furniture company I have dealt with. They had extreme…read morepatience with me and dealt with a situation very quickly and matched me to something I absolutely love. Everyone is so kind , respectful, and understanding and want nothing more than a happy customer. I recommend everybody to this store! Quick delivery, great prices for couch sets etc. honestly amazing experience and they checked up to see how the furniture was working!! I am grateful to have had found them.

So glad I found this furniture store! They have some really nice pieces that are reasonably priced…read more Arvin worked with me and my husband to ensure that he were able to get what we needed for our home while staying within our budget. He was really helpful AND our furniture was delivered to us on the same day!! Everyone practices and adheres to covid guidelines so it's a safe environment for anyone involved. Wonderful store, we will be back for sure.

Good experience buying my sofas at Ashley store Great…read moreservice Mr Timothy is Great. Answered all my questions and explained to me. Everything is needed to know I highly recommend Ashley store Ask for. Mr Timothy

My wife and I were recently shopping for a new sofa and, after visiting several stores, decided to…read morestop at the Ashley Furniture location on Broad Street. We have purchased multiple pieces from this store in the past and felt confident doing business there again. Because we have a large family, we needed a sectional and believed we found the perfect one. The salesperson, Phil, was attentive and answered our questions (or sought help when needed). After selecting the sectional, we discussed several important details before completing the purchase. One key factor in our decision was the protection plan. Given that the sofa is light-colored and we have several children, we specifically asked about cleaning coverage. Phil told us the plan included having a company come out to clean the sofa "once a month" if needed. Based on that explanation, we felt comfortable purchasing the plan for $300. We also discussed the option of purchasing an additional piece to make the sectional larger. Phil told us that even if the sale had ended, we would be able to purchase the additional piece at the sale price because we were in the store before the sale ended. The total purchase came to approximately $3,000 ($2,700 for the sofa and $300 for the protection plan). Unfortunately, since the purchase, several issues have arisen: 1. Two days after the sale ended, I called the store and spoke with Phil about purchasing the additional piece. He initially gave me a price, but when I reminded him of our prior conversation, he said the store could not honor the sale price because it was not in writing. This directly contradicted what we were told in-store when we made the purchase. 2. When the sofa later needed cleaning, I called the store to schedule a cleaning. The employee I spoke with, Tamara, was dismissive and unhelpful, and made no effort to resolve the issue. I eventually located another number on my own and was surprised to learn that the protection plan does not include cleanings at all. Instead, I was required to file a claim to see if the issue might be covered. After several days, I was informed that my claim was approved and that a cleaning kit would be sent to me so I could clean the sofa myself. I paid $300 for a protection plan believing it included professional cleanings, not a do-it-yourself kit. This entire experience feels like a bait-and-switch. We relied on the information provided by your salesperson when making a significant purchase, and that information turned out to be inaccurate. This will be the last piece of furniture we ever purchase from Ashley Furniture. We will also strongly discourage our family, friends, and others from shopping here. We feel misled from the beginning, and it is difficult not to conclude that customer satisfaction takes a back seat to sales goals and profit.