This is the second time HLE has helped us with lending needs and it's been another great experience. They have always been responsive, patient, and very attentive to our needs. I'm not sure that this level of customer service can be attained with larger companies. They really care about providing the best experience and getting the best deals for their clients. In fact, we were so confident about using them again that we didn't really shop around much! read more

Home Loan Enterprise (HLE) is a top tier mortgage lender. Thysy and his team are committed to find the right loan for your dream home. I am a self-employed with W2 and non W2 income. ALL of the traditional lenders would not consider my loan application. HLC took the time to understand the complexities of my file. They helped me navigate the loan process and offered their expert counseling throughout the process. In a market with very challenging conditions HLC helped me obtain a loan for my home, where others could not. If you are looking for someone that is professional, has lending industry experience and the compassion to listen, and treat you as an individual, then give HLE and Thysy the opportunity to help you with your funding needs. read more

We just closed a refinance with HLE. What a wonderful experience! Thysy and Hieu did an excellent job through the entire process. In particular, Thysy was a complete pleasure to work with. I contacted him numerous times, asking him tons of questions and he was extremely patient and professional, responding to my questions and guiding me through the refinance process. Also, I was extremely satisfied with HLE's transparency. The entire process is transparent. Their online calculator gives you rates, closing costs and discounts on a daily basis and you'll get what you see and there won't be any surprises. In summary, Thysy and Hieu with HLE were super competent, professional and honest and we highly recommend them to family and friends. Thank you! read more

I just finished purchasing a home in San Diego and used hlemortgage to do my loan. Originally, my realtor was pushing me to work with her preferred lender so I did at first. It turns out the agent was getting monetary favors from their preferred lender and that's the reason they pushed me to work with them. The agent's lender turned out to be a nightmare. They never returned my calls or emails, they quoted one rate and then increased it later even though the market didn't change. I found hlemortgage on bankrate and found that their rates/fees were lower, the service was spectacular. All my calls and emails were answered within a couple hours, and I ended up getting a 0.25% lower on my interest rate compared to that horrible lender my real estate agent referred me to!! Within such a short period of time, hlemortgage was able to finish my loan with no problems. If you do a little research and, you can save a lot of money by using hlemortgage. I worked with Hieu and Huber, ask for them when you call and they will take good care of you! read more

Did a Refinance with Roy and had a great experience. Overall they were quick to answer my concerns, and I felt very updated throughout the process. Nichole was my processor and did an amazing job making sure everything proceeded smoothly. 5 stars, would recommend! read more

I went with HLE because of Roy's attentiveness and honesty in our conversations. He and Nichole made the entire process extremely easy. Big thank you to Roy and Nichole for making, what would otherwise be a nerve-wracking process, very straight-forward and stress free! read more

Great experience in buying or first home with Home Loan Enterprise and their team. From start to finish they worked closely with our realtor and got us closed and a great rate. I'd definitely recommend them and will use them for our next home as well. Thanks Mr Trinh and team! read more

After talking with Quicken Loans (save your time and money) I found HLE on the Bankrate.com site. I have refi'd my home several times over the last 20 years and have a fundamental idea on how the refi/loan process works. From the very first call, Hieu was very STRAIGHTFORWARD with rates, costs, and answered all of my questions with ZERO sales pressure. The TRANSPARENCY of this company was awesome! Very few lenders will actually send you their (daily) rate sheets showing you rates, costs, and discounts (money used to pay for borrower's closing costs). As a matter of fact, when I was asking questions about the fluctuations of "basis points" for loans, Hieu sends me a real-time screenshot of his 30 yr FNMA chart of his computer. That's lender transparency! So, I decided to lock before the election. Glad I did... Scott, eventually took over the loan doc submittal process and never skipped a beat. -Always returned my texts/calls/emails (quickly). -Never misplaced my submitted docs When you get excellent service, like I received from HLE, then they deserve a big 'ol long atta-boy, 5 star rating review on Yelp. Thanks Hieu and Scott! Thanks for Making the Mortgage Business Great Again! (That's right I said it!) read more

I have refinanced before but none have gone smoother than my most recent one with HLE. My loan officer Huber Jr. was clear and was very nice about explaining the entire process. Not only that, he was prompt and attentive to all my questions, and I had many! I was working with a different local lender before I found this company on bank rate. HLE's rates and fees were much more competitive than what my broker could offer me. I asked him why they couldn't match up with HLE and they told me that these internet companies are fake and not to trust them. He could not have been more wrong! I picked up the phone and gave HLE a call. Huber picked up and 28 days later, WE FUNDED! Savings $200/month, thanks Huber and the HLE team. I had a pretty straight forward refinance but 28 days beats the 60 - 90 days that the other brokers were quoting. I will definitely be going back to them if rates get any better (although I highly doubt it) or if I buy a new home in the future. Thank you again! :) read more

I wanted to write this review cause it's been a while since I've written one of these things, so I'm back! Anyways... I helped my cousin, who's a first time home buyer, close escrow a few weeks ago. He needed my help since I've been through the whole process. We contacted several mortgage loan companies pretty early in the process so he can get the best loan approval, a wise thing to do really. When I bought my first home I did everything at the offices of the loan companies, but Home Loan Enterprise (HLE) is a little different; its internet based. I wasn't sure about using an internet mortgage company because we didn't see the loan officer in person. HLE was suggested from a friend of mine and upon speaking with other local brokers and banks, we decided to give it shot. We worked with Roy and Rachel and they were very helpful during the whole process. Here's a breakdown of what I thought about the way they do business: Pros: The rates they offered were the lowest compared to other brokers and banks in the OC area. The rates and fees are connected to the market, so we able to check the current status of the rates at any time, without bugging a loan officer or waiting for them to get back to us. They have a "good faith estimate" on their website which outlines all the fees at any time, so there was no confusion about what he was being charged for. Roy and Rachel were quickly responsive for any questions we had; other places sometimes took a couple days, which was annoying. They have this secure upload feature of sending documents via the internet, which was very convenient instead of snail mail or having to come into the office. Cons: My cuz ended up with a higher rate than when he first applied a few months ago, but this wasn't due to HLE, but by the way the market was swinging and the timing of the purchase. He was bummed about that, but it's part of the game. Some of his income documents had to be re-sent cause they expired after a few months. I guess their underwriter wanted everything dated within 45 days of closing to be accurate. They said this is standard procedure everywhere in the industry. Yeah? A few hic-ups aside, the overall experience was a great one. I would certainly recommend these guys for your home load needs, and perhaps my own when I'm looking to sell and buy in the future. Need a home loan with rates small in size? Then seek the services of Home Loan Enterprise!... -RR read more

I'd cautiously recommend using HLE for a refinance. I had a rough start with a loan officer who resigned, but once I was transferred over to Huber and Rachel, the process went quickly and smoothly. They were readily available, professional, and a pleasure to work with. I've dropped my review due to severe concerns about the safety of my private information. After closing on the loan, my mortgage broker's email was hacked and I've started receiving phishing requests and links to malware from his email. I now need to purchase identity theft protection because their computers are obviously not secure and they have all of my personal information. :-( In response to Jennifer's comment: unfortunately this isn't entirely true. I did receive documents with my personal info (social security, etc.) in an attachment from HLE sent email... read more

With any business that I find on the Internet, naturally I was very skeptical, especially when it comes to something as big as a home refinance. One thing that stood out first was the technology on HLE's website and the fact that I could get a GFE quickly. Working with Huber and his team was awesome! With other companies I shopped around with, it started to feel like I was talking to robots that would just spit out their fancy terms and confuse me. Talking with someone that sounded like and actual human being was a nice break from the norm. Best pricing AND excellent customer service, I don't think it can get much better. read more

What I liked most about HLE Mortgage was how I could check the rates and fees for all types of scenarios on their website. I was amazed at how fast and accurate the rates and discount points were and my loan officer Robert was super easy and knowledgeable. I wasn't able to do this on other mortgage company websites so it really helped me save a lot of time from going back and forth. The process was extremely quick and efficient. I will definitely continue using HLE Mortgage in the future for my properties. Hope this review helps my fellow Yelpers! read more

My parents asked me to go online to shop around for a mortgage and I came across: Home Loan Enterprise, Greenlight Loans, Quicken Loans, and LoanDepot. However, Home Loan Enterprise turned out to have better rates and fees than the above-mentioned. I also checked the online reviews of all the companies previous to telling my parents about my find. It turned out that most reviews about Home Loan Enterprise were positive and anything that was negative was addressed pretty quickly with management. The loan was closed 2 days ago and my parents were able to get a rate of 4.0% which is considered pretty low in the current market conditions. David and Scott were extremely knowledgeable and kept my parents updated every step of the way. If you're looking for a mortgage, I highly recommend Home Loan Enterprise. read more

This is my 2nd refi with Home Loan Enterprise and loan has just funded. HLE and their team are very efficient and helpful. My loan officer Hieu Tran is the best who worked with me thru the entire process. read more

I just closed my mortgage with HLE, Hieu Tran deserves more than 5 star. I had my loan with Chase and I tried to work with them again in refinancing my loan, I feel like I'm just a bother with the loan officer (I'm a good payer and I always pay ahead of time with added principal) it's like a take it or leave it offer with chase they don't value me as a customer, so I left, then AmeriSave came, with this one, they gave me a good rate but they kept on changing and wants me to sign with a $500 non refundable fee, then I came across Hieu referred by co-worker, he answers promptly, I believe it was a weekend when I messaged him and he did answer all my queries right away even though it was after his office hours, like 10:30pm. I work in a health care field and I'm illiterate when it comes to real estate and mortgage terms, Hieu explained everything to me in lay mans term, I never felt I was being pressured to close with them, he never bothered me or bombard me with emails, he just waited for the right rate at the right time before we close mine. He's very patient and very diligent in working with my documents, we closed it right away and started my new loan with them. I wish I'm more eloquent enough to describe his above and beyond service, this review does not justify on how professional and efficient he is. I have so much confident with Hieu, he's very knowledgeable & professional, he's a man of action. Thank you so much Hieu! You're an asset to your company! Let's retire soon!!! read more

I never give reviews on the internet or online, but since I recently had a great experience refinancing my mortgage with Home Loan Enterprise, it is worth doing. I never imagined that refinancing my home would be so painless. Their rates and fees were competitive. I worked with Roy Eun when I first talk to him; I can't say enough about their attention to detail, efficiency, and ability to listen and communicate and explain what I stand for my loan. The only thing is, I should listen to his advice. I could have saved the appraisal payment instead of spending another extra on another lender. I had a terrible experience with the previous lender company. I call Roy Eun back, asked if he can still give me the best rates for refinancing. Roy took the time to understand my borrowing needs and explained them thoroughly to me for my upcoming home construction projects. He shows me the combination of rate and closing costs that worked for me. He knows what he's doing, and it was easy to put my trust in him. I never felt pressured or talked down to him. He made the process clear, outlined my options, and let me make the decisions for myself. All my questions and unclear to me, he professional, answered all of them promptly, and made the process go very smoothly. After signing up my application to him. I worked with Roy and Nichole; they both were professional, The entire process is transparent, and they will always text me or call me for updates, no miss communication. When I had questions, they responded in my text or phone call in matters of minutes with a patient and friendly attitude. I never imagined that refinancing my home would be so easy, with low closing costs, and the loan closed in less than six weeks. Roy and Nichole are evidence that good service, competent, professional, and very knowledgeable. I would highly recommend Home Loan Enterprise to any of my families, friends looking for a mortgage refinance, and the first-time homebuyer. I will not hesitate to call them the next time I need to buy or refinance a property. Best rates combined with outstanding customer service. Continue the best reputation and good deeds to other that need. Thank you. read more

We've used HLE a few times and always 110% satisfied. They know what they are doing, which makes the loan process easy. Best rates and excellent service always! read more

Home Loan Enterprise really went the length for us on our recent refinancing, deftly helping us navigate through all the roadblocks. They were prompt and thorough in answering our questions, very professional and efficient. I would definitely work with them again. read more

We just closed escrow on a new home purchase with hlemortgage and I'd have to say I am extremely happy with the end result. Since rates have gone up, we were a little frustrated since we finally found the home we wanted but rates were higher than early 2016 due to Trump! Our loan officer Hieu presented us with many options. We were originally going to go with the 30 year fixed but found that the 5 year ARM was just a way better fit for us. The 30 year was at about 4.125% but the 5 yr ARM was at 2.875%. This is a difference of 1.25% in rate which is based on our loan amount of 359k was a savings of about $5k/year in interest alone! We did some research because it was our first home and we heard so many things about mortgage rates adjusting and what not but found out that the 5 yr ARM was actually a really good loan program since most people either refinance or purchase something new within 7 years anyways. Of course we always have an option to refinance at any time if the 30 yr goes down again but we are really enjoying this low 2.875%. We originally found HLE on yelp and noticed how different they are from all the brokers on there. I appreciate HLE because they are not pushy at all and are super informative. They let us make decisions on our own and had the lowest rates. The website is super informative and doesn't get us to give all our information like the other brokers had. I was worried about the lengthy process but when we started it was extremely easy. They use really good technology to sign electronically and get things done really fast. I highly recommend hlemortgage. read more

I just closed my refinance and loan with Network Capital, I had a great experience working with Ian James, Not only did he help me with all my questions and concerns, But made me understand what my options were. Not only did the refinance go so smooth but was very fast. I would recommend Network Capital to anyone. read more

The first thing that drew to this company was how their technology and website was lightyears ahead of anything else I've seen online. I wasn't sure at first but they really know their stuff. They didnt charge my any upfront costs like some other companies wanted to and my closing costs actually came in a couple hundred bucks below what they quoted me. They helped me understand each step of the refinance process. I would highly recommend this company and ask for Huber to refinance or purchase a new home. I would refinance with them again if rates keep going lower. read more

Want to say first of all that I am as skeptical as it gets. I shopped many re-fi companies through Bankrate.com, can't say why I finally decided top go with these guys. Just a feeling. Worked out well for me, got a 30 year fixed rate that was close to the lowest of all, with only $435 appraisal cost to me. Other company's sales persons said "that sounds too good to be true". Of course there were some small delays from underwriters, inevitable in today's mortgage market, but bottom line we closed, and I am satisfied. I got the rate I was promised, and the fees were as quoted. Communication was responsive and professional, no baloney. Would recommend this company. read more

I was working with Huber Bongolan and Rachel Goolsby for my California property re-fi. They had been with me every step of the process, from beginning to end. Never did I have such a pleasant experience working with a mortgage company. They provided a checklist of documents for me to provide, and I uploaded the images through their secure transfer in a day or two. After that, Huber and Rachel took the ball and ran the court. The refi is closed within 45 days. The entire process is transparent and no communication breakdown. When I had questions [and I had a lot of them], they responded in email and phone call, in matters of minutes with patient and friendly attitude. Their rate and fee are very competitive. [Never only look at the rate but not the fee] Since I relocated to Austin, TX, I was worried about the notary service but they even had a mobile notary service who came to our house for document signing. Talk about service! I highly recommend Home Loan Enterprise for anyone who is looking for re-fi. I have another property here in Texas and will re-fi through HLE as well in coming months. read more

Thysy and his team is A.mazing! I have refi'd many times in the last 13 years with both homes and HLE is the first company I feel 100% confident to refer to my family and friends. I have always viewed mortgage/finance people as number people and didn't care about customers; that profit is their main goals. Thysy proved me wrong. He is sincere, very patient with my many questions, straight forward, professional and an all-around person first oriented guy. I hope he will stay in the field as long as I am a homeowner. Thanks Thysy. We are forever grateful to have you on our side! read more

Roy Eun handled my refi and from the start he was extremely patient, professional yet down to earth, and felt like family to work with! I had lots of questions even though I had refinanced a home in the past. He was more than patient with me and answered every question and helped to make the entire process easier, always finding ways to give me forewarning on certain numbers and processes to anticipate during the refi. He gave me great guidance and hand-holding during the entire process. Also the site for uploading information was easy to use and felt secure to send such important yet sensitive documents. When I was traveling out of town during part of the refi processing, he even sent me a FedEx label to make it easier to send needed document, so I didn't have to do much except follow directions and not have to exert too much effort. The entire process occurred just as he outlined and within the GFE. Roy was a complete pleasure to work with and the main reason why I choose working with Home Loan Enterprise over another competitor. He just is superb and can't say enough! Now that my loan has closed, I will actually miss talking to/working with him! That says it all! :) read more

The refi process was brutal. I don't understand why it was so much more stringent than my initial loan three years ago. I suppose that's how it is these days. I started my application process in mid December 2012 and the loan funded mid February 2013. Despite the painful process, I give 5 stars because of the low interest rate and great customer service from Steven Lieu (loan officer) and Tiffany Nguyen (loan processor). The most agonizing part of the process was filling out the loan application and gathering all the data requested on the checklist, which took about a month. The online file uploader is convenient and made me feel safe. Another lender I contemplated using made me email them all the information. The next big time guzzler was employment verification. My wife and I combined had about 8 different employers in the past three years and I didn't write all the info correctly on the application. Tiffany had to sort out the mess and verify all the employment, despite getting stiff armed by various uncooperative HR people. During the entire process Steven and Tiffany responded promptly to my questions via phone call and email. They explained things thoroughly and were always courteous. The home appraiser was expedient and the mobile notary was convenient. The notary made a home visit with the escrow papers. The annoying part about the escrow papers was that we had to fill out the residence and employment history all over again. Doesn't make sense. Why don't they just get a copy from the loan application? I didn't know I had to fill that out ahead of time so the notary sat at my dining table for half an hour while I filled out the info with my two kids screaming in the background. The final conclusion is that I'm glad to have gone with Home Loan Enterprise and I recommend them. read more

We are a little late with this review but we have done two a refi and a purchase with Thysy and David and these guys are great. They work hard to make sure everything goes through smoothly. They are upfront about the cost and process and were very professional. We regularly are making real estate transactions and will continue to use them. read more

I worked with Hieu and Tiffany on a recently closed refinance. They were very professional and swift in ushering my wife and I through the process. They were on top of any paperwork and when we needed more documentation they let us know immediately. We got a great rate with them that has allowed to decrease our payments substantially. I highly recommend working them if you are looking to do a refinance. read more

f you're looking for good, low mortgage rates or wanting to refinance your home, look no further. I've worked with this mortgage company on several loans and they have always been very friendly, professional, honest, fast, and gave me the best advice on which loan program would benefit me the most. There weren't any hidden fees like some of the companies that I was getting quotes from. This company is very upfront with their fees and made the loan processing process easy and efficient. Thank you HLE for saving me tons of money! read more

Refinanced with HLE with Hieu Tran as my agent. Had a wonderful experience with him. Professional , timely and direct with answers. Hassle -free process and they have the best rate among other lenders. I even got an unexpected overpayment / refund check from HLE yesterday. read more

We worked with Huber and Joy on our refi. I was amazed at how fast and painless the process was, especially compared to the experiences of several friends and relatives. Our loan was funded about 3 weeks after we applied! In fairness to what some other reviewers have mentioned -- yes there was a lot of documentation required, we were just lucky to already have digital copies of nearly everything they needed, I was able to send Huber about 90% of the docs the first day we spoke and the rest within a few days. I was pretty busy gathering things together for a few days, but a few days isn't bad! Huber and Joy were great about always letting us know what they needed and answering all our questions. Highly recommended! read more

I feel very happy and inspired that I found HLE at Bankrate.com. HLE Website employs the best Mortgage Process I have ever discovered. I saw some rave reviews about their website here, which prompted me to go there and see for myself. Not only I could view live rate after easily selecting some basic non personal information from the drop down boxes, but I could see total loan fees next to interest rates along with options. What sets HLE apart from others was I could instantly view / save Good Faith Estimate based on my Quote ID. I began to very impress about HLE Website. I did not instantly apply mortgage with HLE doubting that what if their website is just the facade to reel in the unsuspecting borrowers. I checked BBB, and googled fishing for complaints about HLE. I saw six great reviews about HLE at Yelp, and combed through every single reviews twice to spot the worst things I could ever face if I go through the refinancing process with HLE. Nothing major issues about HLE came up. So I applied it online, which was easy to complete. I received the automatic email notification from HLE saying they received my app, and asked me to upload docs required to process my loan. I was told by the HLE Website that one of the loan officers will contact me within 24 hours. I waited for more than 24 hours, and nobody called me. I knew it would be good or bad things. Loan officers at HLE were very busy and they only want to deal with serious borrowers who followed instructions and uploaded requested docs at the same time or like most online lenders, they would be lacking service and probably never return my call. I have to find out. I am glad that I called, and equally glad that Danh P. happened to be the one who answered my call. After I asked him some of my concerns, he addressed my questions right away. Since I did not have a pen handy to jot down his contact info, I asked him to e-mail it me. He sent his info within one hour. From that moment on, I knew that I could trust him and he would follow through whatever he said he would do. I need to test the water first before I invest my time and energy to go thru this loan process with HLE. After I talked with him, I grew more confidence about doing business with HLE, and uploaded all docs. Thru e-mail link, I could upload multiple files simultaneously at real time. The great thing about is once I uploaded the docs, Danh, and Steven the loan processor, who is also very helpful and knowledgeable, got automatically notified. Via an e-mail link, I could access the Disclosure file which contained all essential docs such as GFE. Surprisingly sweet for me was that three or four days trial working periods with HLE did not cost me a dime. After Danh preappoved my loan, he e-mailed me the rate lock options sheet based on at that day market. I got offer , which was .125% better than what I originally quoted at their website. Even then, He did not push me to lock. (Only Thing to Beware: HLE uses borrower or coborrower 's lowest middle score as credit scores) I decided to lock on the same day, and paid for the appraisal fee. The following day I got access to updated disclosure package (surprisingly fast!). After the appraisal came in, I checked with Danh and requested some big and small changes. I was a bit worried whether he remember what I told him over the phone on that day. He did every single changes correctly, and within a week I received updated disclosure package, which reflected all changes we made on that day. Danh was flexible enough to accommodate my requests for changes without charging me a penny for that. Either Danh or Steven keeps me posted, timely answered my questions, and they also help me answer their underwriter' questions. Besides, their underwriter was not that picky and did not ask me to explain about minor things. They normally keep me in the loop, and inform me with status update. However there were two weeks of silence after the appraisal came in, and only one system generated e-mail about updated disclosure that I received as communications within these two weeks. Rates were going up on that week, and I felt a bit panicked worrying that my 30 days rate lock will be expired within a week and they won't allow me extension or charge me ridiculous amounts. Danh apologized for the delay, and told me their underwriters were very busy, and HLE would cover for the extension. (I knew that changes I asked caused some inherent delays, but I was not blamed for or penalized with any fees). Next week I was informed that my loan got approved, and received closing docs w/ estimated closing cost sheet for my preview. Closing fees were close to what I was quoted, and after all, I saved about $150 less at closing than fees in my last GFE. All together rate/fee combo saving was roughly.25% rate. All surprises about HLE were good ones. The road to my refinance loan with HLE was as smooth as it could be. read more

I highly recommend Steven Lieu and Trac (Jack) Nguyen at HLE because: 1) They offered me the lowest interest rate and closing costs - BY FAR! 2) They made the on-line process as straightforward and as secure as possible. 3) They were respectful of my time. They were efficient and followed up and followed through - quickly - on everything - every time. 4) They responded to every concern and question I had with positive attention. Never once did they respond to me as though I was an inconvenience. I believe they sincerely valued me as a customer every step of the way. read more

I was shopping around for a refinance in my area and found a few brokers in the area that gave me quotes but when I went to home loan enterprise, they had one of the lowest rates that I saw. I presented a quote from another lender and home loan enterprise came back and beat it by a few hundred dollars! I was amazed it ended up closing escrow in only 3 weeks, they said it was because I gave them everything they needed in the beginning. I worked with matt and linda for my refi. I recommend all my friends/family to home loan enterprise for their mortgage needs. read more

I had a great experience! I was so scared to use an online bank, I had herd so many horror stories. I almost picked a different one since they had good reviews on bankrate.com, but found here on Yelp they had HORRIBLE reviews. That was just the thing I was scared of! (so don't trust bankrate reviews) However I was pleasantly surprised to see Home Loan Enterprise had wonderful reviews here on Yelp, and they were true to it! The reason I went with them is I knew my credit was good, and this would be the last refinance I ever do, so I wanted an amazing rate. All the full service nice lenders I am used to only offered 3.99, but these guys got me 3.75! Disclaimer: This five star review is based on the understanding that these guys are not going to give you the same level of service as other mortgage brokers. They still did an excellent job and did things good and fast, even though I'm self employed; but there was not as much hand holding as I was used to. I didn't mind at all, I knew I was getting what I paid for; but if you want to be kept in the loop with updates along every step of the process, these guys aren't going to do that. Instead they just tell you when something needs to be done, and otherwise they save you and them the trouble of updates along every milestone. If you want fancy service, go with a fancier lender. If you want amazing value, professional service, and rock bottom interest rates, go with these guys. read more

Awesome!! Roy Eun and Rachel Goolsby were my dream team when I refinanced my dad's home loan. They were responsive, answering all my email questions promptly. Were knowledgeable about the entire loan process. Helped me lock at a great rate and fund the loan on time. I have refinanced about 10 times with various other lenders, and refinanced my own home with HLE last year. I knew I would use them again for my dad's loan and didn't look anywhere else. The rates are the most competitive on the market, and their closing costs are very reasonable. I would recommend them to friends and other family members. Great job Roy and Rachel! read more

I would not recommend this mortgage company. I've worked with several different lenders before, and this one is just very slippery. They will quote low costs upfront and then you can expect the real costs to start getting added as you go further along. They are also slow with getting the loan completed and they sometimes are not responsive when you need answers. Save yourself the headache and frustration of working with this company! read more

Was able to do everything during my lunch break and after work- these guys were available to respond in non- work hours via email and phone. All in all pretty seamless experience read more

The underwriting process was a torture chamber. The initial process was going smoothly with prompt attention by Stephen Lieu. We chose HLE as they had the best advertised rates for a fnxed 15 year refinance of our primary residence. While we have excellent credit and good income, we knew that the process may take longer as part of our income comes from rentals, interest, and other income. However, with a 800 credit score, the same employer for over 30 years, and the same residence for 30 years, I mistakenly assumed that we would quickly be approved for a loan and close within 30-45 days. The application process begun on May 12, 2013. A GFE was extended to us on May 29, 2013 and we agreed to a lock in on June 5, 2013. Any and all requests from HLE were completed and supplied by email within 24 hours. We spent literally 1-2 hours every day responding to the underwriters numerous questions. We had completed a rental refinance in February 2013 so we anticipated many of the questions but others were simply silly and many were repetitive. An example is that they asked for the 3rd and 4th page of our savings statement. I explained that ther was no account information on these pages but simply filler information from the bank. They still wanted them. Another was concernng verification that one of our rentals was paid in full. We supplied them with the reconveyance from the lender and they insisted on a title report of the property. Thak goodness we had the best loan processor in the business, Rachel Goolsby. She was an absolute saint and went out of her way on numerous occasions to search on the internet to resolve some of the underwriters questions. Again, a response from us or Rachel was made within 24 hours of every question form the underwriters. This process was so lengthy that we were pushing against our 45 day lock rate and did close this transaction with only a day or two to spare on July 17, 2013. In conclusion, I nominate Rachel for sainthood. However, the underwriting dept was absolutely brutal and overbearing. read more