First time staying in Florence and we stayed here after driving all day from Pompano Beach. The woman at the front desk was one of the sweetest people I've ever met at a front desk. I love the Carolina's that way. The hotel is bright and modern. The room was spacious with a smart tv and a decent kitchen if you're staying for a couple days as a single person or a couple. The breakfast are was well stocked with the normal stuff. We didn't try the food as we were getting back on the road but I asked a couple people who were eating before obvious going to church how it was and they said it was great for a hotel. There is a burger bar and a Mexican place within walking distance the parking lot is well lit. There are also plenty of places to eat and shop within 2 miles both fast food and sit down restaurants. The closest grocery store was a Harris Teeter which is a personal favorite of mine. read more

See all

Average service and the room was not clean. This property is in need of some maintenance, however, the beds were fairly comfortable and the ac worked well. read more

We stopped here for a night on our way to Virginia. I called ahead to check if they had any accessible rooms available, and they did. The front desk suggested I book online since it would be cheaper, which I appreciated. I planned to use my points but wanted to confirm availability because, at another Hilton property the night before, our room had been given away and our reservation canceled. I didn't want to risk that happening again. When we arrived, the hotel was spotless, the staff was friendly, and we had a quick but comfortable one-night stay. They even gave us a late checkout, which was very helpful. Since we have an oversized accessible van, we couldn't fit into the adjacent parking garage, but the staff directed us to park on the side of the building, which worked out perfectly. Overall, a great experience! read more

No hot water in the shower!!, no coffee at breakfast. Do not stay at this location. To many newer and better hotels right next door. 161$ thrown away, Didn't eat the free breakfast, in a hurry to leave this place. Again, 161$ , no hot water, wife and I couldn't leave fast enough. read more

Customer service. Was told on check in there is now an early check in fee. I was 30 minutes before check in time. They waived the fee then tried to downgrade me to a queen studio from a king one bedroom. When I objected and said I would work in the lobby a room suddenly became available. The manager offered nothing but a disingenuous apology, plenty of excuses and a free snack from the store. Not what I expect from any Hilton property! read more

We have stayed here on several occasions when headed to Virginia. The staff is professional , rooms spacious and clean, and they accept pets. it's located within a short distance of multiple retails stores and restaurants. I would highly recommend if looking for a great stay. read more

Very nice comfortable hotel. Located right off the 95 going south There's a mid size fridge in the room with a kitchenette sink microwave and dishes cups and glasses utensils and toaster Very convenient for a family of 4 or 6. We got the 2 queen size room that come with a sofa bed also for another 2 Enjoyed our stay Plenty of space and very roomy Contactless check in and virtual key. Which makes check-in experience so much faster and easier read more

Home2 Suites by Hilton Florence, SC - Cabinets and closet with ironing board and iron - Hotels Near Me - Florence, South Carolina

I loved the hotel, the stay was fine, but I was ripped off by the reservation process. Today I received a check-in notice, 6 days later, for another room booked at the same time. Apparently, they booked the room a week later with my information, then they reply that they can't change the reservation because it was booked a week ago. Very sneaky. I have been a longstanding hilton 'honors' card holder, but if you can't change an erroneous booking the 24 hours before the checkin time I'm not sure if the title of 'honors' applies. Please check your reservation email when you make it (if you book on line and save money) and make sure you're only getting one booking and not two. Very disappointing. read more

Very run down. The back door does not open with your key. The breakfast is horrible. There was mold in our shower.

This will serve as a cautionary tale and warning for you to book elsewhere when visiting the Florence area. This was my 2nd stay at a Hilton property as I am a dedicated Mariott Bonvoy Member. This experience serves as an example of why I do not stay at Hilton properties. The outside appearance of the property is inviting, but the rooms are a filthy nightmare. I was able to check in with the mobile key and traveled with my mother who is in her 60's and my chihuahua. This is a pet-friendly hotel, but that should not mean that pet owners have to resort to staying in filthy guest rooms. Our room appeared to have not been properly cleaned in months! The amount of grime around the sink and toilet was an atrocity. The room never once smelled fresh, the lobby and common areas as well. Just an old stale odor. This is never the case at Mariott properties. The staff were friendly, but it is clear to me that the " Hilton Clean" standard is not being put into practice here. We stayed in 218. The elevator was down the entire 2 nights. A hassle. The bed linens did not smell or appear fresh. The beds were not made correctly. It appeared as though housekeeping rushed to prep the room. The layout of the Queen Suite is cramped and not well thought out. The bathroom and kitchen being small quarters. The fridge directly behind the door is stupid and a hassle. The door to the bathroom being directly in front of the shower is a joke as well. Small tight quarters. They did a half ass renovation as well. Adding a new sink etc. but keeping old shower tile that is crumbling. The pillows were flat with no support. I just stopped using them after awhile. The mattresses were old, had no springs/ support. It felt like sleeping on concrete. I walked my dog in the back field allocated for pets. Someone dumped a whole fruit platter on the lawn that was never cleaned up. If your pet should eat the moldy fruit, they would get ill while you traveled. This is how I know they don't clean the grounds or property daily. Avoid this property at all costs ! It was too expensive for the poor experience and disappointing stay. Upon checking out, the front desk staff never once asked me how my stay was. This was a first and last for me at this property and Hilton as a company. I would like a full refund and will remain loyal to Mariott going forward for my travel lodging. You live, learn and help others make well informed decisions. read more

See all

The hotel has perfected the use of eye wash ! It looks good at first glance but the flaws soon come to light . I am a Hilton member for over 25 years and never was so disappointed in a hotel that I would never consider staying there again . read more

We had a great stay. The staff were friendly, the rooms were clean (although housekeeping didn't enter our room once in a 4 night stay), do better Hilton. The breakfast selection was basic. I've had better at other Hilton hotels. Beyond that, it's a great hotel. I'd definitely stay again and recommend. read more

I so hated this hotel. It really gives motel vibes. The front desk clerks talk about their personal business infront of customers. Then look up at you like Oh you tryna check in ? NO SHIT LADY IM NOT HERE TO LOOK AT YOU. Then she rudely checks us in. So we make our way to our rooms. HOLY SHIT this room was so STUFFY, SMELLY CARPET, BAD AC FILTER, the room was BARELY CLEAN PROPERLY . IT DIDNT EVEN SMELL LIKE IT WAS CLEANED . There were stains in the shower . I found so much hair I could have made my own wig . DISGUSTING. I even had hand prints on my headboard from the people before me. No extra linen for the pull out couch and the blankets are super thin . This is not a hotel this is a big nasty motel staying here made me hate Florence SC for real lol I will never return to this weird ass area. If the owner cares about his business he should really hire better people because these folks aren't it. They don't even behave like they're at work . These assholes behave like their home around their friends . Smh ‍ so yeah all in all RUN FOR THE HILLS DONT STAY HERE . read more

This Home2Suites in Florence is just a little east of I-95 and beginning and end of I-20. It is located in a busy area and looks like the area is building up too. My overnight visit here was on August 27, 2022. After a day of driving, it was nice to get off the road for the night. We would make it home the following day. The road to the hotel (W Radio Dr.) was the first "exit" off of I-20B (I-20 Business). Getting here wasn't too bad, as you could also see the building when coming down the road. The first time coming in, we almost turned into the entrance before the hotel, but we did get in at the right entrance. There was ample parking when we came in, so after getting parked, I went inside to get checked in. After that, I went up to the room (422) to check things out. On all initial check, everything seemed to be in order, so I went back down to let everyone else know all was good and we got a cart to bring our stuff up to the room. Masks are not required to be worn on this property. The room that we were in was a corner room on the 4th floor, so it was a bigger room than some of the other non-corner rooms. The setup was the same as any other Home2Suites that I have been to in the past. My niece wanted to sleep on the sofa bed that night, so we went into the drawer to get the items needed for it. However, there was only a blanket in there. I figured that maybe it was just a fluke and went down to the front desk to ask them for linens and such for the sofa bed. We would head out to get something for dinner, but it was in there when we got back. After we got back from dinner, I took some time to explore the hotel grounds, both inside and outside. They have several patio and seating areas outside, along with an area with a fire pit. The pool is indoors, but just outside the door from there, there is a patio area and some grills. Back inside, the Spin2Cycle (exercise) room was next to the pool area. The area is a nice size with lots of equipment available. The lobby area is a nice size as well. There is plenty of indoor seating, and there is a breakfast area as well there. The "business center" is also in the lobby area of the hotel. When you turn left from the main lobby when coming in, at the end of the hallway there is a Game Room. There are two TVs and several consoles to play games with as well. On the first floor there just past the lobby, there is also a guest laundry area when going to the right after you come in through the main entrance. So, for the grounds, they had quite a bit to offer for just about anyone. After checking out the hotel and getting back to the room, I prepared to take and shower and then did so. Although I wouldn't know it at first, I would find a few issues after getting into the shower and starting to shower. When I went to use the body wash, the cover kept falling off, so something wasn't fixed with that. Next, as I started to shower, I noticed there were hairs on the inside of the door. That's not something you want to see. Anyways, after showering, I got myself together and went into the left drawer to get the hair dryer. When I opened the drawer, there were lots of long hairs in there too. Just as a final check, I looked in the other drawer, which was empty, also had hairs in there too. I definitely think whoever was "cleaning" the room cut lots of corners. Unfortunately, it didn't end there. After the sun went down and had some lights on, I saw some shiny things on the carpet. It was glitter, and quite a bit of it. Again, someone from housekeeping definitely did not do their job this time. I went down to the front desk to let them know what was going on in the room (glitter, hairs in the shower and drawers, and body wash cover in the shower). They let me know that they would be noting the account and looking to have the points used for the stay to be refunded. The hotel was full that night, so even if they wanted to move us to another room, they couldn't do that. They even let me know too that I wasn't the only that had those types of issues that evening too. As for the beds, the beds were clean and actually quite comfortable. I actually had a really good sleep that night. The following morning, I went down to the breakfast area to see what they had. They did have bacon that day, so that was a plus, as I am not a fan of sausage. I did have some orange juice as well. My mom and niece would wake up a bit later, but they wanted to get going since we would finally be home later that day. Upon checkout, I did let them know again about what happened the night before. It was more of a reminder. After a few attempts, I spoke with a manager and they are getting the refund processed. This is why I bumped it up to 3 stars instead of 2. Hopefully things will be better in the future with new management on the horizon. read more

See all

This is a nice,new,large hotel in a great area. Surrounded by other Hilton properties, restaurants, shops, and cinemas. The room was clean and cold and we thought we had hit the jackpot for a good night sleep. Why the 2 star.... The walls are paper thin. The floors are paper thin. The adjoining doors are paper thin. Guys this was one of the worst construction jobs I have ever seen. A kid was running above us all night, a couple was arguing through our adjoining door(and yes you can hear every word) then decided to play music all night. Let's not forget everything going in the hallway, is also taking place in your room. Unless you have hearing aids, that you can take out, this hotel, sadly, should be a huge miss! read more

EXCELLENT! On my way to Florida we stopped at this hotel and what a pleasant surprise! We got two rooms and they were huge and sparkling clean (smelling great) . Matter of fact the entire hotel looks terrific and well taking care. The staff was extremely friendly and helpful as well. The breakfast was a real treat let me tellya,..., Lots of options between sandwiches, omelets, waffles etc. If I am not mistaken we paid $20 dollars more than the competitors nearby and was worth every penny! From now on I will always look for the Home2 Suites! Highly recommend to everyone, specially if you are traveling with kids. read more

See all

terrible for my visit no pool open the shit swower flooded after ten min then i asked the night worker for mor more towel and she stepped ten foot away and said nope nothing for u then i was met by the best person i met on this trip during the day and she has been the best at the counter hotel person in my life im from ohio so i love her and ive never met her shes a young black beuty and deserves a super raise she cared bout us and got me the two pillows and towels but if u need anything wen u go there i promise u will get it from her read more

We had an issue with our reservation and beyond their control of a maintenance issue they gave us a credit. All of the staff was extremely friendly and the manager was so nice and did right by us. Thank you and we will come back and try it again! read more

I wouldn't give this hotel one star ,but it made me! Disgusting stained bed linens, tissue thin sheets that don't even fit! Constant running air conditioning, even when turned off...at both places. All my complaints were brought to the front desk in the morning, and the woman clerk, didn't move much of a muscle from her perch behind the counter. She told me to wait till the manager comes in at 8:30 if I wanted to pursue this complaint. We're Traveling!!! Why would we wait Over 2 hours? She obviously did not feel any concern for our complaints. I even showed her all the disgusting pictures! Nope. She told us to wait. We DID NOT! Driving from NJ-Fl !! I'm not even discussing the breakfast offered ...it looked and tasted like vomit. No Lie some kind of cheese sauce over melted eggs vegs and unknown meat This definitely put a "stain" on my loyalty for Hilton. When in Florence, SC, DO NOT ENTER HOME 2 Suites read more

See all

Nice fresh concept. Fully appointed kitchen and spacious suite for this price range. Breakfast that would make the Jetson proud -- me not so much o.0 Our sleep was great, and our room temperature was fit for an igloo -- that's how we like it. Off course you can adjust the temperature accordingly, if you dislike sub artic temperature. The free breakfast was a bit different. Everything was pre package and you use these space age oven with easy number coding for cooking. You'll find your usual coffee, juices, waffles, toast, eggs and cereals at the breakfast style bar. Free newspaper, if your are into the tangible feel the news thing ;) Overall this was a nice stay and for the price we will consider and recommend staying here. read more

See all

Home2 suites We've stayed here a couple times on the trip from Florida to the Northeast. The hotel is just ok, first couple of times were good but this last time, you can see they are hurting for help. The room was clean-ish but definitely not to the standard you would think for a Hilton brand or for $250 a night. Dirty shades, floor wasn't totally clean, surfaces needed a better clean, cabinet handles dirty. Need to be a Hilton member to use Wi-Fi. Pretty disappointed. Oh, and there was a group of people sitting on their tailgate smoking weed around the side of the hotel. The staff however were extremely friendly and courteous. read more

I stood here two years ago and the common areas were really clean and great breakfast. Now it's dirty and they serve these Hard over cooked sandwiches for the price u paid it was redicules read more

I must say being a Hilton Diamond member I am very disappointed!! When I checked into the hotel the front desk staff was friendly, however, my ID was never checked and they never acknowledged my status as a Hilton Diamond member. I did not receive my complimentary water and snack. When I get to the room, it smelled like urine or wet dog, with hair in the shower and in the sink. I asked to be moved. They moved me to the first floor. This room was also dirty and looked worn from the carpet, and the furniture. The desk chair was badly stained. Dishes were measly stored in the dishwasher. No coffee or tea in the room. Bathroom barely clean. Shower badly leaking. This was a very bad experience for me. This was not a comfortable clean stay as Hilton Promised. read more

Four nights here and I have not a complaint. Hilton's "Home 2 Suites" concept competes directly with the Marriott TownePlace Suites brand. Here in Florence, my room was surprisingly large with a king bed and a fold out sofa, a large flat panel television and plenty of space for storage and spreading out. While it's perfectly functional as a one-night stay, this is really designed for long-term stays. The room includes a decent kitchen area and they have portable electric ranges available to be brought to the room. Full dishware, dishwasher, full size fridge, microwave, even a sink disposal. Lots of drawers and cabinets for storing your stuff, a work desk and a roll-out dining table. Plenty of electrical outlets. I liked the "curtain" partition that splits the room between the bed and the sofa. It really blocked a lot of noise. And speaking of noise, the hotel is a block or two of the main drag (if there is such a thing in Florence) so there was no street noise. Some hallway noise from the kids staying here and I could occasionally hear my upstairs neighbor stomping around. But it wasn't much. Decent breakfast with cereals, waffle makers, a selection of higher-end microwaveable sandwiches, fruit, yogurt and coffee. Also, at least three restaurants within walking distance and it's right next to the cinema. read more

See all

The location of this hotel is in a great place and close to lots of stores and restaurants. The draw back and disappointing fact is knowing that they change the fitted and flat sheets and pillow cases but unless there is a visible stain they do not change/wash the blankets between reservations. They simply reuse these without cleaning them. This is disrespectful and hazardous, especially considering the current state of things in the world. Even when there isn't a pandemic these should be laundered and replace each and every time. read more

This was our most disappointing stay we've had at this specific location. Ordinarily our stay is at least a 4-5 star, this time it was, at best, a 2 star. As the pictures indicate, there were random stains, spots and tears on the sofa, the wall, and the picture behind the sofa. Since we didn't spend a lot time in our room, we didn't notice it until the night before check out. We were there 13-15 October 2021. We would like to continue to stay here when we pass through the area, but..... read more

See all

Pleasantly surprised by this place. Great room and great breakfast. Also within walking distance to movie theater and restaurants. Would definitely stop here again. read more

Horrible. Reserved a suite with 2 queen beds, was given one king. Then was basically told "tough shit" because they were sold out. One of us can sleep on the couch. They ran out of milk for breakfast and suggested we go buy our own. The WiFi didn't work. The staff wore their masks intermittently. The TV remote didn't work. They tried to charge us twice for a pet fee. When I brought these concerns to Hilton directly they didn't seem to care and made no effort to remedy these problems. read more

Home2 Suites by Hilton Florence, SC - 2 Queens, not 1 king. - Hotels Near Me - Florence, South Carolina

I try to look at the positives but in this case I agree with all the poor reviews on here. I am not sure how Hilton is associating its name with this property. We are HH members and have never had issues with Hilton hotels. It's probably the most disgusting and dirty hotel I've ever stayed at. Just because it's pet friendly doesn't mean it needs to smell like urine and have pee stains everywhere. The room was deplorable, the the bathroom not cleaned, the floor was sticky from cleaning solution and the carpet was wet to where your feet sunk in and stuck to it...maybe deep cleaned because it was extremely stained and smelly, but never dried and since there is no ventilation, it remained wet. The whole room was moldy and disgusting. We were there for one night passing through with our small child. We never took our shoes off and could not wait to leave. We asked for another room, but were told everything was booked up. None of the other hotels had availability due to a convention in town. The staff was rude and dismissive. When we complained about the cleanliness issue, they gave us some wipes and bleach. What??? We will never stay here again and intend to file a formal complaint with Hilton based on health and hygiene concerns. Would not even let my dogs stay here, that's how nasty it is. Shame on Hilton. read more

See all

ZERO STARS! We absolutely hated this place. COVID cleaning standards that are promoted by the hotel were absolutely not followed. The Hilton clean stay sticker practically popped off our door instead of ripping in half like it should (which is common for stickers that aren't sealed properly or are being reused). The room was very dirty. It looked clean at first, but upon a closer glance we noticed: couch was horribly stained (dogs and humans we assume). The bed was previously used without cleaning (hair on the pillows [EW!] , some stains, etc). It felt so disgusting so we messaged front desk via the Hilton app. Messages said "delivered" but then no response was received until AFTER checkout the following day. We were exhausted from hours of driving so we didn't bother to go down and try to discuss the issues. (We were checking out in less than ~5 hours). Plus, we didn't want to go down to the lobby where front desk staff wasn't wearing their face masks or enforcing the masks rule on guests in the lobby who weren't wearing them either. Management followed up our complaint with an apology email and moved on. We'll never be staying here again. read more

Absolutely disgusting. Pink and black mold in the shower. We downstairs to ask for something to disinfect the mold from the bathroom and the woman at the front desk reaches down and hands me a can of Lysol spray ! Doesn't apologize, ask to help, ask which room .... NOTHING ! She the continues her personal conversation on her cellphone. We always stay at a Hilton property and this was just shocking. read more

See all

We only chose this hotel because they take dogs so I know we can't expect much however, the rooms are dirty and badly need paint and minor repairs. Light fixtures are rusty, toilet wasn't scrubbed, no extra toilet paper, mold in shower, kitchen cabinets are really banged up and drawers don't open easily, paper towel holder fell off the wall. I could go on but I think you can get the picture. Pluses- convenient off Highway, large rooms, walk in shower, kitchenette, nice breakfast. Last night we had many noisy people and the elevator reeked of marijuana and booze. Needless to say, we are looking for another place to stay next time. read more

Upfront disclosure: I am a Hilton Honors(HHonors) member but that does not preclude me from being brutally honest when I review this hotel. Besides I am a member of almost all the major hotel chains because we travel a lot. Also free WiFi comes with this and some other chain hotel memberships and a guarantee that you are getting the lowest possible price even though I have not verified the price claim. You can pay to upgrade your WiFi service but the free WiFi was VG. We streamed HBOGO movies on our iPads w/o any freeze up. I HEART this Hilton. The concept is clean, uncluttered, modern and useful. I used the HHonors IOS App to check in. When I arrived I was welcomed, given 2 keys and headed to the room in less than 3 minutes, at max. A pad of local maps was near the elevators, very convenient. I was blown away by our room w/King size bed. The floor plan is open. There is a separate freezer compartment in the refrigerator so you can refreeze the ice packs you travel with making your ice last longer. No stovetop or oven but there is a full size microwave plus dishes. For me, small touches matter. I used the thoughtful salt and pepper packets stuffed into traditional shakers, clean & safe. There are dishes, silverware and some utensils. The commode was ADA height even though it was a regular room. (Thank you Hilton!) Even though we had no pet, I could see the pet walking area behind the hotel from our room. It's a large area not a tiny strip of grass like most places. During our trip, we stayed here twice, on the way south to Savannah and on our way home headed north. We had 2 Queen size beds on our return trip. I was just as impressed. The layout is different but still just as great. I liked the 2 Queen bed layout best but my Plus 1 likes the King size bed layout. The Queen size has more bedside tables and is long and narrow whereas the king size room was a boxy (square) layout. For breakfast on our way south, I could not find a sandwich that included any meat so I complained about that when HHonors asked for my review a few days after our stay. On our way north, however, there were sandwiches with sausage & eggs so I was wrong about that. There was someone tending the breakfast bar, so I should have asked. Perhaps that was because we ate breakfast about 8AM going south and 6:30AM going north. So ask, if all the sandwiches are meatless when you eat breakfast. You can get cheaper hotels at Exit 60 on I-95 but not better based on my review of other YELPER comments. You pay a little more and get more. I felt like I was on vacation not slumming (excuse me if "slumming" is not a PC term). For an I-95 overnight stopover, this is as good as it gets. Really. read more

This suite hotel is a great find when you travel with a pet. Clean, neat, and new! The service was fabulous! read more

My family has traveled A LOT in the last decade or more. The price of this hotel was right. Unfortunately the room smelled like dirty diapers. The shower was dirty and I dared not drink from the glasses in the kitchen area. My family went to the pool and all the pool towels were used and piled up in a basket even two hours after our arrival. I can't say I would stay here again. read more

See all

Great location, right next to a movie theatre and plenty of shopping. The Room is very nice. Unfortunitaly the beds are the cheap Kind. I wish the bed quality matched how beautiful the room is. read more

Really bad service when it comes to kids. We asked for a Pack and Play, and they didn't put it in the room. When we asked for one, we got one with a lot of stains that doesn't even look like it was cleaned. We also didn't get bedsheets for it - this is basic stuff. Had to talk to the manager to get it fixed. Wouldn't come here again with our little one. read more

The room was lovely and appeared very clean. Our issue was with the safety of the parking lot. All of the well lit parking in the front of the hotel was full. We had to park on the side of the building where a there was a car of people visibly using drugs. We called and notified the front desk. We were rudely told the back of the parking lot was not their problem. Security would arrive at 10pm and then hung up on us before we could even get their name. I am so disappointed with the property given the Hilton affiliation. We are dedicated Hilton honors members. read more

I didn't like that the room smelled like dog :( will not stay here again. Our room didn't have a running toilet either.

They are really trying to keep quality ,under the conditions of the Covid. The cleanliness of the room was good. Not great. It definitely smell disinfected.Be sure to use a washcloth on the floor of the shower. It's like slick ice. The floor was also. The carpet needed another vacuum. No pen and papers,etc. but all you need is there. There are ample,nice pet areas. There was no food being served. Breakfast consisted of a brown bag with water and a fruit bar inside. I kid you not! Juice and a Otis wrapped muffin would have been a better idea! The beds are very comfortable. If you want close captions on your television ,just ask the front desk and they give you a different control box and then it works wonderfully. The kitchen is equipped with a toaster,silverware ,dishes, glasses ,mugs and cooking utensils. There is a coffee maker,which is ok,but the 24 hr. Coffee in the lobby is great.When you go to the front desk and get the hot pad , they also give you a pan for it. The size is OK for eggs but that's it. But the hotel has two restaurants close to it within walking distance. One is the Burger bar and one is La Bamba. Highly recommended! Masks are required everywhere. I didn't use the pool or exercise room. They were open, but I decided not to enter. I recommend this hotel. Stay safe my friends. read more