Stayed here while on a business trip. The water took a while to get hot. The temperature was extremely cold, and I had a hard time warming up. The temperature outside was low at night. But otherwise the room was nice. read more

This is literally my favorite hotel in Florence. It is an old apt building I believe, The staff is always friendly, there are tons of shops and restaurants in walking distance, including Victors which is in the hotel. I love the rooms I have had, they have a brick wall so it gives it a rustic feel. The rooms are always clean. The one negative that happens and well it's no one's fault is the damn train at 3am... some of the rooms can hear it and it woke me from a dead sleep. Highly recommend checking out this gem read more

Hotel Florence, Tapestry Collection by Hilton - Lobby - Hotels Near Me - Florence, South Carolina

My first experience with this location was several years ago. The experience was so great we have Continued to return as we drive south on I95. It is out of our way and we saw it as an oasis. The atmosphere and service have started to dwindle. The room was not as clean as we normally experienced and only one of the three clerks on duty during our stay greeted us when we walked into the lobby. The staff generally was unfamiliar with the local area. The poster in the elevator states the restaurant/bar is open on Sunday till 9:00 PM but it evidently closes after brunch 4:00PM. I do enjoy the downtown area and it is a good place to take our morning walk. It is unfortunate that we may not be back. I miss the souther hospitality and charm. read more

Great hotel with updates in all the right places while still maintaining a rustic, historic charm. Staff was incredibly friendly and very nice that they have a spa as well. They have a great breakfast buffet and are located on a charming city street with lots to do around you within walking distance. read more

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If I decided to move to South Carolina, it would be based solely on my experience at this hotel. The hospitality team here is top notch h - incredibly friendly and courteous. My room was spic and span - super clean, and the best was dreamy. I had the best sleep of my life here. It was quiet and when I closed the shutters, the room was dark - no outside lights shining in. The marketing and design team has done a great job with incorporating the history of the hotel - from the wall decor to the room keys. It made me love this cute little town and this is the only place I've been since I got here. A huge thank you to the team that runs this property for making it so special. read more

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Super comfortable, very clean, beautiful historic hotel. The room was spacious. Lovely decor. Easy, free parking. Relaxing experience from the moment we entered the lobby Staff was kind and helpful. A gem. If you are going to Florence or just need a place to stop, this is only 7 minutes from I-95 read more

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Wish I could give this zero stars. I have stayed at Hotel Florence multiple times over the years, but my most recent stay was absolutely horrible and I will never return. To start, there was a shooting right outside our room during our stay. The gunfire busted a main water line and caused the hotel to flood while we were there. This was terrifying and completely unacceptable for a place where families should feel safe. Even before this incident, the service and conditions were deplorable. We asked for extra blankets because my daughter was cold, and the front desk told us they didn't have any. Our room had no hot water, and although we complained multiple times, no one ever came to fix it. The shower was dirty. When we asked for clean towels, the staff required us to carry our dirty, used towels through the lobby and hand them to the front desk. We were then given a plastic bag and told to put the towels in ourselves, before being handed replacements. This was embarrassing, unsanitary, and unprofessional. I could not get a hold of the manager during my stay, which I tried to understand since it was the weekend. However, when I called the following week to request a refund, I was told I could not get one because I booked through a third-party site. That may be true, but at the end of the day, the hotel still got paid for my stay and profited from my experience. A reputable business would have done the right thing and issued some kind of reimbursement given the circumstances. On top of all this, the small touches that once made this hotel nice are gone. My daughter used to look forward to having hot chocolate in the lobby, but that machine is gone. I was told it broke -- a machine that could have been replaced for around $50. They don't even offer coffee in the lobby anymore. If you value your safety, quality of service, or even basic hospitality, this is not the hotel for you. This hotel has gone completely downhill and my experience was beyond disappointing. read more

Where do I even begin? We pulled up to the hotel around dinner time on New Year's Day. There were no markings on where to park. My husband entered the hotel. There was no front desk attendant. I had to call to find out where to park. We entered the hotel with our kids. We were barely welcomed, and there was no direction on where to go to our room. We entered our room. There was an overwhelming odor, almost between mildew and mold, absolutely horrible. We were told by the front desk attendant that their restaurant was closed and we'd have to Google somewhere to eat. By the way, there's nowhere to eat in Florence on New Year's Day. Once we settled in, we went to shower and it was way too fine. There was no hot water in the bathroom in the shower or the sink I need to know that there's a train that runs every half hour or so it seems there's no relief from the train horn at all. Keep in mind. This is on a main street in the center of Florence so it's very noisy and it doesn't seem super safe if I could give this hotel zero stars I would it's a shame because it has the potential to be a really cute boutique hotel. It just falls really short. read more

Don't waste your time booking a room here - the hotel will cancel your reservation, especially if you are using Hilton Honors points! I booked a room here on Jan. 7th so we could attend a concert in Florence on Feb. 21st because we live 3 hours away. I booked it on the Hilton website using Hilton Honors points. Literally 30 minutes before we were supposed to leave home, I got a call from someone at the hotel saying "We don't have enough rooms tonight, so we cancelled yours." WHAT?!! How can that be?! The person I spoke with said, "We booked you at another hotel in town." But it is NOT the hotel we booked, it is not walking distance to the concert, it is not a Hilton, and it has horrible reviews. She told me the room would be free, but then the reservation confirmation she sent said we would have to pay $245 for the room! I called Hilton and they were absolutely NO help at all! They refused to resolve the issue, even though we are Hilton Honors members and booked our room on their site - and even though the Hilton website shows that there is a room available to book at this hotel tonight!! As a result, we're going to drive 3 hours home tonight after the concert. Wish us luck. This hotel ruined our Valentine's. They didn't have to, but they chose to. I suspect it is because we had the nerve to use our Hilton Honors points and they decided they'd rather sell the room to someone else. You've been warned . . . read more

Let me start off by saying Victor's restaurant inside the hotel was excellent. If you are a well traveled Hilton member, you will definitely be disappointed. I've stayed in many rural Tapestry Hotels ( from Salem Oregon to Elkhart Indiana) and have never seen such disappointment. It's a cute boutique hotel however, the room had an awful musty moldy smell with no airflow. ( maybe due to the rain). In addition, the window ledge had over 30 dead gnats on it). Cosmetics of the room looks nothing like the picture at all. Do not fall for the pictures as they do not represent what you will get. The 2 stars that I gave was for the restaurant. I checked and then checked right back out. If you stay here DO NOT PREBOOK. Ask to see the potential room first and then book it. Signed, Diamond Member read more

We had a lovely stay, the service was great and rooms were clean. Some of us had trouble controlling the temperature in the rooms, but it was fine. Would recommend read more

Staff is nothing short of amazing , what great people Room was very comfortable, clean , heart warming Really a cool old building Victor's restaurant is more of a uppity place , pricey but good food . Not my style (breakfast not the best) Hotel Florence solid 5/5 start Victor's breakfast 4.5/5 stars -5 maybe -1 Victor's Dinner is 5/5 even with the high price Hotel Florence is worth the stay most definitely read more

I cannot say enough fantastic things about this hotel. I had a horrible experience at a hotel down the road. I called Hotel Florence at 10 PM and they met me with utmost kindness and hospitality. Cashay (not sure if my spelling is correct) worked her magic and got me an excellent rate for a last minute room. As a solo female traveler on business, her kindness and compassion meant the world. Hotel Florence is like coming home -- warm, inviting, comforting. There's no better place to stay when visiting Florence. Thank you Cashay and the entire Hotel Florence staff for a 5 star welcome and overall stay. read more

Eh. Not impressed. We are staying here for our daughter's wedding as she chose this place as her food and reception. Room. We paid for a suite. Which I will say isn't cheap by any means. No fridge. No closet. The sofa does NOT pull out into a bed as my husband thought for our 18yo son who's over 6' tall. There are 2 separate AC units in each room and if one is changed it trips the breaker...?? So we were burning up the 1st night we got there. They did fix it but wow it took a very long time. Was told they both have to be on the same thing...? Uh ok. Sounds like some Motel 6 stuff but ok. The food. Also eh. On one hand I wanted to like it but the other hand I was like ehhhh. It's not wonderful. About to head down and eat breakfast so last chance. Victors. Oh yeah and no sweet tea in the morning is what I was told yesterday. Like whatever read more

We stayed in a two bedroom suite overlooking Evans street. It was spacious and lovely. It has so much potential. The beds were comfortable and it could have been a great stay, however Three main issues - crazy motorcycle scene with loud loud music until 1AM right out the window. It did not seem like a one time thing, rather the local scene. - multiple AC units that did not all work properly. Our master bedroom got so Hot even with unit set at 60 while the living room had to be turned up to 73 to warm it up. - our suite had a full size refrigerator and lovely countertop with a sink. There was not one utensil, plate, wine key, napkin. Nada. There were 4 glasses and 4 mugs. But nothing to make eating possible. read more

Very clean and very pleasant staff. Read other reviews after booking and questioned decision. When we arrived the front desk was great, room was spotless. Breakfast area was also very clean and well stocked. Great Job Homewood for making a stop on the road pleasant and relaxing! read more

We stopped in for lunch and we were greeted by Jazz! She's a true gem! Super friendly and really nice. She even helped us find a cup so we can microwave some water to heat up our daughters bottle! Excellent customer service! Way to go above and beyond! Thank you Jazz! read more

The first time we stayed here the shower was full of hair. We are here tonight for the second time and yet again, hair all over the shower walls. Gross! This time I forgot my personal shower gel...the soap dispenser in the shower was completely empty. When things like this are overlooked, it always makes me wonder did they bother to change the sheets? On top of that, I spoke to the concierge twice...not one word from him. I thought a concierge's job was to make guests feel welcome. Do better. read more

This hotel is overrated. Our room was very small, smelled of mildew, the ceiling had water damage, the room was dusty/toilet wasn't properly cleaned, and the room phone didn't work. I requested to be moved due to these issues, but I was told all rooms were booked. We were promised a $30.00 breaskfast pass, but the food was of poor quality. We should of been refunded. Don't stay at this hotel. read more

Super cute, historic hotel. Comfortable beds, beautiful historic room interior, very THIN walls though. Most importantly? STAY AWAY FROM "VICTOR'S" on-site restaurant!!! I was extremely excited to discover there was a "five star" restaurant here in Florence, South Carolina located at the hotel I walked into. Let me tell you about last nights experience with them! Delicious food that kept me up power puking all night every hour on the hour from 3:00 AM when I woke up with the sudden need to vomit until 5:30 PM at the end of the day. I called the manager, Erin, who was extremely snotty and stated THEIR FOOD DOESN'T MAKE ANYONE SICK. Never mind the fact that the server saw that my last lamp chop was completely rare and insisted he take it back. This is coming from a meat lover who always orders med. rare. When I tell you it was rare, think Lamb Tar Tar! I didn't even have to say a word to the server, he noticed it as soon as he arrived at my table and offered to whisk it away. He asked if I would like a refund and I told him no, the rest of the dinner was delicious and I was full at that point. I didn't call for a refund until power puking from 3 AM to 5 PM When I could finally hold the phone without shaking and having to make another run to the bathroom. I spoke with Erin, the manager at this point because I was frustrated with non-stop throwing up. I kid you not, she called my room because this is one of the Hilton hotels, and told me that she is extremely annoyed that I would accuse them of making me sick because nobody ever gets sick. Well **** them! I told them they needed the money more than I do and just keep it and I will be sure to let the rest of the world know not to eat their freaking nasty ass lamb chop from the chef who can't cook and is obviously sleeping with her. Oh yes, I'm pi**sed, and believe me, YOU WOULD BE TOO. PS, there is NO where else to eat if you're at this hotel with no car and don't feel like getting jumped walking down the street! You are STUCK with them. You're welcome for the head's up, people. Don't say you weren't forewarned. How does that dumb song go? "All that glitters isn't gold." Why, you might ask, am I posting all this additional information on Hilton's Hotel Florence's review? Because they represent them. They condone this restaurant with allowing them to park in their lobby, AND because the Hilton management will not take responsibility for the restaurant making their guests puke all night! They need to learn that if they are going to make money off the restaurant on site, they need to take responsibility as well. When the restaurants management REFUSED to acknowledge the fact the lamb chop was rare and spoiled, the Hilton should have stepped in. This place is disgusting. read more

We have never stayed in Florence and we were surprised by the cute little old town. The hotel is quite old but modern and very clean. The rooms are smaller but well appointed with high ceilings. Unfortunately there is no sound proofing and the wood floors echo everything that goes on. When someone walks past your door, you will think they are in your room. Now for a "Redhot Moment"...The evening was a cold 42 degrees and the room was so stuffy. We turned the air down and went for a walk. When we returned nothing had changed. Not even one degree. The air conditioning units were older and in the upper walls. Fortunately we had a window that opened. Unfortunately it opened to the view of two other rooms. We didn't care. We needed air. The room quickly cooled with the window open. The air conditioning finally kicked in and we were comfortable the rest of the night. If this unit was sluggish at 42 degrees, what must this room feel like in the humid summers? Definitely not going to find out. read more

Nice hotel. What absolutely ruined it for me - we were placed in a room in the 200s wing next to an alley. No one told us there WOULD BE A VERY LOUD BAND PLAYING RIGHT OUTSIDE THE WINDOW UNTIL 10pm. Unacceptable. Unpleasant. After traveling for 24 hours, this was the last thing we expected/needed...... And no heads up?? It's clearly a regular thing, I learned after speaking to the front desk. Do better. read more

This is a beautiful space, the bed is so comfortable, the restaurant is fabulous, and August is an amazing desk clerk. The feel of home and family/friends surrounds you immediately, and August was a big part of that. I hope to return when passing through again. I only wish I had arrived earlier! Highly, highly recommend. read more