Stopped here for a quick night overall good experience clearly Rooms for the most part friendly staff easy on and off the freeway read more

Townplace Suites By Marriot - Hotels Near Me - Florence, South Carolina

9:30 Pool Curfew doesn't apply. Loud music and kids screaming in the pool area after curfew. First and last time staying here.

Staff was lovely and friendly and fast. We checked in late after driving all day and the process took no longer than a few minutes. We had a room with two bedrooms, two bathrooms, a kitchen and sitting area. Everything was pristine. The pull out couch was new and clean, the bathrooms and bedrooms were spotless, even the white curtains were completely clean. There were separate AC units for each area of the hotel room which was great! Breakfast in the morning was delicious. The only reason we didn't give it 5 stars is because the mattresses felt like spring mattresses and were not very comfortable and the pull out couch mattress was awful so we didn't end up using it. We would most definitely stay here again and recommend anyone else stay here as well! read more

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This hotel was solid. We arrived around 11:30 PM with our dog, totally exhausted. The concierge, Whitney, was so kind and went out of her way to make us feel comfortable and taken care of. She even helped me get my dog's bowl out of the dumpster after it was accidentally thrown in the trash. Our hotel room was spacious and clean. We will probably stay again on the drive back up the East Coast. read more

Townplace Suites By Marriot - Sandy yawning - Hotels Near Me - Florence, South Carolina

First we were welcomed by the front desk Whitney when we arrived. she was the most pleasant and professional front desk person we have met in a long time. Whitney actually took the time and read our profile and did her best to accommodate our requests. We had a little hiccup with our room, no fault of hers, and she was very apologetic and changed our room. She is an outstanding employee! Thanks Whitney for being you! read more

I was severely disappointed with the condition of the hotel. With a one night fee in excess of $200, you would think the place would be more up to date. There was a residual moldy smell and the cabinets were worn and trashed. The carpet smelled moldy and musty. It wasn't a good place to stay for the money. Mind you there was lots of room but I felt the hygiene of the room was disgusting. I'm thankful I did not have a black light. I definitely could've found better accommodations for the price and I will next time because we easily go twice a year to Florence for traveling soccer club for my daughter. Marriot is a huge disappointment. This is the second time I've strayed from Hilton stays and I will not do it again. It's Hilton from now on and only Hilton properties. Marriot can't compete!! Positive note is that the hotel personnel were excellent, it's the property itself that was disgusting and disappointing. read more

3/19/21 I come here pretty often. I come from Arizona every other weekend. I left at 3 am and didn't get to the hotel 2001. (Confirmed by Life 360. I'd asked for a titanium upgrade. They said it wasn't even available for the 1 bedroom. That's fine. I hope they really are filling up again. The parking lot isn't that full. But hopefully. We walk in and stand at the desk. No one. Guests come and go. No employees. We start to knock and say hello. No one. I call the hotel. No one answers. Then we realize there was a note on the plexiglass on the side that we weren't on, that said she was helping a guest. The employee, Hannah, emerges. She has a mask on, but the facial area you can see is flush and almost sweaty. I asked her if she was ok. She smiled and said yes. Checked us in and we were on our way. I send my child to take a bath only to quickly realize there are NO (NONE. NOT ONE) towels or wash clothes. No shampoo or conditioner. And while I'm making the pullout realize there is no blanket and only one sheet. I go down stairs to get these items. I'm thinking she will be as shocked as me at this state of affairs. First, she's not there. No one is there. I wait another 10 minutes before she emerges. She has cleaning solutions in both hands and seems even more flustered. Not surprised o my dilemma , she says, I'm going to have to call another hotel to get these items. This poor girl. She is the only one working. Being spread way too thin and the company doesn't even offer the supplies needed. Why are you still booking these rooms? I would have rather stayed somewhere else. I was planning on staying until Monday, but under these circumstances I have already made arrangements to go elsewhere. Where is management? read more

We arrived at Townplace after a long day of driving to find that the elevators were not working and our room was on the 4th floor (and they were sold out, so there was no requesting another room ). And so I trudged up 4 flights with the dog and a bag to find that the deadbolt on our door was stuck and the door wouldn't close. Trudged back down 4 flights with the dog and the bag and asked them if there was room at any one of the surrounding Marriott properties. Everyone who accepted dogs was sold out, and the desk managers went up, fixed our room, and kindly put our bags inside. From there on, our stay was flawless --the elevators were fixed in the morning, beds comfortable, hotel quiet, breakfast offerings of a nice variety and well-stocked. Despite the rough entry, I would stay here again, but the rough entry is the reason for 3 stars read more

This place was great. Clean spacious rooms with anything you could ever need in a hotel and more. Staff was excellent as well. I walked down for breakfast 4 minutes before they closed it down and all their bagged COVID-safe meals were gone. The front desk lady had them prepare some just for us. COVID measures were all perfectly in place as well. Would stay here again if ever need of a hotel in Florence! read more

This is my favorite hotel in Florence!! They always have the friendliest staff. If there's ever an issue they resolve it immediately.

We were five hours from our original stop over and we needed some rest. Marriott was great to cancel our other hotel and switch to this one. When checking in, we were upgraded to a two bedroom suite. The bed I was on was 99.9% NOT a queen bed. I ended up sleeping on the couch with a sheet thrown over it. There was a napkin stuck down the side of the cushion. Air conditioning worked well and had separate controls in all the rooms. TV in living room offered Netflix but was not connected to any internet. TV in room without the bath did not work at all. Was actually unplugged when we went in. The hallway bathroom was clean until I opened the top drawer. We were graciously left a used toothbrush and some body wash. Rooms are pet friendly and it didn't smell too bad. Breakfast was ok for what it is. Close proximity to the highway and lots of food choices and shopping around. read more

Townplace Suites By Marriot - The toothbrush and wash that was left for us. - Hotels Near Me - Florence, South Carolina

TownePlace Suites is located near I-95 and I-20 making it the perfect spot for one night travelers. The hotel opened about 4 years ago and is well maintained. Everything in my room looked and felt like it was brand new. The employee working the desk was very friendly and quickly checked me in. Each room comes with a full kitchen and sitting area. The couch pulls out into a bed if needed. They have studios, one and two bedrooms. Since it was just me I opted for the studio and felt that I had plenty of room. They offer free WiFi, parking and a hot breakfast. My room was very quiet and I slept well. I would have no problem staying at the hotel again and would gladly recommend it. read more

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I cannot even give this hotel one star. It is gross it smells.The rooms are dirty, carpet is torn, wood veneer is coming off the cabinets shower has holes in the grout shampoo they provide was water. Do not stay here.!!!! read more

Townplace Suites By Marriot - Outside of Hotel - Hotels Near Me - Florence, South Carolina

I'd never stay here again. And I'm someone who always stays at Marriotts unless there isn't one in town. Friendly front desk people when we checked in and out. Our room smelled terrible -- something unidentifiable, but horrible. We were too tired to ask for another one, especially because we'd lugged in all our stuff and our dog's things. The room seemed reasonably clean otherwise. read more

Convenient location from highway. Great place for people with pets. I did not hear or smell any pets so that is not an issue. I only knew they accepted pets, because I saw them. Temperature control did not work in the room. I shut off the system and would not shut off. 68 all night. They have soft towels. Room appears to be clean. Entrance needs updates. Lots of boxes lying around. Plastic shelving used as part of organization were on the floor. Looks messy. Nice staff. Convenient location. Dining area was not wiped down before our arrival. Tables were dirty. They were not wiped down while we were there for 30 minutes. Many people came and went. Not as professional as other locations. We went to the wrong hotel at first due to gps mishap. As I waited to check in, I saw a sign that said masks required by governor. Upon arrival at the correct hotel two buildings over, there was no sign at this location and the masks were not enforced to staff or guests. I would still stay here, again. read more

An excellent stopping spot from Florida to Nags Head. Great rooms and friendly folks. Breakfast was of the "to go" variety but adequate. I would stop here again. They were very accommodating for my ESA dog as well. read more

Nice enough but room next door has the TV on LOUD all night long. It was disturbing even with my hearing aids off. Front desk said no one answered the phone or a knock at the door. Offered to move us but my spouse was already in bed. read more

Outstanding service and great staff. Rooms were clean and nice. Highly recommended when traveling through Florence.

I would really avoid staying here. The standard rooms are uncomfortable, they are outdated, and they smell bad. The breakfast is severely lackluster. When we first arrived, the room had water damage and mold, but they were very helpful to us after we told them. They gave us a new room which was much more comfortable and even helped us move into it. They said that maintenance would fix the mold issue in the last room. I believe that the material they use for flooring in the bathroom (it's not tile) is what worsens the problem. Water, from the improperly set bathtub, rolls out onto the floor instead of into the basin, it gets trapped under the cheap linoleum flooring and sits in a puddle under the floor for days, guest after guest, until they have mold and they don't even realize it. The check-in staff was really nice. They could probably use more housekeeping staff, and update to hospitality-oriented training, as they seemed nice, but were a bit neglectful. They're probably overworked and understaffed, I am guessing. The silverware was dirty. read more

Townplace Suites By Marriot - Housekeeping changed the trash bag, but when the new one busted open, they just left it like that for us to use. - Hotels Near Me - Florence, South Carolina

Hotel is fine, clean and pleasant staff. Road in is a nightmare, especially in the rain. Potholes that could swallow a Volkswagon.

I'm an IBEW electrician working at the west rock paper mill project. I had been out for two months staying at another motel giving a weekly rate. When I planned to return with my ailing mother I looked for a larger suite or two bedroom with a kitchenette and found Townplace Suites. I called and got quoted a rate of 89$ for a two bedroom and kitchen by Austin Stephenson. When I arrived Sunday night the room had two beds, but I needed to be at the project early the next morning and thought I would fix it the next day. The next day after my ten hour shift I went to the front desk and talked to Lydia. She listened and said she would put in a request for a room change. Didn't hear anything the following day at work and went back to talk to the desk after work. Lydia said that she would change the room but the rate was 30 dollars more a night. I said Austin quoted me the 89, and wanted that rate. Lydia gave me an ugly face and asked if I wanted to change rooms but wouldn't say at the same rate. She then said I was yelling and threatened to call the police to have me removed. I travel for work and leisure and haven't ever had someone threaten to call the police, in pubs, restaurants, or hotels. I've Worked as a waiter and chef. The conversation was literally 2 minutes if that long, and I've been patient over multiple days. I explained to both Austin and Lydia I needed a two bedroom and kitchen. I feel like I've been baited and switched. The bathroom tub also takes hours to drain, one burner only works on low, the disposal didn't work when we arrived and the ac unit sounds like a diesel once an hour for about a minute and then stops. read more

Coming up I95 and needed a place to stop with our 2 pups. Jumped on hotels.com and got a reservation. So glad we did! Rooms are great (we had a king/efficiency. Nice modern furniture. Large closet and bath room. Someone here on business will love the large desk with a ton of outlets. Front desk staff was great. $75.00 pet fee... Plenty of grass with dog bags around the property. On site laundry, pool, gym. Free breakfast and a well stocked mini mart with snacks, beverages, beer, wine... Close to I95, restaurants, shopping, gas stations. read more

This is a great pet-friendly hotel for a reasonable price. My room (a suite with a separate bedroom, as well as a sofa bed in the living room) was clean and comfortable. Overall, the size was as expected, though the bathroom was surprisingly spacious. I only stayed here one night, but still made use of the kitchenette, as I had brought along cereal of my own. The hotel itself stocked small cartons of skim milk, which they offered free of charge. That was a nice surprise (both the price, and the fact that they had skim milk available in the first place). I got in late at night, and didn't think I'd be able to meet the next morning's check-out deadline while still getting enough sleep. Fortunately, hotel management was nice enough to offer a 1/2 rate for the second "night", allowing me to sleep late and depart in the early evening without paying for a full extra day. The only real concern I had staying here was the security of the Wi-Fi, which is not password-protected. This seems to be a common policy at TownePlace Suites hotels. I'm not comfortable with using an unsecured network for any internet activity involving the entering of passwords or personal data (credit card numbers, etc.), so I just used my own wireless hotspot instead. I'd like to see Marriott switch these hotels over to using password-protected networks. read more

Excellent place to stay! Our room had a full-sized fridge and two burners in addition to a big microwave and dishwasher. The bed was so comfortable and there was a pull out sofa for my daughter. The bathroom was clean and shower was forceful. If we had to lodge one complaint, it would be that the room was a touch small with the couch extended. The staff was very friendly and there was an excellent hot breakfast in the morning. Definitely happy to stay here! read more

We are staying here for a funeral for 5 days. Everyone from housekeeping to front desk have been very nice. The rooms were spacious and clean and included all cooking facilities except an oven. I guess for only $100/ night I wasn't expecting much but it had turned out to be better than I thought. There's free breakfast a pool and the mall you can walk to across the street. This is a great place to stay. Also like over a dozen restaurants within .5 miles. Really good choice with this one! read more

The worst experience ever. I travel a lot and was appalled by the lack of professionalism. Poor customer service, unsanitary room to the trash in the lobby and hallways, a mattress was in the hallway everyday, unprofessional staff at the front desk who could not address simple concerns. It takes a lot for me to leave a bad review, that is how repulsive this place was. read more

First of all - when selecting this hotel, we picked it because it was pet-friendly. When booking online, we wrote in the comments that we would have a small puppy with us. Then, we called a few days before arrival to confirm and ask about any instructions (it was our first time staying in a hotel with a dog). Not once were we informed about a $75 pet fee. After a conversation, that fee was lowered to $25. This hotel was "just fine," nothing special. Our room was clean and the bed was comfortable. What was disappointing was that it appeared that someone might be selling - or at a minimum using- marijuana there. Because we had just picked up our puppy, we made several late night/early morning potty breaks outside. We witnessed cars coming & going with one person getting out of the car and meeting a hotel occupant who had propped open a side door, then getting back in their cars and driving away. In one instance, the person came out from the hotel to a car, put his head and arm in the passenger side window, then returned to the hotel. Did I mention the smell of pot that permeated the first floor hallway? Not sure what is going on here, but felt uncomfortable staying here. read more

My family stayed one night in a two bedroom suite while moving from FL to VA. First we had booked a king suite but upon arrival I noticed it would be a bit too small for four people plus two dogs so I asked the person working the concierge desk, Kassie if any bigger rooms were available and she was able to get us into the two bedroom no questions asked. Seeing as we are in strange times with Covid-19, I sprayed and wiped down every surface before I let my toddler walk around and let me tell you, I was extremely impressed! The paper towel used to clean the surfaces after being soaked in disinfectant was still perfectly white after use which shows me that the room was ACTUALLY cleaned. Needless to say, my family will most definitely be staying here when we travel back home. read more

Stayed in August and kindly asked staff to unlock pool gate, but I was advised no due to afternoon storms. I inquired do you have the key for after the storms pass. I was advised by the GM there was not a key on the premises to unlock the pool gate. Pool being surrounded by a steel fence the gap between the posts are large enough for an infant toddler or animal to fit through and reach the pool. Could have been a life disaster without the key to access the pool w gate locked. Why would a firm such as Mariott sub not have a key to access their own pool gates anywhere on location. read more

Great place no complaints. Clean, friendly staff, good breakfast. I highly recommend staying here

Stopped off here for the night while driving from FL to CT. Hotel is brand new!! Room is totally updated and beautiful and VERY spacious! Has a full kitchen. The bed was so comfortable and firm! The woman at the front desk was very helpful and made check in a breeze! I would recommend to everyone and I would stay here again. Lastly, the room rates were very reasonable. A+ read more

Only stayed 1 night traveling through from FL to VT, and what a great hotel. Brand new, rooms were wonderful and the front desk staff was great. I like that they were pet friendly but a steep price for only 1 night. read more