We love this place but I have to say So Happy the previous owners are GONNE! You can tell the…read morechanges in every customer service experience has definitely upgraded. Room service amazing. Checking in very smooth process. Workers very nice. Rooms are incredible. Place is a treasure. Definitely recommend for couples, families or friends Love everything about this enchanting place.

I absolutely loved my stay here a few weeks ago. What a magnificently beautiful piece of history…read morethis hotel is! The entire hotel is lit up so beautifully, making it even more stunning at night. My favorite part of the hotel was the pool with the beautiful views and perfect water temperature. I also really enjoyed having a drink in the presidential lounge (so many presidents have stayed in that lounge)! There are several restaurants inside the hotel to choose from so you won't be left hungry! Best part was the staff. Front desk & restaurant staff were so friendly & welcoming. I'd love to return for another night here.

This is my second time staying at the hotel, first experience great, but this time not so good…read more There was a staff member that had such bad attitude from the time we checked in to the day we left. She worked the early evening shift, young heavy set Hispanic girl, who had the nastiest attitude. She got an attitude when I told the lady checking me in that the room should already be paid for. She said something in Spanish to the girl checking me in and checked the computer, as if I was lying, so was just nasty. The day we checked out, I had an issue with the machine to open the gate to leave, she came out with an attitude scanned her badge thing to open the gate and said "it's right here" which she was referring to were I would scan my room key to open the gate. Had to tell her we checked out and the machine wasn't working, all she said was "oh ". If you are that unhappy in your life or hate your job, please do us a favor and move on and stay away from customers service. Bathroom could use a better cleaning, sink had yucky stuff on the inside of the sink, and the shower edges needed a scrub, looked a bit slimy. The bed spread what appeared to be dry blood. Did have it replaced and staff tried to say it was nail polish, I know the difference. I did fail by not taking pictures.

Hampton Inn does not adhere to their 100% Happiness Guarantee, or at the very least it is…read moreConditional. Booked online and selected Military pricing. While checking-in I was told that I was NOT given the Military discount for the establishment that I am qualified and eligible for. Front desk then told me nothing can or will be done. I suggest guests to call in before checking-in to confirm your pricing. As usual the rooms are clean and the breakfast is satisfactory.

They have a great breakfast buffet, very friendly staff, clean and spacious rooms. I always stay…read morehere when visiting Riverside.

When we arrived, around 30 minutes passed check in time, we were told our room was not ready, and…read morethat it would be another 40 minutes. It turned out to be another hour. When we reached our room, we noticed how poorly noise proofed it was, whenever a truck or loud car drove by, the room became particularly loud, which did not help with sleeping. The room itself was also somewhat dated. When we went to bed, I was looking forward to sleeping in, but unfortunately this did not happen. The fan in the room turned on at roughly 5:20am, and it was probably around 65 decibels. Needless to say, I was awoken. The breakfast selection was also not great, with not many kid friendly options, and cold coffee. The only reason this hotel did not receive 1 star, is all the staff we interacted with were very polite, and made us feel welcome, even if the customer service was not the best. Overall, I would not recommend staying at this hotel if you are in the area, and I will not be returning.

While I did not end up staying at this hotel, I will tell you why I rate this place 5 stars. And it…read moreis all because of the staff. You see, I had a booking and everything, and when asked for id at the registration desk, I realized I somehow misplaced it! Thus, I was unable to check in. When asking what my options were, they said that while they could not do anything on their end in the interim, that they would be more than happy to approve a refund request that would have to be sent from the third party platform I booked on (Booking.com) After Booking.com sent their official request on my behalf to the hotel for cancellation and refund, the staff immediately approved the request and I got a confirmation email. The staff at Raincross Hotel did not have to do that, yet they did. They chose to accommodate me in my time of need and not profit off of my misfortune. And for that, I give them 5 stars. The staff here goes above and beyond for you.

Beautifully remodeled small hotel walking distance from downtown Riverside and mission inn…read more Immaculate, fresh, clean, comfortable room!!! Professional staff. Good mexican restaurant right next door. Great little breakfast and wonderful coffee. I just didnt eat because I dont eat first thing in the morning and they didnt have pasture raised Local farm eggs (thats all I eat, no carbs) but my husband enjoyed the fresh bagels with butter and cream cheese from the extremely clean breakfast bar. Im a clean freak and I didnt want to go home. It truly was relaxing at this little gem.

Ana was extremely friendly, helpful & made sure I enjoyed my stay. Each time I saw her she…read moregraciously helping someone & if she saw me she made sure to say hello & offer her assistance. Her kindness will not be forgotten. The hotel was clean, rooms were nice & comfortable. I appreciated having Starbucks coffee served at the hotel & enjoyed the happy hour!

We had a mixed experience at the Courtyard Marriott UCR. The staff were welcoming and friendly,…read moregreeting us warmly every time we arrived or left. The lobby has cute, welcoming décor that feels especially fitting for a hotel near campus. The location is excellent, with easy access to UCR, plenty of parking, and lots of food options nearby. The on-site food was average, but it was convenient to have available. Unfortunately, we experienced several issues during our stay. Construction was going on throughout the day and was extremely loud. Our toilet also flooded the bathroom, although the staff responded quickly and fixed it. The ice machine on our floor wasn't working for most of our visit, and we struggled with the room temperature--it was either too stuffy or freezing. Although we had quite a few issues, I think this hotel has a lot of potential. Hopefully, once the construction is finished and the other issues are addressed, it will be a much better experience. We'll probably come back and give it another try.

Comfortable beds etc but that's where it stops. Pool is closed. They let you use the Hyatt across…read morethe street but it is not a great pool. Elevators are a mess. One is broken and you have to hit two buttons to get an elevator. The concierge lounge is a disaster. It's never stocked w snacks etc. it's been out since 5pm yesterday. This is truly not the Marriott experience we are used to. Staff was not helpful in regards to complaints. Just go hum too bad. Wouldn't stay here.

Visiting the hotel for an event in their grand ballroom. Reception lobby was spotless and well…read moreorganized with welcoming service. Staff were so courteous and kind. From the main entrance keep right and head straight down the hallway. There will be a double doorway with a few arcade games leading to the arcade room to the left and patio space to the right. The ballroom will be just ahead to the right. Nice large stage and space for events or special occasions. Sound system and large screens. Designated parking structure.

So walking into the hotel, I really liked. It was clean, organized and looked sort of new. Maybe it…read morewas remodeled. The girl at the front desk was super nice and friendly and checked us in very quickly. She offered us water and snacks. The room was very nice too. We had a queen bed with a tv in the room, coffee machine and fridge. No smell or anything in the room. Here were the problems however. The bed was lumpy along with the pillows. I woke up the following morning with back pain. They had told us breakfast was included so we went downstairs and again were disappointed. There were scrambled eggs, bacon, toast, cereal and fruit. Juice and coffee as well. The only good thing was probably the coffee. The eggs tasted like they were out of a carton and watered down. So my advice would be skip the breakfast and go somewhere else, which we later did.

Stayed at the Fairfield Inn Marriott and unfortunately had another disappointing experience. The…read morehotel only has one washer and one dryer for the entire property, and as you can see, the dryer was completely broken front panel off, clearly out of service. What made it worse wasn't just the inconvenience, but the response from staff. When I brought it up, there was no urgency, no apology, and no effort to provide a solution or alternative. For a hotel that caters to travelers who often rely on laundry during longer stays, this is a pretty basic amenity to neglect. Not to mention it's COIN OPERATED. Marriott has gone WAY down hill. Hilton would NEVER LOL. If you're planning to stay here for more than a night or two, don't count on being able to do laundry. Between the lack of functional equipment and the indifferent staff response, it's just not reliable.

good hotel customer service was good…read more clean rooms came here for escape and had no problems checking i recommend this hotel for any occasion

Stayed here for a couple of nights. I was by myself and the staff member that checked me in offered…read moreme a room that was closer to the lobby for my safety. I appreciated that a lot! Then an older man came out to give me my key and loudly said my room number. There was only one other lady there but you never know who is listening. I did not like that but as the room was the closest to the lobby available I did not request a swap. The room is very outdated and desperately in need of basic maintenance. The remote for the TV did not work and the room is very simply lit even with all the lights on. The outlets are a HAZARD. I could not charge any of my devices in the room as the outlets are very loose and even coming off the wall. The prongs just slide out. Then on my last night, I switched on the light that is also the fan for the restroom and it started making a jarring, metallic sound. I genuinely was worried it would start smoking. It was past midnight and decided I would not be switching it on after taking a video. I had to go to work, so when I checked out I asked for the managers card but was informed he did not have one and asked if I would like to wait for him. I couldn't wait as I had work but I would not recommend staying here for more than one night.

This is my honeycomb hideaway I love you here the staff is great in the rooms are great only thing…read moreis treat us right there tired of hearing the police but I feel safe sheriff's right around the corner there's no drama and you love it here

The front desk staff specifically Leah was extremely helpful not just for me but for the person in…read morefront of me in line. Leah was patient, professional when explaining everything about the hotel. I am a diamond member and Leah definitely made me feel like a diamond member.

Staying here for 5 days because I have stuff to do in the area. This place is...definitely…read moresomething. It's been one day and I already wanna go home. The room is filthy, there's hair in the tub that definitely looks like it needs a good bleach scrubbing too. The floor is tore up and also dirty. The bed is okay, not super comfortable but still probably the cleanest thing in this room. We do have a window, and outside is a broken down wall with a ton on trash and filth outside. The curtains have cigarette burns and a possible blood stain. The door to the bathroom doesn't latch and looks like it was busted into. And the couch is broken and at a slant. Also roach infestation! The room is probably the best part of this place. Outside is tons of homeless and druggies. I watched one vomit in front of reception and the poor cleaning lady had to chase him away with a mop and clean it up. Also, the reception is a window that a movie theater or fast food restaurant would have. You don't go inside. Sketchy. However the lady who helped me check in was very nice and the staff I have met so far has been rather helpful and friendly. Can't say the same for the people staying here. The people in the room next to us loudly fight and have a dog that barks loudly. Only reason I am giving 2 stars is because friendly staff and the free coffee is decent. But don't stay here if you have a choice.

Unfortunately for us, I failed to cancel my pre-pad booking within the mandatory 3 days prior to my…read morestay. Upon reading the reviews, they are 100% accurate. Although, my room had other critters as well as cockroaches We tried to cancel our trip but it would have been a complete loss. On our 2 day booking, wr only stayed 8 hours and called it a loss. Luckily for us 5)3 screaming stopped around 10PM. .