I'd give BHHH a 10/5 rating if it were possible! This extraordinary group of professionals are the…read moremost knowledgeable, caring, considerate and compassionate people I have ever encountered. They took great care of my mom during her final days. Shannon, Angela, Michelle, Anastasia Keith (and Keith's son who popped in) treated her like a person although mom was incoherent. Carmel was amazing with her after she passed while getting her ready for transport. She spoke to her as if she was still with us, telling mom each step she was taking and keeping her dignity as she prepared her for her trip. I was impressed with the compassion each staff member had for the family as well as the patient. They asked what they could do for us as individuals. I also was touched with the fact that if the staff was at the facility checking on other patients, they took the time to stop and check on mom and the family. I had no idea that BHHH has so many resources to offer families who are going through the passing process. I highly recommend their services to anyone in need. Thank you so much BHHH.

So, we were one of the families affected by Enloe Hospice's closure. It was upsetting, because we…read moreadored the staff and care we got from Enloe Hospice. Many, however, transferred to Butte Home Health so the transition has been good. The RN is the most important and crucial, right? We met Pamela for her first visit and it only took minutes to be comfortable again. She is the personification of excellence, and I feel my wife has a concierge doctor/nurse when she is here and an advocate for her health. Today, Butte authorized a portable oxygen machine so that we have some additional options to go out and about. From medication organization and ordering to specific needs, we have appreciated each person, from Shannon, the social worker, to Theresa in PT, Chaplain Hugh, we feel so lucky. If this review can help others, then it is worth the time to have done it. All companies will have similar manuals, but it will always be the people and the human touch that determines their effectiveness. Butte Home Health deserves a huge thank you.

I have used Butte home Health PLUS several times to take care of my loved one. The staff is very…read morefriendly and knowledgeable about things I can also do as a caregiver to help my loved ones quality of life. The communication with the office staff is great they go above and beyond to help the clients.

Very reliable, educated, compassionate caregivers. The…read morecompany is licensed and bonded. And always available 24 hours a day to help.

Happy at Home provides very dependable help for my 80+ Mom. Some of the caretakers are truly…read moreexcellent, and others are just OK, but through a little trial and error we have found helpers who my Mom looks forward to seeing, and who work hard and are sincerely concerned. I do make sure to always give them a plan of what needs to be done. The administrators are usually very good, but every now and then my call gets "lost." But all-in-all I trust this service and will continue to use them.

Our family would like to thank Sharon Andrews-Jordan for the exceptional care she provided my…read moreparents during a very difficult emotional time. She was both professional and loving in her duties and she went above and beyond in everything she did while with us. She was so kind and loving the whole family just absolutely loved her! Out-of many other folks that have helped during this very difficult time Sharon has been the BEST by far! THANK YOU SHARON we love you!

I have had the opposite experience as the other reviewer. They have helped so much in care of my…read moremom. Sometimes there have been a few glitches but they happened on our side as well. I approached using BrightStar as thinking that it was a "team" event and we were working together. The only issue has been that they can't set up medications for the week. The 1st couple weeks that she needed more care, I had to find someone to come in and organize her meds for the week. I understand why but that has been the only inconvenience I would recommend them to anyone who needed some help with their loved one.

Andy is always helpful and takes the necessary time to answer questions and provide assistance.read more

DONT USE APRIA!!! The most incompetent healthcare company I've ever dealt with. My child urgently…read moreneeds a pulse ox machine. The doctor's office sent the order over to Apria 17 days ago and my insurance rep and I have each called EVERY single day (half an hour conversation every day). When they're missing information, they don't reach out to anyone. They just wait until you call back in and wonder why your device has not arrived yet. I've driven the pediatrician office crazy 10 business days to resend orders that were already sent, change criteria, etc. Apria says they have all the information they need, then you call the next day and they don't. After 17 days of dealing with this, they finally tell us they never even carried the device that was ordered by the doctor's office two weeks ago, so they can't fulfill what three different groups have been working on for two weeks. Don't waste your time.

Kelly is not only a wonderful nurse, but she is a wonderful person. She put together a patient user…read morefriendly video and e-book guide on post-op surgical care. I only wish I had found her two months prior to my surgeries. I had major multiple surgeries and felt so ill-prepared for the post care. My husband was home to help me for a few days, but felt a little lost. He then had to go back to work and I was alone with our geriatric doggie and a lengthy recovery. I found Kelly, after-the-fact, and had another surgery scheduled three months later. My husband had already made arrangements to take off work for the week and help take care of me or else I would have hired Kelly because she was available. So, I did the next best thing ... I signed up for her post surgical care guide, and together my husband and I binge-watched her very informative videos, printed out and went over her e-book with step-by-step directions, tips and tricks with suggestions for helpful healing tools to purchase at the drug store, as well as yummy recipes she has for optimal nutritional healing. She also recommends an extremely helpful foam bed wedge pillow set - for back and legs support, sleeping upright, and surgical recovery, which has been the best investment, along with soft and easy convenient round sized ice packs. I could have really used them with my previous surgeries. Although Kelly and I have not met in person, which I hope we do sometime, I have spoken with her on the phone. She is very personable, helpful, compassionate, kind, sincere, trustworthy, caring and goes the extra mile to help. Seeing her in her videos, I get the feeling like I know her and I believe you will too. I truly recommend her for your personal surgical recovery nurse and/or her video and e-book surgical recovery program, which is included when you hire her for your post-op care. Follow her on Facebook and IG for her updates at KellyGreytokRN.

My health is important to me. So when facing surgery I asked my surgeon about private duty nurses…read more I was referred to Kelly Greytok. After speaking with Kelly I was confident she was the qualified processional I needed to handle my recovery care at home. Kelly not only has the medical qualification, she is a caring, compassionate person and dedicated to your recovery. I was luck she had an opening on her schedule. My aftercare, like many surgical procedures left me with multiple drains, dressing change, medications, etc. Things I was not familiar with nor prepared to deal with. Of course the print-outs and verbal instructions you receive at discharge don't truly help, even if you can remember what was said. Especially me, an accountant!! During my recovery, Kelly handled everything, she observed challenges I was experiencing and presented alternatives that made it much easier for me. Kelly keep my physician updated, trained me on doing the the drains, dressings, etc. Kelly not only provided excellent physical care, emotional support, encouragement to me, she was awesome with my best friend, Jesse James, my dog. I cannot say enough about Kelly and highly recommend her, if you are recovering at home, you need to have Kelly. Bonnie G

Highly talented nurses and my personal favorite.is Courtney. Management is a MESS. The…read morecommunication is pristine prior to admission than non existent after intake. The case worker hasn't returned calls for weeks to us or Butte County Health. Hilariously, if you get the Nursing "Supervisor" Serena Boorman, you will get to act as her therapist for the entire visit as she complains about her fibromyalgia and that her pain is worse than her clients but she can't get a diagnosis and is forced to use the Med-Spa in Chico for chelation therapy. You'll also get the random butt dial from her car during her road rage incidents. All that said, for Skilled Nursing, the nurses are excellent.

I have been beyond impressed with Home and Health Care Management. And I speak from within, as a…read morenew employee here. As a company, extraordinary!!! The amount of help and assistance it provides to the community and the many contracted counties is incredibly impressive. I wish the number of patients whose lives have changed by HHCM would be on display so everyone can see what an impact this place makes. HHCM is beyond just in-home care. It helps the homeless finding housing, it provides case management to facilitate maneuvering through a confusing health system, it provides resources for better overall care, and the services go on and on. A kind of business dreamt by one individual, the CEO, who chose a career in Nursing for the intention of benefiting others. Such a bright and intelligent woman with years of experience and one who I have learned so much from in the last two months. I cannot express enough how thankful I am to be part of this group.

Take good care of the elderly and veterans. Doing personal care and companionshipread more

Worst customer service. We called before my mom went home from hospital, they never showed up…read more Called 3 more times, they never showed up! They said they would come to her house, call, etc. But they don't care or are too busy. Go somewhere else!!!

I go to a lot of these types of places and they are all the same, so far, from what I have seen…read more I'm usually at these various living facilities anywhere from 3:00 to 5 hours and will I like how small this one is with two small houses for probably no more than a dozen residents if that in each house, there are zero engagement. I've been there from morning to afternoon and afternoon to evening and there's no engagement with the staff and the residents Beyond giving them food and very very occasionally bouncing a ball with them. There's no activities, art projects, exercise, just nothing at all. They have a TV on and that is literally it the entire day. The TV usually is at a volume that no one can even hear which is bizarre, since I have perfect hearing and all of the residents probably have to use hearing aids or can't hear it all. What they usually have on would be suitable for grade school children. It's just really strange. Living facilities are immensely expensive and no insurance covers it, so if I was ever going to put a family member in a place like this, they better be engaging the residents, interacting with them at least on an hourly basis, and doing more than just meal prep and getting them to and from the bathroom or their bedrooms. The staff are nice, though the majority are far too young. They seem to hire 18 to maybe 22-year-olds on average which is just strange. I guess cuz they can get away with paying them less? Not really sure.

Our mother recently passed after spending 3 years in assisted living and 7 months in memory care…read more Due to her dementia she wasn't always easy to care for but the staff were wonderful. In my opinion it takes a special kind of person to be a caregiver and we were blessed to get to know many of them in that time. I can't thank them enough for the compassionate care they gave to her, my sister and myself in her final days, their deep concern went way beyond expectations.