I am beyond frustrated with my experience with Ballard Designs. I ordered a custom stool on July…read more31, with an estimated delivery date between September 30 and October 4. After months of waiting, I was informed in November that the delivery would be delayed until mid-November. It is now December 1, and the order STILL has not shipped. When I requested to cancel the order due to these repeated delays, I was told that custom orders cannot be canceled and that delivery dates are merely "estimates." This policy is unreasonable--how can a company take my money, fail to deliver within a reasonable timeframe, and refuse to offer a refund? At this point, I have lost all confidence in Ballard Designs' ability to fulfill my order, let alone provide reliable service. The lack of communication, failure to meet deadlines, and rigid cancellation policy make this one of the worst customer service experiences ever. Ballard Designs, your customers deserve better than empty promises and endless delays. I will not be ordering from this company again and urge anyone considering their products to look elsewhere unless you want to risk waiting indefinitely for your items.

The store's products, furniture and accessories, are arranged in an appealing fashion.read more

Just wanted to say that Karen Bronwyn was very helpful and knowledgeable. Would recommend the store.read more

Purchased flooring at Lomax. Pd $50. for room sizing. Went back to have flooring installed and was…read moretold the room had to be resized again. Went back for installation and was told wrong flooring selected and for an additional $500. in price would do it. Refused the bait and switch and Store Manager said pay 50% down (which I did) to get installation. Tried to get installation and was told by manager that 100% had to be paid prior to installation. Why did they accept 50%. I can't get my floors done until 100% is paid. I refuse to pay until job is completed. They have over $850.00 of my money and won't do job. I want the job done or my money refunded. Manager accepted 50% down to do job and balance payable on completion. Why did he say he wanted 50% down. I paid in good faith. They wanted to bait and switch. Terrible store and terrible customer service

They have the best selection of Area Rugs and also has made me a few custom rugs, the prices are…read morevery fair. Dora always takes care of me and is wonderful to work with.

This place has a great selection of rugs, carpeting and flooring. Dora and the rest of employees…read moreare extremely helpful. Best part is that you have a trial period for area rugs. If you don't like it, you can return. We ended up returning a rug and getting one custom made. We were able to pick the exact carpet color and style we wanted, and they were able to bind it and turn it in to an area rug. Will be going back soon to get rugs for our other rooms.

We replaced our flooring back in Oct. 2023 with LVT. Aimee was extremely helpful in guiding my…read morewife and I in choosing the best flooring for our needs. Her husband and the install crew were fantastic removing our old carpeting and ceramic tile and placing the new flooring. Completely excellent workmanship and would not hesitate using them in the future.

Couldn't ask for a better carpeting job. The crew showed up on time, they were friendly and…read moreprofessional. and the carpet looks amazing! The crew cleaned up thoroughly after laying the carpet. My wife and I will use VFRC for all our flooring needs.

I am so very happy with the work Paoli Rug did to repair my family heirloom!…read moreMy parents had a wall hanging rug in their home for over 50 years and I wanted to use it on the floor in my house. The fringe was completely dried out and the rug was beginning to unravel. We decided to bind the rug and the work to accomplish that--all by hand--was amazing! The rug looks fabulous! I wouldn't hesitate to use them again. Also--I had a second, very old silk carpet which we all decided wasn't worth repairing, which speaks to the honesty of the owners. Great communication too!

Highly recommend Paoli Rug Co! Mogjan was very easy to work with in getting info about and…read morescheduling my rugs to be cleaned. They picked up my rugs and Nathan & crew were extremely professional and respectful while in my home and prepping my rugs for transport. once cleaned, my rugs were transformed! this was their first cleaning in 20 years and they look brand new. The care taken throughout the process was evident and I would use them again for sure

Wonderful rug cleaning! We had a sewer pipe clog and the guy who came to fix it never put on…read morebooties, got sewage spewed all over the basement, and traipsed sewage all over our wood floors and area rugs. Kazanjian to the rescue! They did such a beautiful job. They trimmed and cleaned our rugs so that the colors pop better than they did the last time we had them cleaned!

We just had two oriental rugs deep-cleaned at the Kazanjian Gallery and the results were amazing…read more They are like new again after 20 years of wear. Azad was also able to locate a very nice runner for us that complements the ones we had. Not that we buy rugs every day but Kazanjian is now our one-stop shop for all things having to do with oriental rugs. Their prices are competitive and their service is excellent. Kellers of Media

We went to Avalon to pick out tile for a new master bedroom shower. Since we were replacing the…read moreshower only, we had to find a tile that would blend in with the existing floor tile and other tile. Jenna Steiner actually found the tile for us and it coordinated beautifully. She was welcoming and make us feel comfortable when we were all working hard to find the tile. We are very pleased with the finished product.

We were shopping for wall tiles for a new shower, and vinyl flooring as we were redoing our…read morebathroom. The selection was HUGE !! (That made our job harder - but after several visits, we narrowed it down a bit!). Our salesperson, Jonathan R. was amazing as well. He answered all our questions, gave us some advice, and was someone we really enjoyed working with during the process. Once we ordered the product, it was ready for pickup in less than a week. I would not hesitate to recommend Avalon (and Jonathan) to anyone - and if I ever redo part of the home again, I will certainly go to Avalon Flooring!!

Wanted runner carpets for my stairs and was referred to this local family business. Aaron and his…read morefather, Ernie, were very responsive and made the entire transaction smooth and pain-free, producing a quote from telephone conversations and a video clip of the stairs to be covered. Unlike other companies, the installation is not done by a third party, but by experienced installers who work for them. The work was done efficiently and well. Would highly recommend in preference to national companies that advertise widely but do not execute well.

Super helpful (Aaron?). High quality, fair prices. Nice selection at various price points.read more

These guys are the best - highly recommend. They make the carpet purchase and installation process…read moreeasy.

Had my steps, upstairs hallway and 4 bedrooms done today by Carpet Warehouse. The guys were very…read moregood and very nice. They quickly got the old stuff out and new stuff in. It looks great!

Please consider this review before you purchase from here for a better deal on materials…read more We were new to the area, Lomax was local and prices seemed fair for materials. What they don't tell you until after you move forward with a quote is they tack on an additional $1,000 + for install which is separate from the labor that was already built into quote. (My price started at 9 and went to almost 11k for our project). They subcontract out someone who does the measurements, and someone separately for install (all of who are not aligned on project/ just pick up material given by store and look as a measurement sheet.) Day 1 of install: After telling the store of my updated address about 5 times while they updated on phone the installers were still sent to my old address 30 mins away. They "completed" our upstairs without transitions because store didn't supply to them at pick up. At the time they had some trim pieces to hold us over. They were unable to complete our family room because of an underlying issue with some of our plywood. Had they been the party there during measurements that would have been picked up on early on and not delayed the job. (By the way nobody spoke English that came to my house this day. I had to speak to their boss on phone anytime they wanted to talk to me.) Day 2 of install: A few weeks later we were excited for it to be done but when installers arrived I was informed that stairs couldn't be completed because store ordered wrong supplies! (Nobody from store ever called me). Family room was only room "completed" this day however a shitty piece of wood that didn't match the flooring. Claimed this was a miss by person who measured. Day 3 of install at my home: a separate company was back to install because previous installers refused my stair job....I wanted to keep our stair removed and put back on after stair treads were out in (this was always the plan). As the job was finishing I learned from installer that he didn't have the materials for the transitions or the top step. I have dogs and nails were literally exposed on my top step and that's how it was left. Day 4: 4 days later they were back to complete the job (4th day of them at my home for a job that could have been done in 1 day!). They showed up at 10am when I said I needed them to be done before 10am due to work conflict. They fixed the transition in my family room which was fine but I was left with mismatched transition pieces installed upstairs & the stair nose that did not match the adjacent piece of wood previous installers used on my floor. Had they had this piece when they installed flooring up stairs this wouldn't have happened. My husband and I are never using this company again. Never once did anybody apologize for anything or offer compensation for MULTIPLE inconveniences. Terrible business model with how they subcontract work out. Would have been better off with Lowes or Home Depot.

Great selection. I found what I wanted immediately. I got the sq footage from our contractor &…read morecalled the guy who put it in the system immediately. He didn't have a chance to actually order it that day so it got passed on to someone else the next day. After receiving the purchase order w the wrong tile dimensions & the wrong sq footage they had ME send THEM pictures of THEIR product after giving dimensions & square footage multiple times. It went like this... I'd call and say 10x14. They'd call back and say 4x10 right? And around and around we went for over 4 hours. At that point I gave up. I can't even imagine how long it would take to get the order. There's no way I'd hire them to install if this is the mess just to order.