What a gem of a hardware store! Very friendly and helpful customer service. They had exactly what…read morewe needed and even met us behind the store to directly load the 100 pounds of cement we needed. Since 1983!

I called ahead this morning to confirm they had a specific concrete mix in stock. They assured me…read morethey had 60 lb bags. I drove over specifically to support a small business, only to be told by the store manager that they actually had zero stock until Monday. Mistakes happen, but the manager's attitude was completely unacceptable. He wasn't apologetic at all, ignored me mid-conversation, and just started helping someone else. A larger store would have at least tried to solve the problem or offer a solution. I won't be coming back.

The people who staff this family run business are the nicest, most helpful people you will ever…read morework with. They are closing this summer, so get your hardware, paint, kitchen accessories, and jamming supplies before it's too late.

I see that it's going out of business and that's unfortunate for their local customers. However,…read moreI've never cared for this hardware store. Of the few times I've went, what I was looking for was never in stock. Help was ok. I left wondering how they stay in business and that was 7 years ago! It's interesting because I've always found True Value Hardware stores disappointing. Orchard Hardware (now Ace) is my go to favorite.

Nick was very helpful in getting my fittings for a leaking dishwasher drain drainage line. He was…read moreable to advise on the diameter and length needed. He also sold some additional items that would come in handy later on. I really liked how I was greeted at the front and asked if I needed any help. I understand why Ace is called the helpful place now. Prices are a little more than at other bigger stores, however, I like coming back here because of the personal touch, the community likes this store, and hands on assistance that you get so you get the job done right. It is a great place for DIYers!

I came in here looking to purchase a single 2.5mm hex wrench. However, the hex wrenches were only…read moresold as sets so I ordered the one I needed on Amazon. However, I was surprise to see a rather large freezer near the check out area. Upon looking into it, low and behold, there were frozen pies in it. On impulse, I picked up the Caramel Apple one for $18.95. Verdict: It was delicious. Who would have thought that, right?

Smaller parking lot means less BS getting in and out…read more Stopped in to get a quart of paint matched and was out in 15 min. Bathrooms were clean and employees helpful. Used self check out with no issues.

In the battle between Lowes and Home Depot, it feels there's not a war or competition. Each store…read moreseems to carry different brands and models so it's wise to price compare but smarter to compare products between the two companies / businesses. They each have their own pros and cons. This location was clean and organized. Parking was easy, but a friend of mine always says as a tip and suggestion... park further away from the front door and busy areas in the parking lot as random nails and screws can drop out of customers bags and cause hazards to your tire and give you an unexpected and unpleasant flat tire, not the fault of the store.

I'll always prefer Ace over the big-box hardware stores. The staff is incredibly helpful,…read moreespecially for someone like me who is definitely not handy. They took the time to help me figure out exactly what I needed and find the right items. Great service and a much more personal experience than the big stores.

Amazing and efficient customer service, knowledgeable staff, and super friendly! 10 stars!read more

In the battle between Home Depot and Lowes, it feels there's not a war or competition. Each store…read moreseems to carry different brands and models so it's wise to price compare but smarter to compare products between the two companies / businesses. They each have their own pros and cons. This location was clean and organized. Parking was easy, but a friend of mine always says as a tip and suggestion... park further away from the front door and busy areas in the parking lot as random nails and screws can drop out of customers bags and cause hazards to your tire and give you an unexpected and unpleasant flat tire, not the fault of the store.

Ordered a garage door opener and installation labor…read more Initially, I asked for someone to come out and inspect the unit and provide recommendations. Lowe's associates said that wasn't necessary and to just buy a unit and schedule installation. That will come back to bite me later. After ordering, for almost two weeks there was little communication on the orders status or any progress. I had to call multiple times to confirm appointment date, and the technicians then missed twice (without any notice) before finally coming out. On the day of the install, the technician did not do any assessment and installed the opener. He even said there was an additional part needed, costing an extra $70. When all was said and done, the technician showed me that the opener would not work on my particular door and that I either needed a different unit or a different door. This could have been avoided if we had a proper assessment in the beginning. Furthermore, the technician said it was not his responsibility to uninstall the unit. So now I have to schedule a follow up appointment just to uninstall the unit, likely costing me more money. Do yourself a favor and go through a different company. This has been too much of a headache, cost me money that I likely won't get back, and I don't even have a working garage door.

Been here multiple times to look at windows, patio doors, and decking. Always professional and…read morecourteous and good knowledge of products since they've been around for decades. Ordered Fiberon Prairie Wheat decking after seeing the sample setup here, and very happy with it. Convention location off of San Antonio in Mountain View, easy and plentiful parking.

I bought several Anderson patio doors from Bruce Bauer. The screen door on one of them was chipped…read moreand they were supposed to replace it under the warranty. This was several years ago. Since then, I've visited and emailed them at least 20 times and they either don't respond or say they're waiting for a response from Anderson. Now they've just ghosted me. I can't decide whether to continue to press them, forget the whole thing or take them to small claims court. In any case, I'd advise you to buy your windows and doors from another supplier.

Great staff, and they always have what I need. Their fastener selection has served me well…read more One note: working people with 9-5 jobs like to shop after they get home from work. It's 6:22 PM, and I'm headed to a store that's open...

Lots of needed inventory without needing to go all the way to a Lowe's or Home Depot. Great…read morefriendly service. In the middle of downtown Palo Alto so parking can be challenging

Came by the other day to grab some led bulbs. Parking was plentiful in the private lot. To my…read moresurprise, there were 0 day laborers hanging out in the parking lot...perhaps a sign of the times. The store was fully stocked and staff were wearing a home depot apron with a hand written name. Checkout was quick although my self-checkout machine froze while approving my transaction...bummer.

I came in here really quick to buy some sort of sealant for a bookshelf. I'm working on and I had…read moreno idea they had this money options!! I literally have no idea what I'm doing so luckily there was somebody working in the paint department that could give me enough information in helping me pick the right Style of tint and sealant. There were so many different cashiers and giant carts everywhere along with a handful of people at self checkout that I just use self checkout because it was faster? I honestly do not like the little chaos, but the line for the regular registers was rather lengthy! The parking lot is really busy watch out for random bolts or screws and I was on my way within an at least 15 minutes. The majority of my time I spent asking questions within the paint department. Lol.

Great store with great selections! Friendly and Helpful Staff! Dave Nakamoto has great knowledge of…read morethe products and was really helpful with my project! I strongly recommend this store and Dave, you will be in good hands!!!

This was the place my designer recommended and the lady I worked with here was super difficult to…read morework with - tough to schedule time, could/would not pull together a price list. I got the impression they'o too snooty to work with people who don't have unlimited budgets. I will say the gentleman who sits closest to the stairs is super sweet and helpful, maybe I should have worked with him instead. Anyway, I landed up driving down the street to Saratoga Plumbing. Even for cabinet hardware the prices are much higher here than online or at other stores.