I have written a review before for this guy! Whatever you do never use him! We have gotten high tru-up bills forever . Come to find out our system was never set up correctly. I will include screenshots of our panels that he never set us up to see.. now I know why! He is rude, unprofessional, doesn't back his work, says he will come out and never does then tells other solar company that he has. And when we called him on it and questioned him he hangs up on us and other companies trying to help up fix his "work" save your money and frustration don't use his company. read more

Homestead Heating & Air Conditioning - Screen shots of solar panels - Heating & Air Conditioning/HVAC Near Me

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This company deserves zero stars. The worst customer service I have ever experienced. They did not permit their work. If you are choosing to use this company, please do yourself a favor and confirm that you have a permit for their work. read more

heater did not work......they came out replaced thermostat....heater still did not work.....they replaced circuit board.......heater still does not work.....i was a fool....they had a big ad in yellow pages....lots of money wasted.....gave a real big estimate to fix it right.....will call another company......i hope they rot in hell!!! read more

Warranty contracted companies need a special type of acknowledgment. It can't be easy for them to work with a warranty company and customers, I see that and so I hope this company outside of a warranty service would be more responsive. I possibly think that's why warranty services are last to service, call or complete a job. However, this was my experience w/Homestead: Called home warranty company, they issued Homestead. Homestead asks for 3 hours before you call so the request gets to them. I called the next day left a VM. They called me back, left me a VM. They come out to my house for said service (but I'd never talked to anyone). Now, I'm considered a no show. Cool, finally get ahold of each other and schedule a 3 hour window appointment for the AC tune up. I wait and wait and the last part of the time slot I call, apparently they called me 10 min before coming but because I didn't answer they didn't come. So, I talk to them, they said next time they are in my area they will call me. 2 weeks go by, they tell 1st American I haven't contacted them. Okay, so I call and leave a VM. No return call, I call the next week, no return call, I called the next week, no response. I got a call today (3 weeks past my 1st call). Needless to say, I called another company. I also needed an air duct cleaning and the dryer vent cleaned. I ended up being a $800+ job aside from the AC tune up. But apparently that's not a big enough job for them. read more

I cannot believe how I was treated by this company. I was kind and patient the entire time, simply asking questions. They came out to fix my heater that had a leak and was short cycling. Unfortunately the parts were on back order and the heater didn't get fixed until mid to late May. They actually came to fix my AC the same day. They left and I went about my summer, using my air conditioner. Then when winter hit and I went to turn my heater on, nothing. It did not work. I called the company and let them know the issue, they said they would call me back. They never did. I called again and was told they would call me right back. Again, never did. Finally after the third time, I was able to get an appointment for the tech to come out. He came and was very friendly and professional. He worked quickly to determine the problem. He informed us that he had made an error the last time he was there and that is what caused the issue this time. He said he would go get the parts and come back later that day to fix it. He never showed and we never heard from them. The following day we got a phone call with a quote for the parts. I was confused as the tech had said it was his error and he would fix it for us. The woman in the office was incredibly rude, hanging up the phone without ending the conversation. When I tried to call back they would not answer the phone. I left a message but did not recieve a call back. I tried to call again on a different day and couldn't get through. I had to block my number for them to answer. I was trying to ask questions but could not get a word in. I was trying to get clarification on why the tech would admit fault and then I needed to pay for repairs. I was told, "the tech doesn't have authorization to make that decision." When I told the owner what the tech said, he said "I've know him for 37 years, he is my son, and he doesn't talk like that." He also said that if I still had warranty this wouldnt be a problem. He then said that he would not work with me and hung up on me. I was polite and calm throughout the entire process even though I am the one with a broken heater in the middle of winter. Me not having warranty has nothing to do with it. I am not looking for a free fix because I simply do not want to pay for it. They made an error and I was looking for them to be accountable and fix their error. It's pretty convienant when the customer is just asking questions and you know you messed up to pretend like they did something wrong and refuse to work with them. I feel terrible for their tech (their son). He was a genuinely nice guy and I am sure he feels pretty bad about this situation. Knowing he shook my husband's hand and apologized for his mistake that caused all of this and caused us to be without heat and promised to fix it, then not being able to follow through. Please consider using a different company. Read the reviews. With this many bad reviews, there is a common theme. If a company has a couple of bad reviews but mainly positive, you can overlook those. But that is not the case with this company, they have mainly bad reviews. I am sure a snarky, rude response with zero accountability from the owner will follow this review. Just like the others. I urge you to use caution find a company that is professional, but most importantly, has integrity. UPDATE: We had someone else come out and fix it and they stated that there was damage caused by a previous repair which caused this issue. They broke my heater and then refused to fix it. Please be cautious when using this company. I will be reporting this fraudulent business to the BBB. read more

I ended up calling my home warranty to switch away from this company. I called for a heating service on a Thursday, they were supposed to call Friday (they didn't.) So on Monday I nicely call because my home warranty sent me a text telling me to call. The man on the phone was rude and dismissive, acting like I was inconveniencing him by calling to schedule a service that he was now a day late on. He told me he'd call Tuesday, but by 2pm I hadn't received a call. So I called to switch vendors with home warranty, and then called him to let him know to not bother calling me. "Allegedly" while on the phone he said his plan was to call at the end of the day, but I don't believe it. And before I'd even said I was firing them, seemed annoyed AGAIN that I was calling even though Redding is set to be 30 degrees this week. This company might do good work, but I'll never give them the chance for how rude, slow, and unprofessional this man was. Zero Stars from me. read more

Be prepared to be demeaned, belittled, and dismissed. Have had to deal with these jokers several times despite requests to my home warranty to stop using them. I cannot stress enough how from your first interaction just scheduling them you will be so disappointed in the lack of customer service and overall disrespect of this operation. They take no provoking Brett the owner typically answers the phone but seemingly his wife? or front desk will also answer from time to time and let me tell you they are a match made in heaven because both are insolent and uncouth. Their lives must be a serious of worse days because no one can be that mean naturally. As far as their capability, the job is done eventually. Just dont expect it to be fast or enjoyable experience. read more

They were great! We used our home warranty when our A/C quit working. We called Homestead as soon as I saw who we were referred to. He said he could come out the next day. He came out and diagnosed the problem that it was electrical, not our A/C. He then had contacted Chico Electric to come out and fix the issue. It was all taken care of and we were only with out our A/C for a couple days. I am always skeptical that a company will try to upcharge us or say we need a new A/C system but he didn't do that. Very pleased! read more

I was very skeptical after reading so many reviews of poor service, etc. I was pleasantly surprised this morning. I understand it can be frustrating and sometimes things don't go right. Brett and Todd came out, I was thinking my AC was TOAST! They happened to have the motor that was needed and it was fixed in less than an hour. Very friendly and knowledgeable. Thank you for fixing my ac so quickly. I appreciate you guys! Kandi-Anderson read more

My service request was cancelled without giving any reason after holding me 4-day. I may complain this with 'Better Business Bureau.'

Don't bother with these people. Unbelievably rude and unprofessional. I had them contracted through my home warranty to check out my A/C. I missed his call, then returned it the next day to set up an appointment. He was incredibly rude and unprofessional and told me "Next time I call you you BETTER answer your phone." There won't be a next time! Can't believe this buffoon is still in business. Learn how to treat customers! read more

I would give this company zero star if I could. Unprofessional and rude. I had a claim to repair the AC at my investment property through my home warranty insurance. After 2 days of radio silence after submitting my claim, I decided to call to set up an appointment. He was incredibly rude and told me "he will get to me when he gets to me." No, thank you. I had my claim reassign to a different contractor. I would not recommend this company. Avoid if possible. read more

One of the few times I wish I could rate something with negative stars. I can't even get Brett to stop hanging up on me to even make an appointment to fix my heater. He said he had to call me back tomorrow to schedule an appointment for Thursday. I asked why we couldn't just schedule for Thursday now while we are on the phone. He started Man-splaining how appointments work, like I've never had to schedule an appointment before in my life. I asked him to lose the attitude and he hung up. I called back to try again and said I didn't appreciate being hung up on. Brett said he wasn't being rude and promptly hung up again. Incredibly immature. Don't bother with this guy. There are plenty of heating and air services in Chico to choose from. read more

Rude. Plain and simple. To know that the person being incredibly unprofessional in attitude are the two owners is baffling. But based on the reviews. They're only nice to people paying out of pocket & not going through a home warranty. Quite the correlation you have going on here. If you don't like doing homework warranty claims, DON'T. It's really that simple. 0 stars. You both need a new line of work and some professional communications classes. Hire someone who can be nice. You don't have to accommodate everyone every time to not be a jerk. Clearly you haven't figured that out yet. We canceled our appointment before we even had it because of how unacceptable their behavior was. read more

If I treated people like this over the phone, I wouldn't sleep at night. As a business owner myself, my worst day would be 99% better than how he speaks to people. Please Brett... stay off of the phone and get some coaching. You are super good at making people feel like poo. read more

The absolute worst customer service experience I have ever had. The guy calling me to schedule the appointment, was the most rude, disrespectful, and condescending servicemen I've ever spoken to in my life. And that's saying a lot. They came to my house to fix A/C. When the tech saw the pipes were frozen he turned off the unit and said he'd come back later to diagnose. I didn't hear back from them for 5 days. This was in the middle of Redding summer heat. When I finally called them to reschedule, once again, the guy on the phone barked at me for "expecting the tech to come back the same day. Cause their world doesn't revolve around my schedule." ...even though it was the technician who said he would. All that to say, do not use them if you don't have to. read more

Well my ordeal began on May 25, 2022. We have a home warranty through First American. FA referred us to a real crappy AC repair place out of Loomis. (South Placer). They really suck. Over charge for items not covered on the warranty. So I finally was able to talk to my local rep with F A and they finally hooked us up with Homestead H & A. They were very professional and as of today we finally have functioning AC units. Bret is straight up and will take care of you with not necessary costs. Thank you Homestead. read more

This company doesn't deserve any rating nor should they still be in business. But for the sake of other customers I will warn you that this company will try to scam you. They tried taking advantage of me by disconnecting all the wires in my unit and telling me my unit was completely broken and I would need a new one. The guy who I spoke with was super demanding and disrespectful. This company will not take initiative for what they did and put myself and my family in harm by leaving hot wires hidden in my unit. I have nothing but horrible things to say about this company and hope nobody gets scammed by this company. read more

Worst customer service ever. This guy is a racist, rude, lying piece of shit. Told my tenants the AC unit is working while there's no cold air coming through. He then reported to the warranty insurance company that the AC unit is working. I called to speak with him on the discrepancy of the report and he just cut me off. Avoid this company/piece of shit guy as far as you can. read more

HOLY COW!!!!! Read ALL the 1 star reviews and you will hear the same thing. It is the absolute truth. This guy is an ASS!!! All I did was call to check the status of a home warranty work order that was sent to him. I left a message for them... I received a call back and I don't think I even said a word. He was immediately irritated with me and completely rude. No customer service skills for sure. At the end of his angry statement he hung up on me... As a small business owner myself, I laughed. His contract should be pulled with First American Home Warranty. Way better companies out there to do business with that have more professionalism. I wouldn't go anywhere near Homestead. Don't put your good money into this business. Go with Culligan, or Royal Air. read more

Although the owner, Brett, can be a bit curt over the phone I have dealt with this company twice now with great satisfaction. Stephan came out both times and was both cheerful, professional and knowledgeable. He had everything running great in no time at all. He was on time, explained everything to us in layman's terms and even spoke to us on what to do moving forward with our older model AC Unit. Love this guy!! I can not imagine using anyone else to service my AC and Heating Units. read more

Would not use these people even if you paid me. Rude and aggressive over the phone. There was absolutely no professionalism. I'm not one to leave reviews ever, but they were unbelievable. read more

Wow, I called after not receiving any phone calls about our home warranty claim. Brett was so rude and unprofessional. He was VERY quick to tell me " I called you six times and left 4 voice mails and never heard anything back. I cant spend all my time trying to get ahold of you" With such a rude and condescending attitude, not to mention who I can only guess is his wife in the back round spouting off things for him to say. I felt so attacked by them both. All I wanted to know is what happened I wasn't even rude or mad. I'm sure he did call a few times, but I didn't have any voice mails, I'll chalk that up to crappy rural internet. But nothing excuses the aggressive and rude behavior of this business owner. If you cant deal with your customers then cancel your account with First American. No one wants to deal with a complete jack*ss. I'm just trying to get my heater fixed for my 1 year old and my mom so we can have heat! Called First American told them the situation and requested a different company. I hope all these bad reviews change the attitude of the owners soon, I've ALWAYS supported local business. Not these guys though. read more

I placed a service call through Fidelity National Home Warranty (my home warranty service) for my central AC and was contacted by Brett early the next morning. Not that I had a choice on who they sent out but my experience with Homestead was positive. read more

Homestead was assigned to my service request by my home warranty company. They came out within a couple days of getting the work request. They determined that my system needed to be replaced and sent a report into the home warranty company. The home warranty company approved the replacement and ordered a new system. Once the new system came in the people at homestead were looking at it and realized that it was the wrong size and in order to get it to fit my home the amount of modifications they would have had to do would have been thousands of dollars out of my own pocket because it's not covered by the home warranty company. They contacted the home warranty company and told them to order me a new unit and they specified which one to order. That unit came in and within a day or two of them getting it they contacted me about doing my install. They call me on a Monday and came out Wednesday and did the installation. My quote for out-of-pocket cost that I was going to have to cover was $1,180 which is nothing to me because having to pay for a whole new system we put in would have been a heck of a lot more. With the first system they sent that they had returned and another system ordered it would have been thousands of dollars more for them to put it on my house. So I greatly appreciate them saving me that money and on top of it the $1,180 was the worst case scenario when I got the actual bill it was less than $1,000 so I greatly appreciate that too. On top of that when they came out to do my install they saw that my thermostat was a very old one and they replaced it with a new thermostat for me and still my bill was over $200 less than what they quoted me. When they arrived at my house they were very nice and very professional and I greatly appreciate it. I know they have a lot of other customers to take care of other than myself and still with that being said they still were right on top of everything with my system as soon as they got the equipment. So thank you very much homestead I greatly appreciate it! read more

Zeto star , the staff is so rude , i believe brett the staff is very rude , he does not care about the customers, he does care about his rudeness, does not know how to handle questions, how come he still employed with this company ? He needs to be evaluated , worst customer service . No star . He is representing your company? Goodluck. Worst staff . How come this company is existing?!!!this company does not have any respect to their customer , i wish someone will investigate this company full of rudeness , no customer skills, you guys need to be close read more

I called and made an appointment with this company and they didn't show up. When I called and said that we had had an appointment I was told the guy would need to check his calendar and call me back. I never heard from him again. read more

I put in an emergency request through my home warranty company unfortunately on a Friday at 10 pm. They contracted with this company (I use that term loosely); I called the "owner" at 7:23 am on Saturday and he was extremely sardonic. Offended that I contacted him. As soon as I started to explain my situation he said that he hadn't received the request as of 8 pm on Friday. I told him that was because I put it in at 10. He said that it was probably sitting on his computer screen but he had not been to the office. I explained that it was an emergency work order and Fidelity Home Warranty told me to call him. He said that he was out on a job and would get to it on Monday. He explained that he doesn't do home warranty work on the weekends because he does not get paid enough by the company. That he has to pay his technicians time and a half and as a business owner it did not make good business sense to do home warranty work on the weekend. He said that he would review my request and make an appointment for me on Monday. This was after I explained it was 85 degrees in my house and it was supposed to hit over a 100 in Paradise. So he doesn't want to work for the home warranty company, then I canceled the request and sent it to another company. Sad to say the bad technician is the owner. Seems he hasn't learned from all his bad reviews. read more

Steffan was great! Courteous, knowledgeable, and prompt. Would use them again for heating and cooling needs!

These guys were amazing! Great customer service after dealing with very rude and incomplete service from morrow heating and air. They made multiple trips to my home to get everything with my HVAC unit straightened out. I'm so happy it's all fixed and they were so nice. read more

Five stars for Homestead Heating & Air!!! Stephen was amazing! They were able to come out same day to diagnose my Air conditioner, parts were ordered and got my AC back up and running. read more

I cannot imagine anyone more rude and customer service any worse. Boggles the mind how their minds work.

Worst customer service I have ever experienced. Being in the professional field myself, I was highly disappointed in the way I was treated over the phone. This was my second experience with this company and there will not be a third. read more

Would not recommend this guy Brett to my worst enemy!!! no respect and no professionalism at all. MY AC is broken during a 100 degree weather I guess it was such an inconvinience for him that Im asking for the status of my request. I'd rather pay some else than be treated like this by a guy who will be paid for the service requested. Hope your really proud of yourself... read more

Horrible company. This company tried taking advantage of me by disconnecting the wiring to my A/C and heating unit and hiding them under paneling inside to make it look like the whole unit was dead. They continued to tell me that I would have to replace the whole unit which is not covered with my home warranty and they refused to fix it. The guy I spoke with was very demanding and rude. This company put myself and anyone who opened my unit at risk of being electrocuted by leaving wires disconnected and hidden within the unit. This company tried to scam me of thousands of dollars to fix my unit when in reality they DISCONNECTED THE WIRES AND HID THEM to make it look like my unit was completely broken. Luckily I had an amazing company called Jason Sanchez Heating and Air come out to give me another opinion and he was able to pin point the exact problem and took time to show me what exactly wasn't working. read more

Horrible service. I don't know how they stay in business but steer clear of them. I never post reviews on companies but this company truly deserves a no star review. I truly believe that consumers deserve to know my experience so that they can avoid them. Called their business several times and the guy who answers the phone is very rude and condescending. I tried calling them several times to get me in their schedule and they could never, never put me in. My story begins like this.. I have First American as my home warranty company and they booked me with Homestead Heating and Air. They came out and "jiggled some wires" (their words, not mine) and left when my heater turned back on. Not even 10 minutes that they had arrived did they bolt out of my house and they were gone. They didn't take the time to look at the root of the problem and just left. Yes, my heater did work for like half a day then stopped working again. I called First American to send out another referral to Homestead and then waited the whole weekend to get a call back. I called then in a Monday and the same guy answer really rude and said he would call me back later that day. He pointed out that he had a whole week's worth of work to try to do it in 3 days. I get that. It's cold and everyone has heating issues, but I just wanted to get on the schedule. He said he would call me back in 1 1/2 hrs when he got into the office. I didn't get a call back, so I called him later that day and he said he had just received the referral. He still couldn't book me because the lady who does the scheduling wasn't there and she would call me back either later that day or the next day. I said okay. No call that evening. The next day again, no call, so I called First American and asked if they could please help. They called and told them the same BS that their lady who does the scheduling would call me later that day. Nothing. I didn't get a call. The next day I called and the business and guess who answer, yep the same guy. The guy again is really irritated and mean and told me they would call me later. He couldn't schedule me because he was on his work truck and didn't have the schedule with him to fit me in. I told him that they had been saying that to me since Monday and no one has called me. He just gave me a snarky laugh and said we will call you later today. Guess what, nothing. I didn't get a call. These people should not be in business. I called First American and told them what had happened and I refused to work with these people. Today they sent a different company who came out not even thirty minutes after they received the referral. The guy who came out took their time and found out what the problem was and fixed what he could and is ordering the part that needs to be replaced. I will never, ever call Homestead Heating and Air conditioning. read more

Extremely rude when we called about our A/C being broken. Never been treated so awful from someone being paid to do a service! Went as far as to hang up on my wife before she was even finished talking. Ended up going with a different company and received excellent service the SAME day. read more

Homestead really saved me. The heat pump and emergency heat at my new house was not working. I was assigned to another company by my home warranty and I'll just say they are flakes. Homestead took on my repairs and got me back in service. Good technicians and kept their schedule. They left my house clean and were a pleasure to work with. read more

Terrible customer service. Brett seemed irritated that I even contacted him. He hung up on me each of the 3 times I had to call him. My landlord gave me his number after my AC was not working. He told me that I did not need to be at my business when he came by to check on it so he refused to make me an appointment even when I asked for one. Then he told my landlord that I was not there for our scheduled appointment, which he said was at 9am on memorial day(i was never given an appointment). He told me that he was there, that he looked at the unit and it was working, but it was for sure not working. When I told him this he yelled at me that I needed a new unit and he would talk to my landlord directly then he hung up on me while I was still speaking to him. He actually never contacted my landlord, so I waited for over a week to hear what was going to happen but when I finally got a hold of my landlord Brett had never contacted him. When we got another company to come (which took less than 24 hrs) they said there's no way Brett even looked at my unit because it was a very simple fix. I dont know what is wrong with this man but he should not be talking to customers, I have never been treated so poorly by a repair company in my life. read more

Super unprofessional. The technician told my husband we were bad people for renting. Replaced thermostat and it did not fix the issue. Called back to let them know it wasn't working a couple hours later and they cussed me out saying calling again won't do a damn thing because I'm a piece of shit who can't afford to own her own home. We had someone new come out after they cussed out the landlord as well and the new people had to completely replace the motor in the ac unit. They did not fix our issue and we're rude when we asked them to come back and actually fix our issue. Do not go here!!! They should not be in business and do not allow them in your home. They will put a band-aid on the issue and cuss you out if you aren't wealthy. read more