This review is a continuation of the previous one I wrote about what happened on September 28,…read more2025, where they changed the oil of my car and forgot to secure the oil cap on the bottom and ruined my engine. My car is 2025 and had it for only 2 months and half. The first post was on Google. Today, December 3, I still have not received any response about my car. They had promised to have it ready by November 24. However, on November 25, I made a call that lasted almost an hour, during which I was put on hold and, in the end, they hung up on me and never returned my call. I am truly disappointed by the lack of attention and seriousness given to the situation, even though the issue was caused by them. Although they provided me with a rental car, it's not my own vehicle, and the communication has been poor. Additionally, my health is not good, and I cannot believe I am being treated this way. Esta reseña es una continuación de la última que hice sobre lo ocurrido el 28 de septiembre de 2025, lleve mi carro al cambio de aceite con ellos y no aseguraron la tapa debajo que daño por completo el motor. Mi carro es del 2025 llevaba 2 meses y medio con el. Hoy, 3 de diciembre, todavía no he recibido ninguna respuesta sobre mi carro. Me habían prometido que lo tendrían listo para el 24 de noviembre. Sin embargo, el 25 de noviembre hice una llamada de casi una hora, en la que estuve en espera y, al final, me colgaron y nunca recibí una devolución de llamada. Estoy verdaderamente decepcionada por la falta de atención y de importancia que le han dado a la situación, a pesar de que el problema fue causado por ellos. Aunque me proporcionaron un auto de reemplazo, no es mi propio vehículo y la comunicación ha sido deficiente. Además, mi salud no es buena y no puedo creer que me estén tratando de esta manera. El primer review esta en Google

I have been coming to this same location for 7 years and bought my most recent Kia sportage from…read morethis dealership. This last visit was the WORST experience I have had at this facility. Megan was rude, condescending and didn't even bother to tell what was wrong with my car until I asked. She just text message me and told me my car was done. I told her my car tire needed air. And I asked three separate times to make sure it was done and she reassured me that it was. I get in my car and the indicator light was still on. I spoke to the manger Don and told him my dissatisfaction with my service. This is the second time I had to make a complaint. I am not sure if my car was truly looked at since I was reassured three times that air was placed in my tires and it was not. I will probably go to another place at this point.

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

In October, Webb Ford sold us a pre-owned Explorer and a service agreement. Being October in…read moreIndiana, the A/C wasn't needed and seemed to be ok. It was blowing, but with the weather already being cold, you couldn't really see if it was cold. Today, after finding out the A/C wasn't working, we took it in. There is a leak in the line and to repair it would be $2100, even with the service agreement. We feel they sold it knowing this and then added a useless service agreement. Bottom line - don't trust them.

Buyer beware. I experienced deceptive pricing practices here. Vehicles were listed thousands lower…read moreon Autotrader than on their own website and in-store. When questioned, they blamed Autotrader--yet other dealers' listings matched across platforms. Their vehicles still are priced thousands lower days later. They still haven't bothered to correct this alleged "mistakes". I also received an "out-the-door" price via text from a manager and was told they could make it happen. The next day, that price suddenly increased by over $2,000. Just need a little honesty when working with customers. I have no issues if your prices are high. Just don't be deceptive. There are dealerships that operate with transparency and integrity--this was not one of them. I ultimately purchased elsewhere. Integrity matters.

Edit: I spoke to the owner and he was very kind and apologized for the situation…read more First I want to say how wonderful Russell was. He was kind, funny and very informative. He was great and if this was a review on him alone it would be 5 stars hands down. My husband and I went to Thomas to purchase a Dodge. We went through the whole process, signed the papers and then get in the newly purchased car to leave and the radio and ac all didn't work. It had worked during the test drive not 2 hours before. I was understandably not happy as we hadn't even left the lot and the car, (not even a year old) did not work properly already. The service department couldn't help us until the next day but they were offering a loaner vehicle, which is fine, but obviously we were upset as we hadn't even left yet. I get that things break but it's very disheartening. We go back inside to explore options and looked to cancel the deal. They were all too happy to do so but not without the MANAGER snapping at me that I was arrogant and then storming off, while my husband and three young children stood next to me no less. I know we were all stressed at the turn of events but still I was the one leaving in tears as we left but am so glad that the contract was ripped up if that is how they felt.

Worst dealership ​ to take your car to get fixed I was promised a rental it's been 2 weeks I was…read morepromised a call back today haven't received one I have my kids and i have to depend on other people to gett around for right now and they can't tell me when my truck will be fixed

This is a phenomenal family business. My father myself and…read moremy children who are all grown all of our vehicles come from x-way reliable dependable honest fair price and they go above and beyond for their customers

This review is for X Way Auto Sales located at 7700 W. 15th Ave. Phone number matches the one…read morelisted on Yelp. Be careful when considering X-Way Auto Sales SUMMARY: Don't go here unless you are prepared to take the car to a mechanic first. Difficult communication. I don't think they are trustworthy and honest. Either they don't know much about cars or they are liars. Fits all the stereotypes of used car dealers. I won't return unless they make it right...Read on. DETAILS: I purchased a used car from this establishment for my daughter. I drove a long way after finding the car I thought I wanted online. It was reasonably priced with low miles compared to others I found. Due to the distance, I tried to get as much information as I could prior to making the drive. This should have been my first clue as communication was difficult, even for me a potential customer. When I was finally able to get a hold of someone, the conversations felt like I was a burden and they were always brief. I finally pulled enough information from them to feel somewhat comfortable about it. He said that they test drive them, put them up on a hoist and fix anything they find wrong with them. This particular car received new brakes and tires I was told. In the price point we were in, I did expect some if not many cosmetic issues due to the relatively low miles. We finally agreed to a price on the phone, so I drove down about 2 hours with my wife and daughter to seal the deal. We arrived took it for a test drive and noted that there was a definite shifting issue. I tossed the keys on the desk and said I can't take this car it has a bad transmission. The salesman went into spin mode to assure us it had been sitting and should be fine and sent us for a second test drive with his associate. It didn't seem to have quite as much issue on this drive. Considering the long drive and the lack of other prospects for this make and model I didn't want to go home empty handed, so I relented and agreed to purchase it. Well, after driving it off the lot the shifting problems returned as if by magic. It was a champ on the highway. Nice ride once it got past the bad shifts. So, we kept driving. But, it was obvious there was a transmission issue that was not self-correcting. We brought the car into two transmission shops that week and both places indicated the transmission needed to be repaired or replaced. I called the dealer back to let him know. At first, he seemed like he was actually going to be helpful. He talked to 'his' transmission guy and promised he would help us with the repair. Again, the communication was difficult, but had a lengthy conversation about 3 weeks after the purchase about an action plan. He later said he would send a check to help pay for the repair. It wouldn't be enough to cover it, but to me it was sufficient to put the issue to rest. Well, it has been over a month since he promised the check. So, I assume he was lying to me all the time and just stringing me along. If they come through, I will amend this review. But, I am not going to hold my breath. So, I would be VERY careful buying from these guys. In fact, I would avoid them all together, unless they have something you just can't find anywhere else. And absolutely be ready to bring the car to a mechanic to look it over first. This dealership is an example of why you should take the car to a mechanic before purchase. I do not believe these guys will disclose all the issues. You will have to find them for yourselves. And you will have to repair them yourself.

Eric Gdowski is awesome to work with! Super helpful and knowledgeable! The sales manager Laurie is…read morealso super great to work with and very helpful! This is my second time coming to this location! I for sure went back for them! If you're looking to buy a car, definitely ask for Eric! Thank you guys for making this process so easy again!!!!!!

The online price is the price. Not $1 off. In addition to the price they charge $1,000 "coating"…read moreand for another $1,000 a "pulse" flashing brake light system with some sort of insurance. They use high pressure tactics making it mandatory if you want to buy their car. These add-ons are money making scams for them. Don't waste your time with this dealership.

Once again, we received not only good service but uniquely stellar service. I'm not being…read morehyperbolic here. From the first call to the sales department, every step of the way, our leasing of our new car was organized, prompt, extremely service-oriented, kind, fun, and oddly relaxing. Joe LeDuc, a sales rep, made the entire experience a joy. For the rest of my life, I never want to buy/lease a vehicle from anyone else.

Let me first say that we have now purchased five Volkswagens from various Chicago-area dealerships,…read moreso we are very familiar with the brand and the typical dealership experience. Unfortunately, our experience with City VW of Highland was by far the most disappointing. When purchasing a certified pre-owned vehicle, customers expect the dealership to conduct a thorough multi-point inspection, often covering well over 100 items. Based on our experience, I seriously question how thorough that inspection was. Within 10-15 minutes of driving the vehicle off the lot, the oil warning light came on. After getting the car home, I noticed streaking on the passenger side of the windshield and discovered the windshield wiper was held together with electrical tape. We also found stickers on the vehicle's interior ceiling. When closing the passenger door, I heard a rattling noise and later found beer caps and an air freshener can wedged inside the storage compartment. Altogether, these issues added to the impression that the car had not been properly cleaned, inspected, or prepared before delivery. Individually, these issues may seem minor, but together they raise serious concerns about the quality of the dealership's inspection and preparation process. If these obvious problems were missed, it makes me wonder what else may have been overlooked. Normally, the oil warning light would have prompted us to return to the dealership immediately. However, after already spending more than five hours there during the purchase process (on Monday of Memorial Day weekend, not a high-volume day at the dealership) --with little to no hospitality from the dealership beyond access to a vending machine fulled with junk food--we had absolutely no desire to go back. Overall, this experience fell well below the standard we've come to expect from Volkswagen dealerships. The entire process was so frustrating and disappointing that it honestly makes us hesitant to purchase another vehicle anytime soon.