I have nothing but great things to say about this place and it's wonderful employees! I was here on…read morevacation and got a flat tire. I chose this place because of other similar, positive reviews, so I called and Karen told me to bring the tire in as soon as I could and they'd look at it. I brought it there and left it with them, it was less than an hour when she called me back and said I was all set, come in anytime before 4 and they'd even take my spare off and put my tire back on. And she wasn't kidding, Jamie had the spare off and the repaired tire back on before I even came back out of the office after paying Karen the extremely reasonable price I was charged. I can't say enough great things about them, from how accommodating and comforting they were starting at the moment Karen answered my initial phone call.

Big L Tires is the best! Karen will take great care of you with flexible scheduling, fair pricing…read moreand keep you entertained while you wait. She's super sweet, very knowledgeable and hilarious. Karen and her staff keep our 2 vehicles in tip top shape. You want an honest mechanic shop that won't rip you off, go to Big Ls in Elkton. While I was waiting they were staying late to help out a family en route to Florida. They are truly the best!

I've been taking all my vehicles to Lawson's for 7 years now. Excellent service at reasonable…read moreprices. The owner stands behind all repairs and makes sure that my vehicles are operating at maximum efficiency. Friendly, professional, and provide a wide variety of services. After years of the same issue causing my Ford Taurus problems and thousands spent at dealerships to fix the issue (which they never did), the staff at Lawson's was able to diagnosis and fix the issue at a reasonable price quickly and for much less than a dealership. I will always take my vehicles to Lawson's for all of my service needs.

Having relocated to Massanutten in 2020, I needed to find a new auto mechanic. Starting with the…read morebasic state auto inspection, I found Lawson's and was introduced to Winter in the front office. She is always friendly, knowledgeable and helpful. Now after several needs for repair and couple more state inspections, they've become my regular go-to place. I have found them to be fair and quick and their work seems to be be very good.

DO NOT RECOMMEND!! I paid Dillon for new parts and service, and never received the new parts, a…read moreresponse, or a project completion. I paid the asking price for buying the parts and installing them (new front and rear brakes, front and rear rotors, windshield wipers) for one vehicle, and a throttle body (part only at that point) for another vehicle. NEVER repaired the throttle body. Removed it, 2 other parts were broken during the removal process, left that vehicle in parts in my yard with the engine cover missing. Then stated he would need to take the entire rear part of my motor off (and maybe another part), it would be a 2 day job, he needed to order a part that could only be purchased from the manufacturer, that part would take 2 weeks to arrive, would cost $2000 due to tariffs, and he could get it all finished for 2500-2800 when parts arrived. I questioned the continued increase in the price and was told it was because of tariffs and no place has the plastic part only the manufacturer. ALL of that regarding the necessary parts or how to fix the throttle body was incorrect. I ordered new parts for the ones that were broken (they were not broken before the old throttle body was removed) for less than $200, and the repair was done in a couple of hours for no where near what Dillon was stating he would charge. NEVER replaced any rotor or the front brakes for the other vehicle despite stating the rear rotors were replaced when the rear brakes were replaced. He only replaced the rear brakes (and they started making noise less than a week later--never made any noise prior and I stated I needed brakes and rotors based on my visual inspection of them and that is how i knew the rotors were never replaced--I looked the following morning). Stated there are 2 different types of front brakes for my vehicle, and he purchased the wrong ones despite entering the VIN in to search for parts. That also is incorrect--you type the vehicle information into the system, and there are different brands for brakes, but not different types (he said one type had 2 prongs and the other had 3 prongs). He stated that if I paid him for the parts (and he showed me some price list on his phone), he would drive to my work the next morning and repair my brakes so that I could get it inspected on the way home from work. That never happened. I never heard anything until after I sent emails and texts stating I was very concerned because I paid for the parts and install, but had not heard anything. Hours later he responded and stated he would be heading my way after he finished an alternator job. He never came or responded again that day/evening. I reached out again the following day inquiring about when the work would be done since I had paid for the parts and install already. He came late that day and then only "replaced" the rear brakes, but said rear brakes and rotors were replaced. After not repairing the brakes and rotors as paid for, he told me to take my vehicle to a shop in Churchville for a state inspection since the person working there "knew his [Dillon's] work and doesn't really check anything for the inspections, so it will be a guaranteed pass and will save you in the long run". I just want a refund for the parts and services I paid for and never received or give me the parts that I paid for and never received and refund for the install fee that was paid upfront as asked. They do not respond to texts or emails and the voicemail is full, so you cannot leave a message.

Dillon and his team are great!! Our car overheated at 8pm on a Friday. Dillon was the only mechanic…read morein the area open and willing to meet us where we were. They got to us within an hour, diagnosed the issue, and made sure we made it to our destination. He wasn't as responsive over the next couple days (he said he'd do some long term fixes), but the temporary fix was exactly what we needed. And the price was more than fair! Thank you, Dillon and team!

Took my M-B wagon there for unknown suspension problem. They couldn't locate the exact source, but…read moresuspected a component that was both relatively inexpensive and quick to install, as a starting point. They were exactly right! Demonstrated the worn part(s) to me, and now my kinder-slepper rides practically like new (it IS fifteen years old, after all). These folks are both honest and knowledgeable. A short drive, 30 minutes, but well worth it!

I had gotten a nail in my tire on the way to Harrisonburg with my two little ones. They brought me…read morein and took care of it! Amazing service and staff! Greatly appreciate!!!

I gave them two stars only due to heather being nice to deal with. Other than that I feel it was…read moreunfair to change us 250 for your driver to put a board on the axel that my driver already had tied up and then your driver followed us 10 min to your shop. In the am was told it won't be fixed until Friday you only have one mechanic No parts and might need an axel would be a week wow Well needless to say we went to another shop down the road and my driver was fixed and on the road within in hour. Just disappointed from one business owner to another.

They quoted me a price and when I go to pay the bill it was double they said 8 to 10 hours of…read morelabour I go to pay the bill. It was 28 hours of labour and then they told me a week and they've had my vehicle for a month. This place is a bunch of crooks. I wouldn't bring my wheelbarrow here.