Great service. Honest work. Great efforts to get my truck fixed (squirrels constantly eating…read morethrough my fuel lines). What's more, there were some issues but the owner Steven called immediately and handled them. To me that is A+++ service.

Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah…read moreAutomative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are. I'm sticking with Shenandoah Automative.

I had a failed windshield washer fluid pump on my '14 Ford Focus while on vacation here with my…read morefamily. The local Ford dealerships couldn't help me in the time I was around. When I called CW on New Year's Eve, they told me to come by the next day. They'd be there at 9 AM. I asked if they were aware that was New Year's Day. They were. I brought it in that morning and they looked at it, determined that the pump was bad and we agreed for me to come back in two days. Short take, they were willing to work with me on fixing my problem while I was on vacation and were reasonably priced. Let's hope I never have another car issue while on vacation here. But, if I do then I will come back here and recommend that you do as well.

This place was great-- my brakes randomly decided to go on a trip to Massanutten, and I was worried…read moreabout driving home safely with my kids, so i called their shop at 3:30 (they closed at 5:00) and they were able to fit me in that day at 4:00! Very nice, very well priced and very accommodating. The building was a little hard to find and not particularly slightly, and they didn't quite have a great area to wait, but I would definitely still recommend them!

Honest, well run and dependable. I trust them with all my car care. Friendly staff, including the…read moredoggies!

The staff and owner were extremely friendly and very helpful. The service I needed was completed…read morequickly and everything was explained. I was getting a second opinion and I think the owner was honest with me. All my questions were answered. Since there was no charge I think the value was excellent!

Excellent Establishment!…read more Good ol' customer service like it always has been at this great auto repair place! Highly Recommend!! This has been a great auto repair/service/inspection for over 20 years!! So happy to know that this place hasn't change!! Keep up the awesome work y'all

We brought our truck in for a new a battery, and an oil change, and general inspection for some…read moreissues we had. After paying $1200 for these services, the next time we tried to start the truck, the battery was dead. Turns out they never replaced the battery. We took it back and they did. Then a month later the oil light came on. We brought it to another mechanic who told us there was no oil in the truck, and the oil filter had not been replaced. They also never fixed the other minor issues we asked them to look at. When we went back to complain, they were very indignant, and only begrudgingly refunded part of our money. My advice is to avoid this place at all costs. They messed up our friends car when we went in for an oil change and inspection. They have terrible quality control.

Best place in the Valley to get any car work done! The staff are always so pleasant and helpful!read more

We don't trust our cars with anyone but Jimmy. Hands down one of the best around. Honest, fair, and…read morereasonable. 4 drivers in our household and we go to Jimmy for all our vehicles repairs and maintenance.

I would like to further amend my reviews. We took out car to Car ER for an oil leak. The next day…read morewe noticed more oil had leaked. We took it back thinking the repair would be no charge, but no! They found something unrelated to repair. More money! I'm not saying Car ER is incompetent. What I am saying is ever since our first repair at Car ER we've had problems costing more money! Coindence? I would stay away from Car ER, but that's your decision to make.

Put two kids through JMU with beaters and w Car ER's help, we kept them in a functional vehicle for…read morethe duration of their time in Rocktown. I do most of the repairs on their cars when they are home and knew their vehicles well- but when they were away I needed another option. These folks are prompt, highly communicative, HONEST, and their prices are excellent. I never had them quote for unnecessary repairs. They provided some helpful suggestions to do repairs that were reasonable for very old vehicles. They do quality repairs and they honor their work. When I had a rebuilt alternator fail about a year after replaced- they replaced it with no charge for the unit (just labor). I've also had brake work and other repairs done there with excellent outcomes. If you're looking for a reliable mechanic for your college student away from home and are worried about being taken advantage of by an unknown mechanic- rest easy. These folks are outstanding and trustworthy. I wish I had them in my town- they would be my go to mechanic every time!

POTENTIAL FRAUD ALERT…read more I took my vehicle to Madison Ford at the end of September for service. At minimum they should have changed my oil, rotated my tires, filled my tires, and filled my fluids. None of those things occurred. For all I know they played poker for the 90 minutes I was sitting in the waiting room. I can prove all of my claims. The excuses they provided for not providing service were so ridiculous that a middle schoolers could see through their lies.

Salesman, HUNTER TURNER, promised a price to us that he couldn't get. I spoke to the GM, Melissa…read moreJenkins and OWNER Gary FAY and was basically told I want something for free and I couldn't afford what I was looking at.....EXTREMELY UNPROSSIONAL

A bit pricy, but work was good and communication was great! Also all employees are very kind and…read morewill answer any questions

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.