This place is terrific. The staff really cares and it shows. Anytime I ever have a question they…read moreanswer it. This is not my first time dealing with nursing homes but I've been extremely fortunate to wind up in wonderful facilities each time. It's clean, comfortable, and has a really peaceful setting.

ONE star! Nice staff but DANGEROUSLY understaffed after hours. They can't properly take care of…read moretheir patients so many patients are left unattended.

Customer service is horrible. All I did was call to ask a question and the lady was so rude. Very…read moresnappy and short tempered. She is definitely In The wrong business.

I came to this facility immediately after being discharged from the emergency room, hoping for a…read moresafe and supportive detox experience. Unfortunately, from the moment I arrived, things went downhill. Upon arrival, I was told to remove phone numbers from my phone before it was locked away. My luggage was taken, and I was told I wouldn't receive my clothes for 24-48 hours. I asked if I could at least have one outfit, and a security guard told me yes after checking my belongings. When I arrived on the unit, the tech who greeted me offered no orientation at all--no explanation of where I was, what the rules were, or what I was supposed to do. I had to rely entirely on other patients for basic information. Later, when I asked the tech to check with the security guard about my clothes, it seemed like there had been a shift change, because another guard denied any knowledge of that conversation. The tech told me she would get me one outfit, but throughout the day she kept giving me different excuses, clearly just trying to get me out of her face. Before her shift ended, she told me she'd get my clothes at 8 a.m. the next day. That didn't happen. I went over 48 hours without showering. When I continued to ask for my belongings, she told me there were people who had "been waiting way longer than me" and had a clear attitude. I finally snapped and was ready to leave until two counselors stepped in, convinced me to stay, and immediately got my clothes. Once that happened, my mood and outlook improved significantly. Sleeping here was awful. The nurses wake you up every four hours to take vitals, which is incredibly disruptive when you're detoxing. I barely slept at all. Phone access was another huge issue. The website is misleading--it does not clearly explain that phone calls can only be made in front of counselors, and at the time there was only one counselor available. That counselor was constantly busy, making it extremely difficult to call my family and let them know I was okay. I briefly saw a doctor who prescribed my antidepressant medication. However, I was told I had to wait for the pharmacy to deliver it--and it never came during the entire four days I was there. As a result, I suffered from night terrors, hallucinations, and extreme irritability, all of which could have been avoided. Many of the nurses were rude and dismissive. One serious incident involved a new roommate who began stealing my belongings. When I raised concern, a nurse mocked me by saying, "You're getting mad over a sandwich?"--completely missing the point that I had my wallet and valuables in the room. Another nurse (a heavy-set Black male nurse) told us he wasn't moving anyone and that if we fought, we'd both be kicked out. Instead of de-escalating, he and another nurse were provoking and unprofessional. I requested a supervisor. Thankfully, the director and her assistant handled the situation professionally, de-escalated it, and treated me with respect. Another major issue: this facility does not allow you to only detox. They push for a full rehab stay, and this was not clearly communicated upfront. I specifically came for detox only. Group therapy was also poorly managed. Detox groups were constantly interrupted by staff and rehab patients walking in mid-session--even while people were venting. It was disrespectful, disruptive, and made it hard to feel safe opening up. Overall, the facility felt severely understaffed, and asking for help often made me feel like a burden rather than a patient in need of care. The Positives The one standout counselor was Mr. James--an older, wise, kind man who was approachable and genuinely supportive. He made a difference. The food was also very good. I genuinely enjoyed every meal--breakfast, lunch, and dinner. Final Thoughts This place has potential, but serious changes need to be made in staff professionalism, communication, patient safety, and honesty about services offered. If you're considering coming here, know exactly what you're signing up for, ask direct questions, and advocate for yourself aggressively--or bring someone who can.

I received excellent care, 100% treated by the doctor therapist not a tech. Very accommodating and…read moreflexible scheduling. Treatment plan was very effective getting me back to full range of motion and function.

Clarice worked with my 77 year-old mother after her diagnosis of spondylolisthesis. Clarice was…read morevery caring and did not rush my mom through any of her appointments and she worked with my mom 1:1 to develop a diverse physical therapy plan as well as recommendations for rehabilitative exercises my mom could do on her own at home. Clarice was flexible, attentive, and caring and it is obvious she is both personally and professionally dedicated to her craft. Thank you Clarice for the loving rehabilitative care you provided to my mother. I highly recommend Clarice for your physical therapy needs.

Nice facility, though they have very few staff working weekends, so there are no activities for…read moreresidents on those days. They also close the dining rooms on Sunday, which is fine if your senior can drive or cook, not so convenient if they don't. All staff are very friendly and patient. Seems like a nice place to work.

From the owner: Welcome to Country House! This Wilmington, Delaware retirement community features classic…read morearchitecture, acres of manicured grounds, rolling hills, and habitat-rich woodlands. Country House offers all the shopping, fine dining, cultural attractions, and venues that Wilmington provides, while also being close to Philadelphia, New York, Baltimore, and Washington D.C. Every need is satisfied at Country House with a wide selection of beautiful one-, two-, and three-bedroom apartments and cottage homes, plus assisted living and skilled nursing care on campus.

I would never recommend this place to anyone & never have my loved one there ever again. Every meal…read moremy mother was given was stone cold. The nurses/staff don't respond to call bells. They would forget to give her medications. Final straw was when my mother was left is heart distress for over 12 hours. Staff ignored her cry's of chest pain. Took me getting mad for them to finally call 911 for her. This place needs to be shut down and investigated for malpractice and neglect.

It's being closed. due to staffing shortages and errors in distribution of medicines.read more

Nova Care Physical Therapy in Havre de Grace on Pulaski Hwy with therapist Parul Watson is truly…read moregreat. I broken my right Fibula 7 weeks ago, had a boot for 4 weeks, and I'm completely back to normal thanks to my PT with Parul Watson. I hobbled into PT 3 weeks ago wearing my boot and now I'm running around ready preparing for discharge from PT. Parul Watson really works one on one with you and makes adjustments to your established plan. She's sets goals day-one and you really see yourself meeting the goals and progressing. She is very knowledgeable and comforts you regarding your injury and motivates you to meet your goals and progress. Horrible experience breaking my fibula but GREAT experience with Nova Care PT in HdG. Absolutely recommend therapist Parul Watson!! 443-502-2128.

From the owner: Physical Therapy including sports medicine, orthopedic and neurological rehabilitation, geriatrics,…read morepediatrics, lymphedema, vestibular rehabilitation, hand therapy, manual therapy, graston technique, FCEs, Pre-Employment screening, On-Site ergonomic assessments, and wellness programs.

This place needs to be shut down!!! Such a joke! I've seen on multiple occasions the Director of…read moreNursing and the Nurse in charge berate and degrade the employees under them. The Director of Nursing actually stepped up and got in an aide's face and told her that she needed to remember her place and keep her mouth shut. I was visiting on one occasion when a nurse needed to leave because her daughter was on the way to the emergency room and she was told that she was not allowed to leave. Who does that?! I've also noticed that some of the nurses give the patients all of their medicine for the day at one time instead of when it is suppose to be given to them. This place is sick and it seriously baffles me that they are allowed to remain open and caring for the patients when it seems to me like the 2 main women in charge are terrible people.

I've been fortunate to work for this company for the last 5 years. It's located in a great…read morecommunity and has an amazing staff. We all enjoy working for our residents.

This place is the worst rehab i've ever been to!!!!!! If i could give 0 stars i would because of…read morewhat they put my grandmother through and how greedy they were! My grandma was in there for 3 weeks and the first week they completely neglected her to the point where she got bed sores. The staff were rude, unprofessional, and lacked respect. I could tell how negligent they were because when i first went to visit her, the other people staying there were screaming "HELP" and "THEY DONT DO ANYTHING I NEED HELP"! Then they almost doubled her dosage of medication and thank god my grandma noticed and stopped them because if she didn't my grandma would have overdosed! On top of everything, her physical therapist was suppose to show up everyday to help her and only showed up when it was "convenient" and when they did show up they were disrespectful and aggressive (physically) with her and the other patients staying. My grandma said she witnessed someone crying one day and they didn't care at all! They just wanted to keep her for the money and had no ounce of care in their hearts to take care of her or do their job correctly. Worst environment i've ever been to and the entire staff are incapable of doing their job. PLEASE dont send your loved ones here!!!!

For over a year my mother and her roommate have been telling West Chester Rehab about the draft and…read morebugs coming in from the window. The cold draft coming in today was too much for them to tolerate so I had to take matters into my own hands. I had to insert and tape diper pads into the gap. Don't take your loved ones here. They care more about making the lobby nice and beautiful, but for your loved ones rooms, not so much.