There is new management since the review that someone wrote two years ago. There is a sweet young couple that run the place and also the U-Haul business. They have the best customer service ever. I have a storage unit there and they keep the aisles clean and free of nails and of things things that will pop your tire. Dennis literally runs out to hook up your rented trailer and always has a smile and a can do attitude. His wife in the office equally has the same attitude and smile when you go in. And these people are genuine. Not just pretending because you are a customer. They genuinely care about you! read more

I have had two rooms there for about a year. The rates were reasonable enough but they are going up soon. It started out ok but since we started seems to have gone downhill quite a bit. The lights going into the hallways from both directions are never working so you better bring a flashlight if you get an inside storeroom. The place is VERY dirty. Always trash on the floor in the halls including on more than one occasion, a condom. Sometimes I recognize the trash from a time I was there before. Lots of cobwebs and bugs in the hallways and storerooms. I have been bringing my own peppermint spray to discourage rodents and it seems to work. The people in the office are nice enough if you can catch them there, which is sometimes difficult. I understand the need to have a lunch break but I don't understand shutting down the whole office instead of staggering breaks. That is why you have more than one person working so you can cover your business hours and be there for your customers who might also have limited times that they are able to come into the office to meet their needs. I found a much nicer climate controlled facility for not a lot more than these people charge so moving out of Hometown Storage within the month. read more