Excellent service from parts department, Luis was specially helpful, fast , knowledgeable and professional . Great experience overall.

As far as dealerships go, this one is not memorable . Just a nice place, nothing splash or impressive. Waiting area offers plenty of seating and free wifi. Service allows one to purchase parts from their website saving some $$ which is appreciated. Bit disappointed in their service hours no after office hours and more limited on weekends. "Express" oil change can take up to 1.5 hrs. Unsure how that can be classified as express.... read more

Honda Carland - Car Dealers Near Me - Roswell, Georgia

The absolute WORST!!!! DO NOT GET YOUR CAR SERVICED HERE. Went there to get my A/C checked, half of my vents were blowing hot, the other half cold. Left it there for two days, they told me that my ENTIRE A/C system needed to be replaced, quotes me $5,600. Then, when i picked it up, ALL OF MY A/C VENTS BLEW HOT AIR. The small amount of A/C I had left was gone. I essentially paid them $200 to mess up my car even more. I then took my car somewhere else, and they fixed my car for a total of $400. THIS SHOULD BE ILLEGAL. I WOULD GIVE 0 STARS IF I COULD. Jamari if you're reading this, you and every tech that worked on my car should be fired. ABSOLUTE GARBAGE SCAMMERS!!!! read more

**Honda Carland Service Department - A Cautionary Tale** (1 star) On June 10, 2025, I brought my 2023 Odyssey for an idle-stop issue. What followed was a masterclass in how NOT to run a service department: **THE DIAGNOSIS DEBACLE** - 1:20 PM: Quoted $534 for a battery replacement before running any tests - 2:23 PM: Their own load test showed my battery at 958 CCA (Honda only requires 650) - 2:57 PM: Their diagnostic revealed the actual problem - a faulty battery sensor jumping from 25 to 3 m Despite their own data proving the battery was fine, they insisted on the unnecessary replacement. **THE RETALIATION** When I cited consumer protection laws and requested the correct warranty repair, Service Manager Jamie Pierce banned my entire family from future service (see attached screenshot). On June 25, Jamie admitted this ban was retaliation for "dragging us through the mud online" - except they banned us BEFORE I posted anything. **THE FINALE** After Honda Corporate intervened, their Field Technical Specialist performed a "final repair" on June 28. Three hours later, with my wife and two young children in the car, the vehicle failed again. **LESSONS LEARNED** - Always demand diagnostic data before authorizing work - Document everything (texts, emails, recordings) - Know your rights under Magnuson-Moss and state law **GEORGIA LEMON LAW INFO** If your vehicle has recurring issues: 1. No attorney needed - GA's lemon law is consumer-friendly 1. File directly with the GA Department of Law's Consumer Protection Division 1. Requirements: 3 repair attempts OR 30 days out of service for same issue 1. Remedies: Replacement vehicle or full refund including taxes/fees 1. Visit consumer.georgia.gov or call 404-651-8600 1. Keep all service records and correspondence Would I return? They've made that decision for me - my family is banned. Currently pursuing lemon law remedies with Honda Corporate. *Update: Will post outcome of arbitration* read more

Honda Carland - Car Dealers Near Me - Roswell, Georgia

The best!! Our service advisor - Jamari Jordan - was outstanding in helping us understand our options and the importance of each choice. He is very knowledgeable and very helpful. read more

Honda Carland, how poor is your post-sale customer service? Really poor. I bought a used car here, a 2023 Tesla Model Y. I bought it "As-is" so I understood to some degree that I had to inspect the car prior to purchase. I checked the paint, the tires, I ran a diagnostic on the car itself. Everything checked out. Paul helped me with the purchase and I can recommend Paul, but that is where it ends at this dealership. First finance sucked because they wouldn't used my existing bank car loan and decided to run my credit twice. Not happy about that. But the kicker was when I received my license plate in the mail. I went to go put it on the back of the vehicle and I realized that Honda Carland is the most incompetent group of people around. Instead of using M5-0.8 screws that are clearly listed in the parts manual, they used 1/4-14-3/4 screws. By using said 1/4-14-3/4 they physically put holes in the body of the trunk of the Tesla. I called Paul to ask what could be done about it seeing as how it was their stupid people that put in the wrong screws solely to ensur that the Honda Carland license plate on the vehicle. He talked to the manager of used car sales Sandy Smith and called me back to let me know Sandy told me to go pound Sand. Well Sandy Smith, I would hope this review reaches as many people as possible so nobody ever buys a used car from your lot ever again, so you can pound sand for eternity. This is 100% your mistake, and not fixing it is really just spitting in the face of your customer. DO NOT BUY A USED CAR FROM THIS PLACE EVER!!!! Feel free to scroll through other used car horror stories like the porsche delivery at this facility. Sandy Smith, the used care manager at Honda Carland just flat out sucks at customer service. He isn't worth your time or hard earned money. There are just some things that a right to do, and he wants to do none of them. read more

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Service on my Honda is Ok but my efforts to buy 3 Hondas at this store in the last 6 years were fruitless. I ended up buying them at other Honda dealerships. They don't negotiate on their new cars at this dealer and their used car offers are based off black book values which are essentially very low auction values (you can get these quotes literally anywhere). They can rightfully sell their cars for whatever they want, and do - just know before you go in that they value their cars more than you are going to want it. They didn't even try to counter my offer at full MSRP. Most of their effort goes into being nice and friendly. Dealers have geographic monopolies on their brand and Carland Honda does exploit this to the fullest. So, once again, I'll be looking at other Honda dealerships or alternative brands - so many good vehicles being made now the choices are better. My suggestion on improving their sales is to simply negotiate - buyers have to feel like they are getting a "fair" price and that won't happen here. What others pay from internet sources means nothing. read more

After months of watching a Honda Ridgeline, I made my way into the dealership for a test drive. The vehicle was a 2024 Honda Ridgeline that was used as a service loaner because they couldn't sell it last year. After being used as a service loaner vehicle, the vehicle has sat in the parking lot for 80+ days. As a result, the vehicle showed signs of "lot rot" in the tires, brake discs, and bed of the truck. I also found a small ding/dent that was poorly covered up with a touch-up pen in my vehicle inspection. The interior was like-new with the faint odor of "new car smell" still present but not as strong. The test drive was fine and I sat down to discuss numbers. My salesperson came back with absurd numbers. The numbers were listed as follows: - MSRP: $39,995 (for a USED vehicle) - Discount $4079 - Vehicle Sale Price: $35,916 - BS fees: $392 - BS Dealer Doc Fee: $899 - Taxes: $2601 Total Balance: $39,808 for a used unibody truck that they couldn't sell last year for the same price. I made a counteroffer based on the current economy and market conditions, findings in my vehicle inspection, and the age/mileage of the vehicle. My salesperson made little to no effort to come down on pricing even after I pointed out all of the issues previously stated. With market conditions continuing to decline, I'll be sorry for whoever falls into the dealership traps. To be fair (and the reason why this isn't a one-star review), my salesperson was pleasant and professional; additionally the staff were friendly. ------------------------- UPDATE FROM INITIAL POST: In response to my initial post, I reached out to the General Manager who requested to speak to me regarding my review. I contacted the GM and (through tedious and exasperating negotiation) we eventually settled on a deal. Before returning to the dealership, I asked my salesperson if I could do a tag transfer since I recently sold a vehicle and I was in possession of an old tag. My salesperson confirmed with me via email that I would be allowed to do so and told me to bring the physical license plate in with me. When I returned to the dealership to purchase the vehicle, things were fairly straightforward except during the "check out" phase when my salesperson suddenly notified me that I was not actually allowed to do a tag transfer since I wasn't trading a vehicle. I continued through the checkout phase and met with the Business Director to finalize paperwork and sign disclosures and warranties. As I finished signing, the Business Director noticed that I brought my tag and asked if I wanted a tag transfer. I told her that this is conflicting information that my Salesperson has told me, and she proceeded to tell me that she could assist with the tag transfer. The rest of the transaction went smoothly, with the Business Director being sternly friendly in a no-nonsense way. I've changed the rating from 2-star to 4-star for this review due to the timely checkout, the courteousness of the staff, and the willingness to work with a disappointed customer that now has a different outlook. I appreciate Honda Carland's commitment to customer service and will wait to see what the future holds for us both. read more

Thank you John for always helping me with my car issues, oil changes etc! 5 stars for John

Mike Rivera at Honda was super. He was very professional, experienced and super customer service. He told me what was needed backed it up with pictures and delivered. Thank you Mike! John Boyer 404 735 9384 read more

On Sunday, I went to the Honda dealership in Roswell in order to test drive a car. I had visited their website earlier in the day, and I found a car I was interested in. I scheduled at online appointment. I received an email confirmation and then headed towards the dealership for my test drive. When I walked inside, there was nobody sitting at the desk to welcome new customers. I walked around for around 5 minutes, and I didn't see anybody who could help me. I saw other customers wearing face coverings and sitting at tables waiting for sales people. In the back of the sales area, I saw managers without face coverings sitting at desks and talking to each other. I finally saw an employee walking in my direction. I told him that I had an appointment with Rahsan Shambley. I showed him the email where my appointment had been confirmed. This person, Titu Rashed, then asked if I was planning on buying a car today. He also asked if I was going to trade in my car today. I literally got the impression that I was not a priority to them unless I was ready to purchase right now. Titu told me he would go get Rahsan and be right back. He came back 10 minutes later and told me that Rahsan was busy on a test drive with another customer. I thought this was odd, because he had confirmed an appointment with me, and he was now 15-20 minutes late. As I stood around waiting, I saw Titu get Rahsan's attention. Rahsan was sitting at a desk. Rashan then got up and walked over to me and introduced himself. He said that he was currently busy. He never apologized for having me wait 20 minutes past the time of my appointment. He then told me that Titu would show me the car and take me on a test drive. After Titu located the car, he showed me the vehicle and took me on a test drive. For the most part, he was friendly and personable. As soon as we got back to the lot, Titu told me that I would have to speak with Keith, the sales manager. I met Keith briefly. He was also friendly. I told Keith that I might be interested in eventually purchasing a Honda Accord, but I hadn't finalized my decision just yet. He wished me well and sent me on my way. Here's the odd thing; after I departed, I received an email from Tarik Green, customer care representative at Honda Carland. Within the email from Tarik, he introduced himself as Rashan, the person I had just met and the person who had told me he was too busy to take me for a test drive. Tarik or Rashan was now reaching out to me to find out when I would like to schedule a time to come by for a test drive. I had already scheduled a time earlier in the day, and I had waited over 20 minutes for someone to take me for the test drive. So, good communication and professionalism are definitely lacking from Honda Carland in Roswell. This lot is literally 10 minutes for where I live, but I will not return to purchase a car from this dealership based upon my very poor experience last weekend. read more

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Extremely bad, rude and disrespectful experience with sales rep Chris who was making fun of me when I pointed out major issues in car and he got frustrated at me because I didn't want to buy the car with issues. When I was looking at the engine he was asking me multiple times as to what I was looking for, when I said engine, he said "you don't even know what you are looking for". When I was checking other components in car he kept laughing at me and saying "what do you think, is it working or not", "do you know how to check brakes". It certainly stems from the fact that I am a female and he feels I don't know what to look for in a car. He also raised his voice at me at the end since I didn't want to buy their damaged car, and said "you know what I don't even want to get into a conversation with you", and threw the copy of my drivers license at me, turned around, and started working on his computer. I also would have never got into a conversation with you had I known how to treat customers. He asked me why I don't want to buy car, so I told him the issues in car that I noticed, so he got so angry at that and kept justifying how those were not issues and don't make sense to him. Shame on this dealership. Buyers don't spend time, money, and energy to come to your dealership for getting disrespected. "Sales" who is the face of dealership is mannerless so I can imagine their service. If someone test drives car, doesn't mean they must like and buy it. If car has major issues then it may not be preference of buyer to get such a car. Just because I didn't like the car and didn't want to buy it, I was treated badly. Although I didn't take a lot of their time. Why don't you give a disclaimer when booking appointment if you get frustrated when buyer doesn't like car. Infact I should be frustrated that so many issues of the car are not disclosed on your website upfront which is a shame. And it would be better if you don't teach me what I should look for in a car and what not, I can make my choices. Learn basic manners. Uploading pics of scratches on car, which were not revealed when I booked appt, but there were also other issues like the brakes making creaking sound, recall, recent windshield repair, extremely dirty engine and dirty interior/exterior of car, scratches and stains inside the car. And beware this was a Honda certified car, so you can imagine how they are certifying their cars. read more

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I came in this evening to look at a couple Honda Accords. My salesman was amazing, but the Manager Keith Pearson was extremely rude. During the test drive a few issues were mentioned and I was advised it would be no problem to touch up the cosmetic issues I noticed. As we sat down for the final decision between the 2 vehicles I asked to confirm on the touch up. My salesman went to Keith and he started saying several rude things using profanity. So much so that I heard every part of the conversation and became extremely upset and uncomfortable. So I decide to leave and will be calling corporate on Monday to file a complaint. My husband and have 4 cars and have never had this type of experience. It was very unprofessional and I felt was bias. I did not ask for a discount or anything only for a few areas of touch up paint. I had decided that I was going to purchase the first one I drove until this experience so I left. read more

Three stars for aggressive upselling tactics. Rainy Saturday afternoon and my car doesn't start - all the blinking lights on the dash go off! I check the battery and see blue corrosion on one of the terminals. Arrange for a jumpstart and call Honda Carland Service to setup an appointment. Finally get through the automated answering machine who is programmed to push to Monday to a human service rep who, gets a mechanic to agree to change the battery if I can get there by 4:45 PM. I pull up at 5:02 - too late for the mechanic, but the Service Rep is solid and gets me checked for the first appointment Monday AM and springs for the Uber both ways! Monday AM and the Service Rep calls with the verdict - battery replacement. $230 - I agree since I checked online and with Autozone on the average price before arriving at Honda Carland and he sets up the return Uber ride. We were at 5 Star Support up to this point. That's when the upselling starts .... It continues through me reviewing the service report and paying the bill and expands to giving me blatantly false info as he hands over me car key fob. I chalk it up to driving while female, and am thankful I use an honest local mechanic for most of my maintenance. read more

Don't get your parts from them, they'll vastly overcharge you. Get the part online instead and get your local mechanic to take care of it; had a drivers side mirror needing replacement and we would've saved 500+ if we hadn't gone through Carland. read more

I received a recall letter which stated repair would take approximately 15 minutes. I called the nearest service department which was Honda Carland and the man I spoke with said it would actually take about an hour. I thought, Ok, that's not too bad, so I made the appointment. I arrived on time, and was shown to the waiting area. I immediately got a friendly text saying if I had any questions to text back. After an hour I texted that number. No reply at all... After 90 minutes I went and found a service person to ask how much longer it would be. He said 10-15 minutes. It's now been 30 minutes since I asked him and still no car... I ended up waiting over two hours for my car. Had I known about the misleading times I was told, I would have gone to another dealership or gotten a ride home. And still no reply from the initial friendly text. read more

The worst customer experience I've seen in my life, it happened today at the customer service desk three agent humiliating an old lady and called her nasty and rude!!!!!!! Is this America !!! What happene, no respect at all to any one and she's by her Self wow, I will never give you my business and never recommend you to anyone!!!!! You all need to re training, unbelievable wow read more

Chris is the greatest! Very thorough and thoughtful. Makes the experience flow well.

My wife has bought three cars from Honda Carland and has always been treated fairly both by new car sales and the service department, so I thought I would give them a try. I had the best experience buying a new car than I ever had. I worked with Noorain; he is very professional and easy to work with. Noorain was able to get the CRV at a very reasonable price. Unlike other dealerships I have worked with, Noorain did not use high pressure tactics to get me to buy, which I appreciate very much. If you are in the market for a new car, go to Honda Carland and ask for Noorain. Thank You Noorain and Honda Carland!!! read more

I went to Honda Carland to just test drive a couple of cars for a future purchase. I ended up buying a Honda HRV because of a sales associate Richard. He was very professional, patient and was able to answer all my questions. I felt comfortable with him and Honda Carland immediately. The whole process was smooth and easy. I didnt ever feel like i was being pushed or swayed. The next Honda I buy will be from Carland! Thank you, Robert read more

MRS says....This review is for the "SERVICE" center. Honda has issued a recall on the 2nd row seat being improperly latched and due to pandemic I've put it on hold. Finally today I was able to get around to it. I made an online appointment at least weeks ago and today at 8am was my drop off time. I was met by Brian at the service lane. After a short chat on what I already listed as things needed get done on my Odyssey he told me I have to leave the mini van through the weekend because they're busy and at least 20 plus cars are ahead of me. Say what? I booked the appointment and no one told me? Brian said I should have called because the online appointment is computer generated. So looks like no one even pulls a report ahead of time on what appointments are in the pipeline. They just let people book online and surprise them once they're at the center. When I said I'll try other Honda service centers in the area, Brian named at least a couple dealerships (in Woodstock and Kennesaw) being fully booked as well and those places are least 2 months behind. Brian basically implied it's now or never. I really need to get this recall and oil change and TPMS done BUT for Carland to keep my mini van til next week!?!?! Nah! I can wait as I need my mini van this long weekend. Brian offered no loaner car so I said thanks and goodbye. Soon as I got home I searched again the next nearest Honda service center and ED VOYLES came up. I was able to book an appointment. Next Tuesday July 6th is my appointment and hear this, I can pickup the mini van the same day. ED VOYLES suspended their shuttle due to covid but they will pay for your Lyft/Uber ride. Now that's customer service at it's best. I don't write reviews this immediate but wanted those to be aware it's unfortunate there are shady service advisors out there. I really don't understand why there's a need to keep my mini van for a week. I understand it's a holiday weekend but seriously Brian, the least thing you could have done is reschedule my appointment when I can get my mini van back the same day. Using a bluff aka LIE that every where else is fully booked is just wrong. Come on man! read more

Honda Carland - Avoid shady Service Advisor at Carland - Car Dealers Near Me - Roswell, Georgia

Amir- The salesperson I was working with long distance, accidentally texted me (about me) to another staff member. Then lied to me twice, when he realized what he had done. I spoke with the manager Sandy, to let him know how his Salesman had behaved. Sandy barely cared and made no attempt to rectify a thing. read more

Honda Carland - Text exchange between Amir and myself - Car Dealers Near Me - Roswell, Georgia

Sam was fantastic. Stayed true to Price. Second car purchased from Carland. Be sure and check out the 2025 models this fall!

I bought a car from Honda Carland and has always been treated fairly both by new car sales and the service department, so I thought I would give them a try. I had the best experience buying a new car than I ever had. I worked with Noorain; he is very professional and easy to work with. Noorain was able to get the CRV. Unlike other dealerships I have worked with, Noorain did not use high pressure tactics to get me to buy, which I appreciate very much. If you are in the market for a new car, go to Honda Carland and ask for Noorain. Thank You Noorain and Honda Carland!!! read more

On the sales side, Chris was great to work with. My 2-month old 2023 Accord has one door that vibrates/rattles, and one rear door that when closed does not sit completely flush with the rear quarter panel. So, I scheduled an 8:45am appointment to get those pronlems looked at. I received a confirmation email with a confirmation number. I arrived 20 minutes early. The service rep told me they wouldn't be able to get to my car until tomorrow. He said the appointment is not an appointment to get work done. It's just an appointment to talk to someone about the problems, or something like that. I won't be going back for service since they don't honor appointments. As for the flaws on my new Accord, I'll probably have to live with them or try to fix them (specifically, the vibration/rattling problem) myself. All in all, I probably won't buy another Honda. read more

Great experience. Our salesman was Zahid Khan and he was fantastic. The finance manager Mustafa was excellent to work with. Overall it was a great experience. The Honda Carland team did what they said they would do and was very easy to work with. read more

Jordan Pruitt helped us here and he was very helpful and efficient! Got us in and out very quickly. He was so kind! Give that man a raise!

I've been getting my car serviced at Honda Carland since I purchased it from this dealership in 2017. Today, they lost me as a customer. While I was waiting for my car, I overheard the valet guy saying that my car wouldn't start. I was immediately concerned, because I've never had an issue with starting my car. He proceeded to get jumper cables only to realize that the car was already turned on and he was over starting it. Very odd that a valet person at a car dealership doesn't know when a car is already started. That is the most BASIC function of the job. I tried to discuss my concerns with the valet manager, Connery, and his response was beyond disappointing. Not only did he shift the blame on the valet person, who is his subordinate, but he refused to document what happened, and proceeded to gaslight me by saying valet didn't do anything to my car. In an attempt to embarrass and further gaslight me, he intentionally asked me technical questions about my car, knowing that I would not be able to answer them properly due to my lack of automotive knowledge. Needless to say, I will not be bringing my car back here anymore. read more

Zahid was great to work with. Very helpful and great customer service experience My very first New car ever. Very happy. read more

Great experience buying a new Honda HRV at Honda Carland. Good, transparent pricing. Our salesperson was knowledgeable, efficient, pleasant, and professional. The Dealer added lifetime powertrain warranty is a real value! read more

I'm not sure what happened between the time they were in their temporary building and when they moved to their new one. Customer Service is extremely rude at the desks and one woman service writer who I've dealt with twice, does not listen to you and cuts you off and pretends to know everything and has too much testosterone in my opinion. I believe it has to do with the service manager, Jimmy who when I approached him with a question about a coupon on their website he was condescending. He's not educated enough to see the big picture of the dealership to get repeat customers to the service department and exemplifies "customer no service" to lose my business on a tire rotation to a competitor. All he had to do was see all of the service over the past 15 years that I've given this business and he could've easily accommodated my request but he acted like he couldn't be bothered to talk to a customer. No Wonder the two service writers I dealt with today were so rude they have the example set for them by their manager. The service department is a reflection of the service manager Jimmy who is very unprofessional and does not return calls. I'm sure this review will be answered by a third-party help rather than the general manager of this dealership and if that occurs be assured I will no longer do business at this dealership including buying or leasing my cars. If you like to be treated without respect this is the place to go. read more

Brought our 2016 Odyssey for multiple service appointments, including two, major repairs. Every aspect of the experience was incredibly easy. We had to tow the van there on one occasion, which was a last minute, emergency situation. They were able to work us in almost immediately, ran the diagnostics and completed the repairs well under 24 hours from start to finish. Second major repair was the dreaded timing belt. They made each appointment a pleasure with no fuss. Highly recommend the service department. read more

The sales staff, Chris and Sifat were knowledgeable and communicated well. They responded quickly and even outside of business hours. They were always available to answer any of my questions (and I asked a lot) until I was ready to sign the paperwork. The finance person was very good to work with and DID NOT try to pressure or scare me into buying products or services I did not want. read more

I made service appointment for an oil change and tire rotation for 730 this morning. Came in on time and was advised that it would 1 1/2 -2 hours to complete. I was advised that my appointment was only with the service writer. This will be my last visit. Funny thing is I received a reminder that I have a service appointment at 730 via text LOL. read more

Terrible customer service in finance. Not responsive and very slow moving. Lots of follow up required. read more

My family and I have been getting getting our cars serviced here for decades and we trust them to take care of any problem at a reasonable price. read more

Our service advisor ( Sammie) was very professional and courteous. The finance representative was not pushy and worked to get the paperwork done quickly. The overall dealership experience was very good. read more

From start to finish, a very painless process. Sam was wonderful and Stephanie explained everything in detail. Thank you so much!

This is our 3rd car from Honda Carland. Their price was reasonable. Most dealerships were over charging. In some cases 2 to 3k over MSRP. Want to single out Mr. Keith Pearce. He was super friendly and went out of his way to provide the best of customer service. Don't need a 4th yet. But I'll be back! read more

I've never bought a car by myself, but I got by with a little help from my friends. Oh, and Truecar.com. I sent my quote request for my new 2016 Honda Civic and got hits back from 3 separate dealerships in metro Atlanta, including Honda Carland. Honda Carland sent me the most competitive quote. After corresponding with Cliffe, I found him to be the most easy to work with. He was open and honest with me, as opposed to some of the cutthroat response and counteroffers I received from other dealerships. I finally accepted Cliffe's offer and made an appointment to walk in and sign the deal. There was quite a bit of a wait, which was really frustrating and a big waste of my time, but it was good for it to be a one-stop shop with the in-house Allstate team in hand. I forgot to bring my Allstate auto insurance card, which was fine, since they could pull up my information in the system, thank goodness. The finance department was a little pushy, but it's understandable, as I'm sure they need to meet a certain quota for commissions and goal purposes. I told them the offer my bank offered me and they were able to offer me an incremental decrease in the rate, so I ended up financing with Honda Carland. It was great to be able to see the car, test drive it and shake hands with Cliffe and snap a few pictures with my new baby before driving it off the lot. I'll be taking my car back to Honda Carland for my first service, free! I'm loving my new car so far and excited with my Civic and the life together ahead of us! read more

Honda Carland - Gazing at the red civic while waiting for my financial analyst... - Car Dealers Near Me - Roswell, Georgia

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