I had a repair done to the roof of my wif'e's XC60. Unbeknownst to us there was a 3/4" gap left in the rubber moulding an half a year the leak had rusted out the roof motor and mechanism resulting in a $7,000 repair job which North Atlanta Volvo did not absorb in spite of the technician's report and photo documenting the 3/4" gap left by the previous repair and my appeal to the general manager of this dealership. read more

North Point Volvo - 3-4" gap in the rubber moulding. - Auto Repair Near Me - Alpharetta, Georgia

Great job by Bob and the team at Northpoint Volvo for the 10k service on my 2025 XC40. Fast and efficient.

Joseph from the service Lane was incredibly helpful today! I had a manual gearshift that needed to be replaced and he was willing to help with a pretty simple install in the service lane without appointment. Really appreciated his willingness to jump in when I couldn't figure it out on my own! Will be back to service my car again for the more meaningful work! read more

North Point Volvo - Auto Repair Near Me - Alpharetta, Georgia

I have a question. I have a 2020 X40 with 26,500 miles. My engine light, tire pressure system, lights kept coming on. Took it in and they said it was because the bumper wasn't installed correctly and there was water getting on the inside of the bumper, which In turn made an electrical part stop. Ok, I am out of warranty, but since this was Volvos fault shouldn't that have fixed. Between this $549.00, oil change, tire rotation, and filters cost me 1300.00 Does this sound a little high, and why should I have to pay for something Volvo cost. I asked the service person why, he said he didn't know why Volvo didn't cover. Probably because it wasn't a common problem. North point Volvo in Roswell is where I went. I was already in the service having electrical fixed 2 x before warranty ran out. He said it wasn't the same thing. read more

North Point Volvo - What service told me was wrong. Volvo fault I paid for - Auto Repair Near Me - Alpharetta, Georgia

About a year ago I traded in my 2020 Volvo XC60 for a different make vehicle as a lease. It was the worst decision I ever made. I ended up having to go through the lemon law process to have them take it back. Once I knew I had funds being returned to me I decided to return to Volvo as it was my most favorite vehicle ever. I knew I wanted the XC60 with the Ultra trim, but could not get one locally. I asked my local dealership to work on finding me one, but they did not put too much effort in. So, I started to look on my own and that was when I came across one at North Point Volvo that had everything I wanted and more. I reached out to the dealership and inquired about the purchase process for someone located in the Florida Panhandle. I was paired up with Marissa as my salesperson and she did not disappoint! She went above and beyond throughout the entire process, was very responsive, super helpful, and made the purchase experience an easy one. The only bump I had was with the 3rd party shipping company who could not seem to procure someone to bring the vehicle to me. This was no fault of the dealership at all. On Friday, 5/16/2025, I asked if they would be able to meet me at the Atlanta airport with the vehicle if I was to fly in on Saturday, 5/16/2025. I was trying to avoid getting an Uber from the airport to Alpharetta and paying ~$150 for that. Marissa did not miss a beat and readily agreed to help me out. I booked my flight and left Pensacola at 7:00 am, arrived at the passenger pickup area about 9:45 am, was on the road in 2 minutes, and home 4.5 hours later. I am beyond happy with Marissa, the dealership, the vehicle, and those who volunteered to bring it to me. If you are in need of a new Volvo and are in the area, or even if you are not, I HIGHLY recommend Marissa and North Point Volvo! read more

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The service department has been going downhill for years. We have purchased three cars from NP Volvo. The most recent, our 2021 S60. The brake vacuum pump failed at 40,000 miles. They offered zero help with towing, a loaner vehicle and, when we got the car home from the repair, it is now leaking oil. I have texted three people, including Adam Crenshaw, the manager and left VM for Adam, twice and for the store manager(dont know his name). Still nothing. Awful, awful, avoid at all cost. read more

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We had a horrible experience at North Point Volvo. We worked with Daniel Saez and Mark Kops. First, we agreed to a vehicle which was documented to have 4 miles on it. When we got the car, it had over 1000 miles on it. Secondly, we received a bill that included surprise charges from Volvo Financial after the fact, despite asking multiple times if there were any other charges on our lease after trade-in. We were incredibly frustrated with the experience. To add to it, it took over 3 weeks for the General Manager (Mark Kops) to return our calls. Horrible customer service. Save yourself the headache and go elsewhere. read more

Very helpful staff that cares and provided excellent customer service. Highly recommend.

I'd been looking for a car since October 2021 and finally purchased one in March 2022. It was a very pleasant experience and I'm thankful for Tony A (TA) and the staff at North Point Volvo. I'd already received financing from my credit union and found the car I wanted online. I had a car I could trade in but didn't mention it because other dealers had only offered a couple hundred dollars for a car that was paid off in full. After the taxes and fees were applied the car I selected was about $3000 more than what I'd been approved for by my bank. I explained to TA , I didn't have the 3k in cash to make up the difference and mentioned the car I had to trade. Within a day he called back and told me they were going to accept the trade in and when could I come test drive the car? If you've ever bought a car you know the high pressure sales tactics can be very intimidating and exhausting. I experienced none of that here and feel like I'm a Volvo customer for life just based on my experience with this dealer. I went in on a Saturday and got all the paperwork completed and picked the car up the following Wednesday. I could have gotten it on Monday but it rained for four days straight and who wants to pick up a new car in the rain (in Atlanta, where there are daily car crashes when the sun is shining)? I'm three days from having the car an entire month and I'm just as happy as the Saturday I went in to complete the paperwork and drop off the trade in. Very positive car buying experience. Buy from TA, he's gonna get the deal done, polite, patient and listens to your concerns. He's the car salesman you wish existed. read more

North Point Volvo - not my car but the electric Volvo is my upgrade in my mind - Auto Repair Near Me - Alpharetta, Georgia

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Not Impressed...I purchased a CPO "Certified Pre Owned" vehicle from N. Point in October. The operative words here are "CPO" which adds to the price of the car, that's fine IF the CPO "multi point" inspection and needed follow up work is performed. With no windshield washer fluid, a missing Jack, lug wrench and tongs to remove the lug nuts , 4,000 miles on the motor oil....come on guys...what's an oil and filter change cost you...for a"CPO" vehicle? I am NOT at all confident that my purchase ever underwent a "CPO" inspection! They talk a good line but buyer beware. Volvo Corporate will be hearing from me as well. read more

Well, We were so impressed with our overall experience when purchasing our XC40 we returned a week later and purchased an XC90 for my husband. I highly recommend you ask for Louis Dymant. He's very patient, no pressure and provides a great customer experience. Justin Barns also helped make our experience very pleasant. read more

I was scheduled for a routine service. I was quickly and politely greeted by Marcus Wise. He asked how I was and I stated not good and I might cry. I, in fact, did cry. He immediately approached me to console me with words and a genuine hug without any hesitation. It was exactly what I needed. He is the epitome of kindness and grace. There is no way to repay him for his actions. NP Volvo is certainly privileged to have him as an asset to their team. Thank you Marcus!!!!! read more

I have been using this dealer for my Volvo maintenance since 2013. The price is fair. The service is usually prompt. The waiting room is clean and comfortable. However, in my most recent visit $30 Shop Supply Fees was added to a $200 bill. There is no explanation on what exactly is the 15% Shop Supply Fees. read more

My husband and I recently attempted to purchase a certified pre-owned 2018 XC60 from NPV. We found the car at night and it looked pretty great in the dark and even in the lit garage. We were told that there was absolutely no wiggle room in the inflated price due to Covid. We agreed to the price as we were certain that we would be getting a great car because we were paying significantly more for a Volvo "certified pre-owned" vehicle. When we returned a couple of days later to pay (we had left a deposit). The car didn't look good in the day light. All four wheels were severely damaged and there were big gouges in the paint. Also, only 1 tire had been replaced. As part of CPO, tires need to be replaced if the wear is 40% or greater. How could only 1 tire qualify? We asked our salesman to explain; he didn't have an answer and instructed us to speak directly to Mark, the GM of NPV. After explaining the above issues to Mark, he said that we had already agreed to purchase the car and he was absolutely unwilling to fix the car or adjust the price. He very quickly told us that we were welcome to walk away. He was curt to say the least and our conversation lasted under a minute. NPV did refund our deposit without hassle. We then drove 2 blocks to Lexus and bought a nicer, newer RX350 for the same price. What a different shopping experience. Their CPO cars looked great. All of them had brand new tires and minimal pain damage. They also had much better warranties. They even worked with us on a little paint damage. In the end, I am glad that Mark dismissed us so quickly because we made a better choice. However, I feel for the Sales people at Volvo. We can't be the first customers so easily dismissed. read more

I have always hated the car buying process, but this time was different. Tony Craig was outstanding. He was informative, but not pushy. He guided us in the seamless sale of a new XC90. The process was simple and straightforward. I would highly recommend Mr. Craig, as well as the entire staff at North Point Volvo. read more

North Point Volvo - The best car buying experience to date! - Auto Repair Near Me - Alpharetta, Georgia

I've been going to North point Volvo for over 20 years. I've never had an issue with sales or any part of the Volvo team. The salesmen know what they're talking about. They thoroughly go through the car with impeccable knowledge of the cars. Anthony has always offered to take care of me even if I need to call back on something. Drew the finance manager is like a brother to me. I've always felt like I'm not just another buyer. I would recommend North point Volvo to anybody that's interested in buying a Volvo, they can't be beat. read more

Buying a car for my wife was a very pleasant experience at North Point Volvo. Louis was great to work with and made buying this car easy. No pressure and we got the car we wanted for a fair price. Thanks Louis! read more

This Volvo dealership is much closer to my house than Volvo of Marietta where I purchased my S90 with an extended Volvo warranty. When I took the car to North Point they claimed that a dislodged parking sensor was not covered under warranty because a rock must have knocked it out or position. It would have been a minimum of $390 just to remove the bumper to see what was going on; which didn't include the cost for a sensor or other possible expenses. When pushed on how they knew it was a rock, they said that was typical although there was no evidence of damage from a rock on my car adjacent to the sensor. I called Marietta and they said "bring it in and we'll cover it under warranty". Moral of the story? Go to Marietta to look for the Volvo of your dreams because they put the customer first. I won't go back to North Point. read more

Great service and nice coffee, snack set up. Only thing is they could clean the cars little better after the required service. read more

The sales people are great! I wrote a raving review about my experience with that part. I had a wonderful experience buying my car. They made it easy and mostly virtual. What a blessing Rick Smalls is. The service department isn't quite up to that level but it's tolerable. Maybe it's because I've had range rovers and Porsches before that and this service dept is not that level. They tell you to bring your car in and say you can get a loaner/rental. 1. But maybe you won't get a rental 2. I've been loitering on the sales floor for an hour. I arrived at 7:30 to be early to ensure I'd get a rental. 3. Then: "We are out of loaners. None came back in. But Enterprise opens at 8 am. They'll come find you." 4. At 8:37 I go back to ask where enterprise is. The guy says oh there was one person in front of you. Me: it takes 35 minutes to rent one person a car? The guy: yes they'll come find you. So I'm wondering, wouldn't it also be more efficient to tell people rentals are not available til 8 so we don't hustle to there at 7:30 only to have no quiet and private place to do work calls? Update: at 9 am I got the rental from enterprise. Service guys are busy but nice. read more

Went there for a recall and had an appointment. I was told to expect a 1 1/2 hour wait. After about two hours I went to go ask about the status of my car and found out that there were problems. I was told to go ahead and have lunch and come back and everything should be fine. I went to lunch to come back to find out that I still had problems and was offered a loaner vehicle. I called back the next day and was advised that my correct part had come in and I should have my car back the next day. I called back the next day and found out that the part had not come in and there was no status of when my car would be done. About a week later I received a call while on vacation advising that my car was ready. When I returned from vacation to go pick up my car I found out that it was not ready. My car ended up being completed the next day. The service manager was very friendly and kind to work with but not sure that I will ever bring my car back to this location. read more

Integrity, honesty, value - go a long way ! I believe I have built a good relationship with the North Point Volvo managing team over the last many years. We get family for life , and I feel that volvo is a big part of my family I got for life. I started coming to North Point Volvo with my volvo S70 for basic service when I moved to Atlanta in 2006/07, and soon enough I ran into an issue with the NP Volvo service department trying to convince me to replace breaks and rotors , which were recently replaced at another volvo dealer. With all the records on hand , I went straight to Mark Kops , North Point Volvo General Manager and addressed the issue. He listened , apologized , and told me that he was going to fix it. I said that I would never be back here again. After several months or longer , Mark called me and offering a complementary oil service and stating that he Hopes of be pleasantly surprised with the good Changes . Mark revamped the entire service department, and I never looked for another volvo repair shop since. When the Need came to be , we bought our second Volvo here from Mark and his team at North Point and still service here. I have been servicing my xc90 at NPV since the day I purchased it as well. Over the years i have been to other dealerships , Mercedes , Volvo, Lexus, Toyota , VW , but I don't think twice of them. Quality people with integrity and care in their hearts meeting my family auto repair needs is what been making the difference! We live in the imperfect world surrounded by imperfect people. Often we forget that are also imperfect and messed up. Time after time , dealing with Mark Kops, general manager or solving my volvo issues with the service manager Adam Crenshaw and his team serves me a reminder of the relationships I'm blessed with in this life. Trust and feeling being taken cared can never be overstated when it comes to the safety of my family . Years ago I told Mark and Adam that if you respect and treat me right , I'd never have a reason to look for my car repairs elsewhere . Team North Volvo has gone way out of their way to take care of our volvo cars needs ! I can highly recommend this team and place for any of your auto purchase and service needs ! read more

The service team worked with me to resolve a difficult issue with my car. I appreciated the extra effort to make things right!!

Just bought a XC60 from North Point Volvo. We were so impressed with the staff that helped us with our purchase, especially Anthony Jones. He was a great sales rep. He never pressured us but boy does he know his stuff. At other dealers we visited, the salespeople were always having to refer to their brochure but not Anthony. He knows Volvo's inside and out. As we were completing the deal, Tim and Will, both on the administrative side, were also great! Even the young woman welcoming us into the showroom was helpful. We would recommend North Point VOLVO and their staff anytime! Very professional! Excellent customer service! read more

If I could leave a no star review I would. Worse car experience I have ever dealt with. I have multiple issues with a vehicle north point Volvo stated was in "immaculate" condition "no issues what so ever." As I was a cash buyer I'm very disgusted with how I was treated. As I questioned several times if the vehicle had any defects. I live in Ky and found the Volvo online and they shipped the vehicle to me. Upon arrival, this vehicles seatbelt on the passager side would not retract or lock. The black material on the door was damaged and they tried to touch it up with a black marker(which is very noticeable.) The leather had three torn spots in it. The window switch in the rear was broken. The vehicle was out of alignment. Silver trim around gear shifter was broken and sharp enough to cut. They also stated they did an inspection, however I took my vehicle to my local Volvo dealer where they found rodent damage to wiring. My local Volvo dealer has stated if a valid inspection had been done through north point Volvo the electrical panel not working would have been flagged, leading them to have to dig into a more deeper discovery of the issue. Like I stated we were told the vehicle was in immaculate condition as I feel that this purchase was misrepresented some material facts about the car that North Point Volvo has neglected. I WILL ATTACH PHOTOS OF DAMAGES FROM MY LOCAL VOLVO DEALER. And if I could post a video of the damage of rodents my dealer sent me I would. Through all this damage to the vehicle that was neglected to be told me to they have been unwilling to work with me. read more

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My purchase experience with Melissa W. was half baked and half ass. I was in the market for a 2021 XC90 T6 AWD but the written quotes and their sales tactics were sooo disrespectful. She was nice but didn't have the knowledge about the the SUV line. The fees they attempted to charge me were made up and full of phony marks ups. Purchasing a luxury car the customer shouldn't be nickled and dimed at every turn! So don't call or text me that about a model I expressed interest in given you don't have what I want! And no I'm not interested in putting down a deposit. Don't ask me about my credit. You're the sales person! Not let's get to this ETF fee! ETF is NOT a DMV fee; however, it's legal in Georgia to charge such but not ethical. So you wanna charge me upwards of $50.00 to type up my paperwork excluding fee of $699.00 doc fee. They advertise online that "The service (doc fee) is waived on all 2021 new sales purchase. I cancelled my purchase! read more

I always thought dealerships were more expensive than other mechanic shops, but after pricing breaks and an alternator, North Point Volvo always has the best price! I've been taking my Volvo here for regular maintenance for about 3 years now. The employees are friendly, helpful, & honest (I love that when they give recommendations of things that can be done, they aren't pushy, unless your safety is a concern). They offer a shuttle to take you to work, complimentary beverages and wi-fi if you opt to stay, or a rental car if your car takes longer than a day to finish. Overall, I would recommend North Point Volvo for anyone getting their Volvo serviced. read more

I have owned Vovlos many years ago and was a big fan of this brand. I bought an XC90 from Northpoint a year ago and quickly learned that today's product does not remote resemble the old Volvos in terms of workmanship, quality, and performance. After my first experience with Northpoint's service department, I was so disappointed in them that I immediately went straight to Nalley Lexus and traded my Volvo for a new Lexus. Obviously, this was not an ideal time to trade but I truly feel that I avoided several years of pain in heartache in dealing with a company that definitely does not care about their customers after the sale has been completed. read more

My car has also been maintained by certified volvo mechanics. Took my car to have the oil changed and it was a nightmare. I ended up needing a new thermostat. Next a alternator. Inoperable. When I questioned why all in a sudden all of this required service the staff Matthew Mark and And rude disrespectful as all ever. Please do not waste your time. Sense racism as well. read more

RICK IS A WONDERFUL POINT OF CONTACT! I don't even want to use the word sales person because he is so patient, thorough and very knowledgeable. He is not pushy at all! If you are buying a car from this dealership, ask for Rick S! read more

Avoid North Point Volvo for your next car purchase. The new car manager and GM could care less about "earning" your business. Completely inflexible and obviously don't have a customer centric attitude. Maybe the chip shortage is playing into it, but if you are going to spend $75k on a car a little courtesy would be appreciated. read more

I am a customer that's truly pleased with the services from North Point Volvo. Everyone was professional and accommodating.

Best dealership I have been to, make of the cars make no difference. Best service and I will take my Volvo there from now on. Spot on service, very aware of my needs without a car as they will shuttle you to the mall. And by shuttle, I mean dry you to the mall personally in a brand new volvo and pick you up. They also have a big selection of courtesy cars if you need to drive somewhere. I will not go anywhere else for my volvo. read more

We purchased an XC60 from North Point and Rick Small. Have been buying cars for over 35 years. Rick was excellent and everyone was really pleasant. Listened and recommended and made the process easy and a pleasure. We would definitely recommend. read more

Up until a few years ago, I never would buy or patronize dealerships - my experience had left me lubricated from interacting with their staff. North Point Volvo isn't perfect, but they're pretty darn good. They're expensive, but a Volvo is never going to be cheap. They do, however, make it easier. Free WiFi (which I am using now), free drinks, use of a car while they are working on yours or a ride to the MARTA, etc. I have purchased three cars here so far and have no regrets. read more

My wife and I recently bought 2 Volvos. She bought hers here, but they did not have what I need and could not locate one. Regardless her sales experience was great with Ryan. I needed some work done on mine and even though I did not buy mine here, they treated me with exceptional service. Matt did a great job of getting my concerns resolved even though they were back up. This place is a top notch outfit that provide exceptional customer service on the sales and service side of the house. read more

We purchased our vehicle here so we have always come back for maintenance and such. They are undergoing major renovations and it can be quite confusing to figure out where the service department is. Once I figured that out, I still had to look around and ask someone for guidance. It was early in the morning and I could tell sales teams were headed to the parking lot to start their day & try to close deals. I asked one of them for guidance and he seemed like he did not have the time to help me. I had an 8:30 am appointment and did not get out of there until around 11 AM. I only had an oil change. It's at them forever because I later found out that they had lost my keys because someone had written down the incorrect tag number. Obviously I was annoyed, but I got my car & kept it moving I had a million other things to do. Hey, at least they had free coffee, water, and soda. read more

North Point was GREAT!! I had purchased a 2013 XC60 AWD used from another dealer and the radio went dead. I took it to North Point to see if they could fix it and they did. This is not the end of this story though. North Point's Zac, Garrett, and Lidia were fantastic they went the extra mile to make sure I was informed and the repair was fantastically taken care of. The first replacement had a bad pin, but that did not stop them they found another and the repair was made and within my narrow time frame. I will always take my car to North Point in the future. Cheers Larry V. Dunwoody, GA read more

I have taken my car to North Point Volvo for service since I purchased it from the dealership in 2008. I have found the service advisors over the years helpful and friendly. Most recently I have worked with Zac and Chad. They make it easy to drop off my car, get it fixed and pick it up smoothly and effortlessly. Throughout the years I have been able to trust their services. If there were additional issues they have phoned me to let me know about them. Also there pricing is highly competitive which is a huge benefit to me. During that time I have also worked with Adam, the Service Manager. He has always been informative, honest and friendly. I always have a great service experience at North Point Volvo. So much so that I now have two Volvos purchased from them and both serviced by them. Highly recommend. read more

The service department was able to quickly get me back on the road, great experience!