I had an outstanding experience with the service department at Regal Nissan in Roswell, GA. From the very beginning, Breezy made the process easy and stress-free. She helped get everything scheduled quickly and made sure I knew exactly what to expect before arriving. When I brought in my 2005 Nissan Armada with over 325,000 miles, Dan took the time to thoroughly review the vehicle with me. What impressed me most was his honesty and professionalism. Instead of trying to sell me a long list of unnecessary services, he clearly explained what needed immediate attention, what maintenance could wait, and even pointed out a few things I could handle myself. That level of transparency is rare and greatly appreciated. This is one of the first dealership service departments where I genuinely felt that the staff was focused on helping me make informed decisions rather than upselling me. The entire experience was straightforward, honest, and customer-focused. Because of the excellent service I received from Breezy and Dan, I feel very comfortable bringing my vehicles here, and I plan to return to Regal Nissan for future service on all of my Nissan vehicles. Thank you to the entire team for providing such a positive experience! read more

THE place to go!! I mean this with my whole heart, GREAT service all around. So KNOWLEDGEABLE about cars, so QUICK to help, and the most GENUINE and RESPECTFUL people. Explained the problem so simply, let me know what may be a problem in the future, and even told me I didn't need something that I thought I did. If you have ever been afraid of getting ripped off or overcharged for something you don't need- you can be fully assured that it will not happen here. Highly recommended asking for Dan if you're getting any maintenance done. read more

First time at Nissan Service. Looking for honest service center. Got just oil change. They said my brake fluid was dark and needed replacement. I declined and checked it when home; it was clear. Also didn't let me know when service was completed. I waited in lounge 1.5 hours and looked and saw it was out on lot. read more

Justin was so very patient with my very distressed and heat-exhausted call. I thought I was 4 miles away but I read the address wrong and was actually 2 hours away. This was not a planned trip by ANY means. The A/C decided to stop cooling on the way from TN to GA. NOT A GOOD IDEA! In my totally honest opinion, I've never likes Nissan vehicles and I have this one as last resort when what I wanted wasn't available. Anyway, the vehicle was repaired in about 40 minutes for $1900 The dealership service was great and exceeded my expectations. much better than my normal location in TN. The waiting area is spectacular and clean. read more

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We made an appointment and dropped off our Nissan Murano (purchased at this dealership) as the liftgate will not open. When we arrived, we were told there will be a $200 diagnostic fee plus a 3% fee for payments by credit card. We were not told about either of these charges when dropping off our car. We are beginning the process of searching for a new car and this will definitely be taken into consideration when deciding where to look and what to buy. read more

I just purchased a 2025 Nissan Armada from Regal Nissan and couldn't be happier! Haylee in sales answered all our questions, made buying the car stress free, and after purchasing assisted me with setting up Nissan Connect and provided a tour of the service department. The finance process with Ron was transparent, with no hidden fees or pressure for extras.  They accommodate our children's bus schedule, as dealership was an hour from our residence, Haylee had the Armada ready prior to the completion of financing, allowing me to return home in time. Monty and Chandler the finance managers provided competitive pricing. We saved thousands compared to other dealers in the area. Definitely worth the 5 stars! read more

I have gone to this Nissan when I lived in Alpharetta and it was a fantastic experience. Recently I've taken my car to Stone Mountain Nissan as it was closer but the service, technology, and top notch experience was missing completely. Even though it's much further from my house, it was worth it to give it a try. Here's my experience. Location; It's on a hill and if you are coming from 400 you'll need to do a U turn. Service is located to the right as soon as you come up so it's very easy to get to. Atmosphere: they can do their inspection as soon as you pull into service. They test your brakes, stop and start, I mean everything is captured when you pull in. Service: technicians/ advisors are there to greet you and ask if you have an appt or not. Once established, you are ushered to their fantastic waiting area. Full amenities- Wi-Fi, snacks, coffee, great seating, and even a kids section at no cost! Your service advisors come with photos, facts, and explain everything in detail. I will be coming back here for service as long as I have a Nissan. Highly recommend. read more

Regal Nissan - Service desk with maintenance packages. - Car Dealers Near Me - Roswell, Georgia

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Having services performed on your car can be extremely stressful & scary, especially if you know nothing about cars. I've been a car owner for over 20 years, and this is my fourth Nissan. In all my years, I've never received such stellar service as I did today from Quin at Regal Nissan. Quin's professionalism, attention to detail, and genuine care for his customers truly stand out. He went above and beyond to ensure I had an exceptional experience. If you're looking for top-notch service, I highly recommend visiting Regal Nissan and asking for Quin. Thank you, Quin, for making this such a comfortable experience! He should be promoted to teach his technique. read more

I called and spoke with Mohammad before visiting this location. Explained my credit and financial situation over the phone. Mohammad was certain they would be able to assist. Mohammad also stated "we don't make promises we can't keep" Mohammad proceeded to bring me in, pull my credit, then tell me "they are unable to assist." He grossly misrepresented your company. And I do not recommend anyone work with him in the future. read more

. I wanted to take a moment to share my recent experience at Quin when I brought my car in for service. From the moment I arrived, I was greeted with a warm welcome by your staff. The check-in process was seamless, and they took the time to explain the services that would be performed on my vehicle. While I waited, I was impressed by the clean and comfortable waiting area, which made the time pass quickly. Mr, Quin kept me updated on the progress of my service, which I found very reassuring. When my car was ready, I was provided a detailed explanation of of my concerns by text and paper form along with any recommendations for future maintenance. I felt informed and valued as a customer. Overall, my experience at Quin was outstanding, and I am grateful for the professionalism and courtesy of your team. I will certainly recommend your services to friends and family. Thank you for making my visit a positive one! read more

If I could give this dealership less than one star, I would do so. I came to terms over the phone with one of Regal Nissan's salespersons on a used car. After agreeing to terms, I gave the salesperson my credit card number in order to put down a deposit on the car. When I called the dealership the next morning to arrange a time to complete the transaction and pick up the car, I was told that another party made a higher offer for the car after I had given my credit card number, so the car was sold to the other party. My credit card for the deposit was never processed. This is a very unprofessional way to do business and I still have a hard time believing that this happened. Once I gave my credit card number for the deposit, the other party should have been told that unfortunately the car was already sold. I caution anyone about doing business within this dealership. read more

Horrible customer service. I would not go back there or recommend to go there. They performed work that is not covered under prepaid maintenance and did not inform the out of pocket cost. All other dealers would inform us how much the cost would be. So disappointing. read more

Never buy a CVT engine from Nissan!!! I had 3 transmissions go out in 2 separate cars. The first car lost its 2nd transmission at 80k miles!! Every 30k is their limit. Unbelievable. When they offered a "deal" on a trade in, the salesman,"Goodnews Willy" ( the name he goes by), said the CVT transmission problem has been fixed in the 2020 Nissans and there wouldn't be a problem. 30k later, it went out. Right around 69k. I had bought a warranty for $1000 upon purchase and it took them 8 days to fix it, and wouldn't give me a loaner car, when they have a whole lot full of cars!!!! A horrible company that doesn't care!! Another example of the big man taking advantage of the little man, leaving me no recourse against their corporate machine!!! This was very costly and I pray this never happens again to anyone else The whole experience was Just disgusting!! read more

I bought nissan Ultima to my son , in October 2023 , unfortunatly he had accident 2 months later , My insurance paid most of the loan , a gap was in amount of $1200 , To date Nissan dealer and Gap are still did not pay $1200 and keep on sending me letter you owe the money with interest they even damaged my credit , I am already been twice into regal nissan site and they still giving me the run around , payment have not been made to date !!!! I will not recommend dealing with those lier ever , what they are doing is unprofessional and dirty . read more

Sold me a lemon vehicle and refuse to make it right. Grossly unprofessional salespeople and horrible service department. I recommend any other dealership. read more

What can I say about this dealership? One of the best car buying experiences we have ever had. Mike, Brian and Ron took excellent care of us and we were in out with our new car in about 2 hours. We would recommend Regal Nissan to anyone and everyone looking to buy a car. read more

I usually have good experiances with this dealer however, like most dealers they tend to try to upsell you on what "needs" to be done on your car. Every time I go there they rack up a lot of services like tire rotation, wipers need to be changed, transmission fluid, fuel induction etc. just a bunch of bullshit that is not necessary. I went in for an oil change and they got it done in about an hour. Unfortunatly when they gave me my car back after their "courtesy wash" the console on the inside of the car was just covered in grease. The waiting room is comfortable but the wifi is under password lock which was kinda annoying. Overall it's an aight service center but be ready to tell them to fuck off when they try to rack you up a huge bill and skip the "courtesy wash". read more

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BEWARE OF Regal Nissan, my salesman Matteus Ribiero sold me a Pathfinder that is not only shuddering when I drive it but is also getting a check engine light. They have no intention of fixing this because they sold it knowing full well it was trash. I checked with Better Business BUREAU and there are other complaints just like mine against this dealer. DO NOT PURCHASE FROM THIS DEALER,Protect your money go to a different Nissan or purchase from another used car lot. Coming to this lot was just like going to a pay here buy here lot. read more

Great buying experience. Numbers were worked out before I got there and happy that they didn't try to change anything. read more

Regal Nissan - Car Dealers Near Me - Roswell, Georgia

This review is for their service department, not the sales department. There's a recall on my car so I took it to Regal Nissan. When they were done, they sent me a text message stating that a Multi-Point Inspection was performed on my car and there are things that REQUIRE MY IMMEDIATE ATTENTION. It was over $1000 of urgent repairs. Because I have a trusted mechanic already, I declined all of the work. My boyfriend drove me to pick up my car and he asked them about the list of repairs. The service rep immediately said that those are RECOMMENDED repairs based on age and mileage on my car, and that because I don't have a history with them, they don't know if I really need those work done or if they're already performed by someone else. So.....they tell me that they inspected my car and there are urgent and immediate repairs I need to perform....but tell my boyfriend the repairs are just recommendations. Consumers beware. read more

A year ago, I bought a 2015 Nissan Leaf SV when it came in off lease. It was a much more pleasant buying experience than I had expected. Willie Speight is impressive. Today, I went for my annual battery check and had another excellent experience. In addition to the battery check, there was a warranty item of which I was unaware. The 2-1/2 hour estimate turned out to be 1-1/2 hours. My tires have been rotated, the car washed and vacuumed. I had sworn off franchised car dealers until I came across Regal Nissan. read more

Integrity issue. Please beware! Was informed to change brake pads on my 30 thousand mile altima because the pads were down to less than 1mm! Not safe. I decided to get a second opinion because I had already spent $400. Second and third opinion confirmed 6mm front, 4mm back. No need to swap out!!!!! I had spend the $400 because I was told my tire needed to be swapped out because the slow leak I was hoping just needed a patch needed to be changed completely due to a nail. I TRUSTED them..... BUT now I don't believe them because of the brake pad lie....... I know I know, everyone tells you not to go to dealerships but they should be the most informed about their vehicles and their should be a level of pride. Guess not. I learned my lesson read more

Least favorite dealer of all time, there is absolutely no concept of time management or customer service perception. My car was dropped off in the AM and I was ASSURED it would be ready by time I got off at 3:30PM !! It WASNT. To be told to wait an additional hour or so in RUSH HOUR ATLANTA TRAFFIC!!! $2600 worth of repairs. Why didnt someone call me to advise the car wasnt ready, I couldve stayed at work. Every single Time Ive come here, Im never acknowledged or Im made to wait around as if my time isn't valuable. Once I pulled in and waited for 20 min before greeted!! I emailed the manager Steve a week ago whom apparently was on vacation and still is a week later. I should've went to Auto Nation Nissan in Smyrna. I wouldnt care if my car had 1 wheel and this was the closest dealer I wouldnt stop here butttttt ..: If you have 10 hrs to spare, high tolerance for less than satisfactory customer service be my guest. read more

Hi Lane, as background, I am a long time neighbor and my family has purchased vehicles and had vehicles serviced at Regal Nissan for many years. My daughter recently made her first car purchase. Reaching out to share that John Grello was great to work with throughout our purchase experience. After leaving multiple voicemails and not hearing back from anyone, my daughter and I stopped by your dealership near your closing time on Monday, February 28, 2022. We almost walked out of your showroom when John walked over and asked how he could help us. John listened, was very responsive, and worked with us in a very customer focused manner. My daughter ended up buying her first car less than two days after our initial meeting with John. I also posted these positive comments as five star reviews on DealerRater, Google, and Yelp. Thanks to John for such a great buying experience! read more

Purchased a brand new battery with 84 month warranty November 2021. Car not starting well for a few weeks and today battery was dead. Called AAA and they came to do jump and said battery at 40 percent. Dropped off at Regal and they did nothing. Said nothing was wrong g and returned car to my husband. Called several times at 5 pm and couldn't get a live person. Called sales to find a manager and they hung up on me. Great customer service for someone who bought their 2018 Armada well above 60k and has continued to use for service. Very disappointed with this complete and utter lack of service. Last time I will spend any of my money at this dealership. read more

My recent attempt to purchase a Nisan Z was a very bad experience. Ron and Mohamed exhibited poor professionalism and follow up. This was particularly disappointing since they both knew I've been a loyal customer since 2003 during which time my family and I have had our Nissans (2 Pathfinders, 2 Maximas and 1 Frontier) serviced here. Last month, I happily purchased a Z remotely via a Nissan dealer in Illinois And will be taking it and my other Nissans to a different dealership for service. read more

One of the easiest experiences I have ever had buying a car. I would like to thank my salesman Deaven Thomas for the easy proces. I was able to fly in complete the paperwork and drive away. read more

I had a service engine soon light come on in my frontier and was having a hard time finding somebody to look at it on a Saturday, but Regal had an opening so I made an appointment. The car was running perfectly other than the light coming on so I was surprised when they texted me their estimate to fix things that required immediate attention and saw that it was over $12,000 and included things I'd taken care of just a few weeks ago after an inspection from another Nissan dealer. These guys went as far as scrubbing off the wear indicator marks on my brand new wiper blades and trying to sell me new ones. They told me I needed to have my transmission totally replaced due to it throwing error codes, an alignment (done three weeks prior), a brake flush (done three weeks prior), and a slew of other services that they claimed needed to be done immediately. I took it into a transmission shop for a second opinion because of the amount of money and because there were a few red flags after recommending services I'd just had performed. Come to find out my truck needed a new battery, that cleared all of the error codes and they've stayed off, I didn't need to spend $8,000 on a new transmission from them, $100 on a new battery from Walmart took care of it. These guys are either inept or criminals, probably a little bit of both, my service rep was Armando Rodriguez, I'm guessing he makes a commission. Don't take your car here to be serviced. read more

despite this dealership being 30+ miles away from me, i make the drive anyway because it's always satisfying leaving here with everything i need done on my car completed without being pressured into fixing other things as they give you an option to see and approve of those additional maintenance repairs while you wait. the lounge room is also super nice and clean and is usually quiet, snacks and drinks are available , too! i also like oil changes are not crazy expensive as they are near me, and they do a courtesy wash and vacuum. read more

DOUBLE CHECK YOUR BILL/PROPOSED WORK!!! Quick background, I just bought a used 2022 Frontier. Carfax said it was originally purchased and had been serviced at Regal throughout, which, in addition to the great reviews, is why I chose Regal even though I live further away. I brought it in for a brake inspection, but also just to see if anything else was needed while still under warranty. Two issues manifested here: 1) The service advisor and inspection report suggested rotor resurfacing, but said the pads were fine. The charge for the resurface alone was over $800, which seemed really high, so I declined. Once I declined, my service advisor said "that's wrong", we can do the front axle and rear axle rotors for $180 each. Wow, so from $800 down to $360 just like that? It made me feel like there may have been a willingness to exploit me if i did not challenge it. Additionally, it was also recommended that I do an $80 in-cabin filter replacement. That's fine, except, I produced the Carfax that showed that the cabin filter had been changed 6 months and 7k miles prior---AT Regal Nissan no less!!!! So the service advisor said, "yeah, you dont need that". But it was listed as "critical" on my report for needed services approval. This made me feel like the filter wasn't even checked and that maybe Regal just reflexively adds it to the bill of unsuspecting folks. Regardless, this kind of stuff makes me distrustful of the dealership. I encourage everyone to carefully look at the suggested repairs and their costs. They have great reviews, and no-one is perfect, but this felt systemic. Hopefully, Im the exception. The facility and people were nice, but everything else pretty rough. I won't be going back. Challenge your bill and understand your service history before going here!! read more

Been using them for service the past few years. Recently had a terrible experience where they didn't do what they said they would, charged me almost a $1000, and still haven't made any effort to make it right. Would not recommend and would suggest looking for better options. read more

Most people that are serving clients are without a mask! What is it? Is there no more Covid?! This shows me that there is no respect to clients safety. Service for the car is good but I do not think I would like to visit this place again for service. Too bad I had an emergency and had to come here. read more

I came for an oil change, and I got ribs and bbq wings!! Lol.. I really like this dealer all the people who works here is very kind and it was a surprise when they invite us to grab a plate and make the line for the buffet that the brought for thanksgiving!! Thanks guys!! read more

Regal Nissan - Banana pudding!! - Car Dealers Near Me - Roswell, Georgia

We just purchased a new 2022 Nissan Rogue Sport from Tyler. I believe this is the 4th vehicle that we've purchased from him and we've bought several other cars over the years from Regal. We highly recommend Tyler in Sales and Chris Garcia in Finance! They are awesome to work with and they make everything so easy. Everyone at Regal is so friendly and the customer service is outstanding! We also bring our cars back for service too! Marshall is great! We won't go anywhere else! read more

Thank you so very much Terry Kelly for outstanding customer service! Professional, everything done in the timely matters! Place for all your car issues to go to! Thank you again. Best regards Natalie Benito read more

I went to Regal to purchase my 7th vehicle from the dealership. The longtime and star salesman "Willy" played games and switched out several vehicles and it felt like a shell game with vehicles. I could not get a deal done at Regal which was very disappointing as I had been a longtime customer and had always had great interactions. Like I said before I was a longtime customer and the first car I purchased from the dealer was a 300 ZX if that tells you how long ago I have been dealing with Regal. A Maxima, Altima, Pathfinder and two Rogues were purchased over the years. I ended up at Southerlin Nissan in Holly Springs. I had a deal done within an hour and had a newer Rogue and for less money. I hate to cut ties with Regal but I will not go there again. I suggest Southerlin for anyone looking for a Nissan. read more

As an EV driver, it definitely doesn't make me feel good when I drive to an advertised charging station and find locked gates keeping me out. That should have been a sign for me, but I ignored it and came by last week to get information about the new 2018 Leaf since the lease on mine is up in a few weeks. Since I already knew how the Leaf drove and researched the new model enough to know I wanted to lease another one, I didn't spend much time test driving or asking annoying questions. We skipped right to color selection and then I wanted to know how much it would all cost. Flashback 3 years ago to when I put down $1,000 on an SV (the middle trim level) for a $335/month. Fast forward to last Friday and they presented me with a piece of paper that said $5,000 down and $386/month. The salesperson said that it was the end of the month and he only had 9 sales toward his goal of 10, so he got his manager. That wasn't very productive as the numbers never made sense to me and even though I wasn't in a hurry to get my car replaced it inspired me to shop around. If you're thinking about buying here I would definitely include them in your search, but SHOP AROUND! There are better deals from dealerships that are easier to access (it's a pain-in-the-ass to do a U-Turn on Holcomb Bridge Rd to get here from GA 400) and have a charging station in an area that you can access even after hours. At a time when you can skip the dealership and shop online, these little details matter if you expect people to make time to visit your location. read more

I just purchased a 2022 Altima from them. The lady who assisted me with everything Carolina was amazing. Very supportive knowledgable and transparent. She was honest took lots of time to explain communicate and clarify for me. Stayed in touch all the time even if I reached to her on her day off she still took time to check and clarify for me on all my questions and concerns. I also traded my old car with them which was the first time for me and I was very unclear and confused on a lot of things they helped me with everything in a calm manner so I didn't feel very bad bout my lack of experience or knowledge. thank you so much Caro I really appreciate all you done for me. And thank you so much for working with me making my whole experience less stressful! it means really a lot! Carolina you Rock! read more

Good Afternoon, I purchased a Honda 2018 Odyssey from a helpful sales representative Vick Atefi on Wednesday Jan 27th. The Odyssey was a Touring model. I have contacted Vick about the missing remote for the DVD and the headsets and Vick was going to check the service department. I have yet to hear if these components were located. Please advise! Vick was a very good sales rep! Thanks Jim Nebel read more

This is the second vehicle I have purchased at Regal Nissan. They make buying a vehicle a pleasure. The Salesman "Irish" Hugh O'Donnell was the best. he was all the way with me from start until I drove away. Arty C. read more